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For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to resolve the issue. If the customer / partner runs into issues following the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) To help resolve. Please DO NOT perform these actions yourself if you are an internal Cisco resource outside of the Licensing Support team.

Before You start, ensure you have the following:

- Active Cisco.com Account.

- RUM Report in .tar Format.

Step 1: Log in to the CSSM and click Manage licenses.

Step 2: Select the Smart Account (upper left-hand corner of the screen) that will receive the report.

Step 3: Select Smart Software Licensing, Click on Reports and then Click on Usage Data Files.

Step 4: Click Upload Usage Data. Browse to the file location (RUM report in tar format), select, and click Upload Data.

Note: You cannot delete a file after it has been uploaded. You can however upload another file, if required.

Step 5: From the Select Virtual Accounts pop-up, select the Virtual Account that will receive the uploaded file.

Step Result: The file is uploaded to Cisco and is listed in the Usage Data Files table in the Reports screen showing the File Name, time it was Reported, which Virtual Account it was uploaded to, the Reporting Status, Number of Product Instances reported, and the Acknowledgement status.

Step 6: In the Acknowledgement column, click Download to save the ACK. You may have to wait for the file to appear in the Acknowledgement column. If there are many RUM reports or requests to process, CSSM may take a few minutes.

Troubleshooting:

If you experience an issue with this process, that you cannot address, open a case in Support Case Manager (SCM) using software licensing option.

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