Sommario

Introduzione

Sfondo

Come raccogliere le tracce da CUCM se RTMT non è accessibile o disponibile

Introduzione

Questo documento descrive la procedura per raccogliere i log di Cisco Unified Communications Manager (CUCM) dalla CLI.

Sfondo

In alcuni casi, è necessario raccogliere le tracce CUCM per risolvere un problema specifico e l'accesso allo strumento di monitoraggio in tempo reale (RTMT) non funziona.

Contributo di Nenos Nicko, Cisco TAC Engineer.

Come raccogliere le tracce da CUCM se RTMT non è accessibile o disponibile

Utilizzare questi percorsi per ottenere i log tramite CUCM Secure Shell (SSH):

Nota: se le tracce vengono raccolte da CUCM root CLI login, sostituire: file get activelog con/var/log/active/.

Nota: prima della raccolta dei log, accertarsi che il server SFTP esterno sia configurato e accessibile.

VOCE

SPECIFICA FILE

Log di programma

file get activelog cm/trace/ccm/Proglogs/*.*

file get activelog cm/trace/cti/Proglogs/*.*

Service Manager

file get activelog platform/log/servm*.log

Agente principale SNMP

file get activelog platform/snmp/snmpdm/*.*

Agente MIB2

file get activelog platform/snmp/mib2agt/*.*

Host Resources Agent

file get activelog platform/snmp/hostagt/*.*

Agente applicazione di sistema

file get activelog platform/snmp/sappagt/*.*

Event Viewer-Log delle applicazioni

file get activelog syslog/CiscoSyslog*.*

Event Viewer-Log di sistema

file get activelog syslog/messages.*

Registri di avvio

file get activelog syslog/boot.*

Log di installazione e aggiornamento

file scarica installazione *

Log SELinux

file get activelog platform/selinux_startup.log

file get activelog syslog/security-diagnostics.tar.gz

Registri Cisco Tomcat

file get activelog tomcat/logs/catalina*.*

file get activelog tomcat/logs/host-manager.*

file get activelog tomcat/logs/admin.*

file get activelog tomcat/logs/diagnostic-memory.*

file get activelog tomcat/logs/diagnostic-info.*

file get activelog tomcat/logs/localhost_access*.txt

file get activelog tomcat/logs/manager.*

file get activelog tomcat/logs/diagnostic-threads.*

file get activelog tomcat/logs/*.hprof

file get activelog tomcat/logs/localhost*.log

Log di Cisco Tomcat Security

file get activelog tomcat/logs/security/log4j/security*.*

Registri GUI piattaforma IPT

file get activelog tomcat/logs/iptplatform/log4j/iptplatform*.*

Registri di CertMgr piattaforma IPT

file get activelog platform/log/certMgmt*.log

Log IPSecMgmt della piattaforma IPT

file get activelog platform/log/ipsecMgmt*.log

Registri di Gestione cluster piattaforma IPT

file get activelog platform/log/clustermgr*

Registri CLI piattaforma IPT

file get activelog platform/log/cli*.log

Report creati da IPT Platform CLI

Hardware: file get activelog platform/log/SystemReport-*.tgz

Piattaforma: file get activelog platform/log/platformConfig-*.tar

SE Linux: scarica activelog syslog/security-diagnostics.tar.gz

Registri RemoteSupport per piattaforma IPT

file get activelog platform/log/getflag*

file get activelog platform/log/create*

file get activelog platform/log/remote*

file get activelog platform/log/display*

file get activelog platform/log/decoder*

Registri di Monitoraggio certificati piattaforma IPT

file get activelog platform/log/certm*.log

Installa firma file

file get activelog platform/log/authentication*.*

Cisco Bulk Provisioning Service

file get activelog cm/trace/bps/log4j/bps.log

Cisco TAPS Service

Cisco CDR Agent

file get activelog cm/trace/cdragent/log4j/cdragent.log

Servizio di monitoraggio DHCP Cisco

file get activelog cm/trace/dhcpmon/log4j/dhcpmon.log

Servizio SNMP Cisco CallManager

file get activelog cm/trace/ccmmib/sdi/CcmMibAgent.txt

Servizio Web Cisco UXL

file get activelog core/UXLService.*

Cisco CTIM Manager

file get activelog cm/trace/cti/sdl/SDL.txt

Cisco CDR Repository Manager

file get activelog cm/trace/cdrrep/log4j/cdrrepmgr.log

Servizio Web Cisco AXL

file get activelog tomcat/logs/axl/log4j/axl.log

Cisco User Data Services

file get activelog tomcat/logs/cucm-uds/log4j/cucm-uds.log

IVR con provisioning automatico

file get activelog core/PnPLauncher.*

Cisco TAPS Service

file get activelog cm/trace/taps/log4j/taps.log

Cisco Dial Number Analyzer Server

file get activelog cm/trace/dnaserver/sdi/dna.txt

Cisco Dial Number Analyzer

file get activelog tomcat/logs/dna/Results

Sincronizzazione alias numero directory Cisco

file get activelog cm/trace/dnaliassync/log4j/dnaliassync.log

Servizio di ricerca tra cluster Cisco

file get activelog cm/trace/ils/sdl/SDL.*

Cisco License Manager

file get activelog cm/trace/userlicensing/log4j/userlicensing*.log

file get activelog cm/trace/licensing/postinstall/log4j/licensepostinstall*.log

file get activelog cm/trace/licensing/log4j/liceclient*.log

file get activelog tomcat/logs/licensing/log4j/liceloader*.log

Cisco Location Bandwidth Manager

file get activelog cm/trace/lbm/sdl/SDL.*

Cisco Extension Mobility

file get activelog tomcat/logs/em/log4j/emservice.log

Ricerca alias numero directory Cisco

file get activelog tomcat/logs/dnaliaslookup/log4j/dnaliaslookup.log

Cisco CallManager

SDL: scaricate il file activelog cm/trace/ccm/sdl/SDL.*

CallLog: recupero del file activelog cm/trace/ccm/calllogs/calllogs_.txt

Cisco IP Manager Assistant

file get activelog tomcat/logs/ipma/log4j/ipma_ChangeLog.log

file get activelog tomcat/logs/ipma/log4j/service.log

file get activelog tomcat/logs/ipma/log4j/ipma_CtiClient.log

file get activelog tomcat/logs/ipma/log4j/ipma_Security.log

Cisco CAR Scheduler

file get activelog cm/trace/carsch/log4j/carsch.log

Funzioni estese Cisco

file get activelog cm/trace/cef/sdi/cef.txt

Cisco CAR Web Service

file get activelog tomcat/logs/car/log4j/car.log

Servizio di verifica attendibilità Cisco

file get activelog cm/trace/tvs/sdi/tvs.txt

Cisco CallManager - Servizi Cisco IP Phone

file get activelog tomcat/logs/ccmcip/log4j/ccmcip.log

Servizio Web Cisco WebDialer

file get activelog tomcat/logs/webdialer/log4j/webdialer.log

file get activelog tomcat/logs/webdialer/log4j/webdialer_CTIClient.txt

file get activelog tomcat/logs/webdialer/log4j/webdialer_Security.txt

Cisco Unified Mobile Voice Access Service

file get activelog tomcat/logs/ccmivr/log4j/ccmivr.log

Cisco IP Voice Media Streaming App

file get activelog cm/trace/cms/sdi/cms.txt

SOAP - Servizio database portale di diagnostica

file get activelog tomcat/logs/dp/log4j/dp.log

Cisco TFTP

SDL: recupero file activelog cm/trace/ctftp/sdl/*

SDI: file get activelog cm/trace/ctftp/sdi/ctftp.txt

Provider Cisco CTL

file get activelog cm/trace/ctlprovider/sdi/ctlprovider.txt

Funzione proxy Cisco Certificate Authority

file get activelog cm/trace/capf/sdi/capf.txt

Cisco Audit Event Service

file get activelog cm/trace/auditlog/sdi/audittrace.txt

Interfaccia di messaggistica Cisco

file get activelog cm/trace/cmi/sdl

file get activelog cm/trace/cmi/sdi/csumi.txt

Servizio Cisco E911

file get activelog tomcat/logs/e911proxy/log4j/e911proxy.log

Servizio Web Cisco WebDialerRedirector

file get activelog tomcat/logs/redirector/log4j/redirector.log

Servizio Cisco AMC

file get activelog cm/trace/amc/log4j/amc.log

Cisco SOAPM Message Service

file get activelog tomcat/logs/soapmessage/log4j/soapmessage.log

Libreria Web Cisco CCM DBL

file get activelog tomcat/logs/dbl/log4j/dbl.log

Report avvisi di Cisco Serviceability Reporter

file get activelog cm/report/rtmtreporter/AlertRep/

Cisco AMC Service DeviceLog

file get activelog cm/log/amc/DeviceLog/

Servizio Web Cisco CMRealm

file get activelog tomcat/logs/ccmrealm/log4j/ccmrealm.log

Cisco Log Partition Monitoring Tool

file get activelog cm/trace/lpm/sdi/lpm.txt

Cisco RIS Data Collector

file get activelog cm/trace/ris/sdi/ris.txt

Cisco Corefile Recovery Tool

file get activelog cm/trace/cfrt/cfrt.txt

Cisco Database Layer Monitor

file get activelog cm/trace/dbl/sdi/limitexceeded*

file get activelog cm/trace/dbl/sdi/dbmon.txt

file get activelog cm/trace/dbl/sdi/.csv

Servlet Cisco Tomcat Stats

file get activelog tomcat/logs/tomcatstats/log4j/tomcatstats.log

Cisco AMC Service CallLog

file get activelog cm/log/amc/CallLog/

PerfMonLog agente di raccolta dati RIS Cisco

file get activelog cm/log/ris/csv/PerfMon.csv

Cisco CDP

file get activelog cm/trace/cdp/sdi/cdpd.txt

Cisco External Call Control Service

file get activelog tomcat/logs/cucmeccs/log4j/cucmeccs.log

App Cisco Audio Translator

file get activelog cm/trace/cms/sdi/at.txt

Cisco Syslog Agent

file get activelog cm/trace/syslogmib/sdi/syslogmib.txt

Cisco DirSync

file get activelog cm/trace/dirsync/log4j/dirsync.log

Cisco AMC Service ServerLog

file get activelog cm/log/amc/ServerLog/

Report dispositivi Cisco Serviceability Reporter

file get activelog cm/report/rtmtreporter/DeviceRep/

Cisco SOAP Web Service

file get activelog tomcat/logs/soap/csv/*.csv

file get activelog tomcat/logs/soap/log4j/soap.log

Servizio Web di comunicazione GRT Cisco

file get activelog tomcat/logs/grt/log4j/grt.log

Libreria Cisco RisBean

file get activelog tomcat/logs/risbean/log4j/risbean.log

Cisco Interrompi spooling transazioni

file get activelog cm/log/informix/ats/*.*

Servizio Web di Cisco Unified Reporting

file get activelog tomcat/logs/cucreports/log4j/cucreports.log

Cisco AMC Service PRLog

file get activelog cm/log/amc/PPRLog/

Servizio di notifica delle modifiche ai certificati Cisco

file get activelog platform/log/certCN.log

Servizio Web Cisco CMAdmin

file get activelog tomcat/logs/ccmadmin/log4j/ccmadmin.log

Cisco Serviceability Reporter Service Report

file get activelog cm/report/rtmtreporter/ServiceRep/

Output Cli Del Database Cisco

file get activelog cm/trace/dbl/*.tar

file get activelog cm/trace/dbl/*.csv

file get activelog cm/trace/dbl/*.out

Report di Cisco Serviceability Reporter

file get activelog cm/report/rtmtreporter/PerformanceRep/

Servizio Cisco Trace Collection

file get activelog cm/trace/tct/log4j/tct.log

Traccia parti chiamate Cisco

file get activelog cm/trace/ccm/dntrace/dntrace_.txt

Principale DRF Cisco

file get activelog platform/drf/trace/drfMA.log

file get activelog platform/drf/log/*

Interfaccia utente comune Cisco

file get activelog tomcat/logs/cui/log4j/cui.log

Servizio database Cisco Informix

file get activelog cm/log/informix/shmem*

file get activelog cm/log/informix/*.log

file get activelog cm/log/informix/*.gz

file get activelog cm/log/informix/af*

Servizio di installazione database Cisco

file get activelog cm/trace/dbl/sdi/*.sql.log

file get activelog cm/trace/dbl/sdi/installdb*.log

file get activelog cm/trace/dbl/sdi/installdb*.log.err

file get activelog cm/trace/dbl/sdi/*.sql.log.err

Servizio Web Cisco CCMUser

file get activelog tomcat/logs/ccmuser/log4j/ccmuser.log

Servizio di notifica database Cisco

file get activelog cm/trace/dbl/sdi/dbnotification*

API Cisco Unified OS Platform

file get activelog tomcat/logs/platform-api/log4j/platform-api.log

Notifica di modifica del certificato Cisco

file get activelog platform/log/certCN.log

Cisco Service Reporter

file get activelog cm/trace/rtmtreporter/log4j/rtmtreporter.log

Servizio Web Cisco Unified OS Admin

file get activelog tomcat/logs/cmplatform/log4j/cmplatform.log

Cisco DRF Local

file get activelog platform/drf/trace/drfLA.log

Servlet Cisco Log4jinit

file get activelog tomcat/logs/log4jinit/log4j/log4jinit.log

Traccia libreria di database Cisco

file get activelog cm/trace/dbl/sdi/dbl*.log

Servizio Web Cisco RTMT

file get activelog tomcat/logs/rtmt/log4j/rtmt.log

Cisco CMService Web Service

file get activelog tomcat/logs/ccmservice/log4j/ccmservice.log

Traccia di Cisco Database Replicator

file get activelog cm/trace/dbl/sdi/replication_scripts_output.log

file get activelog cm/trace/dbl/sdi/startrpc.log

file get activelog cm/trace/dbl/*.log

file get activelog cm/trace/dbl/sdi/dblrpc.*

Agente MIB2

file get activelog core/mib2agt.*

Agente primario SNMP

file get activelog platform/snmp/snmpdm/*.*

Cisco SSO

file get activelog platform/log/ssoApp*

file get activelog sso/policyagent/

file get activelog tomcat/logs/ssosp/log4j/*.log