Cisco ICS 7750 - Cisco IOS Release 12.2(8)YL
Available Languages
Table Of Contents
Release Notes for Cisco IOS Release 12.2(8)YL on the Cisco ICS 7750
Wide Area Network Interface Cards, Voice Interface Cards, and Voice WAN Interface Cards
Determining Your Software Release
New Software Features in Release 12.2(8)YL
Software Images on MRP and ASI Cards
Open Caveats - Release 12.2(8)YL
Cisco IOS Software Documentation Set
Release 12.2 Documentation Set
Obtaining Technical Assistance
Release Notes for Cisco IOS Release 12.2(8)YL on the Cisco ICS 7750
July 22, 2002
These release notes describe features and functionality of Cisco IOS Release 12.2(8)YL on the Cisco Integrated Communications System (ICS) 7750.
CautionSoftware upgrades for the Cisco ICS 7750 are delivered in packaged system software bundles that are distributed on Cisco.com and/or on CD-ROM. Each Cisco ICS 7750 system software bundle is certified with a specific Cisco IOS release. Appropriate consideration must be given to the other software in the bundle when installing Cisco IOS software in the Cisco ICS 7750. Contact your sales representative for ordering instructions.
These release notes are updated as needed to describe new memory requirements, new features, new hardware support, software platform deferrals, microcode changes, related document changes, and any other important changes. Use these release notes with the Cross-Platform Release Notes for Cisco IOS 12.2T located on CCO and the Documentation CD-ROM.
Contents
These release notes discuss the following topics:
•
System Requirements
This section describes the system requirements for Release 12.2(8)YL on the Cisco ICS 7750. It includes the following sections:
•
Memory Requirements
Table 1 describes the memory requirements for the Cisco IOS feature sets supported by Cisco IOS Release 12.2(8)YL on ASIs and MRPs in a Cisco ICS 7750 chassis.
Table 1 Available Software Images and Memory Requirements for ASIs and MRPs
Cisco ICS 7750
IP/Voice Plus
ics7700-sv3y-mz
S77a-x.x.x
16MB
Not applicable
64 MB
RAM
IP/FW/Voice Plus IPSec 56
ics7700-k8o3sv3y-mz
S77b-k8-x.x.x
16MB
Not applicable
64MB
RAM
IP/FW/Voice Plus IPSec 3DES
ics7700-k9o3sv3y-mz
S77c-k9-x.x.x
16MB
Not applicable
64MB
RAM
IP/IPX/AT/
IBM/ Voice, Plusics7700-bnr2sv3y-mz
S77d-x.x.x
16MB
Not applicable
64MB
RAM
IP/IPX/AT/IBM/FW/ Voice, Plus IPSec 56
ics7700-bk8no3r2sv3y-mz
S77e-k8-x.x.x
16MB
Not applicable
64MB
RAM
IP/IPX/AT/IBM/FW/ Voice, Plus IPSec 3DES
ics7700-bk9no3r2sv3y-mz
S77f-k9-x.x.x
16MB
Not applicable
64 MB
RAM
Reduced-IP/
Analog Voice Plus4ics7700-sv12y10-mz
ICS-7750-AV
16MB
Not applicable
64 MB
RAM
Reduced-IP/
Voice Plus4ics7700-sv3y10-mz
ICS-7750-DV
16MB
Not applicable
64 MB
RAM
1 In addition to the Cisco IOS software listed above, each software bundle contains the following software: Cisco IOS software for the system switch processor (SSP) card, ICS System Manager, ICS Core Software, and system alarm processor (SAP) software. The x.x.x in the system software bundle name represents the release number. For example, for release 2.4.0, the name of the bundle containing the IP/Voice Plus image would be S77a-2.4.0.
2 Flash memory is not used for the Cisco IOS image on ASIs and MRP200s. Since onboard flash is not available on ASIs and MRP200s, a Cisco IOS compressed image resides on the system processing engine (SPE) and is downloaded to the RAM of each ASI or MRP200 before image decompression.
3 You can upgrade ASI or MRP card memory to 80 MB, 96 MB, or 128MB by installing a dual in-line memory module (DIMM) in the card DIMM slot. For memory upgrade instructions, refer to Installing Memory, PVDM, and VPN Modules in ASI Cards, MRP Cards, and SPE Cards in the Cisco ICS 7750.
4 This image comprises one of the new voice-only packages, and does not include data networking support. For more information, see the "New Software Features in Release 12.2(8)YL" section.
Hardware Supported
Cisco IOS Release 12.2(8)YL supports ASIs and MRPs in a Cisco ICS 7750. See Table 2 for a description of the processor cards which are supported in the Cisco ICS 7750.
Processor Cards
Table 2 lists the processor cards in the Cisco ICS 7750.
Table 2 Cisco ICS 7750 Processor Cards
SPE
A single-board computer that runs system software applications such as ICS System Manager and Cisco CallManager.
•
•
MRP200
MRP300
A voice-and-data-capable router that can carry voice traffic over an IP network and can link remote Ethernet LANs to central offices over WAN links. The multiservice route processor has two slots that support combinations of WAN interface cards (WICs), voice WAN interface cards (VWICs), and Voice interface cards (VICs). It also has two slots to support Packet Voice Data modules (PVDMs). Five versions of PVDMs are available. The MRP 300 has onboard flash memory.
Supports the data and voice interface port types listed in Table 5.
ASI 81
MRP3-8FXS
A voice-and-data-capable router that can carry voice traffic over an IP network and can link small-to- medium-size remote Ethernet LANs to central offices over WAN links (depending on the type of card installed in its WIC/VIC/VWIC slot) and can support connections to analog telephones, fax machines, and polycoms. It also has two PVDM slots. The MRP3-8FXS has onboard flash memory.
•
•
ASI 160
MRP3-16FXS
An analog gateway that supports connections to telephones, fax machines, and polycoms. It also has two PVDM slots. The MRP3-16FXS has onboard flash memory.
Sixteen FXS ports
System alarm processor (SAP)
A module that monitors the status of the chassis, power supply modules, and fans, and feeds real-time data to the system processing engines. The SAP card delivers its data to the SPE running System Manager.
•
•
System switch processor (SSP)
An Ethernet switch that passes data between all system cards and to any other Ethernet switches connected to the system.
Two Ethernet 10/100 ports
1 System software release 2.1.0 or later is supported only on SPE 310s.
Table 3 lists the number of processor cards supported by a Cisco ICS 7750.
Table 3 Number of Cards Supported in a Cisco ICS 7750 Chassis
SAP
1
1
SSP
1
1
MRP
0
5
ASI
0
5
SPE 310
1
5
200W power supply module
1
2
MRP and ASI Card Upgrades
You can upgrade MRP and ASI cards as follows:
•
•
Note
Table 4 provides information about the modules that you can install in ASI and MRP cards
Table 4 Cisco ASI and MRP Card Replacement DIMMs and PVDMs
16-MB SDRAM DIMM
MEM-MRP-16D=
32-MB SDRAM DIMM
MEM-MRP-32D=
64-MB SDRAM DIMM
MEM-MRP-64D=
4-channel packet voice/fax data DSP module
PVDM-256K-4=
8-channel packet voice/fax data DSP module
PVDM-256K-8=
12-channel packet voice/fax data DSP module
PVDM-256K-12=
16-channel packet voice/fax data DSP module
PVDM-256K-16=1
20-channel packet voice/fax data DSP module
PVDM-256K-20=
1 The PVDM-256K-16 is the recommended DSP module for ASI cards. Refer to the "PVDM Requirements" appendix in the Cisco ICS 7750 Installation and Configuration Guide.
Wide Area Network Interface Cards, Voice Interface Cards, and Voice WAN Interface Cards
Table 5 lists the WICs, VICs, and VWICs that you can order in Cisco ICS 7750 MRP and ASI 81 cards. Refer to the Cisco ICS 7750 Installation and Configuration Guide and the ICS System Manager online help for configuration instructions.
Table 5 Supported WICs, VICs and VWICs
1-port serial, asynchronous and synchronous (T1/E1)
WIC-1T
2-port serial, asynchronous and synchronous (T1/E1)
WIC-2T
2-port serial, low speed (up to 128 kbps), asynchronous and synchronous
WIC-2A/S
WIC-1B-ST
1-port ISDN BRI with integrated NT1 (U interface)
WIC-1B-U
1-port, four-wire 56-kbps CSU/DSU3
WIC-1DSU-56K4
1-port, T1/fractional T1 CSU/DSU
WIC-1DSU-T1
2-port FXS4 voice/fax interface card
VIC-2FXS
2-port FXO5 voice/fax interface card
VIC-2FXO
2-port FXO voice/fax interface card with battery reversal detection and caller ID support (for the United States)
VIC-2FXO-M1
2-port FXO voice/fax interface card with battery reversal detection and caller ID support (for Europe)
VIC-2FXO-M2
2-port FXO voice/fax interface card with battery reversal detection (for Australia)
VIC-2FXO-M3
2-port E&M6 voice/fax interface card
VIC-2E/M
2-port analog DID7 voice/fax interface card
VIC-2DID
4-port analog FXS/DID voice/fax interface card
VIC-4FXS/DID
2-port ISDN BRI voice/fax interface card (network and terminal side)
VIC-2BRI-NT/TE
1-port T1/fractional T1 multiflex trunk with CSU/DSU
VWIC-1MFT-T1
2-port T1/fractional T1 multiflex trunk with CSU/DSU
VWIC-2MFT-T1
1-port E1/fractional E1 multiflex trunk with CSU/DSU
VWIC-1MFT-E1
2-port E1/fractional E1 multiflex trunk with CSU/DSU
VWIC-2MFT-E1
1 ISDN = Integrated Services Digital Network
2 BRI = Basic Rate Interface
3 CSU/DSU = channel services unit/data services unit
4 FXS = Foreign Exchange Station
5 FXO = Foreign Exchange Office
6 E&M = Ear and Mouth
7 DID = Direct Inward Dial
SPE Card Support
Release 2.1.0 or later is supported only on SPE 310s. The SPE 310 offers a keyboard port, a video port, and two universal serial bus (USB) ports supporting standard USB devices such as mice, keyboards, and CD-ROM drives.
The SPE 310 also features a 700-MHz Pentium III processor, a 20.4-GB hard disk drive, and 512 MB of onboard memory. You can upgrade SPE 310 memory to a maximum of 1536 MB by installing 256-MB or 512-MB dual in-line memory modules (DIMMs) in one or both of the SPE card DIMM slots.
For instructions on how to upgrade the memory on SPE 310 cards, refer to Installing Memory, PVDM, and VPN Modules in ASI Cards, MRP Cards, and SPE Cards in the Cisco ICS 7750.
Determining Your Software Release
Complete the following steps to determine the Cisco IOS software version running on Cisco ICS 7750 ASI, MRP, or SSP cards:
Step 1
Step 2
telnet IP addressStep 3
Step 4
card> show versionThe following is some of the output that is displayed after entering the command show version on an ASI or MRP card:
router> show versionCisco Internetwork Operating System SoftwareIOS (tm) ICS7700 Software (ICS7700-SV3Y-M), Version 12.2(8)YL, EARLY DEPLOYMENT RELEASE SOFTWARE (fc1)
Additional output lines from the show version command include information such as the processor revision numbers, amount of available memory, hardware IDs, and partition information.
Feature Set Tables
The Cisco IOS software is packaged in feature sets consisting of software images—depending on the platform. Each feature set contains a specific set of Cisco IOS features. Release 12.2(8)YL supports the same feature sets as Releases 12.2 and 12.2T, but Release 12.2(8)YL can include new features supported by the Cisco ICS 7750 platform. Table 6 lists the feature sets supported by the Cisco ICS 7750.
Table 6 Feature Sets Supported by the Cisco ICS 7750
Cisco ICS 7750 IOS IP, Voice, Plus
IP/Voice Plus
ics7700-sv3y-mz
Cisco ICS 7750 IOS IP, FW, Voice, Plus, IPSec 56
IP/FW/Voice Plus IPSec 56
ics7700-k8o3sv3y-mz
Cisco ICS 7750 IOS IP, FW, Voice, Plus, IPSec, 3DES
IP/FW/Voice Plus IPSec 3DES
ics7700-k9o3sv3y-mz
Cisco ICS 7750 IOS IP, IPX, AT, IBM, Voice, Plus
IP/IPX/AT/IBM/Voice Plus
ics7700-bnr2sv3y-mz
Cisco ICS 7750 IOS IP, IPX, AT, IBM, FW, Voice, Plus, IPSec 56
IP/IPX/AT/IBM/FW/ Voice Plus IPSec 56
ics7700-bk8no3r2sv3y-mz
Cisco ICS 7750 IOS IP, IPX, AT, IBM, FW, Voice, Plus, IPSec, 3DES
IP/IPX/AT/IBM/FW/ Voice Plus IPSec 3DES
ics7700-bk9no3r2sv3y-mz
Cisco ICS 7750 IOS Reduced IP, Analog Voice, Plus1
Reduced-IP/Analog Voice Plus
ics7700-sv12y10-mz
Cisco ICS 7750 IOS Reduced IP, Voice, Plus1
Reduced-IP/Voice Plus
ics7700-sv3y10-mz
1 This image comprises one of the new voice-only packages, and does not include data networking support. For more information, see the "New Software Features in Release 12.2(8)YL" section.
Note
New and Changed Information
The following section lists the new software features supported by the Cisco ICS 7750 for Cisco IOS software Release 12.2(8)YL.
New Software Features in Release 12.2(8)YL
Cisco IOS Release 12.2(8)YL on the Cisco ICS 7750 supports the new software features described in this section.
ICS 7750 Voice-only Systems
The Cisco ICS 7750 Voice-only Systems are IP telephony product bundles that include the Cisco ICS 7750 hardware and software components for Cisco CallManager support (up to 50 IP phones), PSTN connectivity, analog business device connectivity and Cisco Unity Voice Mail (for 25 voice mail boxes). They are designed for customers with 50 or fewer IP phones who need standalone voice functionality and want the flexibility to add more advanced data routing and voice over the WAN networking functionality as their business needs change. There are currently two Cisco ICS 7750 Voice-only systems:
•
•
Table 7 Interface Card Support for Cisco ICS 7750 Analog and Digital Voice-Only Systems
VIC-2FXO
Yes
Yes
VIC-2FXO-M1
Yes
Yes
VIC-2FXO-M2
Yes
Yes
VIC-2FXO-M3
Yes
Yes
VIC-2FXS
Yes
Yes
VIC-4FXS/DID
Yes
Yes
VIC-2FXO-EU
Yes
Yes
VIC-2DID
Yes
Yes
VIC-2E/M
Yes
Yes
VIC-4DID/FXS
Yes
Yes
VIC-2BRI-NT/TE
Yes
Yes
VWIC-1MFT-T1
No
Yes
VWIC-2MFT-T1
No
Yes
VWIC-1MFT-E1
No
Yes
VWIC-2MFT-E1
No
Yes
WIC-1DSU-T11
No
No
WIC-1T1
No
No
WIC-2T1
No
No
WIC-2A/S1
No
No
WIC-1DSU-56K41
No
No
WIC-1B-S/T1
No
No
WIC-1B-U1
No
No
1 To run WAN interface cards on a voice-only system, a Data Networking system upgrade is required. A Data Networking system upgrade is not required for routing data over a LAN.
Upgrading the ICS 7750 Voice-only Systems With IOS Feature Licenses
This section describes the upgrade options available for voice-only systems.
•
A digital voice image upgrade entitles you to connect to the Public Switch Telephone Network (PSTN) using digital voice trunks. It does not entitle you to use that digital voice interface card for data channel groups. To add data channel group support to a digital voice interface card, you must purchase a data networking feature license.
•
To enable the data networking image, load the image to the Cisco ICS 7750 and add the desired WAN interface cards (WICs). For a complete list of WICs, see the WICS denoted with a footnote in Table 7.
•
For example, if you would like to route encrypted data traffic between two sites that have ICS-7750 voice-only systems, you must upgrade both systems with the data networking system upgrade. To add data encryption, purchase one of the IP SEC images listed in Table 1.
Upgrading directly to an IP SEC and/or legacy protocol IOS image from a voice-only IOS image is unauthorized without first purchasing a data networking system upgrade. In addition, a spare IP VOICE PLUS image may not be loaded to your voice-only system in place of purchasing the data networking system upgrade (Part No. SW-ICS-DN-UPGD=).
•
Important Notes
The following sections contain important notes about Cisco IOS-related issues that can apply to the Cisco ICS 7750.
Software Images on MRP and ASI Cards
All of the MRPs and ASIs in a Cisco ICS 7750 must run the same Cisco IOS image.
Caveats
Caveats describe unexpected behavior or defects in Cisco IOS software releases. Severity 1 caveats are the most serious caveats, severity 2 caveats are less serious, and severity 3 caveats are the least serious of these three severity levels.
Caveats in Release 12.2 T are also in Release 12.2(8)YL. For information on caveats in Cisco IOS Release 12.2 T, refer to the Caveats for Cisco IOS Release 12.2 T document. For information on caveats in Cisco IOS Release 12.2, refer to the Caveats for Cisco IOS Release 12.2 document. These documents list severity 1 and 2 caveats, and are located on CCO and the Documentation CD.
Note
Open Caveats - Release 12.2(8)YL
This section describes unexpected behavior in Release 12.2(8)YL.
CSCdz23298
If FXO channel associated signaling (CAS) is used on an MRP300, the MRP300 might reload sporadically.
Workaround—Use E&M signaling instead of FXO signaling, or downgrade to Release 12.2(4)YH.
CSCdx88902
If 2 Mbps of data is sent over a 2 Mbps link when there are 24 voice calls already in process on an MRP or ASI, the CPU utilization on the MRP or ASI will increase and will cause some data packets to be dropped. For a brief period, some calls might be dropped during call setup, but the system will automatically recover. Calls in progress will not be affected.
One or more of the following syslog messages might be generated in response to this condition:
%IPM_C54X-1-TOOBIG: DSP 6, packet (size 16460) too big.%IPM_C54X-3-HOST_XMIT_BLOCKED: Host is unable to transmit packets to DSP 6%VTSP-3-DSP_TIMEOUT: DSP timeout on event 0x6: DSP ID=0x1: DSP Disc (call mode=0)%IPM_C54X-3-NO_BUFFERS: No buffers available for DSP buffer pool%IPM_C54X-1-DSP_TIMEOUT: dsp 1 NOT RESPONDING.Workaround—Reduce the data traffic to the extent required to reduce or eliminate dropped data packets.
CSCdx81837
If you are configuring T1 PRI or E1 PRI on an ASI81 or MRP, the total number of channels shown when you enter the show run command might not correspond to the actual number of usable PRI channels.
Workaround—Always enter the show voice dsp command to determine how many DSPs are available before attempting to configure T1 PRI or E1 PRI on ASI81 or MRP.
Note
isdn service command), or enter the isdn busy command to set a false busy signal on individual channels (refer to the documentation for the isdn busy command).
CSCdy02040
If you are using an MRP or ASI with an E1 or T1 CAS trunk, if you change the TDM clocking on an E1 or T1 controller from an export clock configuration to an import clock configuration, and if the E1 or T1 controller is shut down when its clocking is changed, then configuring a DS0 group and entering a no shut command on that controller will cause intermittent call failures on some time slots.
For example, if interface T1 0/0 is configured as an export clock and interface T1 0/1 is also configured as an export clock, the following sequence of commands will cause intermittent call failures on T1 0/1:
controller T1 0/0shutdownno ds0-group 0 timeslots 1-24no tdm clock T1 0/0controller T1 0/1shutdownno ds0-group 1 timeslots 1-24no tdm clock T1 0/1tdm clock T1 0/0 voice export linetdm clock T1 0/1 voice import T1 0/0 internalcontroller T1 0/0ds0-group 0 timeslots 1-24 type e&m-wink-startno shutdowncontroller T1 0/1ds0-group 1 timeslots 1-24 type e&m-wink-startno shutdownWorkaround—Do not shut down the E1 or T1 controller before changing its tdm clock configuration. Based on the example shown above, the following configuration will work:
controller T1 0/0no ds0-group 0 timeslots 1-24no tdm clock T1 0/0controller T1 0/1no ds0-group 1 timeslots 1-24no tdm clock T1 0/1tdm clock T1 0/0 voice export linetdm clock T1 0/1 voice import T1 0/0 internalcontroller T1 0/0ds0-group 0 timeslots 1-24 type e&m-wink-startcontroller T1 0/1ds0-group 1 timeslots 1-24 type e&m-wink-startRelated Documentation
The following sections describe the documentation available for the Cisco ICS 7750. Typically, these documents consist of hardware and software installation guides, Cisco IOS configuration and command references, system error messages, feature modules, and other documents.
Documentation is available as printed manuals or electronic documents, except for feature modules, which are available online on Cisco.com and the Documentation CD-ROM.
Use these release notes with the documents listed in the following sections:
•
Release-Specific Documents
The following documents are specific to Release 12.2 and apply to Release 12.2(8)YL. They are located on Cisco.com and the Documentation CD-ROM:
•
–
Products & Services: IOS Software: Cisco IOS Software Releases 12.2: Cisco IOS Software Releases 12.2 YL: Instructions & Guides: Release Notes: Cisco ICS 7750 - Cisco IOS Release 12.2(8)YL
–
Product Documentation: Cisco IOS Software: Release 12.2: Release Notes: Cisco Integrated Communications System 7750: Release Notes for Cisco IOS Release 12.2(8)YL on the Cisco ICS 7750
•
–
Products & Services: IOS Software: Cisco IOS Software Releases 12.2: Cisco IOS Software Releases 12.2 T: Instructions and Guides: Release Notes: Cisco IOS Software Releases 12.2 T
–
Product Documentation: Cisco IOS Software: Cisco IOS Release 12.2: Release Notes: Cisco IOS Release 12.2 T
•
The Caveats for Cisco IOS Release 12.2 and Caveats for Cisco IOS Release 12.2 T documents contain caveats applicable to all platforms for all maintenance releases of Release 12.2.
–
Products & Services: IOS Software: Cisco IOS Software Releases 12.2: Cisco IOS Software Releases 12.2 T: Instructions and Guides: Release Notes: Cisco IOS Software Releases 12.2 T
–
Product Documentation: Cisco IOS Software: Cisco IOS Release 12.2: Caveats
Note
Tools & Utilities: Software Bug Toolkit. Another option is to go to http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.
Cisco ICS 7750 Documents
The documents described in this section are available on Cisco.com and on CD:
On Cisco.com:
Products & Services: Voice Application Systems: Cisco ICS 7700 Series Integrated Communications Systems: Instructions and Guides
On the Documentation CD-ROM (order number DOC-CONDOCCD=) at:
Product Documentation: Voice/Telephony: Cisco ICS 7750
Documentation Set
Printed versions of many of the platform-specific documents can be ordered as a boxed set (order number DOCS-7750=).
Feature Navigator
Feature Navigator is a web-based tool that enables you to quickly determine which Cisco IOS software images support a particular set of features and which features are supported in a particular Cisco IOS image. Feature Navigator is available 24 hours a day, 7 days a week.
To access Feature Navigator, you must have an account on Cisco.com. If you have forgotten or lost your account information, e-mail the Contact Database Administration group at cdbadmin@cisco.com. If you do not have an account on Cisco.com, go to http://www.cisco.com/register and follow the directions to set up an account.
To use Feature Navigator, you must have a JavaScript-enabled web browser such as Netscape 3.0 or later, or Internet Explorer 4.0 or later. Internet Explorer 4.0 always has JavaScript enabled. To enable JavaScript for Netscape 3.x or Netscape 4.x, follow the instructions provided with the web browser. For JavaScript support and enabling instructions for other browsers, check with the browser vendor.
Feature Navigator is updated when major Cisco IOS software releases and technology releases occur. You can access Feature Navigator at the following URL:
Cisco IOS Software Documentation Set
The Cisco IOS software documentation set consists of the Cisco IOS configuration guides, Cisco IOS command references, and several other supporting documents that are shipped with your order in electronic form on the Documentation CD-ROM—unless you specifically ordered printed versions.
Documentation Modules
Each module in the Cisco IOS documentation set consists of one or more configuration guides and one or more corresponding command references. Chapters in a configuration guide describe protocols, configuration tasks, and Cisco IOS software functionality, and contain comprehensive configuration examples. Chapters in a command reference provide complete command syntax information. Use each configuration guide with its corresponding command reference. The Cisco IOS software documentation set is available on Cisco.com and on the Documentation CD-ROM.
On Cisco.com:
Products & Services: IOS Software: Cisco IOS Software Releases 12.2: Instructions and Guides: Master Indices
On the Documentation CD-ROM at:
Product Documentation: Cisco IOS Software: Cisco IOS Release 12.2: Configuration Guides and Command References
Release 12.2 Documentation Set
Table 8 describes the contents of the Cisco IOS Release 12.2 software documentation set, which is available in both electronic and printed form.
Note
Note
Obtaining Documentation
The following sections provide sources for obtaining documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following URL:
Translated documentation is available at the following URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Ordering Documentation
Cisco documentation is available in the following ways:
•
http://www.cisco.com/cgi-bin/order/order_root.pl
•
http://www.cisco.com/go/subscription
•
Documentation Feedback
If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, for your convenience many documents contain a response card behind the front cover. Otherwise, you can mail your comments to the following address:
Cisco Systems, Inc.
Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to
•
•
•
•
•
You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Inquiries to Cisco TAC are categorized according to the urgency of the issue:
•
•
•
•
Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
Cisco TAC Web Site
The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:
All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:
http://www.cisco.com/register/
If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.
This document is to be used in conjunction with the documents listed in the "Related Documentation" section.
Copyright © 2002, Cisco Systems, Inc.
All rights reserved.
Feedback