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Affected Product Name | Description | Comments |
---|---|---|
NCS-55A1-36H-S | NCS55A1 Fixed 36x100G Base chassis | |
NCS-55A1-36H-S= | NCS55A1 Fixed 36x100G Base chassis | |
NCS-55A1-36H-SE-S | NCS55A1 Fixed 36x100G Scale chassis | |
NCS-55A1-36H-SE-S= | NCS55A1 Fixed 36x100G Scale chassis | |
NCS-55A1-36H-SYS | NCS-55A1-36H Base HW Flexible Consumption Need Smart Lic | |
NCS-55A1-36HS-SYS | NCS-55A1-36H Scale HW Flexible Consumption Need Smart Lic |
Defect ID | Headline |
CSCwh48377 | NCS-55A1-36H-S - MB-IOFPGA Upgrade Failure. |
A small number of Cisco Network Convergence System (NCS) 55A1 Fixed Chassis might be affected during the Field Programmable Device (FPD) upgrade process and show the error message that is shown in the Problem Symptom section of this field notice.
This issue was observed in a very limited number of units.
The following error message appears in the system during the upgrade process:
Admin prompt: sysadmin-vm:0_RP0#
upgrade hw-module location 0/RP0 fpd MB-IOFPGA force
upgrade hw-module location 0/RP0 fpd CPU-IOFPGA force
RP/0/RP0/CPU0:ABCDEF08GH0#sh hw fpd
Day Mon DD HH:MM:SS.217 UTC
Auto-upgrade:Enabled
FPD Versions
=================
Location Card type HWver FPD device ATR Status Running Programd
-----------------------------------------------------------------------------------
0/RP0 NCS-55A1-36H-S 1.0 MB-MIFPGA CURRENT 1.03 1.03
0/RP0 NCS-55A1-36H-S 1.0 Bootloader CURRENT 1.13 1.13
0/RP0 NCS-55A1-36H-S 1.0 CPU-IOFPGA UPGD FAIL 1.14 1.14
0/RP0 NCS-55A1-36H-S 1.0 MB-IOFPGA UPGD FAIL 1.01 1.03
0/PM0 NC55-2KW-ACRV 0.204 PO-PriMCU-ACRV CURRENT 257.774 257.774
0/PM1 NC55-2KW-ACRV 0.204 PO-PriMCU-ACRV CURRENT 257.774 257.774
If this error message appears and the device serial number does not match, or for further assistance or for more information about this field notice, contact the Cisco Technical Assistance Center (TAC).
Customers may request replacement of their unit during the regular Returns Material Authorization (RMA) process if the problem symptom occurs and their device's serial number is affected.
To determine if a serial number is affected, see the Serial Number Validation section of this field notice.
Cisco provides the Serial Number Validation Tool to verify whether a device is impacted by this issue. To check the device, enter the serial number in the Serial Number Validation Tool.
Important: For security reasons, you must click the Serial Number Validation Tool link that is provided in this section. Do not copy and paste the link into a browser. Use of the Serial Number Validation Tool URL external to this field notice will fail.
Version | Description | Section | Date |
1.0 | Initial Release | — | 2024-FEB-16 |
For further assistance or for more information about this field notice, contact the Cisco Technical Assistance Center (TAC) using one of the following methods:
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