Contents
- Compatibility Matrix
- Revision History
- Overview
- Deprecation Announcement for Cisco UCS Invicta
- Supported Languages
- Virtualization Support
- Hypervisor and Management Support
- VMware vSphere Versions
- Microsoft Hyper-V Versions
- RedHat Enterprise Virtualization Versions
- Operating System Support
- VMware vSphere Operating System Support
- Microsoft Hyper-V Operating System Support
- RedHat Virtualization Operating System Support
- Baremetal Operating System Support
- Third-Party Authentication Software Support
- Server Support
- Cisco Server Support
- HP Server Support
- Dell Server Support
- Network and Fabric Support
- Cisco Network and Fabric Support
- Cisco Application Centric Infrastructure and Related Software Support
- Brocade Network and Fabric Support
- F5 Network and Load Balancer Support
- Security and Firewall Support
- Cisco Security and Firewall Support
- Storage Support
- EMC Storage Support
- NetApp Storage Support
- IBM Storwize Storage Support
- Hyper-Converged Storage Support
- Cisco UCS Invicta Series Storage Support
- Converged Infrastructure Software Support
- VCE Software Support
- PowerShell Support
- PowerShell Agent Support
- PowerShell Console Support
- Cisco Solution Partner - Certified Support
- Hitachi Data Systems - Certified Support
- Pure Storage - Certified Support
- Obtaining Documentation and Submitting a Service Request
First Published: June 14, 2016
Last Updated: April 27, 2017
Compatibility Matrix
Revision History
Release
Date
Description
5.5
June 14, 2016
Created compatibility matrix for Cisco UCS Director, Release 5.5
5.5
July 6, 2016
Added support for Cisco Application Centric Infrastructure Controller, release 1.3(2*) in Cisco Application Centric Infrastructure and Related Software Support.
5.5(0.1)
August 31, 2016
Updated compatibility matrix for Cisco UCS Director, Release 5.5(0.1).
Added support for Cisco UCS Central, Release 1.5(1*) in Cisco Server Support.
5.5(0.1)
October 19, 2016
Clarified support for NetApp FAS Cluster Data ONTAP. See NetApp Storage Support.
5.5(0.1)
November 1, 2016
Added support for Hitachi Storage Connector. See Hitachi Data Systems - Certified Support.
5.5
April 27, 2017
Added spport for Pure Storage Connector. See Pure Storage - Certified Support.
Overview
Cisco UCS Director represents the next generation of software for the management and orchestration of data center infrastructure.
Cisco UCS Director delivers unified management and orchestration for the industry’s leading converged infrastructure solutions that are based on Cisco Unified Computing System (Cisco UCS) and Cisco Nexus. Cisco UCS Director extends the unification of compute, network, and storage layers through Cisco UCS to provide data center professionals with single pane-of-glass management and storage solution choice. Cisco UCS Director supports the industry’s leading converged infrastructure solutions, including NetApp FlexPod™ and FlexPod Express, EMC VSPEX, EMC VPLEX, and VCE Vblock™.
Cisco UCS Director automates the provisioning of resource pools across physical, virtual and baremetal environments from a unified, centralized management console reducing time-to-value for both applications and end users. Cisco UCS Director delivers native automated monitoring, OS and software updates and resource utilization analysis to free up your IT staff from mundane maintenance tasks allowing them to focus on competitive innovation for your business.
This document provides information regarding the physical and virtual devices and software supported by Cisco UCS Director. The information has been segmented into different functional areas and is organized by vendor within each functional area.
Virtualization Support
Cisco UCS Director enables the management and orchestration of multiple virtualization platforms.
Hypervisor and Management Support
VMware vSphere Versions
The following table outlines the versions of VMware vSphere that are supported by this release of Cisco UCS Director.
Note
Ensure proper compatibility between VMware vSphere Hypervisor and VMware vSphere vCenter Server versions as listed in the VMware vSphere compatibility matrix.
All Cisco UCS Director functionality may not be available across all supported VMware software versions. Certain features may not be available in older versions of VMware software.
Software Components
Supported Versions
Limitations on Support for VMware Features in Cisco UCS Director
VMware vSphere Hypervisor (ESX/ESXi)
5.0, including Update 1 and Update 2
None
5.1, including Update 1
None
5.5, including Update 1b, Update 2d, and Update 3b
None
6.0, including Update 1 and Update 2
Backwards compatibility for existing features supported for VMware vSphere 6.0. This release does not support the VM-FEX adapter feature of VMware vSphere 6.0.
VMware vSphere vCenter Server
5.0, including Update 1 and Update 2
None
5.1, including Update 1
None
5.5, including Update 1b, Update 2d, and Update 3b
None
5.5 (Linux)
None
6.0, including Update 1 and Update 2
Backwards compatibility for existing features supported for VMware vSphere 6.0. This release does not support the VM-FEX adapter feature of VMware vSphere 6.0.
VMware Virtual SAN
5.5, with VMware vSphere 5.5 Update 1
None
5.5, with VMware vSphere 5.5 Update 2
None
6.0, with VMware vSphere 6.0
Backwards compatibility for existing features supported for VMware Virtual SAN 5.5.
6.1, with VMware vSphere 6.0 Update 1
Backwards compatibility for existing features supported for VMware Virtual SAN 5.5.
VMware Site Recovery Manager
5.5
None
5.8
None
6.0
None
Microsoft Hyper-V Versions
The following table outlines the versions of Microsoft Hyper-V that are supported by this release of Cisco UCS Director.
Note
Ensure proper compatibility between Microsoft Hyper-V and Microsoft System Center versions as listed in the Microsoft Hyper-V compatibility matrix.
All Cisco UCS Director functionality may not be available across all supported Microsoft Hyper-V software versions. Certain features may not be available in older versions of Microsoft software.
Software Components
Supported Versions
Windows Versions
Microsoft Hyper-V Hypervisor
Version 2.0
2008 R2 SP1
Version 3.0
2012
2012 R2
Microsoft System Center Virtual Machine Manager (SCVMM)
Version 2.0.xxxx.x
2008 R2 SP1
Version 3.0.xxxx.x
2012
Version 3.1.3xxx.x
Version 3.1.5xxx.x
Version 3.1.6xxx.x
2012 SP1
Version 3.1.7xxx.x
Version 3.2.7xxx.x
Version 3.2.8xxx.x
2012 R2
2012 R2, Rollup 8
2012 R2, Rollup 9
Note
For integrations with Cisco Application Centric Infrastructure, you must use Windows 2012 R2, Rollup 9.
RedHat Enterprise Virtualization Versions
Operating System Support
VMware vSphere Operating System Support
Cisco UCS Director supports all guest operating systems compatible with VMware vSphere. For a complete list of VMware vSphere compatible guest operating systems, see the VMware Compatibility Guide.
Microsoft Hyper-V Operating System Support
Baremetal Operating System Support
Cisco UCS Director and Cisco UCS Director Bare Metal Agent supports all types of Linux and Microsoft Windows operating systems in baremetal provisioning workflows. Certain operating systems are packaged out-of-the-box with Cisco UCS Director Bare Metal Agent. However, additional operating systems can be added as necessary.
The following table outlines the baremetal operating systems that are supported by this release of Cisco UCS Director.
Third-Party Authentication Software Support
Server Support
Cisco UCS Director enables the management and orchestration of multiple server platforms from various server vendors. This support information is grouped by vendor.
Cisco Server Support
The following table outlines support for Cisco UCS servers and related hardware and software. Where a version includes an asterisk (*), all patches for that version are supported. For example, Release 3.0(1*) includes support for 3.0(1c), 3.0(1d) and so on.
Note
All Cisco UCS Director functionality may not be available across all supported Cisco UCS software versions. Certain features may not be available in older versions of Cisco UCS software.
The following table shows Cisco UCS Director compatibility with Cisco UCS hardware and software. This table does not reflect the compatibility betweenCisco UCS hardware and software. For information regardingCisco UCS compatibility, see the Cisco UCS hardware and software interoperability matrices for the appropriate release.
Components
Supported Models
Supported Software
Cisco UCS Manager
Software
All fabric interconnect, servers, and other hardware models supported by the version of Cisco UCS Manager (see the hardware and software interoperability matrices)
Cisco UCS Infrastructure Bundle and Cisco UCS Manager Software Bundle, Release:
Note vMedia policy support is only available for Release 3.1(1*).
Cisco UCS Central
Software
Cisco UCS Central, Release:
Cisco UCS Mini
Solution Components
Cisco UCS B-Series Blade Server, and Cisco UCS Infrastructure and Cisco UCS Manager Software Bundles, Release:
Note vMedia policy support is available for Releases 3.0(1*), 3.0(2*), and 3.1(1*).
Cisco UCS C-Series Rack Servers (Standalone through Rack accounts)
All models supported by the firmware versions for Cisco IMC Supervisor, Release 2.0 (see the Cisco IMC Supervisor Release Notes, Release 2.0).
All software versions supported by Cisco IMC Supervisor (see the Cisco IMC Supervisor Release Notes, Release 2.0).
Cisco 8-Socket C-Series Rack Mount Servers for SAP HANA
Cisco C880 M4
Firmware versions:
Cisco UCS E-Series Servers (Standalone through Rack accounts)
All models supported by the firmware versions for Cisco IMC Supervisor, Release 2.0 (see the Cisco IMC Supervisor Release Notes, Release 2.0).
All software versions supported by Cisco IMC Supervisor (see the Cisco IMC Supervisor Release Notes, Release 2.0).
HP Server Support
The following table outlines support for HP servers and related management software.
Components
Supported Models
Supported Software
HP Servers with HP Integrated Lights-Out 2 (iLO2)
Any HP server model or platform that supports iLO2
iLO 2.29
HP Servers with HP Integrated Lights-Out 3 (iLO3)
Any HP server model or platform that supports iLO3
iLO 1.57
HP Servers with HP Integrated Lights-Out 4 (iLO4)
Any HP server model or platform that supports iLO4
iLO 1.01
HP Servers with HP Onboard Administrator (OA)
HP OA chassis with c7000 blade servers
HP OA 4.3
HP OA 4.22
HP OA 3.60
Dell Server Support
The following table outlines support for Dell servers and related hardware and software.
Note
Cisco UCS Director leverages the IPMI interface on Dell servers for all management and orchestration capabilities across both blade and rack-mount form factors. Cisco UCS Director does not support any other Dell management interface as of this publication.
Network and Fabric Support
Cisco Network and Fabric Support
The following table outlines support for Cisco network and fabric devices.
Note
This support includes the Nexus Operating System (NX-OS) kickstart and system software images.
Nexus support currently includes the Layer 2 feature-set only. The Layer 3 feature-set is not supported at this time.
Components
Supported Models
Supported Software
Cisco Nexus 1000 Series Distributed Virtual Switch
Nexus 1000V for VMware vSphere
NX-OS, Release:
Nexus 1000V for Microsoft Hyper-V
NX-OS, Release:
Cisco Nexus 1100 Series Cloud Services Platform
Nexus 1110
NX-OS, Release:
Cisco Nexus 3000 Series Data Center Switches
Nexus 3016Q
Nexus 3064T
Nexus 3064X
NX-OS, Release 5.0(3)U5(1e)
Nexus 3048
NX-OS, Release:
Nexus 3172
NX-OS, Release:
Nexus 3548
NX-OS, Release 5.0(3)U5(1c)
Cisco Nexus 5000 Series Data Center Switches
Nexus 5596Q
NX-OS, Release 7.0(7)N1(1)
Nexus 5596UP
Nexus 5596T
NX-OS, Release 6.0(2)N2(5)
Nexus 5548UP
NX-OS Release:
Nexus 5548P
NX-OS, Release:
Nexus 5696Q
NX-OS, Release:
Nexus 5672UP
NX-OS, Release:
Nexus C5624Q
NX-OS, Release:
Nexus 5648Q
NX-OS, Release:
Nexus 56128P
NX-OS, Release 7.1(1)N1(1)
Cisco Nexus 6000 Series Switches
Nexus 6001-64P
NX-OS, Release:
Cisco Nexus 7000 Series Data Center Switches
(M-series I/O modules are not listed as they do not support Fabric Path)
Nexus 7702
Nexus 7706
Nexus 7710
Nexus 7718
NX-OS, Release 6.2(8a)
Nexus 7004
Nexus 7009
Nexus 7018
NX-OS, Release 6.2(8a)
Nexus 7010
NX-OS, Release:
Supervisors
NX-OS, Release 6.1(3)
Supervisor 2E
Supervisor 2
NX-OS, Release 6.1(2)
Supervisor 1
NX-OS, Release:
F-Series I/O Modules:
Cisco Nexus 9000 Series Data Center Switches (standalone mode only)
Nexus 9396 PX
NX-OS, Release:
Nexus 9508
NX-OS, Release 6.1(2)I2(2)
Nexus 9504
NX-OS, Release:
Nexus C9516
NX-OS, Release:
Nexus 9372TX
NX-OS, Release 6.1(2)I3(1)
Nexus 9396TX
NX-OS, Releases:
Nexus 9332PQ
NX-OS, Release 7.0(3)I1(1)
Nexus 9372PX standalone
NX-OS, Release:
Nexus 93120
NX-OS, Release 7.0(3)I2(2)
Nexus 93128
NX-OS, Release:
Unified Fabric Automation
Data Center Network Manager
Release Versions:
Cisco MDS 9100 Series Data Center Fabric Switches
MDS 9124
NX-OS, Release 5.2(6b)
MDS 9148
NX-OS, Release:
MDS 9148S
NX-OS, Release 6.2(13a)
Cisco MDS 9500 Series Data Center Fabric Switches
(Module level support exists, but is not listed here.)
MDS 9506
MDS 9509
MDS 9513
NX-OS, Release 6.2(1)
Cisco MDS 9700 Series Data Center Fabric Switches
MDS 9706
NX-OS, Release:
MDS 9710
NX-OS, Release 6.2(1)
Cisco IOS Devices
C2960S
Other devices that support the software version
IOS 12.2(55)SE5
Cisco Application Centric Infrastructure and Related Software Support
The following table outlines support for Cisco Application Centric Infrastructure (Cisco ACI) components. Where a version includes an asterisk (*), all patches for that version are supported. For example, Release 1.1(1*) includes support for 1.1(1o), 1.1(1j) and so on.
Support for Related Software with Cisco ACI
The following table outlines support for related software used with Cisco ACI.
Components
Supported Hardware Versions
Supported Software Versions
Supported Device Packages
Citrix NetScaler VPX
10.1 and later
Major Version: 1.0, Minor Version: 52.41
Major Version: 1.0, Minor Version: 10.1-129.52
Major Version 1.0, Minor Version 10.1-129.62
Major Version 10.5 Minor Version 52.1155
Citrix NetScaler SDX
8015
10.1 and later
Major Version: 1.0, Minor Version: 52.41
Major Version: 1.0, Minor Version: 10.1-129.52
Major Version 1.0, Minor Version 10.1-129.62
Major Version 10.5 Minor Version 56.22
Citrix NetScaler 1000V
10.1 and later
Major Version: 1.0, Minor Version: 52.41
Major Version: 1.0, Minor Version: 10.1-129.52
Major Version 1.0, Minor Version 10.1-129.62
Cisco ASAv
9.1(2)
9.2(0)
9.3(1)
9.3(2)
9.4(2)
9.5(2.200)
1.0
1.0.1(1)
1.1(1.2)
1.2(3.11)
1.2(3.15)
1.2(4.8)
1.2(5.5)
Brocade Network and Fabric Support
F5 Network and Load Balancer Support
The following table outlines support for F5 network and load balancer devices.
Note
Remote user authentication is not supported for F5 Load Balancer with a version less than 12.0.0. To use remote authentication, you must have F5 Load Balancer 12.0.0(0.0.606) and follow the instructions provided by F5.
Security and Firewall Support
Cisco UCS Director enables the management and orchestration of Cisco security and firewall platforms.
Cisco Security and Firewall Support
The following table outlines support for Cisco security and firewalls.
Components
Supported Models
Supported Software
Cisco ASA 5500 Series Firewall
5515
9.1(1)
9.1(2)
9.3(1)
5510
8.4(5)
9.1(5)
5555
9.5(2)
5585
9.1(2)
9.3(1)
9.4(1)
9.4(2)
9.5(2)
Cisco ASAv
9.1(2)
9.2(0)
9.3(1)
9.3(2)
9.4(2)
9.5(2)
Cisco Virtual Security Gateway
4.2(1)VSG2(1.1)
Cisco Prime Network Services Controller
3.2
Cisco Identity Services Engine
1.2.0.899
Storage Support
Cisco UCS Director enables the management and orchestration of multiple storage platforms from various vendors. This support information is grouped by vendor.
EMC Storage Support
The following table outlines support for EMC storage devices.
Components
Supported Models
Supported Software
Supported Management Interfaces
Symmetrix VMAX (block only)
VMAX 10K
VMAX 20K
VMAX 40K
Enginuity 5876.x.x
Symmetrix CLI (symcli) v7.5.1.0
Symmetrix CLI (symcli) v7.6.1.0
Symmetrix CLI (symcli) v8.0.2.0
Linux-based Solutions Enabler v7.5
Linux-based Solutions Enabler v7.6
Linux-based Solutions Enabler v8.0
Windows-based Solutions Enabler v 8.0
Symmetrix VMAX3
VMAX 100K
Enginuity 5977.x.x
Symmetrix CLI (symcli) v8.0.2.0
Symmetrix CLI (symcli) v8.1.0
Linux-based Solutions Enabler v8.0
Linux-based Solutions Enabler v8.1.0
Windows-based Solutions Enabler v8.0
Windows-based Solutions Enabler v8.1.0
VMAX 200K
Enginuity 5977.x.x
Symmetrix CLI (symcli) v8.0.2.0
Symmetrix CLI (symcli) v8.1.0
Linux-based Solutions Enabler v8.0
Linux-based Solutions Enabler v8.1.0
Windows-based Solutions Enabler v8.0
Windows-based Solutions Enabler v8.1.0
VNX (File, Block, Unified)
VNX 5100 VNX 5500
VNX 5700
VNX 7500
File: DART 7.0.53-x
Block: Flare OS 05.31.000.5.x
VNX Control Station v7.0.53-x
Navisphere naviseccli Revision 7.30.15.0.44
NaviCLI installed on one of the following:
VNX 5300
File:
Block:
VNX Control Station v7.0.53-x
Navisphere naviseccli Revision 7.30.15.0.44
NaviCLI installed on one of the following:
VNX2 (File, Block, Unified)
VNX 5200
VNX 5400
VNX 5600
VNX 5800
VNX 7600
VNX 8000
File:
Block: Flare OS 05.33.000.5.015
Navisphere naviseccli Revision 7.30.15.0.44
VM: CentOS 6.4
NaviCLI installed on Windows 2008
VPLEX
Local
V5.2.1.01.00.02
V5.3.0.01.00.04
V5.4
Metro
V5.2.1.01.00.02
V5.3.0.01.00.04
V5.4
VNXe
VNXe-3200
V3.0.1.4029529
V3.1.5.6801782
RecoverPoint
RecoverPoint EX
V4.0.2
V4.1.SP2.P1
Isilon
S200-2U-Dual-24GB- 2x1GE-2x10GE SFP+-7373GB
X200-2U-Single-6144MB- 2x1GE-2x10GE SFP+-6144GB
NL400-4U-Dual-12GB- 4x1GE-36TB
V7.1.0.0
V7.2.0.3
XtremIO
V4.0.1
NetApp Storage Support
The following table outlines support for NetApp storage devices.
Note
For NetApp Data-ONTAP 7-Mode, Cisco UCS Director can connect either directly to the storage controllers or it can leverage the NetApp OnCommand Unified Manager Core to proxy the management of each storage controller.
Components
Supported Models
Supported Versions
Supported Management Interfaces
NetApp FAS (Data-ONTAP 7-Mode)
NetApp FAS (Data-ONTAP 7-Mode)
Data-ONTAP 8.2.2P1
Data-ONTAP 8.1.4P1
Data-ONTAP 8.2.1
Data-ONTAP 8.2.0
Data-ONTAP 7.3.x
Data-ONTAP 8.2.2P2
Direct Data ONTAP Ether
NetApp FAS (Clustered Data ONTAP)
All FAS models supported by NetApp Clustered Data ONTAP, except All Flash FAS.
Data-ONTAP 8.2.2P1
Data-ONTAP 8.2.0
Data-ONTAP 8.2.1
Data-ONTAP 7.3.x
Data-ONTAP 8.3GA
Data-ONTAP 8.3RC2
Data-ONTAP 8.3.1GA
NetApp Clustered Data ONTAP- Management Logical Interface (LIF)
NetApp OnCommand Unified Manager Core (7-Mode only
Software
NetApp OnCommand Data Fabric Manager 4.0
NetApp OnCommand Unified Manager Core 5.0.2 (formerly named Data Fabric Manager)
Virtual Storage Console
Plugin for VMware vCenter.
4.2.1
6.0
IBM Storwize Storage Support
The following table outlines support for IBM Storwize storage devices:
Components
Supported Versions
Supported Management Interfaces
IBM Storwize V7000 Unified
1.5.0.6-4, 7.3.0.8 (build 97.5.1411110000)
1.5.1.2-1, 7.4.0.2 (build 103.21.1412180000)
7.2.0.3 (build 87.4.1402180000)
SSH (Secure Shell)
IBM Storwize V7000
7.4.0.2 (build 103.21.1412180000)
7.3.0.6 (build 97.5.1409050000)
7.2.0.3 (build 87.4.1402180000)
SSH (Secure Shell)
IBM SAN Volume Controller
7.2.0.3 (build 87.4.1402180000)
SSH (Secure Shell)
Hyper-Converged Storage Support
The following table outlines support for hyper-converged storage.
Components
Supported Host (Cisco UCS C-Series Rack Servers)
Supported Software
Cisco VSAN Ready Node
C240 M3
VMware VSAN 5.5, with VMware vSphere 5.5 Update 1
VMware VSAN 5.5, with VMware vSphere 5.5 Update 2
VMware VSAN 5.5, with VMware vSphere 6.0
VMware VSAN 6.0 (backward compatibility features of VSAN 5.5), with VMware vSphere 6.0 Update1
C240 M4
VMware VSAN 5.5, with VMware vSphere 5.5 Update 1
VMware VSAN 5.5, with VMware vSphere 5.5 Update 2
VMware VSAN 5.5, with VMware vSphere 6.0
VMware VSAN 6.0 (backward compatibility features of VSAN 5.5), with VMware vSphere 6.0 Update1
Cisco UCS Invicta Series Storage Support
The following table outlines support for Cisco UCS Invicta Series storage devices and software.
Note
Cisco UCS Invicta Series Storage accounts will be deprecated in the next major release. See Deprecation Announcement for Cisco UCS Invicta.
Converged Infrastructure Software Support
Cisco UCS Director supports software designed for converged infrastructure. This support information is grouped by vendor.
Cisco Solution Partner - Certified Support
This section describes the support for integrations with and solutions for Cisco UCS Director that were developed by Cisco partners and have been tested and certified by Cisco.
The intellectual property for these solutions (developed as Cisco UCS Director Open Automation plug-in software) are owned by the partner that developed the solution. Therefore, the plug-in software is not distributed with Cisco UCS Director software from Cisco. You can download all Cisco certified solutions and plug-in software for Cisco UCS Director directly from the website of the partner who developed the plug-in. You can also contact the sales team for the partner or its vendor for more information. Cisco UCS Director customers can also log in to the Technology Solution Catalog on Cisco Market Place and search on the partner name for more information about feature support and benefits.
Hitachi Data Systems - Certified Support
The following table outlines support for integrations with Cisco UCS Director that were developed by Hitachi Data Systems and have been tested and validated by Cisco. This solution is available for download from Hitachi Data Systems. Additional information about the solution is available on the Hitachi Storage Connector page on Cisco Marketplace.
Solution Name
Solution Version
Supported Models
Certified Software/Firmware Versions
Hitachi Storage Connector for Cisco UCS Director
v2.1.0
Hitachi Virtual Storage Platform G/F800
83-02-04-00/00
Hitachi Virtual Storage Platform G/F600
83-02-04-00/00
Hitachi Virtual Storage Platform G/F400
83-02-04-00/00
Hitachi Virtual Storage Platform G200 (VSP Gx00 and Fx00)
83-02-04-00/00
Hitachi Virtual Storage Platform G1000 (VSP G1000)
80-03-34-00/00
Hitachi Virtual Storage Platform (VSP)
70-06-35-00/00
Hitachi Unified Storage VM (HUS-VM)
73-03-44-00/00
Pure Storage - Certified Support
The following table outlines support for integrations with Cisco UCS Director that were developed by Pure Storage and have been tested and validated by Cisco. Additional information about the solution and a link to download the solution are available on the Pure Storage Connector for UCS Director page on Cisco Marketplace.
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, using the Cisco Bug Search Tool (BST), submitting a service request, and gathering additional information, see What's New in Cisco Product Documentation.
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