Contents

Introduction

Prerequisites

Requirements

Components Used

Background Information

RTMT Check Box mapped to CLI Paths

Boot Logs

Cisco AMC Service

Cisco AMC Service AlertLog

Cisco AMC Service CallLog

Cisco AMC Service DeviceLog

Cisco AMC Service PPRLog

Cisco AMC Service ServerLog

Cisco AMC Service ServiceLog

Cisco AXL Web Service

Cisco Audit Event Service

Cisco Audit Logs

Cisco Bulk Provisioning Service

Cisco CCM DBL Web Library

Cisco CCM NCS Web Library

Cisco CCMAdmin Web Service

Cisco CCMRealm Web Service

Cisco CCMService Web Service

Cisco CDP

Cisco CDR Agent

Cisco CDR Repository Manager

Cisco CTIManager

Cisco CallManager

Cisco CallManager SNMP Service

Cisco Certificate Authority Proxy Function

Cisco Certificate Change Notification

Cisco Certificate Change Notification Service

Cisco Change Credential Application

Cisco Common User Interface

Cisco ControlCenter CLI

Cisco DHCP Monitor Service

Cisco DRF Local

Cisco DRF Master

Cisco Database Cli Output

Cisco Database Installation Service

Cisco Database Layer Monitor

Cisco Database Library Trace

Cisco Database Notification Service

Cisco Database Replicator Trace

Cisco Dialed Number Analyzer

Cisco Dialed Number Analyzer Server

Cisco DirSync

Cisco Directory Number Alias Lookup

Cisco Directory Number Alias Sync

Cisco E911 Service

Cisco Extended Functions

Cisco Extended Functions Report

Cisco Extension Mobility

Cisco Extension Mobility Application

Cisco IP Manager Assistant

Cisco IP Voice Media Streaming App

Cisco Informix Database Service

Cisco Intercluster Lookup Service

Cisco License Manager

Cisco Location Bandwidth Manager

Cisco Log Partition Monitoring Tool

Cisco Log4jinit Servlet

Cisco RIS Data Collector

Cisco RIS Data Collector PerfMonLog

Cisco RTMT Web Service

Cisco RisBean Library

Cisco Role-based Security

Cisco SOAP Web Service

Cisco SSO

Cisco Serviceability Reporter

Cisco Serviceability Reporter AlertReport

Cisco Serviceability Reporter CallActivitiesReport

Cisco Serviceability Reporter DeviceReport

Cisco Serviceability Reporter PPRReport

Cisco Serviceability Reporter ServerReport

Cisco Serviceability Reporter ServiceReport

Cisco Stored Procedure Trace

Cisco Syslog Agent

Cisco TAPS Service

Cisco Tftp

Cisco Tomcat

Cisco Tomcat Security Logs

Cisco Tomcat Stats Servlet

Cisco Trace Collection Service

Cisco Trust Verification Service

Cisco Unified Mobile Voice Access Service

Cisco Unified OS Admin Web Service

Cisco Unified OS Platform API

Cisco Unified Reporting Web Service

Cisco User Data Services

Cisco WebDialer Web Service

Cisco WebDialerRedirector Web Service

Cron Logs

Event Viewer-Application Log

Event Viewer-System Log

FIPS Logs

Host Resources Agent

IPT Platform CLI Logs

IPT Platform Cert Monitor Logs

IPT Platform CertMgr Logs

IPT Platform Cluster Manager Logs

IPT Platform GUI Logs

IPT Platform IPSecMgmt Logs

Install File Signing

Install and Upgrade Logs

MIB2 Agent

Mail Logs

NTP Logs

Packet Capture Logs

Prog Logs

SAR Logs

SELinux logs

SNMP Master Agent

Security Logs

Self Provisioning IVR

Service Manager

System Application Agent

Introduction

This document describes the file paths for collecting logs from the Cisco Unified Communications Manager (CUCM) Command Line Interface (CLI).

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

The information in this document is based on these software and hardware versions:

- CUCM 11.0.1

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Background Information

CUCM offers the Real Time Monitoring Tool (RTMT) to simplify trace collection. RTMT provides a list of logical names which allow users to select a service name and collect traces for the selected service(s).  Sometimes it is helpful to find the files directly with the CLI. This document maps the RTMT check boxes to CLI file locations.  Trace files and locations may vary by version; however, this document is  accurate for

CUCM 11.0.1.10000-10.

Tip: The document Communications Manager RTMT Trace Locations in CLI discusses the file path for logs in CUCM 8.5.1

RTMT Check Box mapped to CLI Paths

The headers below are service names listed in RTMT. The CLI file paths which map to the service name are listed beneath each header.

Boot Logs

activelog /syslog/boot.log

Cisco AMC Service

activelog /cm/trace/amc/log4j/amc*.log

Cisco AMC Service AlertLog

activelog /cm/log/amc/AlertLog/AlertLog*.csv

Cisco AMC Service CallLog

activelog /cm/log/amc/CallLog/CallLog*.csv

Cisco AMC Service DeviceLog

activelog /cm/log/amc/DeviceLog/DeviceLog*.csv

Cisco AMC Service PPRLog

activelog /cm/log/amc/PPRLog/<nodeIPaddress>/PPRLog*.csv

activelog /cm/log/amc/PPRLog/PPRDbLog*.csv

Cisco AMC Service ServerLog

activelog /cm/log/amc/ServerLog/ServerLog*csv

Cisco AMC Service ServiceLog

activelog /cm/log/amc/ServiceLog/ServiceLog*.csv

Cisco AXL Web Service

activelog /tomcat/logs/axl/log4j/axl*.log

Cisco Audit Event Service

activelog /cm/trace/auditlog/sdi/audittrace*.txt

Cisco Audit Logs

activelog /audit/AuditApp/Audit*.log

activelog /audit/vos/vos-audit.log

activelog /audit/vos/vos-audit.log.*

Cisco Bulk Provisioning Service

activelog /cm/trace/bps/log4j/bps*.log

Cisco CCM DBL Web Library

activelog /tomcat/logs/dbl/log4j/dbl*.log

Cisco CCM NCS Web Library

activelog /tomcat/logs/ncs/log4j/ncs*.log

Cisco CCMAdmin Web Service

activelog /tomcat/logs/ccmadmin/log4j/ccmadmin*.log

Cisco CCMRealm Web Service

activelog /tomcat/logs/ccmrealm/log4j/ccmrealm*.log

Cisco CCMService Web Service

activelog /tomcat/logs/ccmservice/log4j/ccmservice*.log

Cisco CDP

activelog /cm/trace/cdp/sdi/cdpd*.txt

Cisco CDR Agent

activelog /cm/trace/cdragent/log4j/cdragent*.log

activelog /cm/trace/cdragent/log4j/cdragentThreadDump.log

Cisco CDR Repository Manager

activelog /cm/trace/cdrrep/log4j/cdrrepmgr*.log

Cisco CTIManager

activelog /cm/trace/cti/sdl/SDL*_200_*.txt

Cisco CallManager

activelog /cm/trace/ccm/sdl/SDL00*_100*.txt

activelog /cm/trace/ccm/calllogs/calllogs*.txt

Cisco CallManager SNMP Service

activelog /cm/trace/ccmmib/sdi/CcmMibAgent*.txt

Cisco Certificate Authority Proxy Function

activelog /cm/trace/capf/sdi/capf*.txt

Cisco Certificate Change Notification

activelog /platform/log/certCN*.log

Cisco Certificate Change Notification Service

activelog /platform/log/certCN*.log

Cisco Change Credential Application

activelog /tomcat/logs/changecredential/log4j/changepin*.log

Cisco Common User Interface

activelog /tomcat/logs/cui/log4j/cui*.log

Cisco ControlCenter CLI

activelog /cm/trace/ccmservice/log4j/ccmservice*.log

Cisco DHCP Monitor Service

activelog /cm/trace/dhcpmon/log4j/dhcpmon*.log

Cisco DRF Local

activelog /platform/drf/trace/drfLA*.log

Cisco DRF Master

activelog /platform/drf/trace/drfMA*.log

Cisco Database Cli Output

activelog /cm/trace/dbl/ncsj/ncsjUndefined*.out

activelog /cm/trace/dbl/dblj/dbljdbims*.out

activelog /cm/trace/dbl/dblj/dbljdbtaps*.out

Cisco Database Installation Service

activelog /cm/trace/dbl/sdi/installdb*.log.err

activelog /cm/trace/dbl/sdi/installdb*.log

Cisco Database Layer Monitor

activelog /cm/trace/dbl/sdi/dbmon*.txt

Cisco Database Library Trace

activelog /cm/trace/dbl/sdi/capf/dbl_capf*.log

activelog /cm/trace/dbl/sdi/dbmon/dbl_dbmon*.log

activelog /cm/trace/dbl/sdi/ilsd/dbl_ilsd*.log

activelog /cm/trace/dbl/sdi/installdb/dbl_installdb*.log

activelog /cm/trace/dbl/sdi/RisDC/dbl_RisDC*.log

activelog /cm/trace/dbl/sdi/tvs/dbl_tvs*.log

activelog /cm/trace/dbl/sdi/LpmTool/dbl_LpmTool*.log

activelog /cm/trace/dbl/sdi/ctftp/dbl_ctftp*.log

activelog /cm/trace/dbl/sdi/CTLProvider/dbl_CTLProvider*.log

activelog /cm/trace/dbl/sdi/ccmAgt/dbl_ccmAgt*.log

activelog /cm/trace/dbl/sdi/CiscoSyslogSubAgt/dbl_CiscoSyslogSubAgt*.log

activelog /cm/trace/dbl/sdi/ccm/dbl_ccm*.log

activelog /cm/trace/dbl/sdi/lbm/dbl_lbm*.log

activelog /cm/trace/dbl/sdi/AuditLog/dbl_AuditLog*.log

activelog /cm/trace/dbl/sdi/ipvmsd/dbl_ipvmsd*.log

activelog /cm/trace/dbl/sdi/dnaserver/dbl_dnaserver*.log

activelog /cm/trace/dbl/sdi/CTIManager/dbl_CTIManager*.log

activelog /cm/trace/dbl/sdi/cef/dbl_cef*.log

Cisco Database Notification Service

activelog /cm/trace/dbl/sdi/dbmon/dbnotify_dbmon*.log

activelog /cm/trace/dbl/sdi/ilsd/dbnotify_ilsd*.log

activelog /cm/trace/dbl/sdi/RisDC/dbnotify_RisDC*.log

activelog /cm/trace/dbl/sdi/LpmTool/dbnotify_LpmTool*.log

activelog /cm/trace/dbl/sdi/tvs/dbnotify_tvs*.log

activelog /cm/trace/dbl/sdi/ctftp/dbnotify_ctftp*.log

activelog /cm/trace/dbl/sdi/ccmAgt/dbnotify_ccmAgt*.log

activelog /cm/trace/dbl/sdi/CiscoSyslogSubAgt/dbnotify_CiscoSyslogSubAgt*.log

activelog /cm/trace/dbl/sdi/ccm/dbnotify_ccm*.log

activelog /cm/trace/dbl/sdi/lbm/dbnotify_lbm*.log

activelog /cm/trace/dbl/sdi/AuditLog/dbnotify_AuditLog*.log

activelog /cm/trace/dbl/sdi/CTIManager/dbnotify_CTIManager*.log

activelog /cm/trace/dbl/sdi/dnaserver/dbnotify_dnaserver*.log

Cisco Database Replicator Trace

activelog /cm/trace/dbl/sdi/dblrpc.err

activelog /cm/trace/dbl/sdi/installdb*.log

activelog /cm/trace/dbl/sdi/start.log

activelog /cm/trace/dbl/sdi/startrpc.log

activelog /cm/trace/dbl/sdi/startcar.log

activelog /cm/trace/dbl/sdi/replication_scripts_output.log

activelog /cm/trace/dbl/sdi/spltrace.log

Cisco Dialed Number Analyzer

activelog /tomcat/logs/dna/log4j/dna*.log

Cisco Dialed Number Analyzer Server

activelog /cm/trace/dnaserver/sdi/dna*.txt

Cisco DirSync

activelog /cm/trace/dirsync/log4j/dirsync*.log

activelog /cm/trace/dirsync/log4j/dirsync_err*.log

Cisco Directory Number Alias Lookup

activelog /tomcat/logs/dnaliaslookup/log4j/dnaliaslookup*.log

Cisco Directory Number Alias Sync

activelog /cm/trace/dnaliassync/log4j/dnaliassync*.log

Cisco E911 Service

activelog /tomcat/logs/e911proxy/log4j/e911proxy*.log

Cisco Extended Functions

activelog /cm/trace/cef/sdi/cef*.txt

Cisco Extended Functions Report

activelog /cm/log/cef/xml/qrt*.xml

Cisco Extension Mobility

activelog /tomcat/logs/em/log4j/emservice*.log

Cisco Extension Mobility Application

activelog /tomcat/logs/em/log4j/emapp*.log

Cisco IP Manager Assistant

activelog /tomcat/logs/ipma/log4j/service*.log

Cisco IP Voice Media Streaming App

activelog /cm/trace/cms/sdi/cms*.txt

Cisco Informix Database Service

activelog /cm/log/informix/ccm.log.*.gz

activelog /cm/log/informix/car.log

activelog /cm/log/informix/ccm.log

Cisco Intercluster Lookup Service

activelog /cm/trace/ils/sdl/SDL*_600_*.txt

Cisco License Manager

activelog /cm/trace/userlicensing/log4j/userlicensing*.log

Cisco Location Bandwidth Manager

activelog /cm/trace/lbm/sdl/SDL*_700_*.txt

Cisco Log Partition Monitoring Tool

activelog /cm/trace/lpm/sdi/lpm*.txt

Cisco Log4jinit Servlet

activelog /tomcat/logs/log4jinit/log4j/log4jinit*.log

Cisco RIS Data Collector

activelog /cm/trace/ris/sdi/ris*.txt

Cisco RIS Data Collector PerfMonLog

activelog /cm/log/ris/csv/PerfMon*.csv

Cisco RTMT Web Service

activelog /tomcat/logs/rtmt/log4j/rtmt*.log

Cisco RisBean Library

activelog /tomcat/logs/risbean/log4j/risbean*.log

Cisco Role-based Security

activelog /tomcat/logs/rbs/log4j/rbsaccess*.log

Cisco SOAP Web Service

activelog /tomcat/logs/soap/csv/ratecontrol*.csv

activelog /tomcat/logs/soap/log4j/soap*.log

Cisco SSO

activelog /platform/log/ssoApp.log

Cisco Serviceability Reporter

activelog /cm/trace/rtmtreporter/log4j/rtmtreporter*.log

Cisco Serviceability Reporter AlertReport

activelog /cm/report/rtmtreporter/AlertRep/AlertRep*.pdf

Cisco Serviceability Reporter CallActivitiesReport

activelog /cm/report/rtmtreporter/CallActivitiesRep/CallActivitiesRep*.pdf

Cisco Serviceability Reporter DeviceReport

activelog /cm/report/rtmtreporter/DeviceRep/DeviceRep*.pdf

Cisco Serviceability Reporter PPRReport

activelog /cm/report/rtmtreporter/PerformanceRep/<nodeIPaddress>/PerformanceRep*.pdf

Cisco Serviceability Reporter ServerReport

activelog /cm/report/rtmtreporter/ServerRep/ServerRep*.pdf

Cisco Serviceability Reporter ServiceReport

activelog /cm/report/rtmtreporter/ServiceRep/ServiceRep*.pdf

Cisco Stored Procedure Trace

activelog /cm/trace/dbl/sdi/spltrace.log.*.gz

activelog /cm/trace/dbl/sdi/spltrace.log

Cisco Syslog Agent

activelog /cm/trace/syslogmib/sdi/syslogmib*.txt

Cisco TAPS Service

activelog /cm/trace/taps/log4j/taps*.log

Cisco Tftp

activelog /cm/trace/ctftp/sdl/SDL*_600_*.txt

Cisco Tomcat

activelog /tomcat/logs/manager.*.log

activelog /tomcat/logs/admin.*.log

activelog /tomcat/logs/host-manager.*.log

activelog /tomcat/logs/catalina.out

activelog /tomcat/logs/localhost_access_log.txt

activelog /tomcat/logs/localhost.*.log

Cisco Tomcat Security Logs

activelog /tomcat/logs/security/log4j/security*.log

Cisco Tomcat Stats Servlet

activelog /tomcat/logs/tomcatstats/log4j/tomcatstats*.log

Cisco Trace Collection Service

activelog /cm/trace/tct/log4j/tct*.log

Cisco Trust Verification Service

activelog /cm/trace/tvs/sdi/tvs*.txt

Cisco Unified Mobile Voice Access Service

activelog /tomcat/logs/ccmivr/log4j/ccmivr*.log

Cisco Unified OS Admin Web Service

activelog /tomcat/logs/cmplatform/log4j/cmplatform*.log

Cisco Unified OS Platform API

activelog /tomcat/logs/platform-api/log4j/platform-api*.log

Cisco Unified Reporting Web Service

activelog /tomcat/logs/cucreports/log4j/cucreports*.log

Cisco User Data Services

activelog /tomcat/logs/cucm-uds/log4j/cucm-uds*.log

Cisco WebDialer Web Service

activelog /tomcat/logs/webdialer/log4j/webdialer_CTIClient*.txt

Cisco WebDialerRedirector Web Service

activelog /tomcat/logs/redirector/log4j/redirector*.log

Cron Logs

activelog /syslog/cron

Event Viewer-Application Log

activelog /syslog/CiscoSyslog*

activelog /syslog/CiscoSyslog

activelog /syslog/AlternateSyslog.*

activelog /syslog/AlternateSyslog

Event Viewer-System Log

activelog /syslog/messages

FIPS Logs

activelog /platform/fips/fips.log

Host Resources Agent

activelog /platform/snmp/hostagt/hostagt.log

IPT Platform CLI Logs

activelog /platform/log/dbl*.log

activelog /platform/log/cli*.log

IPT Platform Cert Monitor Logs

activelog /platform/log/certm.log

IPT Platform CertMgr Logs

activelog /platform/log/certMgmt*.log

IPT Platform Cluster Manager Logs

activelog /platform/log/clustermgr*.log

IPT Platform GUI Logs

activelog /tomcat/logs/iptplatform/log4j/iptplatform*.log

IPT Platform IPSecMgmt Logs

activelog /platform/log/ipsecMgmt.log

Install File Signing

activelog /platform/log/authenticateFile.log

Install and Upgrade Logs

install /install_log*.log

install /selinux_post.log

install /system-history.log

install /install.log

install /lbm_post_install.log

MIB2 Agent

activelog /platform/snmp/mib2agt/mib2agt.log

Mail Logs

activelog /syslog/maillog

NTP Logs

activelog /syslog/ntp_stop.sh.log

activelog /syslog/ntp_start.sh.log

activelog /syslog/sd_ntp.log

Packet Capture Logs

activelog /platform/cli/*.cap

Prog Logs

activelog /cm/trace/cti/Proglogs/CTIManager*.ProgLog

activelog /cm/trace/ccm/Proglogs/ccm*.ProgLog

SAR Logs

activelog /sa/sar*

SELinux logs

activelog /platform/selinux_startup.log

SNMP Master Agent

activelog /platform/snmp/snmpdm/SnmpMasterAgt*.log

Security Logs

activelog /syslog/secure-*

Self Provisioning IVR

activelog /cm/trace/PnP/log4j/PnP*.log

Service Manager

activelog /platform/log/servm*.log

System Application Agent

activelog /platform/snmp/sappagt/startup.txt

activelog /platform/snmp/sappagt/sappagt.log

Not all of the directories for the services contained log files. This may be due to the lack of certian components or features being configured. The list below shows the sections without any files when this document was created.

Cisco Abort Transaction Spooling

Cisco Audio Translator App

Cisco CAR Web Service

Cisco CCM PD Web Service

Cisco CCMUser Web Service

Cisco CDP Agent

Cisco CDR files on CM server

Cisco CDR files on Publisher Processed

Cisco CTL Provider

Cisco CallManager Cisco IP Phone Services

Cisco Called Party Tracing

Cisco Corefile Recovery Tool

Cisco Discovery Responder Service

Cisco External Call Control Service

Cisco GRT Communication Web Service

Cisco Messaging Interface

Cisco Row Information Spooling

Cisco SOAPMessage Service

Cisco UXL Web Service

IPT Platform CLI Created Reports

IPT Platform RemoteSupport Logs

Kerneldump Logs

Mgetty Logs

SOAP - Diagnostic Portal Database Service

Service Registration Logs

Spooler Logs