This document aims to answer questions, define terms, words, and features found in the Cisco IP Phone 7800 and the 8800 Multiplatform Series.
A Programmable Softkey (PSK) is a feature that allows a user to customize the softkeys displayed on the phone. Softkeys can be added, repositioned, and removed according to the current device state. A speed dial can also be added to supported softkey lists by using the extended function string.
Set the Programmable Softkey Enable parameter to Yes. Then, each softkey list will show the keys in its respective input field. You can only edit or modify these key list fields if this parameter is enabled. If the parameter is set to No, the fields will only show their default keys and you cannot make any changes.
Softkeys can be configured with a keyword and position. Each key list field follows this format: <keyword>|<position>. To create a string of keys, a semi-colon (;) must separate them.
No. It is possible to configure a softkey without a position. You can have a string of keys such as dnd|1;showdetail;resume|3. The keyword dnd means Do not Disturb and this will be assigned to the first key. The show detail will be assigned to the second key since it is a key without a current assignment or position.
5. How many positions and softkeys can I configure in a key list?
6. I have configured a keyword with a specific position, how come it did not show up on the menu?
The following are possible reasons:
No. If a user tries to configure a softkey on a list where it is not allowed, a key list will not be updated.