Release Notes for Cisco 7000 Family for Cisco IOS Release 12.2(14)SU1
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Table Of Contents
Release Notes for Cisco 7000 Family for Cisco IOS Release 12.2(14)SU1
Determining the Software Version
Upgrading to a New Software Release
New Hardware Features in Cisco IOS Release 12.2(14)SU1
New Software Features in Cisco IOS Release 12.2(14)SU1
Open Caveats—Cisco IOS Release 12.2(14)SU1
Resolved and Closed Caveats—Cisco IOS Release 12.2(14)SU1
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Obtaining Technical Assistance
Cisco Technical Support Website
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Release Notes for Cisco 7000 Family for Cisco IOS Release 12.2(14)SU1
February 2, 2005
Text Part Number: OL-6208-01 B0
These release notes describe changes to the software for the Cisco 7000 family for Cisco IOS Release 12.2(14)SU1.
Contents
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Cisco Product Security Overview
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Introduction
Cisco IOS Software Release 12.2(14)SU1 features stateful failover of IPSec security associations (SAs) for site-to-site VPN (see Figure 1), storage of encrypted pre-shared keys in the configuration, Cisco 7200 NPE-G1 processor support, and VAM2 crypto card support (DES and 3DES only). Cisco IOS Software Release 12.2(14)SU1 is based on Cisco IOS Release 12.2(14)SU.
Figure 1 shows a sample topology for site-to-site configuration of IPSec Stateful Failover with Generic Routing Encapsulation (GRE), a tunnel interface not tied to specific "passenger" or "transport" protocols.
GRE supports multicast traffic, critical for V3PN applications.
Figure 1 Site-to-Site VPN Configuration
There are four possible configurations for the Cisco 7200 series routers using Cisco IOS Release 12.2(14)SU1:
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Figure 2 HSRP VIP on Inside and Outside
Figure 3 HSRP VIP on Outside, RRI Injected Routes on Inside
Figure 4 GRE HA with VIPs on the Outside and Inside Faces
Figure 5 GRE HA with Only a VIP on the Outside, Using RRI to Inject Routes
Features
There are no new features in Cisco IOS Release 12.2(14)SU1. However, several caveats have been resolved.
Table 1 provides a summary of the Cisco IOS Release 12.2(14)SU1 performance guidelines.
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Limitations
The Cisco IOS Release 12.2(14)SU1 shares the same set of limitations as 12.2(14)SU, including the following:
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System Requirements
This section includes the following topics:
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Memory Requirements
Table 2 lists the software images and corresponding memory requirements for the Cisco 7200 series routers in Cisco IOS Release 12.2(14)SU1.
Note
http://www.cisco.com/univercd/cc/td/doc/product/software/ios122/122relnt/xprn122/122feats.htm#55814
Note
Hardware Supported
Cisco IOS Software Release 12.2(14)SU1 supports the Cisco 7200 series routers with NPE- 225, NPE-400, and NPE-G1 processors, as well as the VPN Acceleration Module (VAM) and VAM2 crypto cards (DES and 3DES only).
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For additional information about supported hardware for these platforms, refer to the Hardware/Software Compatibility Matrix in the Cisco Software Advisor at the following URL:
http://www.cisco.com/cgi-bin/front.x/Support/HWSWmatrix/hwswmatrix.cgi
Determining the Software Version
To determine the version of Cisco IOS software running on your router, log in to the router and enter the show version EXEC command:
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router> show versionCisco Internetwork Operating System SoftwareIOS (tm) 7200 series Software c7200-jk9o3s-mz, Version 12.2(14)SU1, RELEASE SOFTWAREUpgrading to a New Software Release
For general information about upgrading to a new software release, refer to Software Installation and Upgrade Procedures located at the following URL:
http://www.cisco.com/warp/public/130/upgrade_index.shtml
Feature Set Tables
The Cisco IOS software is packaged in feature sets consisting of software images—depending on the platform. Each feature set contains a specific set of Cisco IOS features.
For a complete list of feature sets supported by the Cisco 7200 series routers in Release 12.2, go to the following URL: http://www.cisco.com/univercd/cc/td/doc/product/software/ios122/122relnt/xprn122/122reqs.htm#xtocid3
Caution
New and Changed Information
This section includes the following topics:
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New Hardware Features in Cisco IOS Release 12.2(14)SU1
There are no new hardware features supported on Cisco IOS Release 12.2(14)SU1.
New Software Features in Cisco IOS Release 12.2(14)SU1
There are no new software features introduced in Cisco IOS Release 12.2(14)SU1.
Caveats
This section lists caveats for the Cisco IOS Release 12.2(14)SU1, by tracking number (DDTS #) and release number, and indicates whether the caveat has been corrected. An "O" indicates that the caveat is open in the release; a "C" indicates that the caveat is closed in the release, and an "R" indicates that the caveat is resolved in the release.
Note
http://www.cisco.com/kobayashi/support/tac/tools_trouble.shtml
To become a registered cisco.com user, go to the following website:
http://tools.cisco.com/RPF/register/register.do
Table 3 lists the caveats for the Cisco IOS Release 12.2(14)SU1.
Table 3 Caveats for Cisco IOS Releases 12.2(14)SU1
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R
R
R
R
R
R
C
R
R
R
O
R
R
R
R
R
R
R
R
R
R
R
R
R
R
R
R
R
R
R
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R
In this section, the following information is provided for each caveat:
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Note
The caveats section includes the following subsections:
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Open Caveats—Cisco IOS Release 12.2(14)SU1
This section describes possibly unexpected behavior by Cisco IOS Release 12.2(14)SU1. All the caveats listed in this section are open in Cisco IOS Release 12.2(14)SU1. This section describes severity 1 and 2 caveats and select severity 3 caveats.
Note
http://www.cisco.com/univercd/cc/td/doc/product/software/ios122/122relnt/xprn122/index.htm
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Symptom: On the Initiator with 1518 bytes packet size, during tunnel creation, some tunnels may not come up.
Conditions: This symptom is only seen if all packets for the affected tunnels are near MTU size and it only happens occasionally. Note that these conditions are less likely seen in a normal environment than in a lab setting.
Workaround: The workaround is to disable cef (the no ip cef command) and then Enable cef again (the ip cef command).
Resolved and Closed Caveats—Cisco IOS Release 12.2(14)SU1
This section describes caveats that have been resolved by Cisco IOS Release 12.2(14)SU1.
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Symptom: Incoming packets may be become stuck indefinitely on the native Gigabit Ethernet interfaces of a Network Processing Engine G1 (NPE-G1) that is installed in a Cisco 7200 series router.
Conditions: This symptom is observed under a full traffic load and only on a Cisco 7200 series router that is configured with an NPE-G1.
Workaround: Issue a shutdown command follow by a no shutdown command on the affected NPE-G1 Gigabit Ethernet interface.
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Cisco Routers running Internetwork Operating System (IOS) that supports Multi Protocol Label Switching (MPLS) are vulnerable to a Denial of Service (DoS) attack on MPLS disabled interfaces.
The vulnerability is only present in Cisco IOS release trains based on 12.1T, 12.2, 12.2T, 12.3 and 12.3T. Releases based on 12.1 mainline, 12.1E and all releases prior to 12.1 are not vulnerable.
More details can be found in the security advisory which is posted at http://www.cisco.com/warp/public/707/cisco-sa-20050126-les.shtml.
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Symptom: A Network Processing Engine G1 (NPE-G1) may restart unexpectedly and report the following message:
`Last reset from watchdog reset'
Conditions: This symptom is observed on a Cisco 7200 series router that is configured with an NPE-G1 Network Processing Engine and a Cisco 7301 router.
Workaround: There is no workaround.
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Symptom: A software-forced reload may occur on a Cisco 7200 series router after an OIR of a PA-2T3+ port adaptor.
Conditions: This symptom is observed when traffic enters through the interface of the port adapter.
Workaround: Shut down the interface of the port adapter before you perform an OIR.
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Symptoms: A Cisco device reloads on receipt of a corrupt CDP packet. This may occur when reloading a faulty Cisco IP conference station 7935 or 7936, causing a connected Cisco switch or router to reload. A CDP message, such as the following, may display on the terminal:
%CDP-4-DUPLEX_MISMATCH duplex mismatch discovered on FastEthernet5/1 (not half duplex), with SEP00e0752447b2 port 1 (half duplex)
Conditions: This symptom is observed when an empty version field exists in the output of the show cdp entry * command for at least one entry.
Workaround: Disable CDP by entering the no cdp run global configuration command.
First Alternate Workaround: Disable CDP on the specific (sub-)interface(s) whose corresponding neighbor(s) has or have an empty "version" field in the output of the show cdp entry * command.
Second Alternate Workaround: Disconnect the 7935 or 7936 phone, in the case of the specific symptom that is described above.
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Symptom: A Network Processing Engine G-1 or G-100 (NPE-G1 or NPE-G100) may forward unicast IP packets that have a Layer 2 multicast MAC address.
Conditions: This symptom is observed on an NPE-G1 that is installed in a Cisco 7200 series router, or an NPE-G100 installed in a Cisco 7304 router
Workaround: Create an access control list (ACL) to filter the packets.
Alternate Workaround: Configure a static multicast MAC address mapping to the ports of the connected Layer 2 switch.
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Symptom: The output queue of a Gigabit Ethernet port may become stuck, preventing traffic from leaving the interface.
Conditions: This symptom is observed on the Gigabit Ethernet port 0/1 (gig0/1) of a Network Processing Engine NPE-G1 (NPE-G1) that is installed in a Cisco 7200 series routers.
Workaround: Enter the shutdown interface configuration command followed by the no shutdown interface configuration command on the affected interface.
Alternate Workaround: Reload the router.
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Symptom: Native Gigabit Ethernet interface throttling is always bypassed.
Conditions: With the newer version of BCM chips, the throttling is also bypassed; it is only needed for the older revision.
Workaround: There is no workaround.
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Symptom: On the standby device, you may see the following IPSec security association (SA) insertion failure message:
%CRYPTO_HA-3-IPSECADDENTRYFAIL:(VIP=80.0.0.200)IPSEC SA entry insertion on standby device failed
Condition: This failure symptom may be observed in a stress situation in a 2000ike/8000ipsec hub and spoke environment.
Workaround: The workaround is not to stress the box beyond the 2000 IKE/4000IPSec in hub and spoke environment since the system is not designed to operate at that stress level.
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Symptom: The C7200 NPE-G1 bulletin GE (SBeth) MAC Filter accepts NULL DAs 00-00-00-00-00-00. This unintentional behavior may pose a denial of service security risk in customer environments if their networks are flooded with NULL DAs. This appears to be a Broadcomm silicon or documentation error. The Broadcomm docs state that NULL DAs may be used for unused MAC Filter entries, implying that they are not accepted.
Conditions: When NULL DAs are presented to the NPE-G1 SBeth I/F.
Workaround: There is no workaround.
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Symptom: During rekey we may see the following Invalid Packet message:
%VPN_HW-1-PACKET_ERROR: slot: 6 Packet Encryption/Decryption error, Invalid PacketCondition: At rekey time, we may run into this problem; no failover attempt is needed to trigger this.
Workaround: There is no workaround.
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Cisco Internetwork Operating System (IOS) Software is vulnerable to a Denial of Service (DoS) attack from crafted IPv6 packets when the device has been configured to process IPv6 traffic. This vulnerability requires multiple crafted packets to be sent to the device which may result in a reload upon successful exploitation.
More details can be found in the security advisory, which is posted at http://www.cisco.com/warp/public/707/cisco-sa-20050126-ipv6.shtml.
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Symptom: A Cisco 7200 router running a VPN Accelerator Module may give spurious memory access at the hifn_fastsend function.
Conditions: This is seen under rare circumstances when a Cisco 7200 router has a VAM or VAM2 card.
Workaround: There is no workaround.
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Symptoms: An IPv6 PIM neighbor may be down after changing the PIM configuration.
Conditions: This symptom is observed when the no ipv6 pim command is entered on some subinterfaces of a physical Ethernet interface and PIM is enabled on several subinterfaces of the same physical Ethernet interface. It affects both IPv4 and IPv6, for multicast and OSPF Hello message.
Workaround: There is no workaround.
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Symptom: An uncorrectable ECC parity error may occur on a Cisco 7200 series router that is configured with an NPE-G1.
Conditions: This symptom is observed rarely when you enter the show sysctlr or the show tech command on the NPE-G1.
Workaround: Do not enter the show sysctlr or the show tech command.
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Symptom: A Cisco router may crash if a PA driver attempts to convert an uncached I/O Mem address to an cached I/O mem address.
Conditions: This symptom is observed on a Cisco 7200 series router that is configured with an NPE-G1.
Workaround: There is no workaround.
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Symptom: Resetting a VAM/AIM-EPII module may block all the interrupts.
Conditions: This is triggered when the router is extremely low on I/O memory and the crypto accelerator is reset.
Workaround: Reload the router and monitor memory usage.
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Symptoms: A router displays the following error message:
%VPN_HW-1-PACKET_ERROR:slot:1 Packet Encryption/Decryption error, Output Authentication error(0x20000000)
There is insufficient information in this message to properly troubleshoot the situation. The error message should state the source and destination IP addresses and possibly a packet dump.
Conditions: This symptom is observed on a router that functions in an VPN environment, with hardware crypto accelerator.
Workaround: There is no workaround.
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Symptoms: When you enter the shutdown command followed by the no shutdown command on an ATM interface, the source address on the ACL between the routers may change unexpectedly, causing IPSec to fail. The following is an example of an unexpected change in the source address on the ACL:
ip access-list extended acl1permit ip any host a.b.c.dpermit ip any w.x.y.z 0.0.0.63 <--- this statement is changed toip access-list extended acl1permit ip any host a.b.c.dpermit ip host 0.0.0.0 w.x.y.z 0.0.0.63 <--- this statementConditions: This symptom is observed on a Cisco 7206VXR that runs the c7200-ik2s-mz image of Cisco IOS Release 12.1(19)E3, but may also occur in other releases such as Cisco IOS Release 12.3 and Release 12.3T.
Workaround: Manually change the ACL statement back to original configuration.
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Symptom: Traffic not intended to be protected by IPSec may get encrypted and later dropped on the receiving router because it expects the same flow to be in clear.
Condition: On a Cisco IOS router running IPSec (IP Security) encryption, if the crypto access-list is defined in such a way that it has explicit deny statements for networks that do not need to be encrypted, and a permit ip any any at the end to encrypt all other traffic, then the deny statements may be ignored.
Workaround: Use explicit "permit" statements in the crypto ACL to only define networks that need to be encrypted.
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Symptoms: An SA-VAM may become stuck after the following error message is generated:
rx_intr:*error* PA still owns free pool buffer {0xA,0xy,0xz,0xw}.Conditions: This symptom is observed on a Cisco 7200 series router when the SA-VAM becomes out of sync with the Cisco IOS software image.
Workaround: Reload the crypto engine by entering the no crypto engine accel command followed by the crypto engine accel command. If the Cisco 7200 series router runs Cisco IOS Release 12.1 E, reset the SA-VAM by entering the crypto card shut command followed by the crypto card enable command.
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Symptom: A router running IPSec may reload due to a bus error.
Condition: This condition occurs when using hardware encryption.
Workaround: There is no workaround.
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A Cisco device running Cisco IOS and enabled for the Border Gateway Protocol (BGP) is vulnerable to a Denial of Service (DoS) attack from a malformed BGP packet. Only devices with the command `bgp log-neighbor-changes' configured are vulnerable. The BGP protocol is not enabled by default, and must be configured in order to accept traffic from an explicitly defined peer. Unless the malicious traffic appears to be sourced from a configured, trusted peer, it would be difficult to inject a malformed packet.
If a misformed packet is received and queued up on the interface, this bug may also be triggered by other means which are not considered remotely exploitable such as the use of the command `show ip bgp neighbors' or running the command `debug ip bgp <neighbor> updates' for a configured bgp neighbor.
Cisco has made free software available to address this problem.
For more details, please refer to this advisory, available at http://www.cisco.com/warp/public/707/cisco-sa-20050126-bgp.shtml
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Symptoms: A Cisco 7200VXR series router may hang.
Conditions: This symptom is observed on a Cisco 7200VXR series router configured for IPSec encryption, either via tunnel protection or via a crypto map with a PA-MC-8TE1.
Workaround: The workaround is to disable IPSec encryption.
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Symptom: A router running IPSec prefragmentation may reload due to a bus error.
Condition: This symptom is observed only with prefragmentation and occurs under special circumstances.
Workaround: Disable prefrag feature by entering the crypto ipsec fragmentation after-encryption global configuration command.
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Symptoms: A Cisco 7200VXR series router running HW IPSec encryption may hang during reload when exposed to runt packets on the PA-MC-8TE1 interfaces.
Condition: This symptom may be observed if the AUX port is connected to the Console port of a Catalyst 3550.
Workaround: The workaround is to disconnect the cable from AUX port.
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Symptoms: A Cisco 7200 series router with an NPE-G1 processor may display an erroneous parity error message.
Conditions: This symptom is observed on a Cisco 7200 series when a NPE-G1 processor receives an ECC/bus error.
Workaround: There is no workaround.
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Symptoms: The VAM2 driver may announce incorrect capacity to IKE and IPSec, hence some IKE and IPSec commands may fail.
Condition: An error condition occurs when VAM2 firmware stops processing commands due to an internal firmware error.
Workaround: The workaround is to reset the VAM module.
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Symptom: A Cisco router running Cisco IOS Release 12.2(14)SU with the ipsec stateful failover feature configured may have IPSec traffic blackholed for a long time. HSRP indicates that the interfaces involved in crypto traffic (both the inside interface and the outside interface) are in a mismatched state (one is Active, the other is on Standby).
Condition: This symptom is seen when IPSec stateful failover is configured. HSRP is configured on both the inside and outside interfaces, and either the inside or the outside LAN is flapping.
Workaround: Perform a shut, then a no shut, on one of the Active HSRP interfaces.
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Symptoms: Using IPSec with hardware crypto engine accelerators may cause an excessive traffic load in a network with routing loops.
Conditions: This symptom is observed when the TTL in the ip header is not correctly decremented prior to IPSec encapsulation.
Workaround: The workaround is to eliminate the routing loop in the network.
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Symptom: A Cisco 7200 series router with a VAM2 fails to create 2048 bit RSA keys. The message "IPSECcard a time out has occurred" is seen.
Conditions: This is seen when the following conditions are present:
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Workaround: Use other RSA key sizes 512-1024, 1536. Note that the key size must be a multiple of 64.
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Symptom: A Cisco 7200 series router with a VAM2 may see Heartbeat Failure and reset.
Conditions: This symptom may be observed when an unsupported RSA key size not a multiple of 64 is generated.
Workaround: The workaround is to use other RSA key sizes in the 512-1024 range, such as 1536 which is a multiple of 64.
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Symptom: A Cisco 7200VXR series router with a VAM Encryption/Compression engine port adapter may stop forwarding traffic and show the following error:
%SYS-2-BADSHARE: Bad refcount in retparticle, ptr=0, count=0
-Traceback= 605BEBE0 616335E0 60F827D8 60154C08 604892B4 6048B39C 6048D3D0Conditions: This symptom is observed on a Cisco 7200VXR series router running IOS Software Release 12.1(20)E.
Workaround: There is no workaround.
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Symptoms: A Cisco 7200VXR series router may hang.
Conditions: This symptom is observed on a Cisco 7200VXR series router configured for IPSec encryption, either via tunnel protection or via a crypto map with a PA-MC-8TE1.
Workaround: The workaround is to disable IPSec encryption.
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Symptoms: A serial interface of a PA-MC-8TE1+ continues to process packets even after the interface is placed in the "ADMINDOWN" state. The counters in the output of the show interfaces serial command may continue to increment even if the serial interface is shut down.
Conditions: This symptom is observed on a serial interface of a PA-MC-8TE1+ when there is a channel-group configuration for the interface.
Workaround: Remove the channel-group configuration for the interface.
Sample Configuration
The configuration for IPSec Stateful Failover builds on the standard Stateful Failover configuration, but with the addition of a tunnel interface for each GRE endpoint, as shown in Figure 1.
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Following is a sample configuration which uses multiple redundancy groups, and multiple GRE tunnels. Note that this isn't necessarily a realistic deployment, but was used in the lab to illustrate the failover of multiple redundancy groups with multiple GRE tunnels. Ethernet sub-interfaces were used to simulate multiple VIPs.
Note that the other redundant router would have the same configuration except that the physical IP addresses will be different, and the SSP remote address will be pointing to the physical IP address of the private interface of the SSP peer.
Head-end router:
ip cef!ssp group 100remote 40.0.0.5redundancy GRE_1redundancy GRE_2redundancy PRIVATE!crypto isakmp policy 1encr 3desauthentication pre-sharecrypto isakmp key gre1 address 20.1.1.1crypto isakmp key gre2 address 20.1.2.1
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crypto isakmp ssp 100!!crypto ipsec security-association lifetime kilobytes 536870912crypto ipsec security-association lifetime seconds 86400!crypto ipsec transform-set HA_TRANSFORM esp-3des!crypto map gre_1 1 ipsec-isakmpset peer 20.1.1.1set transform-set HA_TRANSFORMmatch address gre_1!crypto map gre_2 1 ipsec-isakmpset peer 20.1.2.1set transform-set HA_TRANSFORMmatch address gre_2!!call rsvp-sync!!interface Tunnel1ip unnumbered FastEthernet0/0.1tunnel source 172.1.1.100tunnel destination 20.1.1.1!interface Tunnel2ip unnumbered FastEthernet0/0.2tunnel source 172.1.2.100tunnel destination 20.1.2.1!!Note: Sub-interfaces are used to simulate failover of multiple HSRP groups.
interface FastEthernet0/0no ip addressno shutdownduplex fullspeed 100!interface FastEthernet0/0.1encapsulation dot1Q 500ip address 172.1.1.6 255.255.255.0standby delay minimum 35 reload 60standby 1 ip 172.1.1.100standby timer 1 3standby 1 preemptstandby 1 name GRE_1standby 1 track FastEthernet0/1crypto map gre_1 ssp 100!interface FastEthernet0/0.2encapsulation dot1Q 501ip address 172.1.2.6 255.255.255.0standby delay minimum 35 reload 60standby 2 ip 172.1.2.100standby 2 timers 1 3standby 2 preemptstandby 2 name GRE_2standby 2 track FastEthernet0/1crypto map gre_2 ssp 100!!interface FastEthernet0/1ip address 40.0.0.6 255.255.255.0duplex fullspeed 100standby delay minimum 35 reload 60standby 255 ip 40.0.0.100standby 255 timers 1 3standby 255 preemptstandby 255 name PRIVATEstandby 255 track FastEthernet0/0!!ip classlessip route 10.0.1.1 255.255.255.255 Tunnel1ip route 10.0.1.2 255.255.255.255 Tunnel2ip route 20.1.1.0 255.255.255.0 172.1.1.4ip route 20.1.2.0 255.255.255.0 172.1.2.4ip route 40.0.1.0 255.255.255.0 40.0.0.13ip route 40.0.2.0 255.255.255.0 40.0.0.13ip route 40.0.3.0 255.255.255.0 40.0.0.13ip route 40.0.4.0 255.255.255.0 40.0.0.13ip route 40.0.5.0 255.255.255.0 40.0.0.13ip route 223.255.254.254 255.255.255.255 40.0.0.1no ip http server!
Note
ip access-list extended gre_1permit gre host 172.1.1.100 host 20.1.1.1ip access-list extended gre_2permit gre host 172.1.10.100 host 20.1.2.1Related Documentation
Hardware Documents
Cisco 7200 series router hardware documentation is available on cisco.com at this URL:
http://www.cisco.com/en/US/products/hw/routers/ps341/products_product_index09186a0080123f5a.html
Cisco IOS Software Documents
Cisco IOS Release 12.2 software documentation is available on cisco.com at this URL:
http://www.cisco.com/en/US/products/sw/iosswrel/ps1839/products_tech_note09186a00800941da.shtml
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation DVD
Cisco documentation and additional literature are available in a Documentation DVD package, which may have shipped with your product. The Documentation DVD is updated regularly and may be more current than printed documentation. The Documentation DVD package is available as a single unit.
Registered Cisco.com users (Cisco direct customers) can order a Cisco Documentation DVD (product number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.
Cisco Ordering tool:
http://www.cisco.com/en/US/partner/ordering/
Cisco Marketplace:
http://www.cisco.com/go/marketplace/
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
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http://www.cisco.com/en/US/partner/ordering/
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Documentation Feedback
You can send comments about technical documentation to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you can perform these tasks:
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A current list of security advisories and notices for Cisco products is available at this URL:
If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:
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Tip
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one that has the most recent creation date in this public key server list:
http://pgp.mit.edu:11371/pks/lookup?search=psirt%40cisco.com&op=index&exact=on
In an emergency, you can also reach PSIRT by telephone:
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Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.
Cisco Technical Support Website
The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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http://www.cisco.com/go/marketplace/
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http://www.cisco.com/go/iqmagazine
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http://www.cisco.com/en/US/learning/index.html
Glossary
Active—Active IPSec High Availability router
DPD—Dead Peer Detection. DPD allows two IPSec peers to determine if the other is still "alive" during the lifetime of a VPN connection.
EzVPN—Cisco Easy Virtual Private Networks (EzVPN) Client on Cisco IOS Software. The Cisco Ez VPN client feature can be configured to create IPSec VPN tunnels between a supported router and another Cisco router that supports this form of IPSec encryption/decryption.
GRE—Generic Routing Encapsulation. Tunneling protocol developed by Cisco that can encapsulate a wide variety of protocol packet types inside IP tunnels, creating a virtual point-to-point link to Cisco routers at remote points over an IP internetwork.
HSRP—Hot Standby Routing Protocol. HSRP provides network redundancy for IP networks, ensuring that user traffic immediately and transparently recovers from first hop failures in network edge devices or access circuits.
IKE—Internet Key Exchange. IKE establishes a shared security policy and authenticates keys for services (such as IPSec) that require keys. Before any IPSec traffic can be passed, each router/firewall/host must verify the identity of its peer. This can be done by manually entering pre-shared keys into both hosts or by a CA service.
IPSec—IP Security. A framework of open standards that provides data confidentiality, data integrity, and data authentication between participating peers. IPSec provides these security services at the IP layer. IPSec uses IKE to handle the negotiation of protocols and algorithms based on local policy and to generate the encryption and authentication keys to be used by IPSec. IPSec can protect one or more data flows between a pair of hosts, between a pair of security gateways, or between a security gateway and a host.
SA—security association. An instance of security policy and keying material applied to a data flow. Both IKE and IPSec use SAs, although SAs are independent of one another. IPSec SAs are unidirectional and they are unique in each security protocol.
SSP—State Synchronization Protocol (SSP) is a protocol developed to transfer state information between the active and standby routers.
Standby—Standby IPSec High Availability router.
Stateful Failover—Feature that enables a backup (standby) router to automatically take over the primary (active) router's tasks in the event of a active router failure with minimal or no loss of traffic. The remote peer sees no difference between the two routers since it is connected to a virtual end point (VEP), owned by either headend router that shares the same IPSec information.
V3PN—Voice and Video Enabled VPN (V3PN), integrates three core technologies: IP Telephony, Quality of Service (QoS), and IP Security (IPSec) VPN to guarantee the timely delivery of latency-sensitive applications such as voice and video.
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