In 2020, the world embarked on a great experiment in hybrid work.
In 2020, the world embarked on a great experiment in hybrid work.
A comprehensive new study by IDC offers an important reason. Among the organizations achieving greatest success, IDC found a key differentiator:
Source: “How Ready Is Your Organization for Hybrid Work” by Amy Loomis, Ph.D., IDC Doc #US49155022
Why do all four dimensions matter? Because problems in any one of them can jeopardize success in the other three.
You may have seen some yourself.
A lot went right… But not everything.
Why not?
Leading organizations tackled the hybrid work challenge across four dimensions.
People and
culture
People who feel isolated and disconnected from what used to be a collaborative work culture.
Technology
Technology that too often produces inconsistent, or suboptimal, or do-your-own-IT kinds of experiences.
Policy
Policy that lacks the flexibility to adjust for the new and different work styles preferred by employees.
Facilities
Facilities that pioneer new tools and ways of using space—except no one’s using them.
Leading companies are spearheading strategies of success in each of the four areas—by addressing all four areas at once.
People and
culture
Policy
Facilities
If you’re ready for the next chapter in hybrid work, Cisco is ready to take you there. We build a multi-dimensional strategy into the foundation of all our hybrid work solutions and services.
T-Mobile, a telecommunications company with a workforce distributed nationwide, wanted to build a company culture that not only made collaboration easier, but that proactively included employees no matter where they are.
They traded their spiderweb of collaboration devices and software for a unified collaboration suite from Webex, providing all employees with an intuitive, engaging collaboration experience—regardless of where they’re working.
Outcome: T-Mobile employees are now able to actively collaborate no matter where they may be, on a basis of equal participation.
Policy is one area where even many leading companies are falling behind.
While 45% of organizations are developing a long-term strategy for hybrid work, only 9% have a formal company-wide hybrid work policy.
Why this matters: without a formal policy in place, managers and employees are uncertain of the degree to which they are or are not entitled or encouraged to leverage hybrid work opportunities.
Source: “How Ready Is Your Organization for Hybrid Work,”
IDC Doc #US49155022
Cisco set out to turn its own office space at PENN 1 in New York City into a flagship example of hybrid work architecture.
We worked with the architects and engineers of Gensler, and our technology partners, to retrofit the office along new principles: a hybrid work environment that encourages a variety of collaborative work styles and meeting spaces.
The new PENN 1 is a model of sustainable technology, delivering better work experiences to employees both on-site and off, all with reduced operational costs.
Innovators are using digital tools to drive creativity and innovation, they have integrated workflows, and their offices are equipped for better collaboration in every space.
Source: “How Ready Is Your Organization for Hybrid Work,”
IDC Doc #US49155022