Index

A

adding

description of message attachments 7-2

members to system distribution lists 6-3

port 7-4

SIP server 7-9

system distribution lists 6-3

TFTP server 7-8

Administrator account 4-1

administrators

accounts created by importing from Cisco Unified Communications Manager 4-5

deleting 4-9

alias, effect of changing A-2

All Voicemail Users distribution list 6-2

alternate extensions

advanced settings A-13

custom settings A-13

application users

deleting 4-9

audio format

changing for calls 7-12

automated attendant 8-29

AXL servers

changing settings 7-4

B

backup and restore application for migrations (COBRAS) 19-20

Bulk Edit, accessing 4-8

C

call handlers

default 8-5

Goodbye 8-6

Opening Greeting 8-6

Operator 8-6

Route From Next Call Routing Rule Action, using with routing rules 8-21

Call Handler Traffic report, description 17-9

call loop detection 7-3

call management

managing schedules and holidays 2-1

overview 9-1

call routing tables

and the Route From Next Call Routing Rule action 8-21

calls, changing the audio format (or codec) for 7-12

certificate, viewing for port 7-5

changing

AXL server settings 7-4

call loop detection settings 7-3

Cisco Unified Communications Manager server settings 7-8

MWI settings 7-7

phone system trunk settings 7-11

port group advanced settings 7-10

port group settings 7-6, 7-7

SIP settings 7-7

TFTP server settings 7-8

Cisco SIP Proxy Server

adding 7-9

Cisco Unified Communications Manager

adding TFTP server 7-8

changing AXL server settings 7-4

changing server settings 7-8

changing TFTP server settings 7-8

deleting servers 7-8

deleting TFTP server 7-8

port certificate 7-5

root certificate for Connection 7-14

Cisco Unified Real-Time Monitoring Tool (RTMT) 16-18

Cisco Unity Connection Administration

interface 1-4

Cisco Utilities Database Link for Informix 19-21

Cisco Voice Technology Group Subscription tool 19-21

COBRAS backup and restore application 19-20

codec

changing for calls 7-12

Connection 1.x, migrating from 19-20

Connection User Data Dump 19-21

conversation

documenting for users 19-21

easy sign-in 17-5

sign-in 17-5

creating

restriction tables 8-20, 8-24

schedules 13-7

CUDLI 19-21

Custom Keypad Mapping tool

accessing 19-6

conversations that can be customized 19-7

documenting keymap for users 19-17

guidelines 19-7

resetting 19-7

using 19-6

D

Database Proxy 19-19

deleting

Cisco Unified Communications Manager servers 7-8

integration, phone system 7-2

members from system distribution lists 6-3

TFTP server 7-8

user accounts 4-9

Dial Plan report, description 17-8

Dial Search Scope report, description 17-8

Distribution Lists report, description 17-8

E

easy sign-in conversation 17-5

email in external message store, user access A-11

F

forwarded (relay) messages A-6

G

G.711 A-Law codec

selecting for calls 7-12

G.711 Mu-Law codec

selecting for calls 7-12

G.729a codec

selecting for calls 7-12

Goodbye call handler 8-6

Grammar Statistics tool, accessing 19-18

I

Import Users tool, accessing 4-6

integration

adding phone system trunk 7-11

adding port 7-4

adding SIP certificate 7-15

adding SIP security profile 7-15

adding SIP server 7-9

adding TFTP server 7-8

AXL server, changing settings 7-4

call loop detection, changing settings 7-3

changing Cisco Unified Communications Manager server settings 7-8

changing phone system trunk settings 7-11

changing port group advanced settings 7-10

changing SIP settings 7-7

changing TFTP server settings 7-8

deleting 7-2

deleting Cisco Unified Communications Manager servers 7-8

deleting TFTP server 7-8

IPv6 7-16

MWI, disabling the use of the same port for turning on and off 7-3

MWIs, changing settings 7-7

port certificate 7-5

port description 7-4

port group, changing settings 7-6, 7-7

users associated with phone system 7-4

viewing root certificate for Connection 7-14

IPv6 7-16

L

LDAP

disabling authentication 12-11

M

Mailbox Store report, description 17-7

message aging 9-8

message aging alerts

about 9-8, 9-9

message attachment

adding 7-2

message recording expiration 9-10

messages

aging 9-8

aging alerts 9-8, 9-9

expiration 9-10

forwarded (relay) A-6

migrating from Connection 1.x using COBRAS (recommended) 19-20

migrating from Unity using COBRAS (recommended) 19-20

relay A-6

Message Traffic report, description 17-7

message waiting indicators (MWIs), overview A-5

migrating data and messages from Unity or Connection 1.x 19-20

modifying

user accounts (in Connection Administration) 4-7

MWIs

changing settings 7-7

disabling the use of the same port for turning on and off 7-3

O

Opening Greeting

call handler 8-6

Operator account 4-2

Operator call handler 8-6

Outcall Billing Detail report, description 17-9

Outcall Billing Summary report, description 17-9

P

passwords or PINs

changing A-5

settings A-4

Phone Interface Failed Sign-In report, description 17-6

phone system

changing AXL server settings 7-4

deleting integration 7-2

disabling the use of the same port for turning on and off an MWI 7-3

list of users associated with 7-4

phone system trunk

changing settings 7-11

Port Activity report, description 17-7

port group

changing advanced settings 7-10

changing settings 7-6, 7-7

port memory, disabling 7-3

ports

adding 7-4

adding SIP certificate 7-15

adding SIP security profile 7-15

description 7-4

port certificate for Connection 7-5

viewing root certificate for Connection 7-14

proxy address, created when a user alias is changed A-2

R

relay messages A-6

Remote Administration Tools 19-19

reports

generating and viewing 17-6

restriction tables

creating 8-20, 8-24

default 8-24

Default Fax 8-24

Default Outdial 8-24

Default System Transfer 8-24

Default Transfer 8-24

overview 8-22

roles

default roles 3-8

overview 3-7

root certificate

viewing 7-14

Route From Next Call Routing Rule action 8-21

S

sag-03-01 19-1

sag-03-02 19-20

sag-03-03 19-20

sag-03-04 19-21

schedules and holidays

creating schedules 13-7

security

adding SIP certificate 7-15

adding SIP security profile 7-15

port certificate 7-5

viewing root certificate for Connection 7-14

Session Initiation Protocol (SIP), changing settings 7-7

Show Dependency Results 19-18

sign-in conversation 17-5

SIP

adding SIP certificate 7-15

adding SIP security profile 7-15

SIP server

adding 7-9

SMTP proxy addresses

created when a user alias is changed A-2

SpeechView Activity Report by User, description 17-9

SpeechView Activity Summary Report, description 17-9

Subscriber Information Dump. See Connection User Data Dump.

Synch Users Tool, accessing 4-6

System Configuration report, description 17-9

system distribution lists

adding and removing members 6-3

creating 6-3

T

Task Management tool, accessing 19-1

TFTP server

adding 7-8

changing settings 7-8

deleting 7-8

tools, Custom Keypad Mapping 19-6

Transfer Call Billing report, description 17-9

trunk, phone system

adding 7-11

changing settings 7-11

U

Undeliverable Messages Mailbox account 4-2

Unity, migrating from 19-20

Unity Connection Messaging System account 4-2

Unused Voice Mail Accounts report, description 17-9

user access to email in an external message store A-11

user accounts

administrator roles 3-7

creating by importing from Cisco Unified Communications Manager 4-5

default accounts 4-1

overview 4-1

User Lockout report, description 17-8

User Message Activity report, description 17-8

User Phone Sign-In and MWI report, description 17-8

users

deleting 4-9

finding 4-2

list of users associated with phone system 7-4

migrating from Connection 1.x using COBRAS (recommended) 19-20

migrating from Unity using COBRAS (recommended) 19-20

Users report, description 17-7

users without voice mailboxes 4-1

users with voice mailboxes 4-1

user templates

default templates 3-6

utilities and tools

Cisco Voice Technology Group Subscription Tool 19-21

Grammar Statistics 19-18

Import Users 4-6

RTMT 16-18

Synch Users 4-6

Task Management 19-1

V

voice mailboxes

deleting end users 4-9

voice messaging port

adding 7-4

voice recognition

Grammar Statistics tool 19-18

W

Wallet Card Wizard 19-21

Index

A

adding

description of message attachments 7-2

members to system distribution lists 6-3

port 7-4

SIP server 7-9

system distribution lists 6-3

TFTP server 7-8

Administrator account 4-1

administrators

accounts created by importing from Cisco Unified Communications Manager 4-5

deleting 4-9

alias, effect of changing A-2

All Voicemail Users distribution list 6-2

alternate extensions

advanced settings A-13

custom settings A-13

application users

deleting 4-9

audio format

changing for calls 7-12

automated attendant 8-29

AXL servers

changing settings 7-4

B

backup and restore application for migrations (COBRAS) 19-20

Bulk Edit, accessing 4-8

C

call handlers

default 8-5

Goodbye 8-6

Opening Greeting 8-6

Operator 8-6

Route From Next Call Routing Rule Action, using with routing rules 8-21

Call Handler Traffic report, description 17-9

call loop detection 7-3

call management

managing schedules and holidays 2-1

overview 9-1

call routing tables

and the Route From Next Call Routing Rule action 8-21

calls, changing the audio format (or codec) for 7-12

certificate, viewing for port 7-5

changing

AXL server settings 7-4

call loop detection settings 7-3

Cisco Unified Communications Manager server settings 7-8

MWI settings 7-7

phone system trunk settings 7-11

port group advanced settings 7-10

port group settings 7-6, 7-7

SIP settings 7-7

TFTP server settings 7-8

Cisco SIP Proxy Server

adding 7-9

Cisco Unified Communications Manager

adding TFTP server 7-8

changing AXL server settings 7-4

changing server settings 7-8

changing TFTP server settings 7-8

deleting servers 7-8

deleting TFTP server 7-8

port certificate 7-5

root certificate for Connection 7-14

Cisco Unified Real-Time Monitoring Tool (RTMT) 16-18

Cisco Unity Connection Administration

interface 1-4

Cisco Utilities Database Link for Informix 19-21

Cisco Voice Technology Group Subscription tool 19-21

COBRAS backup and restore application 19-20

codec

changing for calls 7-12

Connection 1.x, migrating from 19-20

Connection User Data Dump 19-21

conversation

documenting for users 19-21

easy sign-in 17-5

sign-in 17-5

creating

restriction tables 8-20, 8-24

schedules 13-7

CUDLI 19-21

Custom Keypad Mapping tool

accessing 19-6

conversations that can be customized 19-7

documenting keymap for users 19-17

guidelines 19-7

resetting 19-7

using 19-6

D

Database Proxy 19-19

deleting

Cisco Unified Communications Manager servers 7-8

integration, phone system 7-2

members from system distribution lists 6-3

TFTP server 7-8

user accounts 4-9

Dial Plan report, description 17-8

Dial Search Scope report, description 17-8

Distribution Lists report, description 17-8

E

easy sign-in conversation 17-5

email in external message store, user access A-11

F

forwarded (relay) messages A-6

G

G.711 A-Law codec

selecting for calls 7-12

G.711 Mu-Law codec

selecting for calls 7-12

G.729a codec

selecting for calls 7-12

Goodbye call handler 8-6

Grammar Statistics tool, accessing 19-18

I

Import Users tool, accessing 4-6

integration

adding phone system trunk 7-11

adding port 7-4

adding SIP certificate 7-15

adding SIP security profile 7-15

adding SIP server 7-9

adding TFTP server 7-8

AXL server, changing settings 7-4

call loop detection, changing settings 7-3

changing Cisco Unified Communications Manager server settings 7-8

changing phone system trunk settings 7-11

changing port group advanced settings 7-10

changing SIP settings 7-7

changing TFTP server settings 7-8

deleting 7-2

deleting Cisco Unified Communications Manager servers 7-8

deleting TFTP server 7-8

IPv6 7-16

MWI, disabling the use of the same port for turning on and off 7-3

MWIs, changing settings 7-7

port certificate 7-5

port description 7-4

port group, changing settings 7-6, 7-7

users associated with phone system 7-4

viewing root certificate for Connection 7-14

IPv6 7-16

L

LDAP

disabling authentication 12-11

M

Mailbox Store report, description 17-7

message aging 9-8

message aging alerts

about 9-8, 9-9

message attachment

adding 7-2

message recording expiration 9-10

messages

aging 9-8

aging alerts 9-8, 9-9

expiration 9-10

forwarded (relay) A-6

migrating from Connection 1.x using COBRAS (recommended) 19-20

migrating from Unity using COBRAS (recommended) 19-20

relay A-6

Message Traffic report, description 17-7

message waiting indicators (MWIs), overview A-5

migrating data and messages from Unity or Connection 1.x 19-20

modifying

user accounts (in Connection Administration) 4-7

MWIs

changing settings 7-7

disabling the use of the same port for turning on and off 7-3

O

Opening Greeting

call handler 8-6

Operator account 4-2

Operator call handler 8-6

Outcall Billing Detail report, description 17-9

Outcall Billing Summary report, description 17-9

P

passwords or PINs

changing A-5

settings A-4

Phone Interface Failed Sign-In report, description 17-6

phone system

changing AXL server settings 7-4

deleting integration 7-2

disabling the use of the same port for turning on and off an MWI 7-3

list of users associated with 7-4

phone system trunk

changing settings 7-11

Port Activity report, description 17-7

port group

changing advanced settings 7-10

changing settings 7-6, 7-7

port memory, disabling 7-3

ports

adding 7-4

adding SIP certificate 7-15

adding SIP security profile 7-15

description 7-4

port certificate for Connection 7-5

viewing root certificate for Connection 7-14

proxy address, created when a user alias is changed A-2

R

relay messages A-6

Remote Administration Tools 19-19

reports

generating and viewing 17-6

restriction tables

creating 8-20, 8-24

default 8-24

Default Fax 8-24

Default Outdial 8-24

Default System Transfer 8-24

Default Transfer 8-24

overview 8-22

roles

default roles 3-8

overview 3-7

root certificate

viewing 7-14

Route From Next Call Routing Rule action 8-21

S

sag-03-01 19-1

sag-03-02 19-20

sag-03-03 19-20

sag-03-04 19-21

schedules and holidays

creating schedules 13-7

security

adding SIP certificate 7-15

adding SIP security profile 7-15

port certificate 7-5

viewing root certificate for Connection 7-14

Session Initiation Protocol (SIP), changing settings 7-7

Show Dependency Results 19-18

sign-in conversation 17-5

SIP

adding SIP certificate 7-15

adding SIP security profile 7-15

SIP server

adding 7-9

SMTP proxy addresses

created when a user alias is changed A-2

SpeechView Activity Report by User, description 17-9

SpeechView Activity Summary Report, description 17-9

Subscriber Information Dump. See Connection User Data Dump.

Synch Users Tool, accessing 4-6

System Configuration report, description 17-9

system distribution lists

adding and removing members 6-3

creating 6-3

T

Task Management tool, accessing 19-1

TFTP server

adding 7-8

changing settings 7-8

deleting 7-8

tools, Custom Keypad Mapping 19-6

Transfer Call Billing report, description 17-9

trunk, phone system

adding 7-11

changing settings 7-11

U

Undeliverable Messages Mailbox account 4-2

Unity, migrating from 19-20

Unity Connection Messaging System account 4-2

Unused Voice Mail Accounts report, description 17-9

user access to email in an external message store A-11

user accounts

administrator roles 3-7

creating by importing from Cisco Unified Communications Manager 4-5

default accounts 4-1

overview 4-1

User Lockout report, description 17-8

User Message Activity report, description 17-8

User Phone Sign-In and MWI report, description 17-8

users

deleting 4-9

finding 4-2

list of users associated with phone system 7-4

migrating from Connection 1.x using COBRAS (recommended) 19-20

migrating from Unity using COBRAS (recommended) 19-20

Users report, description 17-7

users without voice mailboxes 4-1

users with voice mailboxes 4-1

user templates

default templates 3-6

utilities and tools

Cisco Voice Technology Group Subscription Tool 19-21

Grammar Statistics 19-18

Import Users 4-6

RTMT 16-18

Synch Users 4-6

Task Management 19-1

V

voice mailboxes

deleting end users 4-9

voice messaging port

adding 7-4

voice recognition

Grammar Statistics tool 19-18

W

Wallet Card Wizard 19-21