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The License User count is specific to the number of User Licenses consumed, while the total number of users (shown by the counter byNumberOfUsers) is greater than just consumption of User licenses.

Users that do not consume User licenses are Virtual Users (Attendant Console, Call Center, Hunt Group, GroupCall, etc...) and TrunkGroup Users, hence the mismatch between the two values.

Please refer to section \"10.1.1.4 Provisioned Users\" of the System Engineering Guide for details.

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Example:

AS_CLI/Monitoring/PM/Execution> get -f bwNumberOfUsers

Label       = bwNumberOfUsers

Description = \"Gives the total of users configured on the BroadWorks system\"Object ID   = .1.3.6.1.4.1.6431.1.2.16.1.2.0

Access      = ReadOnly

Value = 390

AS_CLI/System/Licensing> get

...

Subscriber Licenses:

Name   Licensed  Used  Available

=========================================

User License      50000   141      49859

Relevant statistics related to License User count are:

- bwNumberOfLicensedUsers: the number of licensed users on the BroadWorks system (equal to user license numbers that the \"AS_CLI/System/Licensing> get\" command provides)

- bwNumberOfNonVirtualUsers: the number of actual users - excluding virtual users - on the BroadWorks system

NOTE

bwNumberOfLicensedUsers = bwNumberOfNonVirtualUsers – trunk group users.

TG users are visible via

AS_CLI/System/Licensing> get

....

Total Number of Trunk Users = 18

...

Finally the \"Service License Reporting Tool\" represents a valid source to track the license use on the BroadWorks system.

The Feature Description document of this tool is available on Xchange at:

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