Jabber for Windows FAQ: What are the definitions of the error codes received in Jabber for Windows?

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Updated:July 29, 2013
Document ID:116306

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Introduction

This document describes the error codes received in the Error Window of Cisco Jabber for Windows and also provides the error code descriptions.

Prerequisites

Requirements

Cisco recommends that you have knowledge of Cisco Jabber for Windows.

Components Used

The information in this document is based on Cisco Jabber for Windows Versions 9.1.x and  9.2.x.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

What are the definitions of the error codes received in Cisco Jabber for Windows?

The Cisco Jabber for Windows error codes are displayed in this format:

<service-id>:<error-code>

Service IDs

This table shows the different Service IDs, names, and descriptions:

Service ID

Service Name

Description

1000

System Service

This is the main Jabber service, which starts all other services and orchestrates the login process.

1100

Contact Service

This service is responsible for all contact resolution and searching.

1200

Instant Message (IM) & Presence Service

This service is responsible for all presence and IM services, as well as presence (primary) authentication.

All of the three services can have error codes associated with them that appear as the second part of the error code. Here are some examples of the different error codes for each Service ID.

System Service (Service ID 1000) Error Codes

Error Code

Description

1

Unknown

2

Unable to start feature set (IM, Contacts, Telephony, Voicemail, History)

 

Contact Service (Service ID 1100) Error Codes

Error Code

Description

1

Unknown

2

Add contact failed

3

Set friendly name failed

4

Remove contact failed

5

Add group failed

6

Remove group failed

7

Add contact group size exceeded

8

Add contact list size exceeded (total # contacts = 1000, total # contacts per group = 600)

9

Move contact failed

10

Add enterprise group failed

11

Remove enterprise group failed

 

IM Service (Service ID 1200) Error Codes

Error Code

Error Description

1

Unknown

200

Unknown Login Error

201

Authentication Failure

202

Internal Server Error

203

Account Expired

204

Upgrade Required

205

SignOn Cancelled

206

Account Locked

207

Account Inactive

208

Unable To Connect To The Server

300

SignOn Timeout

301

Username Not Specified

302

Password Not Specified

303

Server Not Specified

304

SignOn Process Failed

400

SignOff Timeout

401

SignOff Request Failure

402

ShutDown Failure

403

Presence Service Startup Failed


As an example, if you see 1200::201 in the error window, there is an authentication issue (based on the error codes previously described):

The 1200 refers to the IM & Presence Service, and the 201 refers to an authentication failure.

TAC Authored

Contributed by Cisco Engineers

  • Farbod Karami, Jasmeet Sandhu, Sana Agaskar, and Md Hasan
    Cisco TAC Engineers.

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