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For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the action themselves to resolve the issue. If the customer / partner runs into issues in the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve. Please DO NOT perform these actions yourself if you are an internal Cisco resource outside of the Licensing Support team.

Before you start, ensure that you have:

- Active Cisco.com account

- Smart Account (SA) Administrator User Role or Virtual Account (VA) Administrator role to edit Virtual Account

Step 1: Go to Cisco Software Central and log in with your cisco.com credentials.

Step 2: Select the Smart Account from the Smart Account Selector at the top right corner.

Step 3: Click on Manage account under the Manage Smart Account section.

Step 4: Click on Virtual Accounts in the Dashboard menu.

Step 5: Click on the Virtual Account name to edit the Virtual Account.

Step 6: Click on one of the tabs General, Users, or User Groups to edit Virtual Account details.

Step 7: Click OK.

Troubleshooting:

If you experience an issue with this process, that you cannot address, please open a case in Support Case Manager (SCM).

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