Introduction
This document describes mediated model configuration to synchronize your Cisco Unified Communications Manager (CUCM) with your Smart accounts.
Prerequisites
Requirements
Cisco recommends that you have knowledge of these topics:
- Cisco Unified Communications Manager (CUCM) version 12.0
- Cisco Smart Software Manager (CSSM) Satellite
Components Used
The information in this document is based on these software and hardware versions:
- Cisco Call Manager version 12.0
- Smart Software Manager Satellite
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.
Background Information
Cisco Smart Software Licensing simplifies the licensing experience across the enterprise making it easier to purchase, deploy, track and renew Cisco Software. It provides visibility into license ownership and consumption through a single, simple user interface.
- You place an order on Cisco Commerce and associate the order with smart account. This information is populated on Software Manager, which resides on Cisco.com. Now, you have complete view of your orders and purchases.
- The product that has smart licensing enabled (via CLI or GUI), registers to CSSM, and reports license consumption to CSSM.
Two models are there to report the usage:
- Direct Model- Customer Licensing information is where security is not a major concern. You can use HTTPS proxy or Transport Gateway to allow devices to talk to the through private network. This becomes the centralized access point for CSSM. All of this is HTTPS so it is secured.
- Mediated Deployment Model- This is for those who have security concerns. You do not want your devices to talk directly to Cisco.com from your private network. You can install CSSM Satellite on a VM, which resides on your premises, and acts as CSSM. It can be synchronized with CSSM on Cisco.com monthly, weekly, or totally disconnected. If you do not have an internet connection from your network, you can do file upload and download. All it needs to have is the synchronization to know the entitlement, as recommendation is to do the sync in 30 days.
Where do I Create Smart Accounts
- To create a Customer Smart Account, log into CSC with your CCO ID and initiate a request for a Customer Smart Account.
- To create a Partner Holding Smart Account, log in to CSC with your CCO ID and initiate a request for a Partner Holding Account.
- You can also initiate a request for either type of Smart Account when ordering in CCW. Although, the recommended best practice is to proactively set up your Smart Accounts.
Note: There is no upper limit; you can create as many Virtual Accounts as your company needs.
Cisco Smart License Manager Service
Cisco Smart License Manager Service is a network service running only on CUCM publisher. Since this is a network service, it runs all the time and cannot be started or stopped from UI or CLI. Since no service runs on subscriber, none of the smart licensing operations can be done from the sub. The CLI commands also do not provide any output on sub,
Smart Licensing States in UCM
There are two main statuses in Smart Licensing :
Registration Status:There are 3 registration status types:
- Unidentified / Unregistered
- Registered
- Unregistered-registered Expired
Authorization Status:
- No License in use
- Evaluation Mode
- Evaluation Expired
- Authorized
- Out of compliance
- Authorization Expired
In addition to the previous smart licensing statuses, UCM provides an overage period of 90 days (This is a concept already present in pre 12.0 with classic licensing. UCM can continue providing the overage period to customers with smart licensing as well).
Configure (Mediated Deployment)
Prerequisites
These ports must be enabled for communication with CSSM:
- User Interface: HTTPS (port 8443)
- Product Registration: HTTPS (port 443), HTTP (port 80)
- Communication to CSSM: HTTPS (tools.cisco.com, api.cisco.com, cloudsso.cisco.com), port 443
There are 2 deployment options under mediated deployment model,
Connected using Proxy Server: Here you can use the proxy server to facilitate connectivity between CUCM and Smart Account.
Disconnected: Used when there is NO direct connectivity from CUCM / Satellite to Cisco.com. Smart Account Synchronization must be done using file upload and download manually.
Configuration (Satellite)
- Log in to satellite. Configure as new satellite. Verify Network settings. Configure valid NTP server.
Note: For the first time log in, the default credential for satellite log in is Admin/Admin!23.
- Choose Manual Setup and download the Registration File.
-
Log into your Smart Account in Smart Software Manager
-
Navigate to Satellites under the section of Smart Software Manager and click New Satellite... button Add a new satellite. Associate the newly created virtual account to the satellite. Once this is done, generate the authorization file.
-
In order to complete registration process, navigate to the satellite log in and upload the authorization file. Satellite restarts. Now the satellite is synced to the virtual account.
-
Log in to satellite and generate a token.
-
Navigate to CUCM admin page > System > Licensing > License Management > View/Edit the Licensing Smart Call Home settings and then set the SSM satellite URL to Device Request Handler(10.106.81.131 is the IP address of the satellite configured) and save, as shown in the image.
- Click Register and paste the token generated in step 6.
Configuration (Proxy Server)
- Instead of using satellite server, you can also use proxy server. If CUCM is already registered via Direct Method or satellite, first deregister and navigate to System > Licensing > License management. Here you have Actions Tab, selectderegister.
- If CUCM is not registered, directly choose View/Edit, the licensing Smart Callhome settings. Here add proxy server details, and be sure that proxy server has connectivity to tools.cisco.com so that CUCM can be synced to the virtual account via proxy server.
- Generate Token request from virtual account.
- Navigate to CUCM. Here, click register and paste the token copied in Step 3.
Verify
Show license summary.
Smart Licensing is ENABLED.
Registration:
Status: REGISTERED
Smart Account: BU Production Test
Virtual Account: TAC-CollabTesting
Last Renewal Attempt: None
Next Renewal Attempt: Jul 25 15:11:23 2018 IST
License Authorization:
Status: AUTHORIZED
Last Communication Attempt: SUCCEEDED
Next Communication Attempt: Feb 25 15:12:59 2018 IST
License Usage:
License Entitlement Tag Count Status
--------------------------------------------------------------------------------------------------------------------------------------
regid.2017-02.com.cisco.UCM_CUWL,12.0_cc59375a-1cd8-4b36-8366-6f4d2abba965 0 Init
regid.2016-07.com.cisco.UCM_EnhancedPlus,12.0_d8372792-588c-4caa-b279-8587e5ce2f82 0 Init
66d0d1cf-4863-4761-91d0-d01d3eb1949aregid.2016-07.com.cisco.UCM_Enhanced,12.0_66d0d1cf-4863-4761-91d0-d01d3eb1949a 5 InCompliance
ef827a2f-f4ae-4ebb-887f-052737063d3aregid.2016-07.com.cisco.UCM_Basic,12.0_ef827a2f-f4ae-4ebb-887f-052737063d3a 2 InCompliance
regid.2016-07.com.cisco.UCM_Essential,12.0_25f9c396-c67c-4519-aa98-d4b3ad18f805 0 Init
regid.2016-07.com.cisco.UCM_TelePresenceRoom,12.0_d9a71418-29e9-4c9a-9d3a-1366ebe38e7c 0 Init
Show license UDI.
UDI: PID:UCM,SN:37624,UUID:6fe83addc80240bc92dc071ac7a37624
Show license all.
Smart Licensing Status
=======================
Smart Licensing is ENABLED
Registration:
Status: REGISTERED
Smart Account: BU Production Test
Virtual Account: TAC-CollabTesting
Export-Controlled Functionality: Allowed
Initial Registration: SUCCEEDED on Jan 26 15:11:23 2018 IST
Last Renewal Attempt: SUCCEEDED on Jan 26 15:11:23 2018 IST
Next Renewal Attempt: Jul 25 15:11:23 2018 IST
Registration Expires: Jan 26 15:06:21 2019 IST
License Authorization:
Status: AUTHORIZED on Jan 26 15:12:59 2018 IST
Last Communication Attempt: SUCCEEDED on Jan 26 15:12:59 2018 IST
Next Communication Attempt: Feb 25 15:12:59 2018 IST
Communication Deadline: Apr 26 15:06:59 2018 IST
Evaluation Period:
Evaluation Mode: Not In Use
EVALUATION PERIOD EXPIRED on Nov 9 23:46:35 2017 IST
License Usage
=============
License Authorization Status: AUTHORIZED as of Jan 26 15:12:59 2018 IST
(regid.2017-02.com.cisco.UCM_CUWL,12.0_cc59375a-1cd8-4b36-8366-6f4d2abba965)
Description: null
Count: 0
Version: 12.0
Status: Init
(regid.2016-07.com.cisco.UCM_EnhancedPlus,12.0_d8372792-588c-4caa-b279-8587e5ce2f82)
Description: null
Count: 0
Version: 12.0
Status: Init
UC Manager Enhanced License (12.x) (regid.2016-07.com.cisco.UCM_Enhanced,12.0_66d0d1cf-4863-4761-91d0-d01d3eb1949a)
Description: UC Manager Enhanced License
Count: 5
Version: 12.0
Status: InCompliance
UC Manager Basic License (12.x) (regid.2016-07.com.cisco.UCM_Basic,12.0_ef827a2f-f4ae-4ebb-887f-052737063d3a)
Description: UC Manager Basic License
Count: 2
Version: 12.0
Status: InCompliance
(regid.2016-07.com.cisco.UCM_Essential,12.0_25f9c396-c67c-4519-aa98-d4b3ad18f805)
Description: null
Count: 0
Version: 12.0
Status: Init
(regid.2016-07.com.cisco.UCM_TelePresenceRoom,12.0_d9a71418-29e9-4c9a-9d3a-1366ebe38e7c)
Description: null
Count: 0
Version: 12.0
Status: Init
Product Information
===================
UDI: PID:UCM,SN:37624,UUID:6fe83addc80240bc92dc071ac7a37624
Agent Version
=============
Smart Agent for Licensing: 1.3.4
Troubleshoot
Collect the logs for troubleshooting issues related to registration:
- Packet capture from CUCM CLI
- License Manager logs
- Diagnostic logs from satellite
Known Bugs
Cisco bug ID CSCvh16069 : Cisco Smart licensing satellite cannot borrow license from higher level to make it compliant.
Cisco bug ID CSCvf86710 : Cisco Smart License Manager platform service does not run.
Cisco bug ID CSCvc94366 :CUCM smart license registration to CSSM does not accept the proxy port 443.
Cisco bug ID CSCvh72897