Hardware and Firmware Compatibility
Behavior During Times of Network Congestion
This document describes describe the updates and fixes in Cisco Small Business SPA112/SPA122 ATA Firmware Release 1.4(1)SR4.
As with any firmware release, read these release notes before you upgrade the firmware. We also recommend that you back up the configuration before you perform any firmware upgrade.
The following matrix describes the hardware and firmware compatibility.
Note Do not upgrade any device to an unsupported firmware version as detailed in the Hardware and Firmware Compatibility Matrix table.
Note New SLIC devices have a label that reads S/W: Must use 1.3.5(004p) or later.
Follow these instructions to upgrade the phone adapter.
Step 1 Download the latest firmware by using the Firmware link on the following web page:
https://www.cisco.com/c/en/us/products/unified-communications/small-business-voice-gateways-ata/index.html
Step 2 Access the adapter Configuration Utility in one of the following two ways:
Step 3 Log in to the Configuration Utility.
Step 4 Click Administration in the menu bar, and then click Firmware Upgrade in the navigation tree.
Step 5 Click Browse and select the location of the upgrade file that you downloaded.
Step 6 Click the Upgrade button to upgrade the firmware.
Note Upgrading the firmware may take several minutes. Until the process is complete, do not turn off the power, press the hardware reset button, or click the Back button in your current browser.
This section describes the resolved and open caveats, and provides information on accessing the Cisco Software Bug Toolkit.
Known problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:
You can search for problems by using the Cisco Bug Search.
To access Cisco Bug Search, you need the following items:
Step 1 To access the Cisco Bug Search, go to:
https://tools.cisco.com/bugsearch
Step 2 Log in with your Cisco.com user ID and password.
Step 3 To look for information about a specific problem, enter the bug ID number in the Search for field, then press Enter.
The following table lists severity 1, 2, and 3 defects that are open for the Cisco Small Business SPA112/SPA122 Analog Telephone Adapter Firmware Release 1.4(1)SR4.
For more information about an individual defect, search for the caveat in the Bug Search Toolkit. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, the table reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in Access Cisco Bug Search.
The following table lists severity 1, 2, and 3 defects that are resolved for the Cisco Small Business SPA112/SPA122 Analog Telephone Adapter Firmware Release 1.4(1)SR4.
For more information about an individual defect, search for the caveat in the Bug Search Toolkit. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, the table reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in Access Cisco Bug Search.
Anything that degrades network performance can affect voice and video quality, and in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities:
To reduce or eliminate any adverse effects to the devices, schedule administrative network tasks during a time when the devices are not being used or exclude the devices from testing.
For more information on Cisco Small Business, see https://www.cisco.com/smb.
For more information on Cisco Small Business Support Community, see https://supportforums.cisco.com/community/5541/small-business-support-community.
For more information on Cisco Small Business Support and Resources, see https://supportforums.cisco.com/community/3226/small-business-support-service.
To access the Phone Support Contacts, see https://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html.
For downloading the software, see https://software.cisco.com/download/navigator.html.
For more information on Cisco Small Business Voice Gateways Documentation, see https://www.cisco.com/c/en/us/products/unified-communications/small-business-voice-gateways-ata/index.html