Introduction
This document describes how to collect logs for the Cisco Unified Communication (UC) Applications.
UC Applications Log Collection How to Guide
UC Applications that are covered here are Cisco Jabber clients, Cisco Unified Communication Integration for Microsoft Lync (CUCI-Lync), Cisco Unified Attendant Console (CUAC)-Standard, CUAC-Advanced, Cisco Instant Messaging & Presence (IM&P), and Cisco Internet Protocol Communicator (CIPC).
Note: CIPC is now End of Service (EOS).
For each scenario, provide details about the problem and note the time the problem occurred, the calling number.
Jabber for Windows
Step 1. Navigate to Help > Report a Problem to create a problem report.
Step 2. Choose the option that denotes the problem.
Step 3. Under options, describe the problem and generate the report.
Step 4. This places a ZIP file on the user desktop.
Default Jabber log location
%userprofile%\AppData\Local\Cisco\Unified Communications\Jabber\CSF\Logs
Jabber for MAC
Step 1. Navigate to Help > Report a Problem to create a problem report.
Step 2. Choose the option that denotes the problem.
Step 3. Under options, describe the problem and generate the report.
Step 4. This places a ZIP file on the user desktop.
Default Jabber log location
/Users/<userid>/Library/Logs/Jabber/
Jabber for iPhone, iPad, and Android
Step 1. Navigate to Menu > Settings > Problem Reporting.
Step 2. Enable Detailed Logging.
Step 3. Exit Jabber and relaunch.
Step 4. When the problem occurs, navigate to Menu > Settings > Problem Reporting.
Step 5. Click Send Problem Report and email the problem report.
Tip: You can use these Cisco Video links:
How to Clear the Cache
Create a Jabber Problem Report
Collect logs for Phone Issues
Collect Logs from Expressway (When Jabber is over MRA)
CUCI-Lync
Step 1. Navigate to Help> Report a Problem to create a problem report.
Step 2. Choose the option that denotes the problem.
Step 3. Under options, describe the problem and generate the report.
Step 4. This places a ZIP file on the user desktop.
Default CUCI-Lync log location
%userprofile%\AppData\Local\Cisco\Unified Communications\Jabber\CSF\Logs
VXME for Windows
Step 1. Navigate to Help > Report a Problem to create a problem report.
Step 2. Choose the option that denotes the problem.
Step 3. Under options, describe the problem and generate the report.
Step 4. This places a ZIP file on the user desktop.
Default VXME log locations
VXME Client Log location: %userprofile%\AppData\Local\Cisco\VXME\
VXME Agent Log Location: %userprofile%\Local\Cisco\Unified Communications\Jabber\CSF\Logs\Virtualisation\
Cisco IM and Presence
Set Logging Levels to Debug
Step 1. Log in to Cisco Unified Serviceability for the IM&P server.
Step 2. Navigate to Trace > Configuration.
Step 3. Select the IM&P server from the drop-down.
Step 4. Select the Service Group from the drop-down.
Step 5. Select the Service.
Step 6. Click Trace On box.
Step 7. Select Debug level trace.
Step 8. Click Save button.
Collect Logs with Real-Time Monitoring Tool (RTMT)
Download RTMT and collect logs, for more information on how to download and collect files refer to IM and Presence Server RTMT Log Collection Configuration Example.
Tip: You can use these Cisco Video links:
Configuring Service Trace Levels
Collect logs from the RTMT
Obtain a Packet Capture from the IM&P
Cisco IP Communicator
Step 1. Right-click anywhere on CIPC,navigate to Preferences> User tab. Check Enable Logging.
Step 2. Restart Cisco IP Communicator to place the application in a known state.
Step 3. On the Windows desktop, navigate to Start> All Programs> Cisco IP Communicator> Create CIPC Problem Report
CUAC Standard
CUAC Standard Client
Step 1. Navigate to Options > Logging > Collect Logs. Save to the desktop.
Cisco TSP
Collect all the files in this directory.
C:\Temp\CiscoTSP001Log
CUAC Advanced
Attendant Server Service Logs:
Step 1. Log in to the CUAC-Advanced web page.
Step 2. Navigate to Engineering > Logging Management.
Step 3. Select all checkboxes on Cisco Unified Attendant Server section.
Step 4. Collect logs.
Default file locations for CUAC-A 10.x and Earlier
32 Bit CUAC-A Server - C:\Program Files\Cisco\Logging\SRV
64 Bit CUAC-A Server - C:\Program Files (x86)\Cisco\Logging\SRV
Default file locations for CUAC-A 11.X and Later
%ALLUSERSPROFILE%\Cisco\CUACA\Server\Logging\SVR
LDAP Plug-in Logs:
Step 1. Log in to the CUAC-Advanced web page.
Step 2. Navigate to Engineering > Logging Management.
Step 3. Select all checkboxes on LDAP Plug-in section.
Step 4. Collect logs.
Default file locations for CUAC-A 10.x and earlier
32 Bit CUAC-A Server - C:\Program Files\Cisco\Logging\LDAP
64 Bit CUAC-A Server - C:\Program Files (x86)\Cisco\Logging\LDAP
Default file location for CUAC-A 11.X and later
%ALLUSERSPROFILE%\Cisco\CUACA\Server\Logging\LDAP\
CUPS Plug-in Logs
Step 1. Log in to the CUAC-Advanced web page.
Step 2. Navigate to Engineering > Logging Management.
Step 3. Select all checkboxes on CUPS Plug-in Logs section.
Step 4. Collect logs.
Default file locations for CUAC-A 10.x and earlier
32 Bit CUAC-A Server - C:\Program Files\Cisco\Logging\CUPS
64 Bit CUAC-A Server - C:\Program Files (x86)\Cisco\Logging\CUPS
Default file location for CUAC-A 11.x and later
%ALLUSERSPROFILE%\Cisco\CUACA\Server\Logging\CUPS\
BLF Plug-in Logs:
Step 1. Log in to the CUAC-Advanced web page.
Step 2. Navigate to Engineering > Logging Management.
Step 3. Select all checkboxes on BLF Plug-in Logs section.
Step 4. Collect logs.
Default file locations for CUAC-A 10.x and earlier
32 Bit CUAC-A Server - C:\Program Files\Cisco\Logging\CTIS
64 Bit CUAC-A Server - C:\Program Files (x86)\Cisco\Logging\CTIS
Default file location for CUAC-A 11.x and later
%ALLUSERSPROFILE%\Cisco\CUACA\Server\Logging\CTI\
Cisco TSP
Collect all the files in this directory.
C:\Temp\CiscoTSP001Log
CUAC Advanced Client (version 11.X and later)
Step 1. Launch and log in (if unable to log in, proceed to Step 4) to the CUAC-Advanced operator client.
Step 2. Navigate to Options > Preferences > Logging.
Step 3. Place a check into the Database and Server Communication checkboxes. Select Apply.
Step 4. Reproduce the problem.
Step 5. Navigate to Help > Collect Logs.
Step 6. Enter the location where the log files must be saved.
Step 7. Select Start.