Contents

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to resolve the issue. If the customer / partner runs into issues following the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) To help resolve. Please DO NOT perform these actions yourself if you are an internal Cisco resource outside of the Licensing Support team.

Before you start, ensure that you have the following data:

- Active Cisco.com account

- User needs to have CDA Portal Access

- User needs to have Certificate Management Access

- Root CA File in the following formats .pem, .cer, .crt and .cert

Steps to be Followed

Step 1: Click on Certificate Management Link.

Step 2: Click on ‘Upload Root CA’ tab

Step 3: Click on ‘Browse button’ select the file. Portal will accept only these formats .pem, .cer, .crt and .cert

Note:

- The Root CA file should be < = 20 KB in size.

- Portal allows up to 100 files to be uploaded.

- After the maximum limit, user is expected to delete at least one file to upload one file.

- Only a valid PEM format cert file can be uploaded.

Step 4: Click on ‘Upload’ button to upload the file.

Step Result: Once you click on Upload, the View/Accept Agreement screen will appear.

Step 5: Click on “Accept” to upload the file. If you click on “Decline” file will not upload

Step Result: Now the file is uploaded.

Step 6: You can Edit/Delete and Copy the file URL option to modify file.

Note: User can only edit / delete a single file.

Step 7: Edit the file and click on “Save”.

Troubleshooting:

If you experience an issue with this process, that you cannot address, open a case in Support Case Manager (SCM) using software licensing option.

For feedback on the content of this document, please submit here