Cisco Unified Contact Center Express
Improve productivity and customer experiences
Easy to deploy, manage, and utilize, Cisco Unified Contact Center Express (Unified CCX) delivers a secure, available, virtual, and sophisticated customer interaction management solution for up to 400 IVR ports and agents. This integrated and omnichannel solution is intended for both formal and informal contact centers in small to medium sized businesses to enterprise branch deployments.
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Features
Desktops
Best-in-class agent and supervisor desktops supported with API for customization.
Choice of channels
Choice of channels for customers: inbound voice, outbound voice, outbound IVR, and digital channels.
Supervisor tools
Sophisticated supervisor tools including workforce optimization and reporting with live data.
Customer journey
Supports customer journeys using context service for better customer service and agent productivity.
Security
Secure platform built on SELinux, is TLS 1.2 ready, and provides advanced threat protection with Cisco Security.
Improve your results with services
Connect culture, process, and technology to bring the collaboration experience to life.
Support
Support
- All support information for Cisco Unified Contact Center Express
- Support Documentation And Software
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