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For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the action themselves to resolve the issue. If the customer / partner runs into issues in the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve. Please DO NOT perform these actions yourself if you are an internal Cisco resource outside of the Licensing Support team.

Before you start, ensure that you have:

- Active Cisco.com account

- Access to Smart Account & Virtual Account

Step 1: Go to Cisco Software Central and log in with your Cisco.com credentials.

Step 2: Go to Traditional Licenses and Click on 'Access LRP'.

Step 3: On the top left corner go to the Smart Account and Virtual account selector. Select the appropriate Smart Account and Virtual Account for which report needs to be generated.

Step 4: Go to the Licenses tab.

Step 5: Click on Export to CSV to download the license report.

Note: Custom License report with selective licenses can be downloaded by selecting specific licenses using the License selector check box

Troubleshooting:

1. I cannot see some licenses in the downloaded report. Please verify the Smart Account (SA)/Virtual Account (SA) Role prior to opening a Licensing case at Support Case Manager (SCM) using Software Licensing option.

If you experience an issue with this process, that you cannot address, please open a Licensing case at Support Case Manager (SCM) using Software Licensing option.

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