Contents

Introduction

Prerequisites

Adding a Cisco Service Contract Access to a Cisco.com Account

Troubleshooting

Related Information

Introduction

This article describes the process of adding a Cisco service contract access to Cisco.com account.

Prerequisites

Before you start, ensure that you have the following data at your disposal:

- Active Cisco.com account

- Contract Number

Adding a Cisco Service Contract Access to a Cisco.com Account

Step 1:

Go to Cisco Software Central and log in with your Cisco.com account.

Step 2:

Click the profile button, and then select Manage Profile.

Step 3:

On the Profile Management page, click Access Management.

Step 4:

On the Access tab, under Services & Support, click Add Access.

Note: If your service contract(s) is already associated with your Cisco.com account, you can find your current contract(s) on Your Current Access tab. If you have already requested your service contract(s) to be associated with your Cisco.com account, you can find your access requests on Your access requests tab.

Step 5:

In the Add Access dialog box, select TAC and RMA case creation, Software Download, support tools, and entitled content on Cisco.com, and then click Go.

Step 6:

Select the Specific Contract(s) radio button, and then select By Service Contract Number(s) and enter the service contract number(s) in the field next to it. Click Submit.

Step result: If the information on your contract (for example, a company name) matches the information on your Cisco.com account, then the contract is automatically added to your Cisco.com account. If the automation fails due to the information mismatch, then the entitlement needs to be further verified manually. If that's the case, you will be contacted by Cisco for further clarification within the next two hours.

Troubleshooting

To manage the contracts associated with your account, visit https://rpfa.cloudapps.cisco.com/rpfa/profile/edit_entitlement.do. If you need further assistance with your contracts, send an email to web-help-sr@cisco.com.

Related Information

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