Integrator
Integrators build solutions that solve business problems using their unique expertise.
Provider
Providers deliver as-a-service and managed solutions with flexible consumption options, powered by Cisco.
Developer
Developers build unique solutions and applications on Cisco platforms to deliver customer-specific business outcomes.
Advisor
Advisors provide expert market and business consulting services.
Learning
Learning partners enable end-user success through training and education.
Consultants
Consultants provides business and technology consulting capabilities well before the systems integration phase.
Digital solutions integrators
DSIs are niche consulting companies with specialized focus on workflows for industries/critical business processes. They specialize in making digital business transformation a reality. They help integrate digital capabilities across all business operations and are experts at driving those conversations with customers in new buying centers and line-of-business.
Global industry partners
GIPs lead Cisco’s market penetration into industry verticals through their RTM by integrating Cisco technologies into their operational technology solution platforms.
Independent hardware vendors
IHVs specialize in hardware-based solutions. The hardware might be combined with Cisco platforms to provide customers with integrated systems or appliance stack. Typically, this is a meet-in-the-channel model.
Independent software vendors
ISVs specialize in developing and selling software solutions. The software might be integrated with Cisco platforms to enable more capabilities for customers, or it could be that Cisco features are part of the ISV application modernization and re-architecting roadmap. Some ISVs are on the Cisco GPL, but most meet in the channel.
IT resellers
IT resellers partner with a resale contract agreement with Cisco to resell Cisco technology and services.
Service providers
SPs specialize in large-scale deployment of communications and technology solutions built on Cisco platforms.
Systems integrators
SIs create complex information systems that may include designing or building a customized architecture or application, integrating it with new or existing hardware, packaged and custom software, and communications.
Cisco portfolio for healthcare: What can we help you solve today?
Patient care anywhere
Data-driven clinical workflows
Security, privacy, and compliance
Operational transformation
- Explore the use cases
- Explore the architectures
- __________
-
Patient care anywhere
-
Data-driven clinical workflows
-
Security, privacy, and compliance
-
Operational transformation
Patient engagement and digital front door
Care journeys often start with a digital interaction. A connected, self-service experience across any communication channel is expected. Our collaboration platforms streamline patient engagement, including automated appointment management and care coordination.
Improving patient experience and access to care
Learn how to customize collaboration capabilities and enable multi-channel patient engagement that is secure, integrated, and reliable.
Business overview
-
Industry drivers
- Patients demand flexibility and options when accessing care
- Chronic care cases continue to rise across the globe, requiring more frequent medical care
- Patients have greater expectations of how chatbots, patient portals, and virtual triage encounters are used for care delivery
- Consumers prefer an easy mobile experience
- Inclusive healthcare efforts to reduce the digital divide rely on an omnichannel patient experience (i.e., voice, video, text)
-
Business needs
- Improve care coordination and patient experience across the continuum
- Enable a proactive approach to chronic care patient engagement
- On-demand surge capabilities for remote contact center agents to enable emergency virtual triage response
- Clinical systems need integration with contact center platforms for higher first-call resolution metrics
- Voice, video, email, and chat (omnichannel) in a seamless agent experience
-
Capabilities
- Proactive outbound engagement through appointment reminders and waitlist notification
- Patient care journeys can incorporate AI-enabled virtual triage agents or bots
- Secure, flexible, and clinical systems-integrated agent experience across any channel
- Automated process for patient identification and verification
- Data-driven decisions across digital touchpoints to optimize workflow and integration
- Reliable, connected digital experiences with application, Internet, and end user monitoring
-
Business outcomes
- Automate the patient journey by delivering tailored digital interactions at every stage
- Patient self-service is accelerated through workflow automations powered by AI and delivered across any digital channel of choice
- Increase probability of patient engagement by communicating in their channel of choice
- More patient data is available to the agent during a call
- Help ensure vital systems and applications are safe, always available, seamless, and secure
- Improve the patient experience while improving call handling
- Improve agent experience, reduce agent workload and turnover
-
Stakeholders
- VP of patient experience
- Chief medical information officer
- Chief nursing officer
- VP of ambulatory care
- VP of population health
- VP of specialty care management
- Director of chronic care
- Chief information officer
Products and services
Free trials and special offers
Use case architecture
Cisco products
| Category | Products |
|---|---|
|
Routing |
Cisco Catalyst 8000 Series Edge Platform Meraki MX Security and SD-WAN Portfolio |
|
Switching (UPOE+) |
Cisco Catalyst 9000 Series Switches Meraki MS Switches Portfolio |
|
Data center switching |
Cisco Application Centric Infrastructure (ACI) Cisco Nexus 9000 Series Switches Cisco NX OS |
|
Automation and management |
Cisco Nexus Dashboard |
|
Transport core Transport access |
Cisco Catalyst 9000 Series Switches Meraki MS425 Series Switches Meraki MS390 Series Switches |
|
Wireless |
Cisco Catalyst 9100 Series Access Points Meraki MR Access Points Portfolio |
|
Mobility controller |
Cisco Catalyst 9800 Series Wireless Controller Meraki Cloud-managed Wi-Fi |
|
SD-WAN |
Cisco Catalyst SD-WAN Meraki SD-WAN |
|
Cloud and systems management |
Cisco Catalyst Center Meraki Dashboard |
|
Digital experience assurance |
Cisco ThousandEyes |
|
IT operations and observability |
Splunk IT Service Intelligence Splunk Observability Cloud |
|
Log analytics |
Splunk Cloud Splunk Enterprise |
|
Unified location cloud |
Cisco Spaces |
|
Network security |
Cisco Identity Services Engine (ISE) Cisco Secure Firewall Cisco Secure Network Analytics Meraki MX Security and SD-WAN Portfolio |
|
SaaS anomaly detection |
Cisco Cloudlock |
|
User and endpoint protection |
Cisco Duo Cisco Secure Endpoint |
|
Cloud edge |
Cisco Umbrella |
|
Security operations |
Splunk Security Portfolio |
|
Collaboration software |
Webex |
|
Virtual care |
Webex Instant Connect |
|
Personal endpoints |
Cisco Desk Series |
|
Room collaboration |
Cisco Board Series Cisco Room Kit Series |
|
CPaaS |
Webex Connect |
|
Customer experience |
Webex Experience Management |
|
Call control |
Cisco Unified Communications Manager Webex Calling |
|
Contact center |
Webex Contact Center |
|
Integration services |
Cisco DevNet |
Special offers above
Cisco Services
| Category | Services |
|---|---|
|
Core Services |
Cisco Lifecycle Services |
|
Success Tracks |
|
|
Support Services |
Expert Care |
|
Smart Net Total Care |
|
|
Support Services for Collaboration |
|
|
Advanced Services |
Advanced Services Transactional |
|
Digital Transformation Workshop for Healthcare |
|
|
Full-Stack Observability: Application Dependency Monitoring |
|
|
Full-Stack Observability: Customer Digital Experience Monitoring |
|
|
Full-Stack Observability: Hybrid Application Monitoring |
|
|
INFRAM Maturity Readiness Assessment and Planning |
|
|
Quick Start Services for Cisco Spaces, Webex, and Virtual Telehealth |
|
|
Strategic Services for Digital Technology in Healthcare |
|
|
Training |
Learning and Certifications |
Where you purchase matters
Equipment purchased through Cisco partners--whether it's new or Cisco Certified Refurbished--entitles you to Cisco service support, upgrades, replacement guarantees, a valid software license, and a full warranty.
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Telehealth and virtual care
Virtual visits provide care at a distance through secure voice and video technology, improving patient access to care, increasing clinician productivity for both inpatient and outpatient settings, and supporting environmental sustainability.
Telehealth and Virtual Visits
See the variety of methods in which healthcare collaboration technology helps bring patients closer to their providers, enhances experiences, and enables better outcomes.
Business overview
-
Industry drivers
- Video visits are now a basic consumer expectation: telehealth is a requirement for every hospital service line
- Behavioral health, wellness, and support groups need access to virtual options
- The physician and clinician shortage is increasing, particularly rural access to specialist care
- Need to develop solutions that can support sustainability goals
- As providers scale telehealth services, the expectations for service availability and data security increase
-
Business needs
- Secure, dependable, high-quality video and audio for both clinician-to-clinician and provider-to-patient interactions
- Workflow integration with clinical systems ensures care continuity
- Ability for patients to easily connect with their provider from anywhere on any device
- Need to make telehealth interactions and virtual care as effective as face-to-face interactions
- Need a comprehensive view of remote workforce activities to optimize system performance and workflow efficiency
- Support more sustainable business practices through reduced travel
-
Capabilities
- Physicians can launch virtual visits directly from clinical systems
- Patients can launch virtual visits from any browser or mobile device
- One-to-one or multi-party virtual visits can include all extended care team stakeholders and family members
- Real-time AI audio analysis removes background noise for both patients and clinicians
- Hands-free, remote assistance to securely connect clinicians with other healthcare professionals
- Reliable, connected digital experiences with application, Internet, and end user monitoring
-
Business outcomes
- Reduce geographic barriers and improve access to high-demand clinicians
- Optimize staffing models and virtual workflows to improve the patient and provider experience
- Audio quality is improved through AI, reducing background noises and distractions
- Scale remote health services with usage data
- Measure and report on operational efficiency and business KPIs
- Reduced patient and provider travel can result in lower carbon footprint for travel-related emissions
-
Stakeholders
- Chief experience officer
- Chief information officer
- Chief technology officer
- Chief information security officer
- Chief operating officer
- Chief medical information officer
- Chief medical officer
- Chief nursing officer
- Chief nursing information officer
- Chief sustainability officer
Products and services
Free trials and special offers
Use case architecture
Cisco products
| Category | Products |
|---|---|
|
On-premises software and cloud service |
Cisco Meeting Server (CMS) Webex Webex Calling Webex Edge (optional) Webex Expert on Demand Webex Integrations |
|
Room endpoints |
Cisco Board Series Cisco Room Kit Series |
|
Personal endpoints |
Cisco Desk Series Webex Expert on Demand |
|
EHR (non-Epic) integration |
Webex Instant Connect |
|
Epic integration |
Webex Instant Connect for Epic |
|
Digital experience assurance |
Cisco ThousandEyes |
|
IT operations and observability |
Splunk IT Service Intelligence Splunk Observability Cloud |
|
Log analytics |
Splunk Cloud Splunk Enterprise |
|
Enterprise security software |
Cisco Duo |
|
Security operations |
Splunk Security Portfolio |
Special offers above
Cisco Services
| Category | Services |
|---|---|
|
Core Services |
Cisco Lifecycle Services |
|
Success Tracks |
|
|
Support Services |
Expert Care |
|
Smart Net Total Care |
|
|
Support Services for Collaboration |
|
|
Advanced Services |
Advanced Services Transactional |
|
Digital Transformation Workshop for Healthcare |
|
|
Full-Stack Observability: Customer Digital Experience Monitoring |
|
|
Full-Stack Observability: Hybrid Application Monitoring |
|
|
INFRAM Maturity Readiness Assessment and Planning |
|
|
Insights for Internet and Cloud Visibility Solution Attached Services |
|
|
Quick Start Services for Cisco Spaces, Webex, and Virtual Telehealth |
|
|
Strategic Services for Digital Technology in Healthcare |
|
|
Training |
Learning and Certifications |
Where you purchase matters
Equipment purchased through Cisco partners--whether it's new or Cisco Certified Refurbished--entitles you to Cisco service support, upgrades, replacement guarantees, a valid software license, and a full warranty.
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Remote patient room monitoring
Enhance patient safety and clinical observation capabilities with remote patient video monitoring and real-time interaction, which can improve patient outcomes, drive clinical operational efficiency, scale critical clinical resources, and lower cost.
Business overview
-
Industry drivers
- Growing workflow challenges, including nursing and physician shortage
- New care delivery models aided by AI and digital technologies to enhance patient care
- Increased focus on improving the patient’s well-being
- Increased focus on clinician experience and reducing burnout
- Achieve Quintuple Aim
-
Business needs
- Early detection of patient safety risks and timely intervention to improve clinical outcomes
- Maintain security and privacy compliance
- Scale critical clinical resources
- Drive clinical operational efficiencies
- Reduce costs
- Reduce complications and readmission rates
-
Capabilities
- Video analysis at the edge powered by AI computer vision workloads
- Alerts when needed
- Camera video encryption while in transit and at rest
- Two-way communication enabled between patient and provider when camera technology is used with Cisco IP video phones
- Supports both wired and wireless camera connections
- Cloud-based management and on-camera storage minimizes infrastructure and eases deployment
- Proactively detect performance issues by aggregating and monitoring IoMT, biometric, and video technology data
- Detect security and privacy vulnerabilities on network-connected devices
-
Business outcomes
- Increase scalability of critical clinical resources with the ability to go from a one-to-one ratio to a one-to-many observation of patients
- Helps staff prioritize patient intervention with continuous monitoring of at-risk patients
- Helps reduce the costs associated with emergent services and hospitalizations
- Measure and report on operational efficiency and business KPIs
-
Stakeholders
- Chief operating officer
- Chief medical officer
- Chief medical information officer
- Chief nursing officer
- Chief nursing information officer
- Chief information officer
- Chief technology officer
- Chief information security officer
- Privacy/compliance/risk officer
Products and services
Free trials and special offers
Use case architecture
Cisco products
| Category | Products |
|---|---|
|
Routing |
Cisco Catalyst 8000 Series Edge Platform Meraki MX Security and SD-WAN Portfolio |
|
Switching (UPOE+) |
Cisco Catalyst 9000 Series Switches Meraki MS Switches Portfolio |
|
Wireless |
Cisco Catalyst 9100 Series Access Points Meraki MR Access Points Portfolio |
|
Mobility controller |
Cisco Catalyst 9800 Series Wireless Controller Meraki Cloud-managed Wi-Fi |
|
SD-WAN |
Cisco Catalyst SD-WAN Meraki SD-WAN |
|
Cloud and systems management |
Cisco Catalyst Center Meraki Dashboard |
|
Digital experience assurance |
Cisco ThousandEyes |
|
IT operations and observability |
Splunk IT Service Intelligence Splunk Observability Cloud |
|
Log analytics |
Splunk Cloud Splunk Enterprise |
|
Network security |
Cisco Identity Services Engine (ISE) Cisco Secure Firewall Cisco Secure Network Analytics Meraki MX Security and SD-WAN Portfolio |
|
SaaS anomaly detection |
Cisco Cloudlock |
|
User and endpoint protection |
Cisco Duo Cisco Secure Endpoint |
|
Cloud edge |
Cisco Umbrella |
|
Unified location cloud |
Cisco Spaces |
|
IP phones |
Cisco 8800 Series IP Phones Cisco Wireless Phone 800 Series |
|
Integration services |
Cisco DevNet |
Special offers above
Cisco Services
| Category | Services |
|---|---|
|
Core Services |
Cisco Lifecycle Services |
|
Success Tracks |
|
|
Support Services |
Expert Care |
|
Smart Net Total Care |
|
|
Software Support Services (Enhanced, Premium) |
|
|
Solution Support (hardware, software) |
|
|
Advanced Services |
Advanced Services Transactional |
|
Digital Transformation Workshop for Healthcare |
|
|
Full-Stack Observability: Customer Digital Experience Monitoring |
|
|
Quick Start Services for Cisco Spaces, Webex, and Virtual Telehealth |
|
|
Strategic Services for Digital Technology in Healthcare |
|
|
Training |
Learning and Certifications |
Where you purchase matters
Equipment purchased through Cisco partners--whether it's new or Cisco Certified Refurbished--entitles you to Cisco service support, upgrades, replacement guarantees, a valid software license, and a full warranty.
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Mobile digital experiences and wayfinding
Wi-Fi connectivity powers a secure and personalized patient experience and enables patients to use their own devices for wayfinding and portal experience.
Business overview
-
Industry drivers
- Consumerism in healthcare continues to grow
- Health systems need to retain patients by creating personalized digital experiences
- Demand for real-time feedback is increasing at each point in the patient journey (text, kiosk, survey)
- Increased focus on consumer-centric and digital experiences within the patient’s journey
-
Business needs
- Healthcare facilities are often large and complex, and patients and employees need help finding their way
- Data insights to improve patient engagement and experience
- Personalize messages from retail pharmacy and other ancillary services
- Business visibility; process automation and optimization
-
Capabilities
- Patient navigation and blue-dot turn capabilities via Wi-Fi and Bluetooth Low Energy
- Guest wireless, reporting, and analytics on user traffic, dwell times, and behaviors
- Appointment reminders (SMS) and mobile patient check-in with automated notifications of delays in wait time
- Proximity-based actions, alerts, marketing, and other location-based services
- Easily push intake forms, surveys, questionnaires, e-consent forms, and educational content via email, text, or through the patient portal
- Digital experience assurance
-
Business outcomes
- Reduce patient and visitor anxiety and time navigating to unknown locations
- Increase on-time appointments and reduce “no shows,” improving revenue capacity
- Digitize front-end patient engagement to reduce staff resources used on administrative tasks
- Improve healthcare provider revenue through personalized marketing and messaging
- Measure and report on the performance of digital interactions and mobile patient experiences
- Measure and report on operational efficiency and business KPIs
-
Stakeholders
- Chief experience officer
- Chief digital strategy officer
- Chief information officer
- Chief technology officer
Products and services
Free trials and special offers
Use case architecture
Cisco products
| Category | Products |
|---|---|
|
Routing |
Cisco Catalyst 8000 Series Edge Platform Meraki MX Security and SD-WAN Portfolio |
|
Switching (UPOE+) |
Cisco Catalyst 9000 Series Switches Meraki MS Switches Portfolio |
|
Wireless |
Cisco Catalyst 9100 Series Access Points Meraki MR Access Points Portfolio |
|
Mobility controller |
Cisco Catalyst 9800 Series Wireless Controller Meraki Cloud-managed Wi-Fi |
|
SD-WAN |
Cisco Catalyst SD-WAN Meraki SD-WAN |
|
Cloud and systems management |
Cisco Catalyst Center Meraki Dashboard |
|
Digital experience assurance |
Cisco ThousandEyes |
|
IT operations and observability |
Splunk IT Service Intelligence Splunk Observability Cloud |
|
Log analytics |
Splunk Cloud Splunk Enterprise |
|
Network security |
Cisco Identity Services Engine (ISE) Cisco Secure Firewall Cisco Secure Network Analytics Meraki MX Security and SD-WAN Portfolio |
|
SaaS anomaly detection |
Cisco Cloudlock |
|
User and endpoint protection |
Cisco Duo Cisco Secure Endpoint |
|
Cloud edge |
Cisco Umbrella |
|
Security operations |
Splunk Security Portfolio |
|
Unified location cloud |
Cisco Spaces |
|
Integration services |
Cisco DevNet |
Special offers above
Cisco Services
| Category | Services |
|---|---|
|
Core Services |
Cisco Lifecycle Services |
|
Success Tracks |
|
|
Support Services |
Expert Care |
|
Smart Net Total Care |
|
|
Software Support Services (Enhanced, Premium) |
|
|
Solution Support (hardware, software) |
|
|
Advanced Services |
Advanced Services Transactional |
|
Digital Transformation Workshop for Healthcare |
|
|
Full-Stack Observability: Application Dependency Monitoring |
|
|
Full-Stack Observability: Customer Digital Experience Monitoring |
|
|
INFRAM Maturity Readiness Assessment and Planning |
|
|
Insights for Internet and Cloud Visibility Solution Attached Services |
|
|
Strategic Services for Digital Technology in Healthcare |
|
|
Training |
Learning and Certifications |
Where you purchase matters
Equipment purchased through Cisco partners--whether it's new or Cisco Certified Refurbished--entitles you to Cisco service support, upgrades, replacement guarantees, a valid software license, and a full warranty.
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Hybrid cloud and AI infrastructure
Transforming workloads for clinical applications, patient data, and business systems with a secure and reliable hybrid cloud and on-premises digital platform.
Business overview
-
Industry drivers
- Global adoption of digital experiences is driving the need for data connectivity at every point of care
- Healthcare systems are developing and hosting a greater number of applications across hybrid environments
- Mergers and acquisitions are driving data center growth to consolidate and expand clinical system modules
- AI deployments and graphic-intensive virtual workloads require new infrastructure
- Increased network support needed for the transition to Vendor Neutral Archive (VNA) to deliver imaging services
- Increased operational efficiency for healthcare services, applications, and infrastructure at scale
-
Business needs
- Build modern data platforms to collect, access, and securely share data that can scale to handle large data volumes at low latency
- Secure and reliable access to public and private cloud, on-premises patient data, and medical systems anywhere, anytime, and from any device
- Control access to sensitive patient data
-
Capabilities
- Ability to deploy new applications quickly and support AI and machine learning for healthcare research
- Scalable and agile application and data architecture
- Help healthcare organizations support their HIPAA-compliant application cloud strategy
- Run complex, high-performance virtualized clinical system applications
- End-to-end visibility and performance of clinical applications, endpoints, and workloads
-
Business outcomes
- Reduce energy cost to run data center operations
- Manage multi-platform complexities by collecting and aggregating operational data across cloud, multi-cloud, hybrid, and on-premises systems
- Enable clinical research teams to securely train and deploy large language models for clinical research and drug development
- Lower cost of medical imaging support with a scalable VNA
- Enable full-context troubleshooting to solve connectivity and application access problems faster
-
Stakeholders
- Chief operating officer
- Chief information officer
- Chief technology officer
- Chief security officer
Products and services
Free trials and special offers
Use case architecture
Cisco products
| Category | Products |
|---|---|
|
Security edge |
Cisco Catalyst 8000 Series Edge Platform Cisco Catalyst SD-WAN Cisco Secure Firewall Meraki MX Security and SD-WAN Portfolio |
|
Transport spine Transport spine/leaf Transport leaf |
Cisco Nexus 9500 Series Modular Switches Cisco Nexus 9300 Series Switches (40/100/400GE) Cisco Nexus 9300 Series Switches (1/10/25GE Fiber) Cisco Nexus 9x00 Series Switches (1/10GBaseT) Cisco Optics |
|
Data center compute |
Cisco Unified Computing System (UCS) B-Series Cisco Unified Computing System (UCS) C-Series Cisco Unified Computing System (UCS) X-Series |
|
Data center storage |
Cisco Compute Hyperconverged with Nutanix Cisco Unified Computing System (UCS) S-Series |
|
Data center fabric |
Cisco MDS 9700 Series Multilayer Directors Cisco MDS 9000 Series Multilayer Switches Cisco Unified Computing System (UCS) Fabric Interconnects |
|
Data center switching |
Cisco Application Centric Infrastructure (ACI) Cisco Nexus 9000 Series Switches Cisco NX OS |
|
Automation and management |
Cisco Nexus Dashboard |
|
Orchestration and automation |
Cisco Application Policy Infrastructure Controller (APIC) Cisco Intersight Infrastructure Service |
|
Digital experience assurance |
Cisco ThousandEyes |
|
IT operations and observability |
Splunk Observability Cloud |
|
Log analytics |
Splunk Cloud |
Cisco Services
| Category | Services |
|---|---|
|
Core Services |
Cisco Lifecycle Services |
|
Success Tracks |
|
|
Support Services |
Expert Care |
|
Smart Net Total Care |
|
|
Software Support Services (Enhanced, Premium) |
|
|
Solution Support (hardware, software) |
|
|
Advanced Services |
Advanced Services Transactional |
|
Cloud Advisory Services for Multicloud |
|
|
Cybersecurity Management Program Assessment |
|
|
Data Center Assessment for Cloud Consumption |
|
|
Digital Transformation Workshop for Healthcare |
|
|
INFRAM Maturity Readiness Assessment and Planning |
|
|
Insights for Internet and Cloud Visibility Solution Attached Services |
|
|
Multicloud Foundational Services |
|
|
Quick Start Services for Cisco Spaces, Webex, and Virtual Telehealth |
|
|
Training |
Learning and Certifications |
Where you purchase matters
Equipment purchased through Cisco partners--whether it's new or Cisco Certified Refurbished--entitles you to Cisco service support, upgrades, replacement guarantees, a valid software license, and a full warranty.
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Clinical communications and collaboration
Strengthen the ability of your clinicians and support teams to communicate and collaborate from any location, from any device, at the point of care.
Business overview
-
Industry drivers
- Regulatory compliance around enterprise communications of patient data
- Widening supply-demand gap of skilled professionals--specifically physicians and nurses--is driving the need for new, digital approaches
- Increase in data and documentation increases administrative burden
- Digital technologies increasingly being used to connect clinical care teams and providers with patients
- Increased demand for patient data access on mobile devices requires greater care coordination
- Achieve Quintuple Aim
-
Business needs
- Increase mobile operational efficiency of the care team and supporting staff
- Consolidate secure messaging and voice platforms
- Shared use of a single mobile device for task automation
- Patient-specific context to enhance care team collaboration
- Secure PHI messaging of urgent, real-time patient data
- Secure management of devices and critical data
- Support more sustainable business practices
-
Capabilities
- Sharing of patient data for collaboration across the authorized clinical care team
- Secure smartphone access to clinical data, voice, messaging, alerts, and additional workflows
- Enable clinical teams to administer barcoded patient medication at the bedside
- Monitor deviations from care protocols
- Cross-domain insights and proactive operations across the entire network and clinical applications, helping to ensure seamless digital experiences
-
Business outcomes
- Improve clinical workflows and staff productivity
- Better patient experience
- Strengthen quality of care; help reduce medical errors, time for shift transitions, and time to discharge
- Improve patient safety through care team communication
- Improve patient throughput (reduced LOS)
- Reduction in travel between care locations can result in a lower carbon footprint for travel-related emissions
- Monitor privacy and security controls at the messaging level, helping organizations meet their HIPAA compliance requirements
- Measure and report on operational efficiency and business KPIs
-
Stakeholders
- Chief operating officer
- Chief medical officer
- Chief medical information officer
- Chief nursing officer
- Chief nursing information officer
- Chief information officer
- Chief technology officer
- Chief information security officer
- Chief sustainability officer
Products and services
Free trials and special offers
Use case architecture
Cisco products
| Category | Products |
|---|---|
|
Routing |
Cisco Catalyst 8000 Series Edge Platform Meraki MX Security and SD-WAN Portfolio |
|
Switching (UPOE+) |
Cisco Catalyst 9000 Series Switches Meraki MS Switches Portfolio |
|
Data center switching |
Cisco Application Centric Infrastructure (ACI) Cisco Nexus 9000 Series Switches Cisco NX OS |
|
Automation and management |
Cisco Nexus Dashboard |
|
Wireless |
Cisco Catalyst 9100 Series Access Points Meraki MR Access Points Portfolio |
|
Mobility controller |
Cisco Catalyst 9800 Series Wireless Controller Meraki Cloud-managed Wi-Fi |
|
SD-WAN |
Cisco Catalyst SD-WAN Meraki SD-WAN |
|
Cloud and systems management |
Cisco Catalyst Center Meraki Dashboard |
|
Digital experience assurance |
Cisco ThousandEyes |
|
IT operations and observability |
Splunk Observability Cloud |
|
Log analytics |
Splunk Cloud Splunk Enterprise |
|
Network security |
Cisco Identity Services Engine (ISE) Cisco Secure Firewall Cisco Secure Network Analytics Meraki MX Security and SD-WAN Portfolio |
|
SaaS anomaly detection |
Cisco Cloudlock |
|
User and endpoint protection |
Cisco Duo Cisco Secure Endpoint |
|
Cloud edge |
Cisco Umbrella |
|
Security operations |
Splunk Security Portfolio |
|
Unified location cloud |
Cisco Spaces |
|
Collaboration software |
Webex |
|
Personal endpoints |
Cisco Desk Series |
|
Room collaboration |
Cisco Board Series Cisco Room Kit Series |
|
Wireless phones |
Cisco Wireless Phone 800 Series |
|
Call control |
Cisco Unified Communications Manager Webex Calling |
|
Integration services |
Cisco DevNet |
Special offers above
Cisco Services
| Category | Services |
|---|---|
|
Core Services |
Cisco Lifecycle Services |
|
Success Tracks |
|
|
Support Services |
Expert Care |
|
Smart Net Total Care |
|
|
Support Services for Collaboration |
|
|
Advanced Services |
Advanced Services Transactional |
|
Digital Transformation Workshop for Healthcare |
|
|
Full-Stack Observability: Application Dependency Monitoring |
|
|
Full-Stack Observability: Customer Digital Experience Monitoring |
|
|
Full-Stack Observability: Hybrid Application Monitoring |
|
|
INFRAM Maturity Readiness Assessment and Planning |
|
|
Insights for Internet and Cloud Visibility Solution Attached Services |
|
|
Strategic Services for Digital Technology in Healthcare |
|
|
Training |
Learning and Certifications |
Where you purchase matters
Equipment purchased through Cisco partners--whether it's new or Cisco Certified Refurbished--entitles you to Cisco service support, upgrades, replacement guarantees, a valid software license, and a full warranty.
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Medical device integration
Virtually view contextual patient data from bedside medical monitoring devices across inpatient and remote care settings by using Cisco’s secure network to aggregate and send data to dashboard and medical record systems.
Business overview
-
Industry drivers
- Virtual rounding and the use of AI are changing the way care is delivered
- The quantity of patient data available is too large to efficiently use for clinical care or process improvement in clinical systems
- Monitoring patients remotely hasn't been cost effective or technically feasible to date
-
Business needs
- Improve contextual information needed for patient care
- Improve access to physiologic waveform data from bedside biomedical devices
- Meet demands for longitudinal patient health records
- Optimize the hospital network and reduce hardware at the bedside
- Securely scale ICU beds and medical device integration across the hospital system
-
Capabilities
- Connect current and legacy medical devices from disparate vendors
- Analyze and correlate large volumes of patient data
- Monitor timely and secure communication with authorized endpoints, systems, and applications
- Securely enable the following:
- Real-time delivery of patient retrospective physiologic and clinical systems data to care teams remotely on any web-enabled device
- Remote patient monitoring and analytics with advanced clinical system integration
- Automation and enhancement of documentation for vitals and intake and output
- Analysis of vital data and automated anomaly detection
-
Business outcomes
- Enhance clinical surveillance and virtual rounding
- Securely manage patient data and isolate medical devices
- Reduce manual charting workload
- Accelerate patient-centered AI at scale
- Reduce the cost of bedside medical device integration
- Telemetry data is reviewable across the patient stay for risk stratification
- Identify opportunities to further optimize clinical and operational workflows
- Measure and report on operational efficiency and business KPIs
-
Stakeholders
- Chief medical officer
- Chief medical information officer
- Chief nursing officer
- Chief nursing information officer
- ICU department chairs
- ICU nurse managers
- Director of biomedical engineering
- Director of clinical engineering
- Chief technology officer
Products and services
Free trials and special offers
Use case architecture
Cisco products
| Category | Products |
|---|---|
|
Transport connectivity |
Cisco Catalyst 8000 Series Edge Platform Cisco Catalyst SD-WAN Meraki MX Security and SD-WAN Portfolio |
|
Transport core Transport access |
Cisco Catalyst 9000 Series Switches Meraki MS425 Series Switches Meraki MS390 Series Switches |
|
Transport in-room |
Cisco Catalyst 3560CX-8PT Switch Meraki MS120 Series Switches |
|
Wireless |
Cisco Catalyst 9100 Series Access Points Meraki MR Access Points Portfolio |
|
Mobility controller |
Cisco Catalyst 9800 Series Wireless Controller Meraki Cloud-managed Wi-Fi |
|
Cloud and systems management |
Cisco Catalyst Center Meraki Dashboard |
|
Digital experience assurance |
Cisco ThousandEyes |
|
IT operations and observability |
Splunk IT Service Intelligence |
|
Log analytics |
Splunk Cloud Splunk Enterprise |
|
Network security |
Cisco Duo Cisco Identity Services Engine (ISE) Cisco Secure Endpoint Cisco Umbrella |
|
Security operations |
Splunk Security Portfolio |
Cisco Services
| Category | Services |
|---|---|
|
Core Services |
Cisco Lifecycle Services |
|
Success Tracks |
|
|
Support Services |
Expert Care |
|
Smart Net Total Care |
|
|
Software Support Services (Enhanced, Premium) |
|
|
Solution Support (hardware, software) |
|
|
Advanced Services |
Advanced Services Transactional |
|
Digital Transformation Workshop for Healthcare |
|
|
Security Segmentation Strategy for Medical Devices |
|
|
Security Services for ISE, Segmentation, and NAC (Network Access Control) |
|
|
Strategic Services for Digital Technology in Healthcare |
|
|
Training |
Learning and Certifications |
Where you purchase matters
Equipment purchased through Cisco partners--whether it's new or Cisco Certified Refurbished--entitles you to Cisco service support, upgrades, replacement guarantees, a valid software license, and a full warranty.
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Real-time location services for clinical environments
Leverage location data to enable clinical operational efficiency, respond to staff duress, improve patient throughput capabilities, monitor asset utilization, and support sustainability.
Business overview
-
Industry drivers
- Healthcare workflows are increasingly complex and reliant on technology
- Technology advancements in care delivery mean more medical devices to locate, maintain, and deploy
- Reimbursements are decreasing as the cost of delivering care is rising, putting pressure on margins
- Develop solutions that can support sustainability goals
-
Business needs
- Improve care delivery time by quickly locating medical equipment
- Collect data to analyze and optimize patient flow
- Track usage, maintenance, and location of assets
- Help patients find staff and navigate the hospital
- Quickly find and communicate with healthcare staff during times of duress
- Support more sustainable business practices
-
Capabilities
- Visibility to the status and location of all assets
- Enable location in alerts for staff duress and safety alerts
- Quickly respond to patient safety concerns by escalating to the care team member in closest proximity
- Ability to visualize patient throughput and communicate to staff and family about procedure status
- Track compliance to hospital hand hygiene protocols to reduce hospital acquired infections and improve patient safety
- Data analytics on actual staff productivity by shift and by day
- Data analytics on RTLS technology to optimize resource allocation and asset utilization
-
Business outcomes
- Reduce loss, over-leasing, or spending on medical equipment, resulting in more cost-efficient and sustainable outcomes
- Measure and report on operational efficiency and business KPIs
- Improve clinician experience by monitoring and reporting on effectiveness, efficiency, and quality improvement measures
- Identify operational inefficiencies and bottlenecks that cause delays in patient care
- Less waste can result in lower carbon footprint for waste-related emissions
-
Stakeholders
- Chief operating officer
- Chief medical information officer
- Chief nursing officer
- Chief nursing information officer
- Compliance officer
Products and services
Free trials and special offers
Use case architecture
Cisco products
| Category | Products |
|---|---|
|
Routing |
Cisco Catalyst 8000 Series Edge Platform Meraki MX Security and SD-WAN Portfolio |
|
Switching (UPOE+) |
Cisco Catalyst 9300 Series Switches Meraki MS Switches Portfolio |
|
Data center switching |
Cisco Application Centric Infrastructure (ACI) Cisco Nexus 9000 Series Switches Cisco NX OS |
|
Automation and management |
Cisco Nexus Dashboard |
|
Wireless |
Cisco Catalyst 9100 Series Access Points Meraki MR Access Points Portfolio |
|
Mobility controller |
Cisco Catalyst 9800 Series Wireless Controller Meraki Cloud-managed Wi-Fi |
|
SD-WAN |
Cisco Catalyst SD-WAN Meraki SD-WAN |
|
Cloud and systems management |
Cisco Catalyst Center Meraki Dashboard |
|
Digital experience assurance |
Cisco ThousandEyes |
|
IT operations and observability |
Splunk IT Service Intelligence Splunk Observability Cloud |
|
Log analytics |
Splunk Cloud Splunk Enterprise |
|
Network security |
Cisco Identity Services Engine (ISE) Cisco Secure Firewall Cisco Secure Network Analytics Meraki MX Security and SD-WAN Portfolio |
|
User and endpoint protection |
Cisco Duo Cisco Secure Endpoint |
|
Cloud edge |
Cisco Umbrella |
|
Unified location cloud |
Cisco Spaces |
|
Integration services |
Cisco DevNet |
Special offers above
Cisco Services
| Category | Services |
|---|---|
|
Core Services |
Cisco Lifecycle Services |
|
Success Tracks |
|
|
Support Services |
Expert Care |
|
Smart Net Total Care |
|
|
Software Support Services (Enhanced, Premium) |
|
|
Solution Support (hardware, software) |
|
|
Advanced Services |
Advanced Services Transactional |
|
Digital Transformation Workshop for Healthcare |
|
|
INFRAM Maturity Readiness Assessment and Planning |
|
|
Strategic Services for Digital Technology in Healthcare |
|
|
Training |
Learning and Certifications |
Where you purchase matters
Equipment purchased through Cisco partners--whether it's new or Cisco Certified Refurbished--entitles you to Cisco service support, upgrades, replacement guarantees, a valid software license, and a full warranty.
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Medical device and IoT security
Design and build secure, segmented networks with visibility to better protect administrative and research networks, medical devices, guest wireless devices, and more from cybersecurity threats.
Business overview
-
Industry drivers
- Digitization of care is creating a more complex and rapidly-evolving threat landscape
- Sophisticated cyber attacks increase risk for device takeover and network access
- Biomedical networks need to be segmented and secured
- Medical devices and other Internet-connected products in hospitals have known critical vulnerabilities
- Devices connected to the cloud expand the attack surface
- Zero trust as a security model approach
-
Business needs
- Visibility into medical device and IOT threat landscape
- Protect and detect IoT device breaches across a broad spectrum of medical and IoT infrastructure endpoints
- Reduce the risk of ePHI data exposure
- Reduce the risk of system downtime due to security breaches
- Reduce the risk of patient harm as a result of device manipulation
- Control network access to medical devices that interact with critical clinical and business systems
- Monitor the effectiveness and compliance of security controls and policies against regulations and standards
-
Capabilities
- Control access to patient data at the device, location, and user level to minimize risk
- Identify all endpoints on the network, categorize each to a security posture, and create profiles and policies by device type and device manufacturer
- AI continuously monitors network connections to automatically identify, secure, and segment medical devices
- Identify malicious attempts to gain unauthorized access to sensitive data or manipulate device functionality
- Insights into network traffic patterns to detect anomalies that may indicate security threats or performance issues
-
Business outcomes
- Improve patient safety
- Automatically analyze and classify unknown devices based on their behavior
- Continuous asset discovery and monitoring to accelerate investigations and reduce risk exposure
- Identify vulnerable devices that are end-of-life and project future capital expenditures
- Optimize lifecycle management maintenance and security patch workflows without disrupting in-use devices
- Lower risk of medical record and patient data theft, as well as fines for breaches
- Visibility into the entire medical device threat landscape with knowledge and awareness of all network device connections
-
Stakeholders
- Chief executive officer
- Chief operating officer
- Chief security information officer
- Chief information officer
- Chief technology officer
- VP of biomedical engineering
- VP of clinical engineering
Products and services
Free trials and special offers
Use case architecture
Cisco products
| Category | Products |
|---|---|
|
Routing |
Cisco Catalyst 8000 Series Edge Platform Meraki MX Security and SD-WAN Portfolio |
|
Switching (UPOE+) |
Cisco Catalyst 9000 Series Switches Meraki MS Switches Portfolio |
|
Wireless |
Cisco Catalyst 9100 Series Access Points Meraki MR Access Points Portfolio |
|
Mobility controller |
Cisco Catalyst 9800 Series Wireless Controller Meraki Cloud-managed Wi-Fi |
|
SD-WAN |
Cisco Catalyst SD-WAN Meraki SD-WAN |
|
Cloud and systems management |
Cisco Catalyst Center Meraki Dashboard |
|
Digital experience assurance |
Cisco ThousandEyes |
|
Log analytics |
Splunk Cloud Splunk Enterprise |
|
Network security |
Cisco Identity Services Engine (ISE) Cisco Secure Firewall Cisco Secure Network Analytics Meraki MX Security and SD-WAN Portfolio |
|
SaaS anomaly detection |
Cisco Cloudlock |
|
User and endpoint protection |
Cisco Duo Cisco Secure Endpoint |
|
Cloud edge |
Cisco Umbrella |
|
Security operations |
Splunk Security Portfolio |
|
Unified location cloud |
Cisco Spaces |
|
Integration services |
Cisco DevNet |
Special offers above
Cisco Services
| Category | Services |
|---|---|
|
Core Services |
Cisco Lifecycle Services |
|
Success Tracks |
|
|
Support Services |
Expert Care |
|
Smart Net Total Care |
|
|
Software Support Services (Enhanced, Premium) |
|
|
Solution Support (hardware, software) |
|
|
Advanced Services |
Advanced Services Transactional |
|
Healthcare Zero Trust Strategy and Analysis |
|
|
INFRAM Maturity Readiness Assessment and Planning |
|
|
Medical Device Profiler for Third-Party Integration |
|
|
Security Segmentation Strategy for Medical Devices |
|
|
Security Services for ISE, Segmentation, and NAC (Network Access Control) |
|
|
Training |
Learning and Certifications |
Where you purchase matters
Equipment purchased through Cisco partners--whether it's new or Cisco Certified Refurbished--entitles you to Cisco service support, upgrades, replacement guarantees, a valid software license, and a full warranty.
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Cybersecurity and observability
Block threats, contain intruders, and improve visibility to better protect your systems and patient data from cyber attacks with a unified threat detection, investigation, and response platform.
Business overview
-
Industry drivers
- Healthcare is a data-rich industry targeted by bad actors
- Digitization of healthcare is creating a more complex, distributed, and rapidly growing threat landscape
- Cyber attacks in healthcare are on the rise and getting more sophisticated
- Emerging AI-powered cyber attacks are challenging to detect and mitigate
- Cost of healthcare breaches and the length of time to resolve have increased
- Organizations responsible for aligning to cybersecurity frameworks and regulations (HITRUST, PHI, NIST, ISO/IEC, PCI, DSS, HIPAA, GDPR)
- Zero trust model is gaining momentum as an industry best practice
-
Business needs
- Maintain regulatory compliance
- Protect workforce, workloads, and workplace
- Improve visibility and detect anomalies
- Reduce average response time to security and data breaches
- Scale network segmentation to confirm threats for IoMT and IoT devices, as well as infrastructure endpoints
- Effectively and efficiently deploy, manage, and maintain corporate-owned and BYOD mobile devices
- Enforce clinical policies with analytics
-
Capabilities
- Automate manual, repetitive security processes across integrated security stack for more proactive security operations
- Gain visibility into behavior within the network and detect network traffic anomalies
- Apply threat-centric visibility and control to next generation firewalls (NGFW) for protection at the perimeter
- Define and enforce group and device-based access policy for workloads and applications, IoT and medical devices
- Real-time collection, search, monitoring, and analysis of machine data in a centralized solution for compliance use cases
- Automatically identify anomalous activity and enrich, contextualize, and prioritize alerts for further investigation
- Access to zero-day threat intelligence services organization
-
Business outcomes
- Secure and connect patients, employees, and guests, regardless of location or device
- Unified security and network operations dashboard
- Data-centric insights for faster incident management
- End-to-end visibility across full environment for accurate threat detection
- Comprehensive attack coverage with the ability to perform in-depth threat hunting and analysis
- Reduce cost to detect and respond to data breaches
- Ability to report compliance (HIPAA, FDA, GDPR, etc.)
-
Stakeholders
- Chief executive officer
- Chief financial officer
- Chief operating officer
- Chief security officer
- Chief security information officer
- Chief information officer
- Chief technology officer
- Chief privacy officer
- Chief compliance
- Governance, risk, and compliance officer
Products and services
Free trials and special offers
Use case architecture
Cisco products
| Category | Products |
|---|---|
|
Security dashboard |
Cisco Security Cloud |
|
Cloud data loss prevention |
Cisco Cloudlock |
|
SaaS anomaly detection |
|
|
Multi-factor authentication |
Cisco Duo |
|
File reputation |
Cisco Secure Email |
|
Anti-malware |
Cisco Secure Endpoint |
|
Next-generation firewall |
Cisco Secure Firewall |
|
File sandboxing |
Cisco Secure Malware Analytics |
|
Web reputation and filtering |
|
|
Application visibility and control |
Cisco Catalyst Center Cisco Secure Network Analytics |
|
File retrospection |
Cisco Secure Web Appliance |
|
Cloud-based machine learning |
Cisco Secure Workload |
|
Outbreak intelligence |
Cisco Talos threat intelligence |
|
Webpage |
Cisco Umbrella |
|
Security operations |
Splunk Security Portfolio |
|
Log analytics |
Splunk Cloud Splunk Enterprise |
Special offers above
Cisco Services
| Category | Services |
|---|---|
|
Core Services |
Cisco Lifecycle Services |
|
Success Tracks |
|
|
Support Services |
Expert Care |
|
Smart Net Total Care |
|
|
Software Support Services (Enhanced, Premium) |
|
|
Solution Support (hardware, software) |
|
|
Advanced Services |
Advanced Services Transactional |
|
Cybersecurity Management Program Assessment |
|
|
Full-Stack Observability: Application Security |
|
|
Healthcare Zero Trust Strategy and Analysis |
|
|
INFRAM Maturity Readiness Assessment and Planning |
|
|
Insights for Internet and Cloud Visibility Solution Attached Services |
|
|
Security Segmentation Strategy for Medical Devices |
|
|
Security Services for ISE, Segmentation, and NAC (Network Access Control) |
|
|
Training |
Learning and Certifications |
Where you purchase matters
Equipment purchased through Cisco partners--whether it's new or Cisco Certified Refurbished--entitles you to Cisco service support, upgrades, replacement guarantees, a valid software license, and a full warranty.
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Patient privacy and compliance
- Overview
- Business overview
- Products and services
- __________
Monitor the authorized and unauthorized access, use, and disclosure of ePHI. Demonstrate internal policy adherence by proactively monitoring user behavior and application event activity.
Business overview
-
Industry drivers
- Regulations mandate the implementation of robust data security measures to protect ePHI
- Healthcare is data-rich and a highly targeted industry for threat actors
- Increased collection, use, and sharing of patient data increases exposure risk
- Unauthorized access to ePHI can lead to identity theft and fraud
- The impact of data breaches can compromise patient care
- Non-compliance violations result in costly fines
-
Business needs
- Safeguard patient information and notify individuals of data breaches
- Monitor adherence and enforce acceptable use policies
- Simplify compliance reporting
- Mitigate the risk of ePHI data exposure
- End-to-end visibility to conduct data breach investigations
- Tie data breaches to security breaches to prevent reoccurrence
- Maintain patient trust and brand integrity
- Legal obligation and responsible stewardship
-
Capabilities
- Perform routine monitoring to help organizations meet regulatory compliance and internal user policy adherence
- Monitor user behavior and quickly identify anomalous user activity
- Automate reports and transform data insights from compliance and operational reporting into dashboards
- Streamline audit and assessment workstreams
- Streamline investigations with incident and case management
- Dashboard visualizations to help interpret risk and guide investigations
-
Business outcomes
- Enhance data sharing and privacy protections for patients
- Enable organizations to demonstrate their continued compliance with adequate data security measures
- Identify cause, scope, and severity of identified areas of non-compliance
- Accelerated compliance reporting
- End-to-end monitoring of health information exchanges
- Reduce negligence and understand data exposure risk
- Minimize costly compliance violations
-
Stakeholders
- Chief privacy officer
- Chief governance, risk and compliance officer
- Chief information security officer
- Chief legal officer
- Chief information officer
Products and services
Free trials and special offers
Use case architecture
Cisco products
| Category | Products |
|---|---|
|
Log analytics |
Splunk Cloud Splunk Enterprise |
|
Security operations |
Splunk Security Portfolio |
Where you purchase matters
Equipment purchased through Cisco partners--whether it's new or Cisco Certified Refurbished--entitles you to Cisco service support, upgrades, replacement guarantees, a valid software license, and a full warranty.
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Video surveillance and physical security
Help protect your patients, visitors, and employees with connected cameras and analytics that monitor facility activities, analyze movement patterns, and detect threats faster.
Business overview
-
Industry drivers
- Healthcare organizations are complex, continuously operating facilities, and have a 24x7 security responsibility
- Facility safety for patients, staff, and clinicians continues to be important for fall, patient wandering, and physical violence risk
- Healthcare organizations have increased exposure to misuse and theft which also requires monitoring
-
Business needs
- Increase staff and patient safety and wellness
- Respond to staff duress events faster
- Prevent theft
- Prevent asset and drug mismanagement by staff and patients
- View and record activity in and around the healthcare facility, including parking lots and garages
-
Capabilities
- AI can monitor facilities and departments to quantify people, movement, and time spent waiting and send alerts
- AI-based logic and compute available on-camera and at the edge, saving bandwidth and increasing efficiency of investigations
- Support investigations with automated and intelligent video analytics and location services
- Continuous real-time video monitoring of secure locations for controlled substances, such as opioid storage areas
- Monitor staff and patient activity through video surveillance to identify theft and mismanagement of assets and drugs
- Leverage video to detect unsafe or illegal activity
- Data-driven insights to correlate events and detect anomalous patterns of behavior
-
Business outcomes
- Increased evidence for compliance and criminal prosecution
- Data and analysis of trends over time can be used to optimize staffing and facility layout
- Increased security capability faster and with more information available to security staff
- More responsive and effective internal and external emergency communications
- Increased patient and staff confidence in health and safety of facilities
- Reduced operational costs due to theft and mismanagement of drugs and assets
-
Stakeholders
- Chief security officer
- VP of facilities management
- Chief operating officer
- Chief medical information officer
- Chief nursing officer
- Chief nursing information officer
- Chief information officer
- Chief technology officer
- Chief information security officer
Products and services
Free trials and special offers
Use case architecture
Cisco products
| Category | Products |
|---|---|
|
Routing |
Cisco Catalyst 8000 Series Edge Platform Meraki MX Security and SD-WAN Portfolio |
|
Switching (UPOE+) |
Cisco Catalyst 9000 Series Switches Meraki MS Switches Portfolio |
|
Data center switching |
Cisco Application Centric Infrastructure (ACI) Cisco Nexus 9000 Series Switches Cisco NX OS |
|
Automation and management |
Cisco Nexus Dashboard |
|
Transport core Transport access |
Cisco Catalyst 9000 Series Switches Meraki MS425 Series Switches Meraki MS390 Series Switches |
|
Wireless |
Cisco Catalyst 9100 Series Access Points Meraki MR Access Points Portfolio |
|
Mobility controller |
Cisco Catalyst 9800 Series Wireless Controller Meraki Cloud-managed Wi-Fi |
|
SD-WAN |
Cisco Catalyst SD-WAN Meraki SD-WAN |
|
Smart cameras |
Meraki MV Smart Cameras |
|
Cloud and systems management |
Cisco Catalyst Center Meraki Dashboard |
|
Digital experience assurance |
Cisco ThousandEyes |
|
Log analytics |
Splunk Cloud Splunk Enterprise |
|
Network security |
Cisco Identity Services Engine (ISE) Cisco Secure Firewall Cisco Secure Network Analytics Meraki MX Security and SD-WAN Portfolio |
|
User and endpoint protection |
Cisco Duo Cisco Secure Endpoint |
|
Cloud edge |
Cisco Umbrella |
|
Security operations |
Splunk Security Portfolio |
|
Unified location cloud |
Cisco Spaces |
|
Room collaboration |
Cisco Board Series Cisco Room Kit Series |
|
Integration services |
Cisco DevNet |
Special offers above
Cisco Services
| Category | Services |
|---|---|
|
Core Services |
Cisco Lifecycle Services |
|
Success Tracks |
|
|
Support Services |
Expert Care |
|
Smart Net Total Care |
|
|
Software Support Services (Enhanced, Premium) |
|
|
Solution Support (hardware, software) |
|
|
Advanced Services |
Advanced Services Transactional |
|
Digital Transformation Workshop for Healthcare |
|
|
INFRAM Maturity Readiness Assessment and Planning |
|
|
Strategic Services for Digital Technology in Healthcare |
|
|
Training |
Learning and Certifications |
Where you purchase matters
Equipment purchased through Cisco partners--whether it's new or Cisco Certified Refurbished--entitles you to Cisco service support, upgrades, replacement guarantees, a valid software license, and a full warranty.
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Secure, intelligent network for healthcare
Enabling fast, secure, and reliable wired and wireless connectivity to applications, devices, and users at the point of care and across the healthcare enterprise.
Business overview
-
Industry drivers
- Need for reliable and secure connectivity to ensure applications and data are available as digital services grow
- Healthcare organizations often delay replacing equipment due to cost and complexity
- Clinical systems are driving care workflows, and the amount of patient data from medical and facilities devices is increasing
- Protect the confidentiality, integrity, and availability of health information exchange internally and externally to the healthcare system
-
Business needs
- Regulatory compliance and security enforcement
- IT needs to respond automatically to operational issues and cybersecurity threats without interruption to critical clinical and building services
- Network capabilities must seamlessly support and secure current and older medical, facility, and end-user devices without service disruptions
- Mobile services must deliver the bandwidth required to support client-dense, low-latency medical devices and workflows
-
Capabilities
- Securely automate access to data for wired and wireless devices
- Ability to respond automatically to dynamic demands for connectivity based on new service requirements
- Deliver secure, highly available network services, automatically optimized for data, voice, and video
- Continuous and reliable connectivity to mission-critical business and clinical applications from clinic to hospital to home
- Perform routine monitoring of the implementation and effectiveness of security controls
- Identify the cause, scope, and severity of non-compliance areas
- Digital experience assurance is available for every application at every site of care
-
Business outcomes
- Increased protection from cybersecurity threats
- Ability to deliver mission-critical operations
- Less disruption to business operations
- Less time spent troubleshooting connectivity issues
- Lower total cost of ownership for a network that is flexible and resilient
- Greater network orchestration and automation to reduce operational workloads
- Help organizations maintain compliance with federal and state standards
- Demonstrate internal security policy adherence
-
Stakeholders
- Chief information security officer
- Chief technology officer
- Chief information officer
- Director of biomedical engineering
- VP of networking
- Chief medical information officer
Products and services
Free trials and special offers
Use case architecture
Cisco products
| Category | Products |
|---|---|
|
Edge routing |
Cisco Catalyst 8000 Series Edge Platform Meraki Z4 teleworker gateway |
|
Data center switching |
Cisco Application Centric Infrastructure (ACI) Cisco Nexus 9000 Series Switches Cisco NX OS |
|
Automation and management |
Cisco Nexus Dashboard |
|
Transport core Transport access |
Cisco Catalyst 9000 Series Switches Meraki MS425 Series Switches Meraki MS390 Series Switches |
|
Wireless |
Cisco Catalyst 9100 Series Access Points Meraki MR Access Points Portfolio |
|
Mobility controller |
Cisco Catalyst 9800 Series Wireless Controller Meraki Cloud-managed Wi-Fi |
|
SD-WAN |
Cisco Catalyst SD-WAN Meraki SD-WAN |
|
Smart cameras |
Meraki MV Smart Cameras |
|
Cloud and systems management |
Cisco Catalyst Center Meraki Dashboard |
|
Digital experience assurance |
Cisco ThousandEyes |
|
Log analytics |
Splunk Cloud Splunk Enterprise |
|
Network security |
Cisco Identity Services Engine (ISE) Cisco Secure Firewall Cisco Secure Network Analytics Meraki MX Security and SD-WAN Portfolio |
|
User and endpoint protection |
Cisco Duo Cisco Secure Endpoint |
|
Cloud edge |
Cisco Umbrella |
|
Security operations |
Splunk Security Portfolio |
|
Personal endpoints |
Cisco Desk Series |
|
Unified location cloud |
Cisco Spaces |
|
Room collaboration |
Cisco Board Series Cisco Room Kit Series |
|
Integration services |
Cisco DevNet |
Special offers above
Cisco Services
| Category | Services |
|---|---|
|
Core Services |
Cisco Lifecycle Services |
|
Success Tracks |
|
|
Support Services |
Expert Care |
|
Smart Net Total Care |
|
|
Software Support Services (Enhanced, Premium) |
|
|
Solution Support (hardware, software) |
|
|
Advanced Services |
Advanced Services Transactional |
|
Cybersecurity Management Program Assessment |
|
|
Digital Transformation Workshop for Healthcare |
|
|
Healthcare Zero Trust Strategy and Analysis |
|
|
INFRAM Maturity Readiness Assessment and Planning |
|
|
Security Services for ISE, Segmentation, and NAC (Network Access Control) |
|
|
Training |
Learning and Certifications |
Where you purchase matters
Equipment purchased through Cisco partners--whether it's new or Cisco Certified Refurbished--entitles you to Cisco service support, upgrades, replacement guarantees, a valid software license, and a full warranty.
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Smart and sustainable hospitals
Securely connect clinical, operational, and business systems and integrate advanced technology to create an interconnected healthcare environment that supports sustainability and resource-efficiency. Connecting low-voltage Universal Power-over-Ethernet (UPoE+) provides security, connectivity, power, and observability.
Business overview
-
Industry drivers
- Stakeholders’ sustainability goals
- Informed patients expect new, improved, and customized experiences
- Public funding supporting sustainability
- Ability to quickly respond to new demands
- Innovation and accelerated development of new wired and wireless-enabled solutions and services
- Secure and protect patients, visitors, and employees with automation for code events and emergency response
- Develop solutions that can support sustainability goals
-
Business needs
- Reduce greenhouse gas emissions
- Reduce capital cost for new facility builds and remodels
- Reduce operational costs to maintain facilities
- Automate system monitoring, response, and security
- Improve the visibility and security posture of IoT-enabled devices and capabilities
- Increase flexibility to make changes with low-voltage Ethernet cables vs. 120V/220V electrical wiring
-
Capabilities
- Real-time visibility from IoT sensor data and medical devices
- Secure IoT, mobility, and medical connectivity with consistent IT management
- Orchestrate sequenced and intelligent automated control over software applications like the EHR with physical patient room devices such as lights, beds, blinds, and televisions
- On-demand energy consumption and cost dashboards reporting
- Universal Power over Ethernet (UPoE+) can support reduction in energy consumption
-
Business outcomes
- Improve patient experience
- Lower cost of ongoing operations
- Greater control and visibility of lighting, blinds, doors, HVAC, building management, and physical security systems
- Respond faster to emergency codes through visual indicators and reduce unnecessary energy waste through UPoE+
- Improved space and asset utilization
- Future of work with smart, intuitive, and flexible spaces
- Support sustainability goals related to energy consumption, water usage, and waste
- Balance energy needs by integrating on-site renewable energy
-
Stakeholders
- Chief operating officer
- Chief medical information officer
- Chief nursing officer
- Chief supply officer
- Chief information officer
- Chief technology officer
- Chief security officer
- Chief sustainability officer
- Head of facilities
Products and services
Free trials and special offers
Use case architecture
Cisco products
| Category | Products |
|---|---|
|
Routing |
Cisco Catalyst 8000 Series Edge Platform Meraki MX Security and SD-WAN Portfolio |
|
Switching (UPOE+) |
Cisco Catalyst 9000 Series Switches Meraki MS Switches Portfolio |
|
Wireless |
Cisco Catalyst 9100 Series Access Points Meraki MR Access Points Portfolio |
|
Mobility controller |
Cisco Catalyst 9800 Series Wireless Controller Cloud-managed Wi-Fi |
|
SD-WAN |
Cisco Catalyst SD-WAN Meraki SD-WAN |
|
Cloud and systems management |
Cisco Catalyst Center Meraki Dashboard |
|
Digital experience assurance |
Cisco ThousandEyes |
|
Network security |
Cisco Identity Services Engine (ISE) Cisco Secure Network Analytics |
|
User and endpoint protection |
Cisco Duo Cisco Secure Endpoint |
|
Cloud edge |
Cisco Umbrella |
|
Unified location cloud |
Cisco Spaces |
|
Integration services |
Cisco DevNet |
Special offers above
Cisco Services
| Category | Services |
|---|---|
|
Core Services |
Cisco Lifecycle Services |
|
Success Tracks |
|
|
Support Services |
Expert Care |
|
Smart Net Total Care |
|
|
Software Support Services (Enhanced, Premium) |
|
|
Solution Support (hardware, software) |
|
|
Advanced Services |
Advanced Services Transactional |
|
Digital Transformation Workshop for Healthcare |
|
|
INFRAM Maturity Readiness Assessment and Planning |
|
|
Insights for Internet and Cloud Visibility Solution Attached Services |
|
|
Strategic Services for Digital Technology in Healthcare |
|
|
Training |
Learning and Certifications |
Where you purchase matters
Equipment purchased through Cisco partners--whether it's new or Cisco Certified Refurbished--entitles you to Cisco service support, upgrades, replacement guarantees, a valid software license, and a full warranty.
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Hybrid workforce
A hybrid work experience in healthcare blends on-site and remote work, leveraging digital collaboration tools to provide flexible yet efficient patient care and administrative operations, enhancing work-life balance and driving care continuity.
Business overview
-
Industry drivers
- Rise in demand and acceptance of flexible work arrangements, which is now the norm, not the exception
- Administrative/management expectations of staff
- Need for staff training, video broadcasts, and use of technology in teaching and learning
- Time and expense constraints associated with travel between facilities
- Develop solutions that can support sustainability goals
-
Business needs
- Support flexible work arrangements
- Make meetings more efficient and less time-consuming
- Improve attendance and engagement at meetings
- Reduce time spent traveling to meetings
- Improve cross-departmental collaboration
- Improve compliance metrics through better tracking
- Support more sustainable business practices
-
Capabilities
- Aggregate information across technology services to provide insights into the connectivity and productivity of a remote workforce
- Enable hybrid workforce (remote or on-site) within the health system and business partner ecosystem
- Digital tools facilitate seamless communication and collaboration among healthcare teams, regardless of their physical location
- Visibility into remote network and application utilization to identify workforce optimizations
- Optimize system performance and workflow efficiency, while maintaining remote system security
-
Business outcomes
- Better administrative decision making across geographically dispersed teams
- Hybrid work model can help attract and retain talent and reduce burnout
- Healthcare services can be more easily scaled to meet fluctuating demand without the constraints of physical space
- Reduced staff travel can result in lower carbon footprint for travel-related emissions
-
Stakeholders
- Chief executive officer
- Chief financial officer
- Chief operating officer
- Chief administrative officer
- Chief information officer
- Chief information security officer
- Chief sustainability officer
Products and services
Free trials and special offers
Use case architecture
Cisco products
| Collaboration domain | Products |
|---|---|
|
On-premises software and cloud services Special offers above |
Cisco Unified Communications Manager Webex Webex Calling Webex Edge Webex Expert on Demand |
|
Personal endpoints |
Cisco 7800/8800 Series IP Phones Cisco Desk Series |
|
Room endpoints |
Cisco Board Series Cisco Room Kit Series Cisco Room Phone |
| Security domain | Products |
|---|---|
|
Enterprise edge |
Cisco Catalyst 8000 Series Edge Platform Cisco Catalyst SD-WAN Cisco Secure Firewall Wireless anchor controller Meraki MX Security and SD-WAN Portfolio Meraki Systems Manager |
|
Enterprise security software |
Cisco Duo Cisco Identity Services Engine (ISE) Cisco Secure Endpoint Cisco Umbrella |
|
Remote hardware VPN |
Cisco Catalyst 8000 Series Edge Platform Cisco Aironet 1810 Series OfficeExtend Access Points Meraki MX Security and SD-WAN Portfolio Meraki Z4 teleworker gateway |
|
Remote software VPN |
Cisco AnyConnect Secure Mobility Client |
|
Remote security cloud applications |
Cisco Duo Cisco Umbrella |
|
Security operations |
Splunk Security Portfolio |
|
Digital experience assurance |
Cisco ThousandEyes |
|
IT operations and observability |
Splunk IT Service Intelligence Splunk Observability Cloud |
|
Log analytics |
Splunk Cloud Splunk Enterprise |
Special offers above
Cisco Services
| Category | Services |
|---|---|
|
Core Services |
Cisco Lifecycle Services |
|
Success Tracks |
|
|
Support Services |
Expert Care |
|
Smart Net Total Care |
|
|
Support Services for Collaboration |
|
|
Advanced Services |
Advanced Services Transactional |
|
Digital Transformation Workshop for Healthcare |
|
|
Healthcare Zero Trust Strategy and Analysis |
|
|
INFRAM Maturity Readiness Assessment and Planning |
|
|
Insights for Internet and Cloud Visibility Solution Attached Services |
|
|
Quick Start Services for Cisco Spaces, Webex, and Virtual Telehealth |
|
|
Strategic Services for Digital Technology in Healthcare |
|
|
Training |
Learning and Certifications |
Where you purchase matters
Equipment purchased through Cisco partners--whether it's new or Cisco Certified Refurbished--entitles you to Cisco service support, upgrades, replacement guarantees, a valid software license, and a full warranty.
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Operation centers and mobile clinics
Streamline care delivery by consolidating information on patient care, assets, staff, and clinician activity into a unified view of operations. This simplification speeds up decision-making, boosts patient satisfaction, and increases staff efficiency by simplifying movement and communication through integration and data visibility.
Business overview
-
Industry drivers
- Simplify patient, staff, and community experience
- Provide organizational visibility into patient, staff, and community journeys
- Disaster and emergency preparedness including physical safety
- Increasing consumerism
- Clinician and administrative staffing shortages
- Enabling the Quintuple Aim
-
Business needs
- Provide real-time visibility, data-driven insights, and efficient and effective coordination of care
- Optimize people, process, and technology to improve clinical and operational decision times
- Enable ecosystem-wide efficient and effective information sharing
- Allow for staff and asset capacity management
- Determine journey bottlenecks and optimize patient and staff flow
- Ensure patients enter the right care pathways at the most efficient sites
-
Capabilities
- Standardize workflows to reduce variability of care
- Visibility to real-time and historical trends of movement and usage of assets, staff, and spaces
- Adaptability to meet variable demand for services, with a platform approach to allow for future growth
- Integration of clinical and operational software to allow for deeper insights and cross-system understandings
- Cross-domain insights and proactive operations across the network and mission-critical applications
-
Business outcomes
- Efficient and effective staffing models that are enhanced through digital channels
- Streamlined patient journeys through encounters and episodes
- Enhance brand reputation; decrease risk for patient leakage outside of healthcare system
- Increase trust in technology through secure, reliable, predictable portals to information
-
Stakeholders
- Chief operating officer
- Chief financial officer
- Chief administrative officer
- Chief medical officer
- Chief medical information officer
- Chief nursing officer
- Chief nursing information officer
- Chief information officer
- Chief technology officer
- VP of emergency operations
- Director of network operations
Products and services
Free trials and special offers
Use case architecture
Cisco products
| Category | Products |
|---|---|
|
Routing |
Cisco Catalyst 8000 Series Edge Platform Meraki MX Security and SD-WAN Portfolio |
|
Switching (UPOE+) |
Cisco Catalyst 9000 Series Switches Meraki MS Switches Portfolio |
|
Wireless |
Cisco Catalyst 9100 Series Access Points Meraki MR Access Points Portfolio |
|
Mobility controller |
Cisco Catalyst 9800 Series Wireless Controller Cloud-managed Wi-Fi |
|
SD-WAN |
Cisco Catalyst SD-WAN Meraki SD-WAN |
|
Broadband |
Cisco Catalyst Industrial Router (IR) Portfolio Cisco Catalyst 8000 Series Edge Platform Meraki MG21 Meraki MX68CW |
|
Cloud and systems management |
Cisco Catalyst Center Meraki Dashboard |
|
Digital experience assurance |
Cisco ThousandEyes |
|
Log analytics |
Splunk Cloud Splunk Enterprise |
|
Network security |
Cisco Identity Services Engine (ISE) Cisco Secure Firewall Cisco Secure Network Analytics Meraki MX Security and SD-WAN Portfolio |
|
SaaS anomaly detection |
Cisco Cloudlock |
|
User and endpoint protection |
Cisco Duo Cisco Secure Endpoint |
|
Cloud edge |
Cisco Umbrella |
|
Security operations |
Splunk Security Portfolio |
|
Unified location cloud |
Cisco Spaces |
|
Collaboration software |
Webex |
|
CPaaS |
Webex Connect |
|
Integration services |
Cisco DevNet |
Special offers above
Cisco Services
| Category | Services |
|---|---|
|
Core Services |
Cisco Lifecycle Services |
|
Success Tracks |
|
|
Support Services |
Expert Care |
|
Smart Net Total Care |
|
|
Software Support Services (Enhanced, Premium) |
|
|
Solution Support (hardware, software) |
|
|
Advanced Services |
Advanced Services Transactional |
|
Digital Transformation Workshop for Healthcare |
|
|
INFRAM Maturity Readiness Assessment and Planning |
|
|
Pop-Up Site Advise and Implement Services |
|
|
Training |
Learning and Certifications |
Where you purchase matters
Equipment purchased through Cisco partners--whether it's new or Cisco Certified Refurbished--entitles you to Cisco service support, upgrades, replacement guarantees, a valid software license, and a full warranty.
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
No filter appliedHealthcare architecture
Measure your hospital’s infrastructure maturity with the HIMSS Analytics Infrastructure Adoption Model (INFRAM).
- Contact Cisco
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