Field Notice: FN72517 - Cisco Room Navigator Foot Stand Replacement - Hardware Upgrade Available

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Updated:December 11, 2023
Document ID:FN72517

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Products Affected


Affected Product Name Description Comments
CS-T10-TS Cisco Room Navigator - Table stand version New redesigned Foot Stand is CS-T10-TS-FT2=
CS-T10-TS+ Cisco Room Navigator - Table stand version - Spare New redesigned Foot Stand is CS-T10-TS-FT2=
CS-T10-TS-G Cisco Room Navigator - Table stand version - Grey New redesigned Foot Stand is CS-T10-TS-FT2-G=
CS-T10-TS-G+ Cisco Room Navigator-Table Stand version-First Light New redesigned Foot Stand is CS-T10-TS-FT2-G=
CS-T10-TS-G- Cisco Room Navigator-Table Stand, First Light (White) New redesigned Foot Stand is CS-T10-TS-FT2-G=
CS-T10-TS-G-K9 Cisco Room Navigator-Table Stand version-First Light (White) New redesigned Foot Stand is CS-T10-TS-FT2-G=
CS-T10-TS-G-K9= Cisco Room Navigator-Table Stand version-First Light-SPARE New redesigned Foot Stand is CS-T10-TS-FT2-G=
CS-T10-TS-K9 Cisco Room Navigator - Table stand version New redesigned Foot Stand is CS-T10-TS-FT2=
CS-T10-TS-K9++= Cisco Room Navigator - Table stand version - TAA Spare New redesigned Foot Stand is CS-T10-TS-FT2=
CS-T10-TS-K9= Cisco Room Navigator - Table stand version - Spare New redesigned Foot Stand is CS-T10-TS-FT2=
CS-T10-TS-MM-K9= Cisco Room Navigator - Table stand version - Spare New redesigned Foot Stand is CS-T10-TS-FT2=




Defect Information


Defect IDHeadline
CSCwb85940undefined

Problem Description


The Ethernet port on the Cisco Room Navigator might fail to operate.


Background


The Ethernet port might fail when the Cisco Room Navigator is pulled across the table by the Ethernet cable frequently over a period of several months.

In order to improve the Ethernet cable relief, Cisco has released a new foot stand. Customers are encouraged to replace their old foot stand with this new improved cable relief version.


Problem Symptom


The Cisco Room Navigator will either:

  1. Not boot up as it will be missing Power over Ethernet (PoE).
  2. Not be able to pair as the Ethernet communication lines will be broken.

Example of a broken Ethernet port:

Broken Ethernet port example

Examples of error messages on the Cisco Webex Room Navigator screen:

Error message - the device did not receive an IP address

Error message - could not connect to target system


Workaround/Solution


In order to improve the Ethernet cable relief, Cisco has released a new foot stand. Customers are encouraged to replace their original foot stand with this new improved cable relief version.

The original Foot Stand (to the left) and the new redesigned Foot Stand (to the right) are shown in this picture. The hole for the Ethernet cable has been moved slightly towards the middle of the stand. If you have the new redesigned Foot Stand version, no further action is required. If you have the original version, the one to the left, where the hole is all the way to the edge of the stand, then Cisco encourages you to replace it with the new redesigned Foot Stand version.

In the event the Cisco Room Navigator fails to operate due to the issues outlined in the Problem Symptom section, the recommendation is to replace the device. See Field Notice FN72497 for details.


Upgrade Program Information


Support Case Manager (SCM) must be used for ordering replacement parts for this Field Notice. To open SCM in a new tab, click the following link:
https://mycase.cloudapps.cisco.com/fieldnotice?fn=FN72517

SCM will validate eligibility and ensure that a request for a particular serial number has not already been submitted. If there is already a request, SCM will indicate RMA already submitted and NOT eligible for replacement.

Provide the following information:

  1. Affected serial numbers. Note that a serial number entitlement check may be performed.
  2. One ship-to address per request.
  3. Service Request number (SR#). This is not required, but if one exists, enter it for better tracking purposes.

Order entry supports up to 50 serial numbers per request. For more than 50, submit additional requests.

Revision History


VersionDescriptionSectionDate
1.2Updated the Upgrade Program Information to use Support Case Manager (SCM)Upgrade Program Information2023-NOV-07
1.1Corrected the Replacement Program Number—2023-MAR-03
1.0Initial Release—2023-FEB-17

For More Information

For further assistance or for more information about this field notice, contact the Cisco Technical Assistance Center (TAC) using one of the following methods:

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