Introduction
This document describes how to recover the password in Cisco Security Manager (CSM).
Note: This is a recertification of document 108520 - Password Recovery for CSM.
Prerequisites
Requirements
Cisco recommends that you have knowledge of these topics:
- Cisco Security Manager (CSM ) installed in the default directory
Components Used
This document is not restricted to specific software and hardware versions.
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
Refer to Cisco Technical Tips Conventions for more information on document conventions.
Problem
You forget the password for the admin account that is provided initially at the time of installation (unless already changed). Therefore, you perform a password recovery.
Solution
For CSM versions 4.2 and earlier
Complete these steps in order to perform the password recovery:
-
Stop daemon services by issuing this command in the CLI.
net stop crmdmgtd
-
Run the resetpasswd.exe execution file in the CLI.
C:\Program Files\CSCOpx\bin\resetpasswd.exe -f admin
You are prompted for a new password.
-
Start the daemon manager either through services or through the CLI.
net start crmdmgtd
For CSM versions 4.3 and later
Complete this step in order to perform the password recovery:
-
Run the resetpasswd.pl file specifying admin as the username in the CLI.
C:\PROGRA~2\CSCOpx\bin\Perl C:\PROGRA~2\CSCOpx\bin\ResetPasswd.pl admin
You are prompted for a new password.
In certain cases external authentication can be done, using an ACS server and you may not have access to ACS server, to reset the password. In such cases you can reset the authentication mode back to LOCAL and then reset your admin password.
C:\PROGRA~2\CSCOpx\bin\Perl C:\PROGRA~2\CSCOpx\bin\resetloginmodule.pl
Related Information
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