Unity Connection Single Inbox Feature Reference Guide

Introduction

This document centralizes documentation references for Single Inbox, a feature on Unity Connection Version 8.5.1 and later that allows for Unified Messaging which allows for voice messages to be synced to Unity Connection via WebDav or Exchange Web Services (EWS) based on the version of Microsoft Exchange. There is a large quantity of documentation on Cisco.com for the Single Inbox feature but it can be difficult to find so this document aims to make it more accessible.

Reference Terms

Here is a list of commonly-used reference terms in Single Inbox documentation.

• SIB - Single Inbox
• BES - BlackBerry Enterprise Server
• EWS - Exchange Web Service
• VMO - View Mail for Outlook
• NTLMv2 - NT LAN Manager version 2

Release Notes for Unity Connection

This section provides references to release notes for different versions of Unity Connection.

• Unity Connection Version 8.5.1
• Unity Connection Version 8.6.2
• Unity Connection Version 9.0.1
  
  • The Single Inbox feature supports Internet Protocol version 6 (IPv6).
  • There is an option to populate Voice Messages in the Exchange Sent Items folder.
  • It has support for Microsoft Office 365 with 6000 users.
• Unity Connection Version 9.1.2
  
  • It has support for Microsoft Office 365 with 6000 users.
  • It has support for Wav 15.
• Unity Connection Version 10.0
• Unity Connection Version 10.5.1
  
  • It has support for Microsoft Office 365 Wav 15.
  • It has support for NTLMv2.
• Unity Connection Version 10.5.2

Design Guide for Single Inbox

This section provides references to design guides for Single Inbox.

• Unity Connection Version 8.x
• Unity Connection Version 9.x
• Unity Connection Version 10.x

System Requirements for Unified Messaging

This section provides references to system requirements for Unified Messaging.

• Unity Connection Version 8.x
• Unity Connection Version 9.x
• Unity Connection Version 10.x

Cisco Documentation for Unified Messaging Features

This section provides references to articles that describe features of Unified Messaging.

• Unity Connection Version 8.x
• Unity Connection Version 9.x
• Unity Connection Version 10.x

Training for Unity Connection Single Inbox

This section provides links to training videos for Unity Connection Single Inbox that were produced when the feature was released. Therefore the training does not show the latest version of the feature that is available.

• Overview
• Server auto Discovery (this is an .exe file)
• Message Actions
• User Experience
• Troubleshooting (this is an .exe file)
• Diagnostics (this is an .exe file)
• Single Inbox with Office 365 Video
• Single Inbox with Office 365 PowerPoint Slides
• Single Inbox with Office 365 Demo
• Troubleshooting Single Inbox with Office 365

Traces

This section provides information about Single Inbox traces for Microsoft Exchange 2013, 2010, 2007, and 2003.

These Micro traces must be enabled under Cisco Unity Connection Serviceability webpage.

Navigate to Trace > Micro Trace and enable these items:

• CsMbxLocator - 10 - 13
• CsMbxSync: 10 - 23
• CsEws: 10 - 14
• CsWebDav: 10 - 14 (Only if using Exchange 2003)

Then use the Real Time Monitoring Tool in order to collect these traces:

• Connection Mailbox Sync
• Connection Tomcat

Troubleshooting

This section provides references for how to troubleshoot issues with Single Inbox.

• Article that describes mutiple troubleshooting senarios for Single Inbox
• Article that describes a Single Inbox issue with a Load Balancer involved
• Article that describes slow message delivery or updates from Microsoft Outlook with Microsoft Office 365
• Article that describes how to use EWS to verify whether the problem is Unity Connection or a Microsoft Exchange side issue

Other Outlook Issues

Here is an article that describes some other issues with Microsoft Outlook.

Outlook Gives Error and Cannot Create VoiceMessage.wav File

Common Defects

This section provides references to common defects that pertain to Single Inbox.

Note: This list might not cover all defects, but lists most of them.

• Office 365 Wav 15 fix
• UC Single Inbox w/ Office 365 "An Internal server error Occurred"
• Office 365: Wave 15 Office 365 compliance
• Unity Connection Office 365 user templates missing 'Service Capabilities'
• Office 365: Remove false errors from CuMbxSync log
• Office 365: Partner EWS URL/RTT/Request Id Enhancement for Office 365
• Pinging to Office 365 from Connection gives error in Test button
• Hard deletes not honored when deleting from Outlook/Single Inbox
• Unity Connection should warn if SMTP relay and SIB sync address is the same
• Applying SIB UM Service to Users Marks All Msgs Unread
• MWI doesn't turn off when message is read from Outlook - Single Inbox
• SIB: On Exchange, messagegets moved to inbox subfolder and message gets deleted
• Delay in synchronization of SIB messages to Blackberry devices via BES
• VMO Icon feature does not work for SIB users