Table of Contents
Interoperability Between CTS Endpoints and Other Endpoints or Devices
TX 6.0 and CTS 1.10 Interoperability
CTS 1.9.x Interoperability with Other Cisco Endpoints and Devices
CTS 1.9.x Interoperability with Third-Party Endpoints and Devices
CTS 1.8. x Interoperability with Other Cisco Endpoints or Devices
CTS 1.7.4 Through 1.7.6 Interoperability with Other Cisco Endpoints or Devices
Obtaining Documentation and Submitting a Service Request
What’s New
- February 14, 2014: Added compatibility information for Cisco TelePresence Administration software releases TX 6.0 and 1.10.4.
- January 31, 2014—Added compatibility information for Cisco Unified Communications Manager (Unified CM) Release 10.0.
- April 8, 2013—Added pointers to interoperability information for systems that run Cisco TelePresence TX software release 6.0 and Cisco TelePresence Administration Software release 1.10.
- February 28, 2013—Removed compatibility with Cisco Unified Communications Manager (Unified CM) version 8.5.1
- February 27, 2013—Added compatibility for systems that are running Cisco TelePresence software release TX 6.0.
- August 15, 2012—Changed Cisco Unified Communications Manager (Unified CM) version in the compatibility tables from 8.6(2a)SU1 to 8.6(2a)SU3.
The SU3 version allows Binary Floor Control Protocol (BFCP) to be turned on or off in Unified CM for compatability with CTS systems that are running CTS software earlier than Release 1.8.
- January 2012—Added support for CTS endpoints running 1.8 or later that are registered to the following call processing agent versions:
– Unified CM version 8.6(2a)SU3
– Cisco TelePresence Video Communication Server (VCS) version X7.0.2
TX 6.0 and CTS 1.10 Interoperability
For interoperability information about systems that run TX 6.0 software, refer to the “TX 6.0 Interoperability” section of the Cisco TelePresence TX System Software Version Compatibility and Interoperability with Other Devices—6.0.x Releases document.
For interoperatiliby information about systems that run CTS 1.10 software, refer to the “CTS 1.10 Interoperability” section of the Cisco TelePresence System Software Version Compatibility - 1.10 Releases document.
CTS 1.9.x Interoperability
This section summarizes video and audio quality; security; and presentation support between a Cisco TelePresence System (CTS) running version 1.9. x and another Cisco or third-party endpoint or device.
- Cisco Unified CM Version —The first column in each table includes the Cisco Unified Communications Manager (Cisco Unified CM) version that the CTS running 1.9. x is registered to.
- With Endpoint/Device Version —The second column includes the endpoint or device in the same TelePresence meeting with the CTS running 1.9. x .
If an endpoint or device is registered to a Cisco TelePresence Video Communication Server (VCS), the supported VCS version is listed. In this type of interoperability deployment, the Cisco Unified CM and VCS are connected by a SIP trunk.
- Maximum Video and Audio —The third column includes the maximum video quality and the audio format in the interoperability deployment.
– Maximum video resolution for an interop call between a CTS endpoint and another endpoint or device is 720p.
– Video can be negotiated to a lower supported resolution that is based on the capabilities or configuration of other endpoints in the meeting.
– Video for all interop calls is sent at 30 frames per second (fps) and received at a maximum of 30 fps.
- Security —The fourth column indicates whether the call is secure or non-secure.
- Presentation —The fifth column indicates presentation support.
In switched presentation mode, when a meeting participant is sharing a presentation, the other meeting participant (or participants) sees the presentation instead of the main video.
CTS endpoints can send presentation at the following resolutions:
– CTS 500-32, CTS 1300-47, CTS TX1310 65, CTS TX9000, and CTS TX9200: 1024 x 768 (XGA), 800 x 600 (SVGA), or 640 x 480 (VGA)
– All other CTS endpoints: XGA
If the remote endpoint does not support the transmitted resolution, the CTS displays a message stating that the remote endpoint does not support presentation. The main video stream continues to be displayed on the remote endpoint.
Note The Cisco and third-party endpoint, device, and call signaling agent versions outlined in Table 1, Table 2, and Table 3 are tested and known to interoperate.
The Cisco and third-party endpoint, device, and call signaling agent versions not explicitly mentioned in these tables can interoperate successfully. If an unexpected issue occurs, the Technical Assistance Center (TAC) will help you identify the root cause. These calls must come from customers with a valid support agreement.
CTS 1.9.x Interoperability with Other Cisco Endpoints and Devices
Table 1 summarizes the other Cisco endpoints and devices tested with CTS 1.9. x .
Table 1 CTS 1.9.x Interoperability with Other Cisco Endpoints and Devices
8.5.1, 8.6(2a)SU3 and later1
CTS 1.9. x registered to Cisco Unified CM version 8.6.1, or 8.6(2a)SU3 and later
8.5.1, 8.6(2a)SU3 and later 1
CTS 1.8. x registered to Cisco Unified CM version 8.6. x or 8.5. x
8.5.1, 8.6(2a)SU3 and later 1
CTS 1.7.4 through 1.7.6 registered to Cisco Unified CM version 8.6. x2 or 8.5. x
8.5.1, 8.6(2a)SU3 and later 1
TC 5. x (EX series, MX, C series, and SX20) registered to Cisco Unified CM version 8.6. x
Note With 8.6(2a)SU3 and later, AAC-LD LATM is supported for audio. 8.5.1, 8.6(2a)SU3 and later 1
TC 5. x (EX series, MX, C series, and SX20) registered to VCS version X7.1 4 , X7.0 3 , 4 , 5
Note With 8.6(2a)SU3 and later, AAC-LD LATM is supported for audio. 8.5.1, 8.6(2a)SU3 and later 1
Cisco TE 4.1.1 (E20 endpoint) registered to VCS version X7.1 3 , 4 , X7.0 3 , 4 , or X6.1 4
8.5.1, 8.6(2a)SU3 and later 1
Cisco MXP 3000 and MXP 1700 8.2 or 9. x registered to VCS version X7.1 4 , X7.0 4 , or X6.1 4
8.5.1, 8.6(2a)SU3 and later 1
Cisco MXP 1000 9. x registered to VCS version X7.1 4 , X7.0 4 , or X6.1 4
8.5.1, 8.6(2a)SU3 and later 1
Cisco TelePresence Server (TS) running 2.2 registered to VCS version X7.1 4 , X7.0 4 , or X6.1 4
8.5.1, 8.6(2a)SU3 and later 1
Cisco MCU 4500 series registered to VCS version X7.1 4 , X7.0 4 , or X6.1 4
8.5.1, 8.6(2a)SU3 and later 1
Cisco MCU 4200 series version 4.3(2.18) registered to VCS version X7.1 4 , X7.0 4 , or X6.1 4
8.5.1, 8.6(2a)SU3 and later 1
8.5.1, 8.6(2a)SU3 and later 1
Movi version 4.3 registered to VCS version X7.1 4 , X7.0 4 , or X6.1 4
8.5.1, 8.6(2a)SU3 and later 1
Cius SIP version 9-2-3-143dev registered to Unified CM 8.6.1 and 8.6(2a)SU3
8.5.1, 8.6(2a)SU3 and later 1
Cisco Unified IP Phone 8961, 8941, 8945, 9951, and 9971 SIP version 9.2.1 or SCCP version 9.1.2 registered to Cisco Unified CM 8.6. x or 8.5. x
8.5.1, 8.6(2a)SU3 and later 1
Cisco Unified Video Advantage version 2.2.2 with Cisco IP phones 69xx, 79xx, 89xx, 99xx registered to Cisco Unified CM 8.6. x or 8.5. x
CTS 1.9.x Interoperability with Third-Party Endpoints and Devices
Cisco TelePresence endpoints are designed to work with any standards-based (SIP and H.264) endpoint and any TelePresence Interoperability Protocol (TIP) device.
Cisco tests interoperability with TIP devices and other standards-based endpoints based on market priority. The Cisco Technical Assistance Center (TAC) accepts calls related to interoperability with third-party endpoints and devices to troubleshoot and identify the root cause of issues. These calls must come from customers with a valid support agreement. When appropriate, Cisco will engage third-party vendors to resolve interoperability issues. Also when appropriate, Cisco will document known issues in software release notes.
Table 2 summarizes the third-party endpoints and devices tested with CTS 1.9.0, while Table 3 summarizes the third-party endpoints and devices tested with CTS 1.9.1 and above.
Table 2 CTS 1.9.0 Interoperability with Third-Party Endpoints and Devices
8.5.1, 8.6(2a)SU3, 9.1(1), and later7
Polycom HDX Series version 3.0.3.1-19040 registered to VCS 7. x8 9
7.Systems that are registered to Unified CM release 10.0 only: A minimum of Cisco TelePresence Administration software TX 6.1.1. or 1.10.4 software is required for the directory feature (if configured) to work on your system.
8.We recommend that you install and assign the Cisco Unified CM “vcs-interop” SIP Normalization script to make secure calls between CTS endpoints and endpoints and devices registered to VCS.
For more information about the conditions required for secure calls, see this document:
http://www.cisco.com/en/US/docs/telepresence/cts_admin/1_8/release/notes/cts_1_8_release_notes.html#wp138743
For more information about the Cisco Unified CM script, see this document:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/8_6_2/cucm-rel_notes-862.html#wp1961382
For more information about configuring Cisco Unified CM and Cisco VCS to interoperate via a SIP trunk, see this document:
http://www.cisco.com/en/US/docs/telepresence/infrastructure/vcs/config_guide/Cisco_VCS_Cisco_Unified_Communications_Manager_Deployment_Guide_CUCM_6-1_7_8_and_X7-0.pdf9.During conferences between a Cisco TelePresence System 500-32, TX1310, TX9000 or TX9200 and a Polycom HDX7001, an extraneous message can display on the Cisco TelePresence screen that the presentation cannot be shared, even if a presentation is not being shared. This message should disappear within 30 seconds of starting the conference.
10.The following open caveats impact secure and non-secure interop calls with a Polycom endpoint: CSCtx74718, CSCty52408 and CSCty68518. For more information about these caveats, see the Release Notes for Cisco TelePresence System Software Release 1.9:
http://www.cisco.com/en/US/docs/telepresence/cts_admin/1_9/release/notes/cts_1_9_release_notes.html
Table 3 CTS 1.9.1 and Above Interoperability with Third-Party Endpoints and Devices
8.5.1, 8.6(2a)SU3, 9.1(1), and later11
Polycom HDX Series version 3.0.4-20259 registered to VCS 7. x12 13
BFCP (H.323)15
Switched Presentation (SIP) 5
8.5.1, 8.6(2a)SU3, 9.1(1), and later 1
LifeSize Express 220 and Passport Room 22016 version LS_EX2_4.10 registered to VCS 7. x 2
Non-secure17
11.Systems that are registered to Unified CM release 10.0 only: A minimum of Cisco TelePresence Administration software TX 6.1.1. or 1.10.4 software is required for the directory feature (if configured) to work on your system.
12.We recommend that you install and assign the Cisco Unified CM “vcs-interop” SIP Normalization script to make secure calls between CTS endpoints and endpoints and devices registered to VCS.
For more information about the conditions required for secure calls, see this document:
http://www.cisco.com/en/US/docs/telepresence/cts_admin/1_8/release/notes/cts_1_8_release_notes.html#wp138743
For more information about the Cisco Unified CM script, see this document:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/8_6_2/cucm-rel_notes-862.html#wp1961382
For more information about configuring Cisco Unified CM and Cisco VCS to interoperate via a SIP trunk, see this document:
http://www.cisco.com/en/US/docs/telepresence/infrastructure/vcs/config_guide/Cisco_VCS_Cisco_Unified_Communications_Manager_Deployment_Guide_CUCM_6-1_7_8_and_X7-0.pdf13.During conferences between a Cisco TelePresence System 500-32, TX1310, TX9000 or TX9200 and a Polycom HDX7001, an extraneous message can display on the Cisco TelePresence screen that the presentation cannot be shared, even if a presentation is not being shared. This message should disappear within 30 second of starting the conference.
14.The following open caveats impact secure and non-secure interop calls with a Polycom endpoint: CSCtx74718, CSCtx90376. For more information about these caveats, see the Release Notes for Cisco TelePresence System Software Release 1.9
15.When a Polycom HDX endpoint shares a presentation with a CTS 1.9.1 endpoint, an issue can occur. Caveat that tracks this issue: CSCua40108. For more information about this caveat, see the Release Notes for Cisco TelePresence System Software Release.
16.The following open caveat impacts interop calls with a LifeSize endpoint when adding an audio-only call: CSCtz27333. The following open caveat impacts interop calls with a LifeSize endpoint if holding then resuming the call: CSCtz27129. For more information about these caveats, see the Release Notes for Cisco TelePresence System Software Release 1.9.
17.The following open caveats impact secure interop calls with a LifeSize endpoint: CSCty85689, CSCtz27432. For more information about these caveats, see the Release Notes for Cisco TelePresence System Software Release 1.9.
CTS 1.8. x Interoperability with Other Cisco Endpoints or Devices
Table 4 summarizes video and audio quality; security; and presentation support between a Cisco TelePresence System (CTS) running version 1.8. x and other Cisco endpoints or devices.
- Cisco Unified CM Version —The first column in the table includes the Cisco Unified Communications Manager (Cisco Unified CM) version that the CTS running 1.8. x is registered to.
- With Endpoint/Device Version —The second column includes the endpoint or device in the same TelePresence meeting with the CTS running 1.8. x .
If an endpoint or device is registered to a Cisco TelePresence Video Communication Server (VCS), the supported VCS version is listed. In this type of interoperability deployment, the Cisco Unified CM and VCS are connected by a SIP trunk.
- Maximum Video and Audio —The third column includes the maximum video quality and the audio format in the interoperability deployment.
– Maximum video resolution for an interop call between a CTS endpoint and another Cisco endpoint or device is 720p.
– Video can be negotiated to a lower supported resolution that is based on the capabilities or configuration of other endpoints in the meeting.
– Video for all interop calls is sent at 30 frames per second (fps) and received at a maximum of 30 fps.
- Security —The fourth column indicates whether the call is secure or non-secure.
- Presentation —The fifth column indicates presentation support.
In switched presentation mode, when a meeting participant is sharing a presentation, the other meeting participant (or participants) sees the presentation instead of the main video.
CTS endpoints support presentation only at 1024 x 768. If the remote endpoint does not support 1024 x 768, the CTS displays a message stating that the remote endpoint does not support presentation. The main video stream continues to be displayed on the remote endpoint.
Note The Cisco endpoint, device, and call signaling agent versions outlined in Table 4 are tested and known to interoperate.
Cisco endpoint, device, and call signaling agent versions not explicitly mentioned in this table can interoperate successfully. If an unexpected issue occurs, the Technical Assistance Center (TAC) will help you identify the root cause. These calls must come from customers with a valid support agreement.
CTS 1.8. x registered to Cisco Unified CM version 8.6. x or 8.5. x
CTS 1.7.4 through 1.7.6 registered to Cisco Unified CM version 8.6. x18 or 8.5. x
TC 5. x (EX series, MX, and C series) registered to Cisco Unified CM version 8.6. x
TC 5. x (EX series, MX, and C series) registered to VCS version X7.0.2 2 , or X6.1 2
Yes (BFCP)21
Cisco MXP 3000 and MXP 1700 8.2 or 9. x registered to VCS version X7.0.2 2 , X7.0.1 2 , or X6.1 2
Cisco MXP 1000 9. x registered to VCS version X7.0.2 2 , X7.0.1 2 , or X6.1 2
Cisco TelePresence Server (TS) running 2.2 registered to VCS version X7.0.2 2 , X7.0.1 2 , or X6.1 2
Cisco MCU 4500 series registered to VCS version X7.0.2 2 , X7.0.1 2 , or X6.1 2
Cisco MCU 4200 series registered to VCS version X7.0.2 2 , X7.0.1 2 , or X6.1 2
Movi version 4.3 registered to VCS version X7.0.2 2 , X7.0.1 2 , or X6.1 2
Cius version 9.2.3.143 registered to Unified CM 8.6.1 and 8.6(2a)SU3
Cisco Unified IP Phone 8961, 8941, 8945, 9951, and 9971 SIP version 9.2.1 or SCCP version 9.1.2 registered to Cisco Unified CM 8.6. x or 8.5. x
Cisco Unified Video Advantage version 2.2.2 with Cisco IP phones 69xx, 79xx, 89xx, 99xx registered to Cisco Unified CM 8.6. x or 8.5. x
CTS 1.7.4 Through 1.7.6 Interoperability with Other Cisco Endpoints or Devices
Table 5 summarizes video and audio quality; security; and presentation support between a Cisco TelePresence System (CTS) running version 1.7.4 through 1.7.6 and other Cisco endpoints or devices.
- Cisco Unified CM Version —The first column in the table includes the version of the Cisco Unified Communications Manager (Cisco Unified CM) to which the CTS running 1.7.4 through 1.7.6 is registered.
Note CTS 1.7.4 through 1.7.6 works with Cisco Unified CM 8.0. However, Cisco Unified CM 8.5 or 8.6.1 is required for interoperability with non-CTS endpoints.
- With Endpoint/Device Version —The second column includes the endpoint or device in the same TelePresence meeting with the CTS running 1.7.4 through 1.7.6.
If an endpoint or device is registered to a Cisco TelePresence Video Communication Server (VCS), the supported VCS version is listed. In this type of interoperability deployment, the Cisco Unified CM and VCS are connected by a SIP trunk.
- Maximum Video and Audio —The third column includes the maximum video quality and the audio format in the interoperability deployment.
– Maximum video resolution for an interop call between a CTS endpoint and another Cisco endpoint or device is 720p.
– Video can be negotiated to a lower supported resolution that is based on the capabilities or configuration of other endpoints in the meeting.
– Video for all interop calls is sent at 30 frames per second (fps) and received at a maximum of 30 fps.
- Security —The fourth column indicates whether the call is secure or non-secure.
- Presentation —The fifth column indicates presentation support.
In switched presentation mode, when a meeting participant is sharing a presentation, the other meeting participant (or participants) sees the presentation instead of the main video.
CTS endpoints support presentation only at 1024 x 768. If the remote endpoint does not support 1024 x 768, the CTS displays a message stating that the remote endpoint does not support presentation. The main video stream continues to be displayed on the remote endpoint.
CTS 1.7.4 through 1.7.6 registered to Cisco Unified CM version 8.5 or 8.6.1
CTS 1.7.0 registered to Cisco Unified CM version 8.5 or 8.6.1
TC 4.0 (EX series and C series endpoints) registered to VCS version X6.1 1 or X5.x22
Cisco TE 4.0 (E20 endpoint) registered to VCS version X6.1 1 or X5.x 1
8.5 or 8.6.123
Cisco MXP 3000 and MXP 1700 8.2 or 9.0 registered to VCS version X6.1 1 or X5.x 1
Video: CTS transmits at 360p, receives at 448p24
Cisco MXP 1000 9.0 (NTSC video format) registered to VCS version X6.1 1 or X5.x 1
Cisco TelePresence Server (TS) running 2.2 registered to VCS version X6.1 1 or X5.x 1
Cisco MCU 4500 and 8500 series registered to VCS version X6.1 1 or X5.x 1
Cisco MCU 4200 and 8200 series registered to VCS version X6.1 1 or X5.x 1
Cisco Unified IP Phone 9951 and 9971 SIP version 9.2.1 registered to Cisco Unified CM version 8.5 or 8.6.1
22.We recommend that you install and assign the Cisco Unified CM “vcs-interop” SIP Normalization script to make calls between CTS endpoints and endpoints and devices registered to VCS. Cisco Unified CM 8.5 and CTS 1.7.x do not support the Binary Flow Control Protocol (BFCP). Alternatively, you can turn off BFCP. Caveat that tracks this issue: CSCtn79239.Refer to the CTS 1.7.x release notes for more information:
http://www.cisco.com/en/US/products/ps8332/prod_release_notes_list.html
For more information about the Cisco Unified CM script, see this document:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/docguide/8_6_2/dg862.html
For more information about configuring Cisco Unified CM and Cisco VCS to interoperate via a SIP trunk, see this document:
http://www.cisco.com/en/US/docs/telepresence/infrastructure/vcs/config_guide/Cisco_VCS_Cisco_Unified_Communications_Manager_Deployment_Guide_CUCM_6-1_7_8_and_X7-0.pdf23.When an MXP 1700 or MXP 3000 is configured as an H.323 endpoint and calls a CTS 1.7.4 through 1.7.6 endpoint registered to CUCM 8.6.1, the call drops. Caveat that tracks this issue: CSCtr58148.
24.Although the MXP is capable of 720p resolution, we recommend that you configure the MXP for 448p. Caveat that tracks this issue: CSCtn53452. Refer to the CTS 1.7.x release notes for more information:
http://www.cisco.com/en/US/products/ps8332/prod_release_notes_list.htmlObtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation , which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
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