Coles Innovates in Retail
With technology at the center of Coles's operations, the Wi-Fi environment is critical. Together, the Coles and Cisco teams have successfully helped to ensure a stable and proactive network environment.
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Story highlights
Challenges
- Improve Wi-Fi experience in supermarkets and offices
- Enhance seamless operations across multiple devices
- Increase visibility into network, devices and applications
Results
- Greatly improved employee experience in stores
- Improved operational visibility and resolved key issues faster, with reduced mean-time-to-resolution
- Improved operational readiness and response times
The story
“The time to resolutions has gone from days, weeks, or even not knowing, to being able to identify the issue in hours.”
Andrew Greaney, Head of Technology Services, Coles
Industry: Retail
Company size: 120,000 employees
Location: Melbourne, Australia
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