Field Notice: FN74111 - Cisco Secure Firewall 4100 Series: Some 800GB Spare Solid State Drives Might be Formatted to Only 400GB - Hardware Upgrade Available
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Notice
THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.
Products Affected
| Affected Product Name | Description | Comments |
|---|---|---|
| FPR4K-SSD800= | Firepower 4000 Series 800GB SSD for FPR-4140/4150 | |
| FPR4125-ASA-K9 | Cisco Firepower 4125 ASA Appliance, 1U, 2 x NetMod Bays | SSD modules installed at the time of order are not affected. |
| FPR4125-NGFW-K9 | Cisco Firepower 4125 NGFW Appliance, 1U, 2 x NetMod Bays | SSD modules installed at the time of order are not affected. |
| FPR4125-NGIPS-K9 | Cisco Firepower 4125 NGIPS Appliance, 1U, 2 x NetMod Bays | SSD modules installed at the time of order are not affected. |
| FPR4145-ASA-K9 | Cisco Firepower 4145 ASA Appliance, 1U, 2 x NetMod Bays | SSD modules installed at the time of order are not affected. |
| FPR4145-NGFW-K9 | Cisco Firepower 4145 NGFW Appliance, 1U, 2 x NetMod Bays | SSD modules installed at the time of order are not affected. |
| FPR4145-NGIPS-K9 | Cisco Firepower 4145 NGIPS Appliance, 1U, 2 x NetMod Bays | SSD modules installed at the time of order are not affected. |
Defect Information
| Defect ID | Headline |
| CSCwh42627 | FPR4k-SSD800 for FPR4125 reporting 400G |
Problem Description
Some spare solid state drive (SSD) modules that are used in the Cisco FPR4125 and Cisco FPR4145 security appliances were formatted to 400GB instead of 800GB.
Background
Some spare SSD modules that shipped from approximately June 2019 through November 2023 might be incorrectly formatted to 400GB instead of the specified 800GB. As a result, the SSD storage capacity for log and event files is reduced by 50 percent when they are used in Cisco Firepower 4100 Series security appliances. Affected SSD units are not field upgradable and cannot be reformatted to the correct storage capacity.
Note: This issue does not affect SSD modules that were installed in Cisco FPR4125 and Cisco FPR4145 security platforms at the time of order. Only individually boxed spare 800GB SSD modules (FPR4K-SSD800=) are affected.
Problem Symptom
Affected SSD modules will store approximately 50 percent of the specified log and event files due to the reduced storage capacity.
Workaround/Solution
Cisco recommends replacing affected spare SSD modules.
For information about requesting a replacement, see the Upgrade Program Information section of this field notice.
How to Identify Affected Products
To determine the serial number and formatted capacity of the SSD module installed in a Cisco Firepower 4100 Series security appliance, execute the following Cisco Firepower eXtensible Operating System (FXOS) commands:
firepower-chassis# scope chassis 1 firepower-chassis /chassis# scope server1 firepower-chassis /chassis/server#show inventory storage Local Disk 1: Vendor: INTEL Model: SSDSC2BX80 Serial: BTHC7393066M800NGN HW Rev: 0 Operability: Operable Presence: Equipped Size (MB): 400000 (Note: Correct SSD module density is 800000) Drive State: Online Power State: Active Link Speed: 6 Gbps Device Type: SSD
The serial number of the spare SSD module can also be found on the sales order, the SSD module packaging, and on the SSD module serial number label.
To determine if a serial number is affected, see the Serial Number Validation section of this field notice
Additional Information
Cisco offers a guided upgrade experience through the Secure Firewall Upgrade program. This program will provide environment-specific software upgrade guidance, a customized procedure to follow, and a customized pre-upgrade checklist. For additional information and to register for the upgrade program, see Get access to Cisco Secure Firewall LevelUp.
Serial Number Validation
Cisco provides the Serial Number Validation Tool to verify whether a device is impacted by this issue. To check the device, enter the serial number in the Serial Number Validation Tool.
Important: For security reasons, you must click the Serial Number Validation Tool link that is provided in this section. Do not copy and paste the link into a browser. Use of the Serial Number Validation Tool URL external to this field notice will fail.
Upgrade Program Information
Support Case Manager (SCM) must be used for ordering replacement parts for this Field Notice. To open SCM in a new tab, click the following link:
https://mycase.cloudapps.cisco.com/fieldnotice?fn=FN74111
SCM will validate eligibility and ensure that a request for a particular serial number has not already been submitted. If there is already a request, SCM will indicate RMA already submitted and NOT eligible for replacement.
Provide the following information:
- Affected serial numbers. Note that a serial number entitlement check may be performed.
- One ship-to address per request.
- Service Request number (SR#). This is not required, but if one exists, enter it for better tracking purposes.
Order entry supports up to 50 serial numbers per request. For more than 50, submit additional requests.
Revision History
| Version | Description | Section | Date |
| 1.0 | Initial Release | — | 2024-NOV-08 |
For More Information
For further assistance or for more information about this field notice, contact the Cisco Technical Assistance Center (TAC) using one of the following methods:
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