Field Notice: FN - 72215 - Live Data 12.5 ES07 and Later Requires Additional RAM - Software Upgrade Recommended

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Updated:August 31, 2021
Document ID:FN72215

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Publish Date Comments
1.0
06-Aug-21
Initial Release
1.1
31-Aug-21
Updated the Products Affected Section

Products Affected

Affected OS Type Affected Software Product Affected Release Affected Release Number Comments
NON-IOS
Unified Intelligence Center Software
CUIC VERSION 12.5
12.5(1)
A new OVA is taking care of the requirements. See the note in the Workaround/Solution section of this field notice for more information.

Defect Information

Defect ID Headline
CSCvx25561 Scaling of LiveData to support 36k agents

Problem Description

A performance improvement introduced in Live Data (LD) 12.5 ES07 and later requires additional RAM, except for the 2k deployment type.

Background

As part of the Cisco regular design validation and improvement process, LD has undergone an architecture and design change in order to handle a larger amount of real-time data processing.

Problem Symptom

A customer who has already deployed the Unified Contact Center Enterprise (UCCE) solution (> 2k deployment) might experience a performance issue with LD, post Release ES07 or the latest patch update, when the RAM does not meet the requirements as documented in Virtualization for Unified Contact Center Enterprise - Supplemental Information.

Workaround/Solution

Cisco Unified Intelligence Center (CUIC)-LD ESs are cumulative. A customer who has deployed ES07 or later must follow the virtualization guidelines to adjust the RAM. There is no action required for ES06 or lower.

Note: The content of this field notice is applicable only for these Enterprise solutions: UCCE, Packaged Contact Center Enterprise (PCCE), Hosted Collaboration Solution (HCS), and Webex Contact Center Enterprise (WxCCE). If LD was deployed using the OVA template (UCCELD_12.5_VOS_vmv13_v1.0_a.ova) released on 2021-03-24, there is no action required irrespective of the ES release number.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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