Field Notice: FN74115 - Cisco Nexus N9K-X9716D-GX V05 Does Not Boot - Software Upgrade Recommended

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Updated:April 12, 2024
Document ID:FN74115

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Products Affected


Affected Product Name Description Comments
N9K-X9716D-GX Nexus 9500 NXOS, ACI Spine, 16p 400G QSFP-DD Line Card  




Defect Information


Defect IDHeadline
CSCwj19854Nexus N9K-X9716D-GX V05 does not boot on NXOS 10.1(1), 10.1(2) and 10.2(1)

Problem Description


Cisco Nexus N9K-X9716D-GX V05 does not boot and will go into Power Down state.

The following standalone Cisco NX-OS Software releases are affected:

  • 10.1(1)
  • 10.1(2)
  • 10.2(1)
 

Background


Component changes in Cisco Nexus N9K-X9716D-GX will require all customers to upgrade to minimum supported software releases. 


Problem Symptom


The following syslog will be seen for the affected module that are running affected releases of Cisco NX-OS Software in standalone mode:

%MODULE-2-MOD_DIAG_FAIL: Module X (Serial number: FOCXXXXXXXX) reported failure due to Driver SSE call failed in device DEV_LINECARD (device error 0x0)

Workaround/Solution


Solution

Upgrade Cisco NX-OS to 10.2(2) or later. 

For more information, see Recommended Cisco NX-OS Releases for Cisco Nexus 9000 Series Switches.


How to Identify Affected Products


Cisco NX-OS Software in standalone mode

This field notice applies only to Cisco N9K-X9716D-GX V05 and later when running the following Cisco NX-OS Releases:

  • 10.1(1)
  • 10.1(2)
  • 10.2(1)

Enter the following command to check the  product ID (PID) and the corresponding serial number (SN):

Switch# show inventory module X
NAME: "Slot X",  DESCR: "16x400G Ethernet Module "                    
PID: N9K-X9716D-GX          ,  VID: V05 ,  SN: FOCXXXXXXXX         

Revision History


VersionDescriptionSectionDate
1.0Initial Release—2024-APR-12

For More Information

For further assistance or for more information about this field notice, contact the Cisco Technical Assistance Center (TAC) using one of the following methods:

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