Managing products and subscriptions

Overview

When a new subscription is purchased from Cisco, a subscription claim code is emailed to the initial contact specified during the purchase process. Once a Security Cloud enterprise administrator receives the claim code, they click Claim subscription (1) to claim the subscription for the current enterprise.

Once a subscription is claimed, its products are listed under Activation pending on the Overview tab with their corresponding start dates (2). When the start date for a product subscription has been reached, the Activate button (3) is enabled, allowing the enterprise administrator to activate the product. Activated products are listed in the Products section (4).

Trial products are indicated by a label. Externally managed product instances that have been attached to Security Cloud have an label.

Claim a subscription

When a Cisco Secure product subscription is purchased, a subscription claim code is emailed to the user designated as the initial product activation contact. This contact may or may not be the Security Provisioning and Administration administrator who will manage the subscription. A Security Provisioning and Administration administrator uses the claim code to claim the subscription for an enterprise. Once claimed, a subscription’s products are added to the Activation pending list and can be activated once the subscription's start date has been reached.

Before you begin

You will need a subscription claim code to complete these steps.

Procedure

Step 1

Sign in to Security Provisioning and Administration.

Step 2

When prompted, select the enterprise where you want to claim and activate the products in the subscription or create a new enterprise.

Step 3

Click Claim subscription in the upper-right corner.

Step 4

Enter the claim code and click Next.

Step 5

Review the list of products in the subscription, then click Claim subscription.

The products in the subscription are added to the Activation pending list on the Overview tab.

What to do next

You can start activating products whose subscription start dates have been reached.

Activate a product instance

Once a subscription has been claimed and its start date has been reached, you can activate the products in the subscription. If there is an existing product instance activated in the current enterprise, you can choose to apply the new product license to an existing instance, or activate a new instance. When activating a new instance, you specify the region where it will be activated and the email of the user to be the initial administrator.

Procedure

Step 1

Sign in to Security Provisioning and Administration.

Step 2

When prompted to select an enterprise, select the same enterprise that was used to claim the associated product subscription.

Step 3

In the Activation pending list, click Activate for the product you want to activate.

  • If there are no existing activated instances of the product, select the region where you'd like to activate the product and the email of the initial administrator. Click Activate when ready.

  • If there is an existing, activated instance of the same product, you are asked if you want to activate a new instance, or apply the license to an existing instance.

  • To activate a new instance, select Activate a new instance and follow the same procedure as above. To apply the license to an existing instance, select Apply license to an existing instance, select the desired instance, and click Apply license.

The product is added to the Products table.

Attach an externally managed product instance

If you have a Cisco product instance that is managed outside of Security Provisioning and Administration, you can optionally attach it to a Security Cloud enterprise. Cisco initiates this process by sending an email to a list of Security Provisioning and Administration admins with an invitation to attach the instance to Security Cloud. An admin can sign in and attach the external instance to Security Cloud. Product instances that are attached to Security Cloud have an Externally managed label next to their product name.

Procedure

Step 1

Sign in to Security Provisioning and Administration.

Step 2

When prompted to select an enterprise, select the enterprise to which you would like to attach the externally managed product instance.

Step 3

Click Attach product next to the product you wish to attach.

The attached product appears in your list of products with an Externally managed label.

Deactivate a product instance

If you have accidentally activated a product instance or if you want to reuse the license for an existing or a new tenant, you can deactivate the product instance. After you deactivate a product instance, it reaches an inactive state. Active licenses are made available again and the enterprise administrator receives a product deactivation notification.


Note

You can't deactivate an unlicensed or externally managed product instance. If you have incorrectly associated a product instance with your enterprise, contact the Cisco support team.

Procedure

Step 1

Sign in to Security Provisioning and Administration.

Step 2

When prompted to select an enterprise, select the same enterprise that was used to activate the product subscription.

Step 3

In the Overview page, under the Products table, click the three-dot menu next to the product to be deactivated and select Deactivate.

Step 4

In the deactivate confirmation dialog box, click Deactivate.

After deactivation, all services for the product instance are suspended and the product is removed from the Products table.

The subscription licenses for the deactivated product is returned to the Activation pending table.

The subscription licenses are now available to activate a new product instance or you can apply the licenses to an existing product instance. For more information, see Activating a product instance.

An email about the product deactivation is sent to the enterprise administrator.

If the deactivation process results in an error, contact the Cisco support team at Support Case Manager.

The Deactivate option doesn't remove an unlicensed or externally managed product instance.