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For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to resolve the issue. If the customer / partner runs into issues following the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) To help resolve. Please DO NOT perform these actions yourself if you are an internal Cisco resource outside of the Licensing Support team.

Before You Start Ensure You Have the Following:

- Active Cisco.com account

- User needs to have CDA Portal Access

- User needs to have Certificate Management Access

Step 1:  Click on Certificate Management Link Cisco Enablement Services.

Step 2:  Click on ‘Certificate Management’ Tab.

Step 3:  Click on ‘Sign CSR’ Tab.

Step 4:  Select a product from the ‘Select Product’ drop down.

Step 5: ‘Encryption Type’, ‘Sign in Duration’ and the CSR File attributes will be enabled only upon selecting the Product.

Step 6:  Select the type of encryption from the under the ‘Encryption Type’ drop down (MD5/SHA1/SHA256). By default, the value selected is SHA1.

Step 7:  Select the duration for the certificate from the ‘Sign-In Duration’ drop down (1 year/2 years/3 years/5 years/180 days).

Step 8:  The ‘Sign in Duration’ for the SHA1 and MD5 encryption is defaulted to 180 days and limited to 1 year. Only for the SHA256 type of encryption the certificates can be signed for durations of 180 days/ 1 year/ 2 years/ 3 years/ 5 years.

Note: When MD5 encryption is selected below warning message will pop up to confirm the encryption selection

Step 9:  Upload the CSR file in the CSR File field.

Step 10:  Click on ‘Sign Certificate Request’ to sign the certificate file that was uploaded. File will now be signed

Step 11:  Once the certificate is signed successfully the message, ‘Certificate is signed successfully’ will appear on the screen. Click OK.

Step 12:  Click on ‘Download’ to download the signed certificate.

Step 13:  Under ‘Certificate Receive Method’ - Enter an email address in the email address field to send the signed certificate to an email address.

Step 14:  Click on ‘Submit’ button to send the signed certificate to email address entered. You will get a confirmation message stating that the file has been sent to the email address. The file uploaded to be signed and the file sent through email has the same name.

Troubleshooting:

If you experience an issue with this process, that you cannot address, please open a case at Support Case Manager

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