CFGNA - Groupe de recherche - Affecter CFB lors de l'utilisation d'une option de sonnerie simultanée
Lorsque vous configurez le renvoi d'appels pour un groupe de recherche, vous devez utiliser CFB au lieu de CFGNA lors de l'utilisation du type de recherche simultanée. Voici une explication :
Voici un exemple avec deux agents affectés à un centre d'appels :
2010.05.13 17:30:10:274 GMT+00:00 | Info | CallP | Service | State Engine | +14439510409 | 90103-G6109080 |
localHost40149832
Trying agent: 101
2010.05.13 17:30:10:274 GMT+00:00 | Info | CallP | Service | State Engine | +14439510409 | 90103-CG6109080 |
localHost40149832
Trying agent: 102
Les deux agents ne sont pas enregistrés en cas de panne locale (par exemple) :
2010.05.13 17:30:10:276 GMT+00:00 | Info | CallP | SIP Endpoint | 14105526501x102 | 90103-G6109080 |
localHost40149837:0
Transforming Event: com.broadsoft.events.iwp.ConnectRequestEvent
{CHCallManager.localHost40149837,SipEndpoint.localHost40149837:0}
2010.05.13 17:30:10:276 GMT+00:00 | FieldDebug | CallP | Endpoint | 14105526501x101 | 90103-G6109080 |
localHost40149835:0
ReleaseWithCauseEvent (cause=TEMPORARILY_UNAVAILABLE) created
Thread \"Call Half Input Adapter 1\" stack elements:
1: com.broadsoft.events.callhalf.ReleaseWithCauseEvent.
(ReleaseWithCauseEvent.java:202)
2: com.broadsoft.events.callhalf.ReleaseWithCauseEvent.
(ReleaseWithCauseEvent.java:121)
3:
com.broadsoft.sessionmanagers.sipcallhalf.transformer.ConnectRequestEventTransformer.transform(ConnectRequestEventTrans
former.java:246)
4: com.broadsoft.sessionmanagers.sipcallhalf.SipCHEventTransformer.sipCHtransform(SipCHEventTransformer.java:243)
5:
com.broadsoft.sessionmanagers.sipcallhalf.SipCHEventTransformer.transformAndSendEvent(SipCHEventTransformer.java:298)
6: com.broadsoft.sessionmanagers.sipcallhalf.SipEndpoint.sendEventToUserAgentThroughTransformer(SipEndpoint.java:1240)
7: com.broadsoft.sessionmanagers.sipcallhalf.SipEndpoint.processSessionEvent(SipEndpoint.java:721)
8: com.broadsoft.apm.callp.Endpoint.processEvent(Endpoint.java:228)
9: com.broadsoft.sessionmanagers.callhalf.CallHalfServiceSession.deliverEvent(CallHalfServiceSession.java:1387)
10: com.broadsoft.apm.session.InputAdapter.distributeEvent(InputAdapter.java:129)
11: com.broadsoft.apm.session.SimpleQAdapter.processInput(SimpleQAdapter.java:225)
12: com.broadsoft.util.watchdog.WatchedThread.run(WatchedThread.java:279)
13: java.lang.Thread.run(Thread.java:619)
et
2010.05.13 17:30:10:277 GMT+00:00 | Info | CallP | SIP Endpoint | +14439510409 | PSTN | localHost40149830:0
Transforming Event: com.broadsoft.events.sip.Sip100InfoEvent
2010.05.13 17:30:10:277 GMT+00:00 | FieldDebug | CallP | Endpoint | 14105526501x102 | 90103-G6109080 |
localHost40149837:0
ReleaseWithCauseEvent (cause=TEMPORARILY_UNAVAILABLE) created
Thread \"Call Half Input Adapter 2\" stack elements:
1: com.broadsoft.events.callhalf.ReleaseWithCauseEvent.
(ReleaseWithCauseEvent.java:202)
2: com.broadsoft.events.callhalf.ReleaseWithCauseEvent.
(ReleaseWithCauseEvent.java:121)
3:
com.broadsoft.sessionmanagers.sipcallhalf.transformer.ConnectRequestEventTransformer.transform(ConnectRequestEventTrans
former.java:246)
4: com.broadsoft.sessionmanagers.sipcallhalf.SipCHEventTransformer.sipCHtransform(SipCHEventTransformer.java:243)
5:
com.broadsoft.sessionmanagers.sipcallhalf.SipCHEventTransformer.transformAndSendEvent(SipCHEventTransformer.java:298)
6: com.broadsoft.sessionmanagers.sipcallhalf.SipEndpoint.sendEventToUserAgentThroughTransformer(SipEndpoint.java:1240)
7: com.broadsoft.sessionmanagers.sipcallhalf.SipEndpoint.processSessionEvent(SipEndpoint.java:721)
8: com.broadsoft.apm.callp.Endpoint.processEvent(Endpoint.java:228)
9: com.broadsoft.sessionmanagers.callhalf.CallHalfServiceSession.deliverEvent(CallHalfServiceSession.java:1387)
10: com.broadsoft.apm.session.InputAdapter.distributeEvent(InputAdapter.java:129)
11: com.broadsoft.apm.session.SimpleQAdapter.processInput(SimpleQAdapter.java:225)
12: com.broadsoft.util.watchdog.WatchedThread.run(WatchedThread.java:279)
13: java.lang.Thread.run(Thread.java:619)
Le résultat est une cause de libération de BUSY :
2010.05.13 17:30:10:277 GMT+00:00 | FieldDebug | CallP | Service | +14439510409 | 90103-G6109080 | localHost40149832
ReleaseWithCauseEvent (cause=BUSY) created
Thread \"Call Half Input Adapter 0\" stack elements:
1: com.broadsoft.events.callhalf.ReleaseWithCauseEvent.
(ReleaseWithCauseEvent.java:202)
2: com.broadsoft.events.callhalf.ReleaseWithCauseEvent.
(ReleaseWithCauseEvent.java:121)
3: com.broadsoft.services.huntgroup.HuntGroupServiceInstance.huntExhausted(HuntGroupServiceInstance.java:547)
4: com.broadsoft.services.huntgroup.StateEngine.huntExhausted(StateEngine.java:688)
5: com.broadsoft.services.huntgroup.SimultaneousStateEngine.allAgentsFailed(SimultaneousStateEngine.java:532)
6: com.broadsoft.services.huntgroup.SimultaneousStateEngine.processHuntingState(SimultaneousStateEngine.java:214)
7: com.broadsoft.services.huntgroup.SimultaneousStateEngine.runEngine(SimultaneousStateEngine.java:71)
8: com.broadsoft.services.huntgroup.HuntGroupServiceInstance.processEvent(HuntGroupServiceInstance.java:260)
9: com.broadsoft.events.callhalf.ReleaseWithCauseEvent.routeToServiceInstance(ReleaseWithCauseEvent.java:479)
10: com.broadsoft.apm.asservicemanagement.ASServiceBus.routeEvent(ASServiceBus.java:251)
11: com.broadsoft.apm.callp.CHCallManager.processEvent(CHCallManager.java:1346)
12: com.broadsoft.sessionmanagers.callhalf.CallHalfServiceSession.deliverEvent(CallHalfServiceSession.java:1416)
13: com.broadsoft.apm.session.InputAdapter.distributeEvent(InputAdapter.java:129)
14: com.broadsoft.apm.session.SimpleQAdapter.processInput(SimpleQAdapter.java:225)
15: com.broadsoft.util.watchdog.WatchedThread.run(WatchedThread.java:279)
16: java.lang.Thread.run(Thread.java:619)
2010.05.13 17:30:10:277 GMT+00:00 | FieldDebug | Timer
Accounting timer stopped - localHost40149839, AUDIT, id=2822790
2010.05.13 17:30:10:277 GMT+00:00 | Info | CallP | Service | State Engine | +14439510409 | 90103-G6109080 |
localHost40149832
CFGNA External Timer Cancelled
Il est donc normal que vous receviez un :
2010.05.13 17:30:10:278 GMT+00:00 | Info | Sip | +15856272112 | localHost40149831:0
udp 420 Bytes OUT to 192.168.215.5:5060
SIP/2.0 600 Busy everywhere
Via:SIP/2.0/UDP 192.168.215.5;branch=z9hG4bKBroadWorks.1q6vn6u-192.168.215.5V5060-0-157003504-699484156-1273771810271-
From:\"ENGINEERING T20\"
;tag=699484156-1273771810271-
To:
;tag=1041404320-1273771810275
Call-ID:BW173010271130510705568600@192.168.215.5
CSeq:157003504 INVITE
Content-Length:0
Comme la cause de la libération est OCCUPÉE, la situation exige que la BFC soit affectée au HG. CFGNA ne démarrera que si un ou plusieurs périphériques reçoivent un INVITE. Comme aucun utilisateur n'est connecté au centre d'appels, aucun utilisateur n'est invité.