On-Premises Deployment
An on-premises deployment is one in which you set up, manage, and maintain all services on your corporate network.
You can deploy Cisco Jabber in the following modes:
-
Full UC—To deploy full UC mode, enable instant messaging and presence capabilities, provision voicemail and conferencing capabilities, and provision users with devices for audio and video.
-
IM-Only—To deploy IM-only mode, enable instant messaging and presence capabilities. Do not provision users with devices.
-
Phone-Only Mode—In Phone-Only mode, the user's primary authentication is to Cisco Unified Communications Manager. To deploy phone-only mode, provision users with devices for audio and video capabilities. You can also provision users with additional services such as voicemail.
The default product mode is one in which the user's primary authentication is to an IM and presence server.
On-Premises Deployment with Cisco Unified Communications Manager IM and Presence Service
The following services are available in an on-premises deployment with Cisco Unified Communications Manager IM and Presence Service:
-
Presence—Publish availability and subscribe to other users' availability through Cisco Unified Communications Manager IM and Presence Service.
-
IM—Send and receive IMs through Cisco Unified Communications Manager IM and Presence Service.
-
File Transfers—Send and receive files and screenshots through Cisco Unified Communications Manager IM and Presence Service.
-
Audio Calls—Place audio calls through desk phone devices or computers through Cisco Unified Communications Manager.
-
Video—Place video calls through Cisco Unified Communications Manager.
-
Voicemail—Send and receive voice messages through Cisco Unity Connection.
-
Conferencing—Integrate with one of the following:
-
Webex Meetings Center—Provides hosted meeting capabilities.
-
Webex Meetings Server—Provides on-premises meeting capabilities.
-
The following figure shows the architecture of an on-premises deployment with Cisco Unified Communications Manager IM and Presence Service.
![Diagram with Cisco Unified Communications Manager IM and Presence](/content/dam/en/us/td/i/300001-400000/340001-350000/346001-347000/346958.tif/jcr:content/renditions/346958.jpg)
Computer Telephony Integration
Cisco Jabber for Windows and Cisco Jabber for Mac for Mac support CTI of Cisco Jabber from a third party application.
Computer Telephony Integration (CTI) enables you to use computer-processing functions while making, receiving, and managing telephone calls. A CTI application can allow you to retrieve customer information from a database on the basis of information that caller ID provides and can enable you to use information that an interactive voice response (IVR) system captures.
-
Cisco TAPI: https://developer.cisco.com/site/jtapi/overview/
-
Cisco JTAPI: https://developer.cisco.com/site/jtapi/overview/
On-Premises Deployment in Phone Mode
-
Contact—This is applicable for mobile clients only. Cisco Jabber updates the contact information from the phone's contact address book.
-
Audio Calls—Place audio calls through desk phone devices or on computers through Cisco Unified Communications Manager.
-
Video—Place video calls through Cisco Unity Connection.
-
Voicemail—Send and receive voice messages through Cisco Unity Connection.
-
Conferencing—Integrate with one of the following:
-
Webex Meetings Center—Provides hosted meeting capabilities.
-
Webex Meetings Server—Provides on-premises meeting capabilities.
Note
Cisco Jabber for Android and Cisco Jabber for iPhone and iPad do not support conferencing in phone mode.
-
The following figure shows the architecture of an on-premises deployment in phone mode.
![Phone mode architecture diagram](/content/dam/en/us/td/i/300001-400000/340001-350000/346001-347000/346993.tif/jcr:content/renditions/346993.jpg)
Softphone
Softphone mode downloads the configuration file from the TFTP server and operates as a SIP registered endpoint. The client uses the CCMCIP or UDS service to get the device name to register with Cisco Unified Communications Manager.
Deskphone
Deskphone mode creates a CTI connection with Cisco Unified Communications Manager to control the IP Phone. The client uses CCMCIP to gather the information about devices associated with a user and creates a list of IP phones available for control by the client.
Cisco Jabber for Mac in deskphone mode doesn't support desk phone video.
Extend and Connect
Cisco Unified Communications Manager Extend and Connect capabilities enable users control calls on devices such as public switched telephone network (PSTN) phones and private branch exchange (PBX) devices. For more information, see the Extend and Connect feature for your Cisco Unified Communications Manager release.
We recommend that you use extend and connect capabilities with Cisco Unified Communications Manager 9.1(1) and later.
Phone Mode with Contacts Deployment
The following services are available in a phone mode with contacts deployment:
-
Contacts—Contact information through Cisco Unified Communications Manager IM and Presence Service.
-
Presence—Publish availability and subscribe to other users' availability through Cisco Unified Communications Manager IM and Presence Service.
-
Audio Calls—Place audio calls through desk phone devices or computers through Cisco Unified Communications Manager.
-
Video—Place video calls through Cisco Unified Communications Manager.
-
Voicemail—Send and receive voice messages through Cisco Unity Connection.
-
Conferencing—Integrate with one of the following:
-
Webex Meetings Center—Provides hosted meeting capabilities.
-
Webex Meetings Server—Provides on-premises meeting capabilities.
-
The following figure shows the architecture of an on-premises deployment with Cisco Unified Communications Manager IM and Presence Service.
![](/content/dam/en/us/td/i/300001-400000/340001-350000/346001-347000/346958.tif/jcr:content/renditions/346958.jpg)