Integrator
Integrators build solutions that solve business problems using their unique expertise.
Provider
Providers deliver as-a-service and managed solutions with flexible consumption options, powered by Cisco.
Developer
Developers build unique solutions and applications on Cisco platforms to deliver customer-specific business outcomes.
Advisor
Advisors provide expert market and business consulting services.
Learning
Learning partners enable end-user success through training and education.
Consultants
Consultants provides business and technology consulting capabilities well before the systems integration phase.
Digital solutions integrators
DSIs are niche consulting companies with specialized focus on workflows for industries/critical business processes. They specialize in making digital business transformation a reality. They help integrate digital capabilities across all business operations and are experts at driving those conversations with customers in new buying centers and line-of-business.
Global industry partners
GIPs lead Cisco’s market penetration into industry verticals through their RTM by integrating Cisco technologies into their operational technology solution platforms.
Independent hardware vendors
IHVs specialize in hardware-based solutions. The hardware might be combined with Cisco platforms to provide customers with integrated systems or appliance stack. Typically, this is a meet-in-the-channel model.
Independent software vendors
ISVs specialize in developing and selling software solutions. The software might be integrated with Cisco platforms to enable more capabilities for customers, or it could be that Cisco features are part of the ISV application modernization and re-architecting roadmap. Some ISVs are on the Cisco GPL, but most meet in the channel.
IT resellers
IT resellers partner with a resale contract agreement with Cisco to resell Cisco technology and services.
Service providers
SPs specialize in large-scale deployment of communications and technology solutions built on Cisco platforms.
Systems integrators
SIs create complex information systems that may include designing or building a customized architecture or application, integrating it with new or existing hardware, packaged and custom software, and communications.
Customer journey
Associate enablement
Physical and cyber security
Intelligent operations
Distribution and fulfillment
- Explore the use cases
- Explore the architectures
- __________
-
Customer journey
-
Associate enablement
-
Physical and cyber security
-
Intelligent operations
-
Distribution and fulfillment
Mobile engagement
Enable customers to find, order, and receive products whenever, wherever, and however they want.
Click & Collect
Watch how technology enhances experiences as a customer places a prescription order, adds additional items, conducts a remote consult with a pharmacist, pays, picks up the order curbside, and completes a survey.
Drive-Thru Optimization
Learn how retailers can gain visibility, develop insights, and take action based on observable retail metrics.
Business overview
-
Industry drivers
- Customers expect frictionless and secure experiences that enable them to shop whenever they want from wherever they happen to be
- Home delivery makes in-store shopping and other fulfillment options less attractive to many customers
- Customers have no tolerance for out-of-stocks, slow digital performance, or outages; they may abandon a cart if any items aren’t available or if the digital experience isn't working as expected
- Retailers are investing more in e-commerce and fulfillment operations to reduce costs associated with selling and fulfilling orders
-
Business needs
- Securely deliver information, products, and services wherever and however customers want to receive them
- Tailor shopping experiences with personal and contextual information to increase brand affinity
- Ensure inventory is as accurate as possible so staff and customers know what is available in stores and from other channels
- Identify the most efficient and effective way to fulfill orders
- Gain a comprehensive view of the customer's omnichannel journey and the impact of operational health on business performance
-
Capabilities
- Understand presence, proximity, and location of customers and associates in stores and other locations
- Leverage AI to predict next-best-action and personalize content
- Leverage up-to-date stock information to improve order and inventory accuracy
- Securely connect associates to information and enabling transaction processing in the store and beyond
- Improve resilience and performance of applications with proactive or predictive monitoring
-
Business outcomes
- Reduced abandoned carts
- Increased conversion rates
- Reduced labor costs
- Improved customer experience scores
- Increased wallet share
- Increased brand affinity and loyalty
- Increased order accuracy
- Increased inventory accuracy
-
Stakeholders
- Chief digital officer
- Chief marketing officer
- VP of merchandising
- VP of store operations
- VP of supply chain
Products and services
Free trials and special offers
Use case architecture
Cisco products
| Category | Products |
|---|---|
|
Routing |
Cisco Catalyst 8000 Series Edge Platform Meraki MX Security Appliances |
|
Switching |
Cisco Catalyst 9000 Series Switches Meraki MS Switches Portfolio |
|
Wireless |
Cisco Catalyst 9100 Series Access Points Meraki MR Access Points Portfolio (with IoT radio and electronic shelf label (ESL) compatibility) |
|
Cameras |
Meraki MV Smart Cameras |
|
SD-WAN |
Cisco Catalyst SD-WAN Meraki SD-WAN |
|
Wireless WAN |
Meraki MG Cellular Gateways Portfolio |
|
Endpoint management |
Meraki Systems Manager |
|
Security Special offers above |
Cisco Duo Cisco Hypershield Cisco Identity Services Engine (ISE) Cisco Secure Endpoint Cisco Umbrella Cisco XDR Splunk Cloud Splunk Enterprise Splunk Security Portfolio |
|
Digital signage |
Wipro VisionEDGE |
|
Location-based services |
Cisco Spaces |
|
Messaging platform |
Webex CPaaS |
|
Digital experience assurance and observability |
Cisco AppDynamics Cisco ThousandEyes Splunk Cloud Splunk IT Service Intelligence Splunk Observability Cloud |
|
Integration services |
Cisco Customer Experience (CX) Cisco DevNet |
Cisco Services
| Category | Services |
|---|---|
|
Core Services |
Cisco Lifecycle Services |
|
Success Tracks |
|
|
Support Services |
Expert Care |
|
Smart Net Total Care |
|
|
Software Support Services (Enhanced, Premium) |
|
|
Solution Support (hardware, software) |
|
|
Advanced Services |
Advanced Services Transactional |
|
Cloud Advisory Services for Multicloud |
|
|
Cybersecurity Management Program Assessment |
|
|
Data Center Assessment for Cloud Consumption |
|
|
Full-Stack Observability: Application Dependency Monitoring |
|
|
Full-Stack Observability: Application Security |
|
|
Full-Stack Observability: Customer Digital Experience Monitoring |
|
|
Full-Stack Observability: Hybrid Application Monitoring |
|
|
Insights for Internet and Cloud Visibility Solution Attached Services |
|
|
Training |
Learning and Certifications |
Where you purchase matters
Equipment purchased through Cisco partners--whether it's new or Cisco Certified Refurbished--entitles you to Cisco service support, upgrades, replacement guarantees, a valid software license, and a full warranty.
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Digital merchandising
Manage, monitor, and secure digital content and its distribution to digital displays of all sizes across the enterprise.
Click & Collect
Watch how technology enhances experiences as a customer places a prescription order, adds additional items, conducts a remote consult with a pharmacist, pays, picks up the order curbside, and completes a survey.
Drive-Thru Optimization
Learn how retailers can gain visibility, develop insights, and take action based on observable retail metrics.
Business overview
-
Industry drivers
- Proliferation of technology is accelerating in corporate, home, and mobile environments, driving new bandwidth and security considerations
- Customers expect to see the same information about products and services in-store as they can online
- Analytics and AI are delivering new ways to improve efficiency and drive increased profitability
- Customers expect a more personalized experience to make shopping and purchasing easier
- Customers desire to shop with retailers who practice sustainable operations
-
Business needs
- Deliver promotions that are focused and relevant to customers when and where they are offered
- Tailor shopping experiences with personal and contextual information to increase brand affinity
- Deliver information, products, and services wherever and however customers want to receive them
- Rapidly turn over fixtures and displays in response to customer behavior, product cycles, or season
- Support more sustainable business practices
-
Capabilities
- Deliver personalized and contextual product and service information:
- Leverage wireless, video, and other data sources to target customers for promotions based on where they are and what they are doing
- Distribute and display marketing content and dynamic pricing on in-store, network-connected displays
- Monitor digital media players, content distribution, and video technology to proactively detect performance issues
- Deliver personalized and contextual product and service information:
-
Business outcomes
- Increased conversion rates and basket size
- Reduced labor costs
- Quantified results from marketing and merchandising initiatives when used in conjunction with AI-based video analytics
- Ability to deliver targeted content based on behavior and/or demographics identified by AI-based video analytics
- Improved customer experience scores and affinity
- Open new revenue streams (digital advertising)
- Decreased usage of paper, fabric, posters, banners, etc.
-
Stakeholders
- Chief digital officer
- Chief marketing officer
- Chief sustainability officer
- VP of merchandising
- VP of store operations
Products and services
Free trials and special offers
Use case architecture
Cisco products
| Category | Products |
|---|---|
|
Routing |
Cisco Catalyst 8000 Series Edge Platform Meraki MX Security Appliances |
|
Switching |
Cisco Catalyst 9000 Series Switches Meraki MS Switches Portfolio |
|
Wireless |
Cisco Catalyst 9100 Series Access Points Meraki MR Access Points Portfolio (with IoT radio and electronic shelf label (ESL) compatibility) |
|
Cameras |
Meraki MV Smart Cameras |
|
SD-WAN |
Cisco Catalyst SD-WAN Meraki SD-WAN |
|
Wireless WAN |
Meraki MG Cellular Gateways Portfolio |
|
Endpoint management |
Meraki Systems Manager |
|
Security Special offers above |
Cisco Duo Cisco Hypershield Cisco Identity Services Engine (ISE) Cisco Secure Endpoint Cisco Umbrella Cisco XDR Splunk Cloud Splunk Enterprise Splunk Security Portfolio |
|
Digital signage |
Wipro VisionEDGE |
|
Location-based services |
Cisco Spaces |
|
Messaging platform |
Webex CPaaS |
|
Digital experience assurance and observability |
Cisco AppDynamics Cisco ThousandEyes Splunk Cloud Splunk IT Service Intelligence Splunk Observability Cloud |
|
Integration services |
Cisco Customer Experience (CX) Cisco DevNet |
Cisco Services
| Category | Services |
|---|---|
|
Core Services |
Cisco Lifecycle Services |
|
Success Tracks |
|
|
Support Services |
Expert Care |
|
Smart Net Total Care |
|
|
Software Support Services (Enhanced, Premium) |
|
|
Solution Support (hardware, software) |
|
|
Advanced Services |
Advanced Services Transactional |
|
Cloud Advisory Services for Multicloud |
|
|
Cybersecurity Management Program Assessment |
|
|
Data Center Assessment for Cloud Consumption |
|
|
Training |
Learning and Certifications |
Where you purchase matters
Equipment purchased through Cisco partners--whether it's new or Cisco Certified Refurbished--entitles you to Cisco service support, upgrades, replacement guarantees, a valid software license, and a full warranty.
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Intelligent contact center
Whether in a contact center or working from home, equip associates with the information and capabilities they need to improve customer experience, enhance brand loyalty, reduce operating costs, and support more sustainable business practices.
Business overview
-
Industry drivers
- Analytics and AI are delivering new ways to automate customer service and present order information
- Retailers need to know the history of every customer touchpoint at all phases of the journey to provide the best responses in the moments that matter
- Call centers have traditionally been focused on issue resolution and service recovery, but retailers are looking for new ways to leverage these investments for proactive customer engagement
- Retailers are looking to downsize the physical footprint of contact centers and reduce real estate costs across the business
- Develop solutions that can support sustainability goals
-
Business needs
- Turn data-driven insights into action that improve resource allocation
- Deliver information, products, and services whenever and however customers want to receive them
- Heighten situational awareness of all activity for each customer and order
- Consolidate secure messaging and voice platforms
- Reduce the cost of each customer interaction while improving customer satisfaction
- Accommodate flexible workstyles for contact center agents
- Support more sustainable business practices
-
Capabilities
- Deliver personalized and contextual product and service information
- Provide call deflection to self-service online channels where applicable
- Personalize customer engagements through workflows that activate both digital and store resources
- Leverage understanding of customer digital channel activity to inform in-store interactions
- Enable seamless cross-channel customer experiences
- Divert store phone traffic for centralized reception and management
- Allow contact center agents to work from any location
-
Business outcomes
- Reduced in-store labor costs
- Better customer issue resolution times
- Quantified results from customer service initiatives
- Improved customer experience scores
- Increased wallet share
- Increased brand affinity and loyalty
- Better agent morale
- Lower real estate costs
- Reduced agent travel can result in lower carbon footprint for travel related emissions
-
Stakeholders
- Chief digital officer
- Chief marketing officer
- Chief sustainability officer
- VP of call center
- VP of customer service
- VP of store operations
Products and services
Free trials and special offers
Use case architecture
Cisco products
| Category | Products |
|---|---|
|
Routing |
Cisco Catalyst 8000 Series Edge Platform Meraki MX Security Appliances |
|
Switching |
Cisco Catalyst 9000 Series Switches Meraki MS Switches Portfolio |
|
Wireless |
Cisco Catalyst 9100 Series Access Points Meraki MR Access Points Portfolio (with IoT radio and electronic shelf label (ESL) compatibility) |
|
Cameras |
Meraki MV Smart Cameras |
|
SD-WAN |
Cisco Catalyst SD-WAN Meraki SD-WAN |
|
Wireless WAN |
Meraki MG Cellular Gateways Portfolio |
|
Endpoint management |
Meraki Systems Manager |
|
Security Special offers above |
Cisco Duo Cisco Hypershield Cisco Identity Services Engine (ISE) Cisco Secure Endpoint Cisco Umbrella Cisco XDR Splunk Cloud Splunk Enterprise Splunk Security Portfolio |
|
Location-based services |
Cisco Spaces |
|
Calling and contact center |
Webex Calling Webex Contact Center |
|
Messaging platform |
Webex CPaaS |
|
Digital experience assurance and observability |
Cisco AppDynamics Cisco ThousandEyes Splunk Cloud Splunk IT Service Intelligence Splunk Observability Cloud |
|
Integration services |
Cisco Customer Experience (CX) Cisco DevNet |
Cisco Services
| Category | Services |
|---|---|
|
Core Services |
Cisco Lifecycle Services |
|
Success Tracks |
|
|
Support Services |
Expert Care |
|
Smart Net Total Care |
|
|
Software Support Services (Enhanced, Premium) |
|
|
Solution Support (hardware, software) |
|
|
Advanced Services |
Advanced Services Transactional |
|
Cloud Advisory Services for Multicloud |
|
|
Cybersecurity Management Program Assessment |
|
|
Data Center Assessment for Cloud Consumption |
|
|
Full-Stack Observability: Application Dependency Monitoring |
|
|
Full-Stack Observability: Application Security |
|
|
Full-Stack Observability: Customer Digital Experience Monitoring |
|
|
Full-Stack Observability: Hybrid Application Monitoring |
|
|
Training |
Learning and Certifications |
Where you purchase matters
Equipment purchased through Cisco partners--whether it's new or Cisco Certified Refurbished--entitles you to Cisco service support, upgrades, replacement guarantees, a valid software license, and a full warranty.
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Drive-thru optimization
Transform your drive-thru and enhance the customer experience.
Drive-Thru Optimization
Learn how retailers can gain visibility, develop insights, and take action based on observable retail metrics.
Business overview
-
Industry drivers
- Customers have no tolerance for waiting a long time in a drive-through line
- Customers expect a more personalized and resilient experience regardless of the engagement channel
- Analytics and AI are delivering new ways to automate customer service and present order information
- Retailers want to better understand customer behavior at all points of their journey and the real-time health of critical business services that support it
-
Business needs
- Identify the most efficient and effective way to fulfill orders
- Rapidly change displays in response to drive-through line and time of day
- Turn data-driven insights into action that improve resource allocation and reduce service time
- Secure delivery of information, products, and services whenever and however customers want to receive them
-
Capabilities
- Detect and track vehicles from entrance to exit
- Monitor engagements at the window and curbside
- Measure elapse time at various stages of the process
- Leverage AI to analyze and predict consumer behavior
- Automatically take action to shorten service time or triage the line to prevent balk
- Monitor drive-thru technology and supporting infrastructure to proactively detect performance issues
-
Business outcomes
- Reduce balk and recapture lost revenue
- Improved customer experience scores
- Increased wallet share
- Increased brand affinity and loyalty
- Increased order accuracy
-
Stakeholders
- Chief digital officer
- Chief marketing officer
- VP of call center
- VP of customer service
- VP of store operations
Products and services
Free trials and special offers
Use case architecture
Cisco products
| Category | Products |
|---|---|
|
Routing |
Cisco Catalyst 8000 Series Edge Platform Meraki MX Security Appliances |
|
Switching |
Cisco Catalyst 9000 Series Switches Meraki MS Switches Portfolio |
|
Wireless |
Cisco Catalyst 9100 Series Access Points Meraki MR Access Points Portfolio (with IoT radio and electronic shelf label (ESL) compatibility) |
|
Cameras |
Meraki MV Smart Cameras |
|
SD-WAN |
Cisco Catalyst SD-WAN Meraki SD-WAN |
|
Wireless WAN |
Meraki MG Cellular Gateways Portfolio |
|
Endpoint management |
Meraki Systems Manager |
|
Security Special offers above |
Cisco Duo Cisco Hypershield Cisco Identity Services Engine (ISE) Cisco Secure Endpoint Cisco Umbrella Cisco XDR Splunk Cloud Splunk Enterprise Splunk Security Portfolio |
|
Digital signage |
Wipro VisionEDGE |
|
Location-based services |
Cisco Spaces |
|
Messaging platform |
Webex CPaaS |
|
Digital experience assurance and observability |
Cisco AppDynamics Cisco ThousandEyes Splunk Cloud Splunk IT Service Intelligence Splunk Observability Cloud |
|
Integration services |
Cisco Customer Experience (CX) Cisco DevNet |
Cisco Services
| Category | Services |
|---|---|
|
Core Services |
Cisco Lifecycle Services |
|
Success Tracks |
|
|
Support Services |
Expert Care |
|
Smart Net Total Care |
|
|
Software Support Services (Enhanced, Premium) |
|
|
Solution Support (hardware, software) |
|
|
Advanced Services |
Advanced Services Transactional |
|
Cloud Advisory Services for Multicloud |
|
|
Cybersecurity Management Program Assessment |
|
|
Data Center Assessment for Cloud Consumption |
|
|
Training |
Learning and Certifications |
Where you purchase matters
Equipment purchased through Cisco partners--whether it's new or Cisco Certified Refurbished--entitles you to Cisco service support, upgrades, replacement guarantees, a valid software license, and a full warranty.
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Associate mobility
Equip associates to deliver a personalized and contextual customer experience.
Business overview
-
Industry drivers
- Customers expect a more personalized shopping experience to make shopping and purchasing easier
- Personalization of the customer journey can drive conversion and basket size
- Associates are core to driving in-store customer engagement
- In-store engagement must be more compelling compared to online channels in order to draw consumers to the store
- Analytics and AI are delivering new insights to help deliver compelling engagements
-
Business needs
- Collect information about where customers are and what they are doing in and near stores
- Tailor shopping experiences with personal and contextual information to increase brand affinity
- Securely deliver customer and product information to associates to facilitate superior customer engagement
- Deliver promotions, x-sell, and upsell opportunities to the associate that are focused and relevant to customers
- Ensure inventory is as accurate as possible so staff and customers know what is available in stores and from other channels
-
Capabilities
- Utilize AI-based video analytics to determine footfall, dwell-time, and queue-length metrics to drive marketing, merchandising, and staffing decisions
- Securely connect associates with data and facilitate the process of transactions both in-store and beyond
- Leverage wireless, video, and other data sources to deliver personalized and contextual product and service information
- Leverage wireless, video, and other data sources to target customers for promotions based on where they are and what they are doing
- Monitor associate mobile devices, applications, and supporting infrastructure to proactively detect performance issues
-
Business outcomes
- Reduced wait times
- Reduced abandoned carts
- Increased conversion rates
- Reduced labor costs
- Quantified results from marketing and merchandising initiatives
- Improved customer experience scores
- Increased wallet share
- Increased brand affinity and loyalty
-
Stakeholders
- Chief digital officer
- Chief marketing officer
- VP of merchandising
- VP of store operations
- VP of retail IT/store technology
Products and services
Free trials and special offers
Use case architecture
Cisco products
| Category | Products |
|---|---|
|
Routing |
Cisco Catalyst 8000 Series Edge Platform Meraki MX Security Appliances |
|
Switching |
Cisco Catalyst 9000 Series Switches Meraki MS Switches Portfolio |
|
Wireless |
Cisco Catalyst 9100 Series Access Points Meraki MR Access Points Portfolio (with IoT radio and electronic shelf label (ESL) compatibility) |
|
Cameras |
Meraki MV Smart Cameras |
|
SD-WAN |
Cisco Catalyst SD-WAN Meraki SD-WAN |
|
Wireless WAN |
Meraki MG Cellular Gateways Portfolio |
|
Endpoint management |
Meraki Systems Manager |
|
Security Special offers above |
Cisco Duo Cisco Hypershield Cisco Identity Services Engine (ISE) Cisco Secure Endpoint Cisco Umbrella Cisco XDR Splunk Cloud Splunk Enterprise Splunk Security Portfolio |
|
Location-based services |
Cisco Spaces |
|
Messaging platform |
Webex CPaaS |
|
Digital experience assurance and observability |
Cisco AppDynamics Cisco ThousandEyes Splunk Cloud Splunk IT Service Intelligence Splunk Observability Cloud |
|
Integration services |
Cisco Customer Experience (CX) Cisco DevNet |
Cisco Services
| Category | Services |
|---|---|
|
Core Services |
Cisco Lifecycle Services |
|
Success Tracks |
|
|
Support Services |
Expert Care |
|
Smart Net Total Care |
|
|
Software Support Services (Enhanced, Premium) |
|
|
Solution Support (hardware, software) |
|
|
Advanced Services |
Advanced Services Transactional |
|
Cloud Advisory Services for Multicloud |
|
|
Cybersecurity Management Program Assessment |
|
|
Data Center Assessment for Cloud Consumption |
|
|
Full-Stack Observability: Application Dependency Monitoring |
|
|
Full-Stack Observability: Application Security |
|
|
Full-Stack Observability: Customer Digital Experience Monitoring |
|
|
Full-Stack Observability: Hybrid Application Monitoring |
|
|
Pop-Up Site Advise and Implement Services |
|
|
Security Services for ISE, Segmentation, and NAC (Network Access Control) |
|
|
Training |
Learning and Certifications |
Where you purchase matters
Equipment purchased through Cisco partners--whether it's new or Cisco Certified Refurbished--entitles you to Cisco service support, upgrades, replacement guarantees, a valid software license, and a full warranty.
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Associate engagement
Enable associates to be more effective in their roles by improving employee communication and engagement.
Business overview
-
Industry drivers
- Retailers need to provide an attractive work environment to recruit and retain associates
- Proliferation of technology is accelerating in corporate, home, and mobile environments, driving new bandwidth and security considerations
- Staff turnover in retail is high, and the cost of onboarding new staff and training existing staff continues to rise
-
Business needs
- Provide real-time information associates need to deliver a superior experience to customers that are resilient and secure
- Develop and deliver training content in a way that is easily consumed and incorporated into associate workflow
- Provide tools that simplify and enhance the experience of being an employee
-
Capabilities
- Securely connect associates to information and enabling transaction processing in the store and beyond
- Leverage wireless, video, and other data sources to deliver personalized and contextual product and service information
- Enable point-to-point, multi-cast, and broadcast distribution of information
- Deliver remote expertise and training
- Integrate employee workflows into existing systems
-
Business outcomes
- Reduced labor costs
- Improved customer experience scores
- Increased brand affinity and loyalty
- Reduced staff turnover
- Reduced onboarding and training costs
- Improved availability and performance of associate-facing experiences
- Improved staff morale leading to reduced turnover
-
Stakeholders
- VP of merchandising
- VP of store operations
- VP of supply chain
- VP of human resources
Products and services
Free trials and special offers
Use case architecture
Cisco products
| Category | Products |
|---|---|
|
Routing |
Cisco Catalyst 8000 Series Edge Platform Meraki MX Security Appliances |
|
Switching |
Cisco Catalyst 9000 Series Switches Meraki MS Switches Portfolio |
|
Wireless |
Cisco Catalyst 9100 Series Access Points Meraki MR Access Points Portfolio (with IoT radio and electronic shelf label (ESL) compatibility) |
|
Cameras |
Meraki MV Smart Cameras |
|
SD-WAN |
Cisco Catalyst SD-WAN Meraki SD-WAN |
|
Wireless WAN |
Meraki MG Cellular Gateways Portfolio |
|
Endpoint management |
Meraki Systems Manager |
|
Security Special offers above |
Cisco Duo Cisco Hypershield Cisco Identity Services Engine (ISE) Cisco Secure Endpoint Cisco Umbrella Cisco XDR Splunk Cloud Splunk Enterprise Splunk Security Portfolio |
|
Location-based services |
Cisco Spaces |
|
Messaging platform |
Webex CPaaS |
|
Digital experience assurance and observability |
Cisco AppDynamics Cisco ThousandEyes Splunk Cloud Splunk IT Service Intelligence Splunk Observability Cloud |
|
Integration services |
Cisco Customer Experience (CX) Cisco DevNet |
Cisco Services
| Category | Services |
|---|---|
|
Core Services |
Cisco Lifecycle Services |
|
Success Tracks |
|
|
Support Services |
Expert Care |
|
Smart Net Total Care |
|
|
Software Support Services (Enhanced, Premium) |
|
|
Solution Support (hardware, software) |
|
|
Advanced Services |
Advanced Services Transactional |
|
Cloud Advisory Services for Multicloud |
|
|
Cybersecurity Management Program Assessment |
|
|
Data Center Assessment for Cloud Consumption |
|
|
Full-Stack Observability: Application Dependency Monitoring |
|
|
Full-Stack Observability: Application Security |
|
|
Full-Stack Observability: Customer Digital Experience Monitoring |
|
|
Full-Stack Observability: Hybrid Application Monitoring |
|
|
Training |
Learning and Certifications |
Where you purchase matters
Equipment purchased through Cisco partners--whether it's new or Cisco Certified Refurbished--entitles you to Cisco service support, upgrades, replacement guarantees, a valid software license, and a full warranty.
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Flexible fulfillment
Enable store associates to efficiently and accurately fill, deliver, and accept returns of customer orders.
Click & Collect
Watch how technology enhances experiences as a customer places a prescription order, adds additional items, conducts a remote consult with a pharmacist, pays, picks up the order curbside, and completes a survey.
Business overview
-
Industry drivers
- Analytics and AI are delivering new ways to improve efficiency and drive increased profitability
- Home delivery makes in-store shopping and other fulfillment options less attractive to many customers
- Customers have no tolerance for out-of-stocks, slow digital performance, or outages; they may abandon a cart if any items aren’t available or if the digital experience isn't working as expected
- Retailers are investing more in e-commerce and fulfillment operations to reduce costs associated with selling and fulfilling orders
- Customers desire to shop with retailers who practice sustainable operations
-
Business needs
- Collect information about where customers are and what they are doing in and near stores
- Securely deliver information, products, and services wherever and however customers want to receive them
- Ensure inventory is as accurate as possible so staff and customers know what is available in stores and from other channels
- Identify the most efficient and effective way to fulfill orders
- Enhance transparency into order workflows while gaining a comprehensive view of omnichannel product fulfillment and the impact of operational health on business performance
- Support more sustainable business practices
-
Capabilities
- Locate products and assembling orders more quickly
- Leverage up-to-date stock information to improve order and inventory accuracy
- Securely connect associates to information and enabling transaction processing in the store and beyond
- Improve performance of order management and fulfillment applications with proactive or predictive monitoring
-
Business outcomes
- Increased order accuracy
- Reduced labor costs
- Reduced wait times
- Increased conversion rates
- Improved customer experience scores
- Increased wallet share
- Increased brand affinity and loyalty
- Less idle time can result in lower carbon footprint for idle-related emissions
-
Stakeholders
- VP of store operations
- VP of supply chain
- Chief sustainability officer
Products and services
Free trials and special offers
Use case architecture
Cisco products
| Category | Products |
|---|---|
|
Routing |
Cisco Catalyst 8000 Series Edge Platform Meraki MX Security Appliances |
|
Switching |
Cisco Catalyst 9000 Series Switches Meraki MS Switches Portfolio |
|
Wireless |
Cisco Catalyst 9100 Series Access Points Meraki MR Access Points Portfolio (with IoT radio and electronic shelf label (ESL) compatibility) |
|
Cameras |
Meraki MV Smart Cameras |
|
SD-WAN |
Cisco Catalyst SD-WAN Meraki SD-WAN |
|
Wireless WAN |
Meraki MG Cellular Gateways Portfolio |
|
Endpoint management |
Meraki Systems Manager |
|
Security Special offers above |
Cisco Duo Cisco Hypershield Cisco Identity Services Engine (ISE) Cisco Secure Endpoint Cisco Umbrella Cisco XDR Splunk Cloud Splunk Enterprise Splunk Security Portfolio |
|
Location-based services |
Cisco Spaces |
|
Messaging platform |
Webex CPaaS |
|
Digital experience assurance and observability |
Cisco AppDynamics Cisco ThousandEyes Splunk Cloud Splunk IT Service Intelligence Splunk Observability Cloud |
|
Integration services |
Cisco Customer Experience (CX) Cisco DevNet |
Cisco Services
| Category | Services |
|---|---|
|
Core Services |
Cisco Lifecycle Services |
|
Success Tracks |
|
|
Support Services |
Expert Care |
|
Smart Net Total Care |
|
|
Software Support Services (Enhanced, Premium) |
|
|
Solution Support (hardware, software) |
|
|
Advanced Services |
Advanced Services Transactional |
|
Cloud Advisory Services for Multicloud |
|
|
Cybersecurity Management Program Assessment |
|
|
Data Center Assessment for Cloud Consumption |
|
|
Full-Stack Observability: Application Dependency Monitoring |
|
|
Full-Stack Observability: Application Security |
|
|
Full-Stack Observability: Customer Digital Experience Monitoring |
|
|
Full-Stack Observability: Hybrid Application Monitoring |
|
|
Security Services for ISE, Segmentation, and NAC (Network Access Control) |
|
|
Training |
Learning and Certifications |
Where you purchase matters
Equipment purchased through Cisco partners--whether it's new or Cisco Certified Refurbished--entitles you to Cisco service support, upgrades, replacement guarantees, a valid software license, and a full warranty.
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Safety and surveillance
Monitor store and other location environments to protect customers and associates.
Click & Collect
Watch how technology enhances experiences as a customer places a prescription order, adds additional items, conducts a remote consult with a pharmacist, pays, picks up the order curbside, and completes a survey.
Business overview
-
Industry drivers
- Associates are engaging with customers outside the store with increasing frequency
- Claims against retailers for slip-and-fall and workers’ compensation are increasing in value and frequency
- Retailers are deploying more valuable technology and physical assets resulting in more costly losses due to theft of these assets
- Confidence that loss prevention and asset protection technologies are resilient and secure given the highly confidential nature of the data involved
-
Business needs
- Record, search, and view the recording activity in and around the stores
- Collect information about where customers are and what they are doing in and near stores
- Understanding all activity in the stores
- Provide a safe and compliant environment for associates and customers
-
Capabilities
- Understand presence, proximity, and location of customers and associates in stores and other locations through wireless and AI-based video analytics
- Detect unsafe situations or actions and alert appropriate parties
- Ensure access controls are in place and properly configured for surveillance assets, transaction data, and customer data
-
Business outcomes
- Compliance with applicable regulations, corporate policies, and security controls
- Reduced costs associated with legal and workers’ compensation
- Reduced operational costs
-
Stakeholders
- Chief security officer
- VP of store operations
- VP of supply chain
- VP of loss prevention/asset protection
- VP of risk management/chief risk officer
Products and services
Free trials and special offers
Use case architecture
Cisco products
| Category | Products |
|---|---|
|
Routing |
Cisco Catalyst 8000 Series Edge Platform Meraki MX Security Appliances |
|
Switching |
Cisco Catalyst 9000 Series Switches Meraki MS Switches Portfolio |
|
Wireless |
Cisco Catalyst 9100 Series Access Points Meraki MR Access Points Portfolio (with IoT radio and electronic shelf label (ESL) compatibility) |
|
Cameras |
Meraki MV Smart Cameras |
|
SD-WAN |
Cisco Catalyst SD-WAN Meraki SD-WAN |
|
Wireless WAN |
Meraki MG Cellular Gateways Portfolio |
|
Endpoint management |
Meraki Systems Manager |
|
Security Special offers above |
Cisco Duo Cisco Hypershield Cisco Identity Services Engine (ISE) Cisco Secure Endpoint Cisco Umbrella Cisco XDR Splunk Cloud Splunk Enterprise Splunk Security Portfolio |
|
Location-based services |
Cisco Spaces |
|
Messaging platform |
Webex CPaaS |
|
Digital experience assurance and observability |
Cisco AppDynamics Cisco ThousandEyes Splunk Cloud Splunk IT Service Intelligence Splunk Observability Cloud |
|
Integration services |
Cisco Customer Experience (CX) Cisco DevNet |
Cisco Services
| Category | Services |
|---|---|
|
Core Services |
Cisco Lifecycle Services |
|
Success Tracks |
|
|
Support Services |
Expert Care |
|
Smart Net Total Care |
|
|
Software Support Services (Enhanced, Premium) |
|
|
Solution Support (hardware, software) |
|
|
Advanced Services |
Advanced Services Transactional |
|
Cloud Advisory Services for Multicloud |
|
|
Cybersecurity Management Program Assessment |
|
|
Data Center Assessment for Cloud Consumption |
|
|
Pop-Up Site Advise and Implement Services |
|
|
Training |
Learning and Certifications |
Where you purchase matters
Equipment purchased through Cisco partners--whether it's new or Cisco Certified Refurbished--entitles you to Cisco service support, upgrades, replacement guarantees, a valid software license, and a full warranty.
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Loss and fraud detection
Reduce inventory shrinkage and other losses due to theft and fraud.
Business overview
-
Industry drivers
- Cyber-related incidents are driving increases in shrink associated with theft and fraud
- Organized retail crime (ORC) is targeting retailers with complex gift card, loyalty, compromised payment, and return-fraud schemes
- Sales forecasting and inventory accuracy are becoming more and more critical to successful omnichannel execution
-
Business needs
- Reduce losses resulting from theft and fraud
- Detect, investigate, and reduce fraud and consequential loss across the omnichannel customer journey
- Identify potential patterns in loss incidents to help implement countermeasures
- Reduce the cost associated with manual loss investigations
- Record, search, and view activity in and around the stores
- Ensure inventory is as accurate as possible so staff and customers know what is available in stores and from other channels
-
Capabilities
- Monitor registers and customer service areas to identify and document fraudulent behavior
- Need to move from passive loss recording to active loss and fraud detection
- Correlate and reconcile POS transaction logs and video data to identify under-scanning, label switching, etc.
- Detect suspicious activity related to higher-risk transactions
- Enable risk-based alerting and data correlations across omnichannel services to detect and respond to fraudulent activities
-
Business outcomes
- Reduced shrink due to theft and fraud
- Reduced labor cost associated with loss investigations
- Reduced stock-outs
- Increased inventory accuracy
-
Stakeholders
- Chief security officer
- VP of store operations
- VP of supply chain
- VP of loss prevention/asset protection
- VP of risk management/chief risk officer
Products and services
Free trials and special offers
Use case architecture
Cisco products
| Category | Products |
|---|---|
|
Routing |
Cisco Catalyst 8000 Series Edge Platform Meraki MX Security Appliances |
|
Switching |
Cisco Catalyst 9000 Series Switches Meraki MS Switches Portfolio |
|
Wireless |
Cisco Catalyst 9100 Series Access Points Meraki MR Access Points Portfolio (with IoT radio and electronic shelf label (ESL) compatibility) |
|
Cameras |
Meraki MV Smart Cameras |
|
SD-WAN |
Cisco Catalyst SD-WAN Meraki SD-WAN |
|
Wireless WAN |
Meraki MG Cellular Gateways Portfolio |
|
Endpoint management |
Meraki Systems Manager |
|
Security Special offers above |
Cisco Duo Cisco Hypershield Cisco Identity Services Engine (ISE) Cisco Secure Endpoint Cisco Umbrella Cisco XDR Splunk Cloud Splunk Enterprise Splunk Security Portfolio |
|
Location-based services |
Cisco Spaces |
|
Messaging platform |
Webex CPaaS |
|
Digital experience assurance and observability |
Cisco AppDynamics Cisco ThousandEyes Splunk Cloud Splunk IT Service Intelligence Splunk Observability Cloud |
|
Integration services |
Cisco Customer Experience (CX) Cisco DevNet |
Cisco Services
| Category | Services |
|---|---|
|
Core Services |
Cisco Lifecycle Services |
|
Success Tracks |
|
|
Support Services |
Expert Care |
|
Smart Net Total Care |
|
|
Software Support Services (Enhanced, Premium) |
|
|
Solution Support (hardware, software) |
|
|
Advanced Services |
Advanced Services Transactional |
|
Cloud Advisory Services for Multicloud |
|
|
Cybersecurity Management Program Assessment |
|
|
Data Center Assessment for Cloud Consumption |
|
|
Pop-Up Site Advise and Implement Services |
|
|
Training |
Learning and Certifications |
Where you purchase matters
Equipment purchased through Cisco partners--whether it's new or Cisco Certified Refurbished--entitles you to Cisco service support, upgrades, replacement guarantees, a valid software license, and a full warranty.
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Secure connectivity and optimization
Securely connect stores and prioritize traffic to ensure uptime, reliability, and performance.
Business overview
-
Industry drivers
- Consumers are using publicly-available Wi-Fi more than ever, impacting operational bandwidth requirements and security posture
- Proliferation of technology is accelerating in corporate, home, and mobile environments, driving new bandwidth and security considerations
- Threat actors are constantly changing tactics and methods
- Associates depend on reliable and secure connectivity for completing operational tasks, fulfilling orders, and assisting in-store customers
- Consumers expect that retailers will secure their personal and payment data
-
Business needs
- Connect stores and other locations securely and reliably
- Deliver information, products, and services wherever and however customers want to receive them
- Efficiently deliver relevant information to associates in real time
- Protect against security threats
-
Capabilities
- Securely connect associates to information and enabling transaction processing in the store and beyond
- Mitigate cybersecurity risks, detecting and responding to threats, and reducing the impact of security-related incidents
- Deploy a secure, flexible, resilient, and scalable network between the stores, corporate locations, and the cloud
- Enable point-to-point, multi-cast, and broadcast distribution of information
-
Business outcomes
- Reduced operational costs
- Compliance with regulations and corporate policies
- Reduced the response time to, and impact of, cyber-related incidents
- Reduced physical device footprint and consequential reduction in power utilization
- Improved uptime, reliability, and performance of connectivity for better customer and associate experiences
-
Stakeholders
- Chief digital officer
- Chief information officer
- Chief security officer
- VP of merchandising
- VP of store operations
- VP of supply chain
Products and services
Free trials and special offers
Use case architecture
Cisco products
| Category | Products |
|---|---|
|
Routing |
Cisco Catalyst 8000 Series Edge Platform Meraki MX Security Appliances |
|
Switching |
Cisco Catalyst 9000 Series Switches Meraki MS Switches Portfolio |
|
Wireless |
Cisco Catalyst 9100 Series Access Points Meraki MR Access Points Portfolio (with IoT radio and electronic shelf label (ESL) compatibility) |
|
Cameras |
Meraki MV Smart Cameras |
|
SD-WAN |
Cisco Catalyst SD-WAN Meraki SD-WAN |
|
Wireless WAN |
Meraki MG Cellular Gateways Portfolio |
|
Endpoint management |
Meraki Systems Manager |
|
Security Special offers above |
Cisco Duo Cisco Hypershield Cisco Identity Services Engine (ISE) Cisco Secure Endpoint Cisco Umbrella Cisco XDR Splunk Cloud Splunk Enterprise Splunk Security Portfolio |
|
Digital experience assurance and observability |
Cisco AppDynamics Cisco ThousandEyes Splunk Cloud Splunk IT Service Intelligence Splunk Observability Cloud |
|
Integration services |
Cisco Customer Experience (CX) Cisco DevNet |
Cisco Services
| Category | Services |
|---|---|
|
Core Services |
Cisco Lifecycle Services |
|
Success Tracks |
|
|
Support Services |
Expert Care |
|
Smart Net Total Care |
|
|
Software Support Services (Enhanced, Premium) |
|
|
Solution Support (hardware, software) |
|
|
Advanced Services |
Advanced Services Transactional |
|
Cloud Advisory Services for Multicloud |
|
|
Cybersecurity Management Program Assessment |
|
|
Data Center Assessment for Cloud Consumption |
|
|
Insights for Internet and Cloud Visibility Solution Attached Services |
|
|
Multicloud Foundational Services |
|
|
Pop-Up Site Advise and Implement Services |
|
|
Security Services for ISE, Segmentation, and NAC (Network Access Control) |
|
|
Training |
Learning and Certifications |
Where you purchase matters
Equipment purchased through Cisco partners--whether it's new or Cisco Certified Refurbished--entitles you to Cisco service support, upgrades, replacement guarantees, a valid software license, and a full warranty.
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Wireless and video analytics
Understand the presence, proximity, and location of your customers and associates to make better marketing, merchandising, and staffing decisions.
Drive-Thru Optimization
Learn how retailers can gain visibility, develop insights, and take action based on observable retail metrics.
Business overview
-
Industry drivers
- Retailers want to better understand customer behavior in/near the store
- Analytics and AI are delivering new ways to improve efficiency and drive increased profitability
- The shopping cycle is more fluid than ever, giving opportunities to target promotions at more decision points than ever
- Proliferation of technology is accelerating in corporate, home, and mobile environments, driving new bandwidth and security considerations
-
Business needs
- Collect information about where customers are and what they are doing in and near stores
- Understand all activity in the stores
- Deliver promotions that are focused and relevant to customers when and where they are offered
- Tailor shopping experiences with personal and contextual information to increase brand affinity
-
Capabilities
- Gain visibility and insights into associate, consumer, and operational activity using AI-based analytics
- Understand presence, proximity, and location of customers and associates in stores and other locations
- Utilize footfall, dwell-time, and queue-length analytics to drive marketing, merchandising, and staffing decisions
- Target customers for promotions based on where they are and what they are doing
-
Business outcomes
- More accurate people counting
- Reduced wait times
- Reduced abandoned carts
- Increased conversion rates
- Reduced labor costs
- Quantified results from marketing and merchandising initiatives
- Improved customer experience scores
-
Stakeholders
- Chief digital officer
- Chief marketing officer
- VP of merchandising
- VP of store operations
Products and services
Free trials and special offers
Use case architecture
Cisco products
| Category | Products |
|---|---|
|
Routing |
Cisco Catalyst 8000 Series Edge Platform Meraki MX Security Appliances |
|
Switching |
Cisco Catalyst 9000 Series Switches Meraki MS Switches Portfolio |
|
Wireless |
Cisco Catalyst 9100 Series Access Points Meraki MR Access Points Portfolio (with IoT radio and electronic shelf label (ESL) compatibility) |
|
Cameras |
Meraki MV Smart Cameras |
|
SD-WAN |
Cisco Catalyst SD-WAN Meraki SD-WAN |
|
Wireless WAN |
Meraki MG Cellular Gateways Portfolio |
|
Endpoint management |
Meraki Systems Manager |
|
Security Special offers above |
Cisco Duo Cisco Hypershield Cisco Identity Services Engine (ISE) Cisco Secure Endpoint Cisco Umbrella Cisco XDR Splunk Cloud Splunk Enterprise Splunk Security Portfolio |
|
Location-based services |
Cisco Spaces |
|
Messaging platform |
Webex CPaaS |
|
Digital experience assurance and observability |
Cisco AppDynamics Cisco ThousandEyes Splunk Cloud Splunk IT Service Intelligence Splunk Observability Cloud |
|
Integration services |
Cisco Customer Experience (CX) Cisco DevNet |
Cisco Services
| Category | Services |
|---|---|
|
Core Services |
Cisco Lifecycle Services |
|
Success Tracks |
|
|
Support Services |
Expert Care |
|
Smart Net Total Care |
|
|
Software Support Services (Enhanced, Premium) |
|
|
Solution Support (hardware, software) |
|
|
Advanced Services |
Advanced Services Transactional |
|
Cloud Advisory Services for Multicloud |
|
|
Cybersecurity Management Program Assessment |
|
|
Data Center Assessment for Cloud Consumption |
|
|
Training |
Learning and Certifications |
Where you purchase matters
Equipment purchased through Cisco partners--whether it's new or Cisco Certified Refurbished--entitles you to Cisco service support, upgrades, replacement guarantees, a valid software license, and a full warranty.
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Digital experience management
Ensure users receive the consistent, reliable, and secure digital experiences they expect.
Business overview
-
Industry drivers
- Consumers expect frictionless and secure experiences that enable them to shop whenever they want from wherever they happen to be
- Customers expect a more personalized experience to make shopping and purchasing easier
- Associates are engaging with customers outside the store with increasing frequency
- Proliferation of technology is accelerating in corporate, home, and mobile environments, driving new bandwidth and security considerations
- Retailers will experience consumer churn when the performance of their digital experience does not meet their expectations
-
Business needs
- Ensure applications are performant, available, and secure for customers and associates wherever they may be accessing them from
- Efficiently deliver relevant information to associates in real time
- Deliver information, products, and services wherever and however customers want to receive them
-
Capabilities
- Real-time monitoring of applications, infrastructure, and services supporting digital experiences
- Proactively detect issues that may impact business performance and identify root causes to remediate incidents faster
- Securely connect associates to applications and data which enable transaction processing across omnichannel experiences
-
Business outcomes
- Improved customer experience scores
- Increased conversion rates
- Drive application adoption
- Enhanced associate productivity
- Strengthened brand affinity and loyalty
- Improved digital resilience and security
-
Stakeholders
- Chief digital officer
- Chief information officer
- Chief security officer
- VP of merchandising
- VP of store operations
- VP of supply chain
- VP of marketing
- Application owners
Products and services
Free trials and special offers
Use case architecture
Cisco products
| Category | Products |
|---|---|
|
Routing |
Cisco Catalyst 8000 Series Edge Platform Meraki MX Security Appliances |
|
Switching |
Cisco Catalyst 9000 Series Switches Meraki MS Switches Portfolio |
|
Wireless |
Cisco Catalyst 9100 Series Access Points Meraki MR Access Points Portfolio (with IoT radio and electronic shelf label (ESL) compatibility) |
|
SD-WAN |
Cisco Catalyst SD-WAN Meraki SD-WAN |
|
Wireless WAN |
Meraki MG Cellular Gateways Portfolio |
|
Endpoint management |
Meraki Systems Manager |
|
Security Special offers above |
Cisco Duo Cisco Hypershield Cisco Identity Services Engine (ISE) Cisco Secure Endpoint Cisco Umbrella Cisco XDR Splunk Cloud Splunk Enterprise Splunk Security Portfolio |
|
Digital experience assurance and observability |
Cisco AppDynamics Cisco ThousandEyes Splunk Cloud Splunk IT Service Intelligence Splunk Observability Cloud |
|
Integration services |
Cisco Customer Experience (CX) Cisco DevNet |
Cisco Services
| Category | Services |
|---|---|
|
Core Services |
Cisco Lifecycle Services |
|
Success Tracks |
|
|
Support Services |
Expert Care |
|
Smart Net Total Care |
|
|
Software Support Services (Enhanced, Premium) |
|
|
Solution Support (hardware, software) |
|
|
Advanced Services |
Advanced Services Transactional |
|
Cloud Advisory Services for Multicloud |
|
|
Cybersecurity Management Program Assessment |
|
|
Data Center Assessment for Cloud Consumption |
|
|
Full-Stack Observability: Application Dependency Monitoring |
|
|
Full-Stack Observability: Application Security |
|
|
Full-Stack Observability: Customer Digital Experience Monitoring |
|
|
Full-Stack Observability: Hybrid Application Monitoring |
|
|
Insights for Internet and Cloud Visibility Solution Attached Services |
|
|
Training |
Learning and Certifications |
Where you purchase matters
Equipment purchased through Cisco partners--whether it's new or Cisco Certified Refurbished--entitles you to Cisco service support, upgrades, replacement guarantees, a valid software license, and a full warranty.
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Enabling secure hybrid cloud
Securely and seamlessly connect the enterprise to applications and services which may span on-premise and/or multiple cloud platforms.
Business overview
-
Industry drivers
- The use of cloud technologies for applications and analytics is increasing
- Analytics and AI are delivering new ways to improve efficiency and drive increased profitability
- Retailers are increasingly choosing best-of-breed SaaS applications which are hosted across multiple cloud providers
-
Business needs
- Deploy complex architectures and capabilities securely and rapidly over broad geographies without negatively impacting performance
- Ensuring applications are stable and available to customers and associates in-store and beyond
- Connecting stores and supply chain networks securely and reliably
- Retailers desire simplified management of applications irrespective of which platform on which they are hosted
-
Capabilities
- Deploy applications and operational capabilities that enable cross-platform management and connectivity
- Ensure secure, resilient connectivity to cloud-based resources and services
- Deploy a secure, flexible, resilient, and scalable network between the stores, digital services, supply chain, corporate locations, and the cloud
-
Business outcomes
- Reduced operational costs and IT incidents
- Improved availability of resources and applications wherever needed
- Simplified management and integration of apps to provide more comprehensive business value
-
Stakeholders
- Chief information officer
- Chief security officer
- Application owners
Products and services
Free trials and special offers
Use case architecture
Cisco products
| Category | Products |
|---|---|
|
Routing |
Cisco Catalyst 8000 Series Edge Platform Meraki MX Security Appliances |
|
Switching |
Cisco Catalyst 9000 Series Switches Meraki MS Switches Portfolio |
|
Wireless |
Cisco Catalyst 9100 Series Access Points Meraki MR Access Points Portfolio (with IoT radio and electronic shelf label (ESL) compatibility) |
|
SD-WAN |
Cisco Catalyst SD-WAN Meraki SD-WAN |
|
Wireless WAN |
Meraki MG Cellular Gateways Portfolio |
|
Endpoint management |
Meraki Systems Manager |
|
Security Special offers above |
Cisco Duo Cisco Hypershield Cisco Identity Services Engine (ISE) Cisco Secure Endpoint Cisco Umbrella Cisco XDR Splunk Cloud Splunk Enterprise Splunk Security Portfolio |
|
Digital experience assurance and observability |
Cisco AppDynamics Cisco ThousandEyes Splunk Cloud Splunk IT Service Intelligence Splunk Observability Cloud |
|
Integration services |
Cisco Customer Experience (CX) Cisco DevNet |
Cisco Services
| Category | Services |
|---|---|
|
Core Services |
Cisco Lifecycle Services |
|
Success Tracks |
|
|
Support Services |
Expert Care |
|
Smart Net Total Care |
|
|
Software Support Services (Enhanced, Premium) |
|
|
Solution Support (hardware, software) |
|
|
Advanced Services |
Advanced Services Transactional |
|
Cloud Advisory Services for Multicloud |
|
|
Cybersecurity Management Program Assessment |
|
|
Data Center Assessment for Cloud Consumption |
|
|
Insights for Internet and Cloud Visibility Solution Attached Services |
|
|
Multicloud Foundational Services |
|
|
Pop-Up Site Advise and Implement Services |
|
|
Security Services for ISE, Segmentation, and NAC (Network Access Control) |
|
|
Training |
Learning and Certifications |
Where you purchase matters
Equipment purchased through Cisco partners--whether it's new or Cisco Certified Refurbished--entitles you to Cisco service support, upgrades, replacement guarantees, a valid software license, and a full warranty.
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Equipment monitoring
Ensure efficient operation of equipment throughout stores and supply chain environments.
Business overview
-
Industry drivers
- The use of proactive monitoring and process automation is increasing
- Proliferation of technology is accelerating in corporate, home, and mobile environments, driving new bandwidth and security considerations
- Analytics and AI are delivering new ways to improve efficiency and drive increased profitability
-
Business needs
- Improve operational visibility across stores and supply chain
- Promptly detect and respond to degraded equipment performance or failure
- Reduce equipment downtime and consequential loss through predictive maintenance
- Reduce labor costs associated with manual equipment monitoring
-
Capabilities
- Proactively identify potential equipment performance issues or failures:
- Monitor equipment with network-connected IoT sensors to ensure operation within expected parameters
- Trigger workflow to address equipment issues and potential impact to operations
- Proactively identify potential equipment performance issues or failures:
-
Business outcomes
- Compliance with regulations and corporate policies
- Reduced labor costs
- Reduced operational costs
- Reduced equipment downtime and consequential loss
-
Stakeholders
- VP of store operations
- VP of supply chain
Products and services
Free trials and special offers
Use case architecture
Cisco products
| Category | Products |
|---|---|
|
Routing |
Cisco Catalyst 8000 Series Edge Platform Meraki MX Security Appliances |
|
Switching |
Cisco Catalyst 9000 Series Switches Meraki MS Switches Portfolio |
|
Wireless |
Cisco Catalyst 9100 Series Access Points Meraki MR Access Points Portfolio (with IoT radio and electronic shelf label (ESL) compatibility) |
|
Sensors |
Cisco Industrial Asset Vision and LoRaWAN sensors Meraki MT Sensors Meraki MV Smart Cameras |
|
SD-WAN |
Cisco Catalyst SD-WAN Meraki SD-WAN |
|
Wireless WAN |
Cisco LoRaWAN Gateways Meraki MG Cellular Gateways Portfolio |
|
Endpoint management |
Meraki Systems Manager |
|
Security Special offers above |
Cisco Duo Cisco Hypershield Cisco Identity Services Engine (ISE) Cisco Secure Endpoint Cisco Umbrella Cisco XDR Splunk Cloud Splunk Enterprise Splunk Security Portfolio |
|
Location-based services |
Cisco Spaces |
|
Messaging platform |
Webex CPaaS |
|
Digital experience assurance and observability |
Cisco AppDynamics Cisco ThousandEyes Splunk Cloud Splunk IT Service Intelligence Splunk Observability Cloud |
|
Integration services |
Cisco Customer Experience (CX) Cisco DevNet |
Cisco Services
| Category | Services |
|---|---|
|
Core Services |
Cisco Lifecycle Services |
|
Success Tracks |
|
|
Support Services |
Expert Care |
|
Smart Net Total Care |
|
|
Software Support Services (Enhanced, Premium) |
|
|
Solution Support (hardware, software) |
|
|
Advanced Services |
Advanced Services Transactional |
|
Cloud Advisory Services for Multicloud |
|
|
Cybersecurity Management Program Assessment |
|
|
Data Center Assessment for Cloud Consumption |
|
|
Security Services for ISE, Segmentation, and NAC (Network Access Control) |
|
|
Training |
Learning and Certifications |
Where you purchase matters
Equipment purchased through Cisco partners--whether it's new or Cisco Certified Refurbished--entitles you to Cisco service support, upgrades, replacement guarantees, a valid software license, and a full warranty.
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Smart and sustainable facilities
Reduce costs and support more sustainable building management.
Business overview
-
Industry drivers
- Stakeholders’ sustainability goals
- Reduce and optimize the ongoing cost and operation of buildings
- Public funding supporting sustainability
- Analytics and AI are delivering new ways to improve efficiency and drive increased profitability
- Develop solutions that can support sustainability goals
-
Business needs
- Careful selection of construction materials and systems
- Reduce greenhouse gas (GHG) emissions
- Waste reduction
- Support energy monitoring with sensors and data collection systems
- Support transition to regenerative, circular models
- Connect and monitor IoT and other devices
- Reduce operating costs across all physical facilities
- Accommodate consumers' continued adoption of electric vehicles (EV)
-
Capabilities
- Proactively identify potential equipment performance issues
- Monitor equipment with network-connected IoT sensors to ensure operation within expected parameters
- Trigger workflow to address equipment issues and potential impact to operations
- Provide a safe and compliant environment for distribution and fulfillment center associates
- Power over Ethernet (PoE) can support reduction in energy consumption
- Manage out-of-hours power usage by technology infrastructure, lighting, HVAC, refrigeration, and other store technology
- Smart buildings and renewable energy integration
- EV charging infrastructure
-
Business outcomes
- Reduced construction costs
- Reduced power consumption
- Improved customer experience scores
- Compliance with regulations and corporate policies
- Support sustainability goals related to energy consumption, water usage, and waste
- Build consumer loyalty by providing EV charging on site
- Understand space occupancy and utilization
- Provide wayfinding
-
Stakeholders
- Chief marketing officer
- Chief sustainability officer
- VP of store operations
- VP of finance
- VP of supply chain
Products and services
Free trials and special offers
Use case architecture
Cisco products
| Category | Products |
|---|---|
|
Routing |
Cisco Catalyst 8000 Series Edge Platform Meraki MX Security Appliances |
|
Switching |
Cisco Catalyst 9000 Series Switches Meraki MS Switches Portfolio |
|
Wireless |
Cisco Catalyst 9100 Series Access Points Meraki MR Access Points Portfolio (with IoT radio and electronic shelf label (ESL) compatibility) |
|
Sensors |
Cisco Industrial Asset Vision and LoRaWAN sensors Meraki MT Sensors Meraki MV Smart Cameras |
|
SD-WAN |
Cisco Catalyst SD-WAN Meraki SD-WAN |
|
Wireless WAN |
Cisco LoRaWAN Gateways Meraki MG Cellular Gateways Portfolio |
|
Endpoint management |
Meraki Systems Manager |
|
Security Special offers above |
Cisco Duo Cisco Hypershield Cisco Identity Services Engine (ISE) Cisco Secure Endpoint Cisco Umbrella Cisco XDR Splunk Cloud Splunk Enterprise Splunk Security Portfolio |
|
Digital signage |
Wipro VisionEDGE |
|
Location-based services |
Cisco Spaces |
|
Messaging platform |
Webex CPaaS |
|
Digital experience assurance and observability |
Cisco AppDynamics Cisco ThousandEyes Splunk Cloud Splunk IT Service Intelligence Splunk Observability Cloud |
|
Integration services |
Cisco Customer Experience (CX) Cisco DevNet |
Cisco Services
| Category | Services |
|---|---|
|
Core Services |
Cisco Lifecycle Services |
|
Success Tracks |
|
|
Support Services |
Expert Care |
|
Smart Net Total Care |
|
|
Software Support Services (Enhanced, Premium) |
|
|
Solution Support (hardware, software) |
|
|
Advanced Services |
Advanced Services Transactional |
|
Cloud Advisory Services for Multicloud |
|
|
Cybersecurity Management Program Assessment |
|
|
Data Center Assessment for Cloud Consumption |
|
|
Training |
Learning and Certifications |
Where you purchase matters
Equipment purchased through Cisco partners--whether it's new or Cisco Certified Refurbished--entitles you to Cisco service support, upgrades, replacement guarantees, a valid software license, and a full warranty.
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Occupational safety
Monitor distribution and fulfillment centers for unsafe working conditions and practices.
Business overview
-
Industry drivers
- Claims for workers’ compensation are increasing in value and frequency
- Increased process and people safety
- Increasing regulatory requirements and compliance reporting
- Minimize or eliminate downtime due to accidents
-
Business needs
- Record, search, and view activity in and around facilities
- Collect information about where staff members are and what they are doing in and near facilities
- Understand all visitor and supplier activity in and near facilities
- Detect unsafe situations or practices and alert appropriate parties
-
Capabilities
- Understand presence, proximity, and location of staff, suppliers, and visitors to facilities by leveraging video and wireless analytics
- Provide a safe and compliant environment for staff, visitors, and suppliers
- Monitor for safe, in-policy usage of equipment and facilities
-
Business outcomes
- Compliance with regulations and corporate policies
- Reduced costs associated with legal issues and workers’ compensation
- Reduced operational costs
-
Stakeholders
- Chief risk officer
- Chief security officer
- VP of supply chain
Products and services
Free trials and special offers
Use case architecture
Cisco products
| Category | Products |
|---|---|
|
Routing |
Cisco Catalyst 8000 Series Edge Platform Meraki MX Security Appliances |
|
Switching |
Cisco Catalyst 9000 Series Switches Meraki MS Switches Portfolio |
|
Wireless |
Cisco Catalyst 9100 Series Access Points Meraki MR Access Points Portfolio (with IoT radio and electronic shelf label (ESL) compatibility) |
|
Cameras |
Meraki MV Smart Cameras |
|
SD-WAN |
Cisco Catalyst SD-WAN Meraki SD-WAN |
|
Wireless WAN |
Meraki MG Cellular Gateways Portfolio |
|
Endpoint management |
Meraki Systems Manager |
|
Security Special offers above |
Cisco Duo Cisco Hypershield Cisco Identity Services Engine (ISE) Cisco Secure Endpoint Cisco Umbrella Cisco XDR Splunk Cloud Splunk Enterprise Splunk Security Portfolio |
|
Location-based services |
Cisco Spaces |
|
Messaging platform |
Webex CPaaS |
|
Digital experience assurance and observability |
Cisco AppDynamics Cisco ThousandEyes Splunk Cloud Splunk IT Service Intelligence Splunk Observability Cloud |
|
Integration services |
Cisco Customer Experience (CX) Cisco DevNet |
Cisco Services
| Category | Services |
|---|---|
|
Core Services |
Cisco Lifecycle Services |
|
Success Tracks |
|
|
Support Services |
Expert Care |
|
Smart Net Total Care |
|
|
Software Support Services (Enhanced, Premium) |
|
|
Solution Support (hardware, software) |
|
|
Advanced Services |
Advanced Services Transactional |
|
Cloud Advisory Services for Multicloud |
|
|
Cybersecurity Management Program Assessment |
|
|
Data Center Assessment for Cloud Consumption |
|
|
Training |
Learning and Certifications |
Where you purchase matters
Equipment purchased through Cisco partners--whether it's new or Cisco Certified Refurbished--entitles you to Cisco service support, upgrades, replacement guarantees, a valid software license, and a full warranty.
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Distribution automation
Proactively monitor and manage equipment and processes in distribution and fulfillment centers to improve efficiency and resilience.
Business overview
-
Industry drivers
- Reliable operations to reduce unplanned downtime
- Efficient operations to lower operating costs and maintain a productive working environment
- Optimize operations to drive excellence and create a competitive differentiation
- Connect to increasing number of devices in distribution and fulfillment centers
-
Business needs
- Resilient, secure connectivity across the whole environment
- Reduced overall costs, and maximize uptime and performance
- Real-time, multi-site asset management
- Reduce costs and downtime through predictive and remote maintenance
- Support new automation technologies
- Drive cybersecurity visibility and protection into distribution and fulfillment centers
-
Capabilities
- Intuitive connectivity deployed across new and legacy equipment
- Real-time edge processing and secure forwarding of critical data
- Secure remote access
- Visualization of sensor data to anticipate failures
- Provide high-speed, reliable, secure connectivity to new devices, such as automated guided vehicles (AGVs)
-
Business outcomes
- Real-time distribution management
- Maximize uptime and lower costs with reduced turnaround time
- Improved facility-wide productivity
- Lowered operating costs
- Improved asset management
- Improved yield and throughput
- Unrestricted line moves, adds, and changes due to network connectivity
-
Stakeholders
- Chief financial officer
- VP of supply chain
- Distribution/fulfillment facility manager
Products and services
Free trials and special offers
Use case architecture
Cisco products
| Category | Products |
|---|---|
|
Routing |
Cisco Catalyst 8000 Series Edge Platform Meraki MX Security Appliances |
|
Switching |
Cisco Catalyst 9000 Series Switches Meraki MS Switches Portfolio |
|
Wireless |
Cisco Catalyst 9100 Series Access Points Meraki MR Access Points Portfolio (with IoT radio and electronic shelf label (ESL) compatibility) |
|
Sensors |
Cisco Industrial Asset Vision and LoRaWAN sensors Meraki MT Sensors Meraki MV Smart Cameras |
|
SD-WAN |
Cisco Catalyst SD-WAN Meraki SD-WAN |
|
Wireless WAN |
Cisco LoRaWAN Gateways Meraki MG Cellular Gateways Portfolio |
|
Endpoint management |
Meraki Systems Manager |
|
Security Special offers above |
Cisco Duo Cisco Hypershield Cisco Identity Services Engine (ISE) Cisco Secure Endpoint Cisco Umbrella Cisco XDR Splunk Cloud Splunk Enterprise Splunk Security Portfolio |
|
Location-based services |
Cisco Spaces |
|
Messaging platform |
Webex CPaaS |
|
Digital experience assurance and observability |
Cisco AppDynamics Cisco ThousandEyes Splunk Cloud Splunk IT Service Intelligence Splunk Observability Cloud |
|
Integration services |
Cisco Customer Experience (CX) Cisco DevNet |
Cisco Services
| Category | Services |
|---|---|
|
Core Services |
Cisco Lifecycle Services |
|
Success Tracks |
|
|
Support Services |
Expert Care |
|
Smart Net Total Care |
|
|
Software Support Services (Enhanced, Premium) |
|
|
Solution Support (hardware, software) |
|
|
Advanced Services |
Advanced Services Transactional |
|
Cloud Advisory Services for Multicloud |
|
|
Cybersecurity Management Program Assessment |
|
|
Data Center Assessment for Cloud Consumption |
|
|
Security Services for ISE, Segmentation, and NAC (Network Access Control) |
|
|
Training |
Learning and Certifications |
Where you purchase matters
Equipment purchased through Cisco partners--whether it's new or Cisco Certified Refurbished--entitles you to Cisco service support, upgrades, replacement guarantees, a valid software license, and a full warranty.
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Order fulfillment
Enable distribution and fulfillment center associates to quickly and accurately fill and ship customer orders and replenish stores.
Business overview
-
Industry drivers
- Analytics and AI are delivering new ways to improve efficiency and drive increased profitability
- Customers are choosing online shopping with home delivery or ship-to-store rather than shopping in-store
- Customers have no tolerance for out-of-stock items in the store and will abandon a cart and brand if alternative fulfillment options are not offered (save-the-sale/endless aisle)
- Retailers are investing more in e-commerce and fulfillment operations to reduce costs associated with selling and fulfilling orders
- Stores are becoming mini fulfillment centers for online orders as part of the omnichannel customer experience
-
Business needs
- Ensure distribution/fulfillment center inventory is as accurate as possible so staff and customers know what is available for order fulfillment
- Identify the most efficient and effective way to fulfill orders
- Gain a comprehensive view of the customer's omnichannel journey and the impact of operational health on order fulfillment
-
Capabilities
- Locate products and assembling orders more quickly and accurately
- Leverage up-to-date stock information to improve order and inventory accuracy
- Provide high-speed, reliable, secure connectivity to new devices, such as automated guided vehicles (AGVs)
- Improve connectivity, performance, and security of order management system with proactive or predictive monitoring
-
Business outcomes
- Increased order accuracy
- Reduced labor costs
- Reduced abandonment
- Increased conversion rates
- Improved customer experience scores
- Increased wallet share
- Increased brand affinity and loyalty
- Improved operational resilience and security
-
Stakeholders
- VP of store operations
- VP of supply chain
- Distribution/fulfillment facility manager
Products and services
Free trials and special offers
Use case architecture
Cisco products
| Category | Products |
|---|---|
|
Routing |
Cisco Catalyst 8000 Series Edge Platform Meraki MX Security Appliances |
|
Switching |
Cisco Catalyst 9000 Series Switches Meraki MS Switches Portfolio |
|
Wireless |
Cisco Catalyst 9100 Series Access Points Meraki MR Access Points Portfolio (with IoT radio and electronic shelf label (ESL) compatibility) |
|
Cameras |
Meraki MV Smart Cameras |
|
SD-WAN |
Cisco Catalyst SD-WAN Meraki SD-WAN |
|
Wireless WAN |
Meraki MG Cellular Gateways Portfolio |
|
Endpoint management |
Meraki Systems Manager |
|
Security Special offers above |
Cisco Duo Cisco Hypershield Cisco Identity Services Engine (ISE) Cisco Secure Endpoint Cisco Umbrella Cisco XDR Splunk Cloud Splunk Enterprise Splunk Security Portfolio |
|
Location-based services |
Cisco Spaces |
|
Messaging platform |
Webex CPaaS |
|
Digital experience assurance and observability |
Cisco AppDynamics Cisco ThousandEyes Splunk Cloud Splunk IT Service Intelligence Splunk Observability Cloud |
|
Integration services |
Cisco Customer Experience (CX) Cisco DevNet |
Cisco Services
| Category | Services |
|---|---|
|
Core Services |
Cisco Lifecycle Services |
|
Success Tracks |
|
|
Support Services |
Expert Care |
|
Smart Net Total Care |
|
|
Software Support Services (Enhanced, Premium) |
|
|
Solution Support (hardware, software) |
|
|
Advanced Services |
Advanced Services Transactional |
|
Cloud Advisory Services for Multicloud |
|
|
Cybersecurity Management Program Assessment |
|
|
Data Center Assessment for Cloud Consumption |
|
|
Training |
Learning and Certifications |
Where you purchase matters
Equipment purchased through Cisco partners--whether it's new or Cisco Certified Refurbished--entitles you to Cisco service support, upgrades, replacement guarantees, a valid software license, and a full warranty.
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
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