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Affected Product Name | Description | Comments |
---|---|---|
UCS-S3260-M5SRB | UCS S3260 M5 Server Node for Intel Scalable CPUs | |
UCS-S3260-M5SRB= | UCS S3260 M5 Server Node for Intel Scalable CPUs | |
UCSX-TPM2-001= | Trusted Platform Module 1.2 for UCS (SPI-based) | Only if installed on impacted S3260 |
UCSX-TPM2-002= | Trusted Platform Module 2.0 for UCS servers | Only if installed on impacted S3260 |
UCSX-TPM2-002B= | Trusted Platform Module2.0 UCS server (FIPS 140-2 Compliant) | Only if installed on impacted S3260 |
Defect ID | Headline |
CSCvt08343 | UCS-S3260-M5SRB System fails to power on after an overcurrent event |
A limited number of Unified Computing System (UCS) S3260 M5 server nodes (UCS-S3260-M5SRB) might fail to power on due to a damaged capacitor.
A subset of S3260 M5 server nodes shipped before February 2020 with a specific Voltage Regulator Module (VRM) might fail over time due to mechanical stress. This can result in a failure to power on.
This issue is isolated to a specific VRM component which is no longer in use.
Systems with susceptible components can be identified by the server serial number. See the Serial Number Validation section for the validation link.
The Standalone Cisco Integrated Management Controller (IMC) System Event Log (SEL) will report:
UCS Manager integrated systems will report these faults:
The Cisco IMC CLI output of the power status
command will report VDD-Power-Good “inactive” and Power-On-Fail “active”, as shown in this example:
Power Status: OP: [ status ] Power-State: [ on ] Master-State: [ Master ] VDD-Power-Good: [ inactive ] Power-On-Fail: [ active ] Power-Ctrl-Lock: [ unlocked ] Power-System-Status: [ Good ] Front-Panel Power Button: [ Disabled ] Front-Panel Reset Button: [ Disabled ] Source of Last Power Change: [ No Transition ]
Technical support logs can be checked in order to verify that the reason for the Power-On-Fail matches this specific issue. If the serial number is affected and you have experienced these symptoms, follow the normal Return Materials Authorization (RMA) process to request a replacement.
This is a hardware issue with no software workaround. Failed nodes should be replaced. The server serial numbers should be checked for exposure with the Serial Number Validation tool. See the Serial Number Validation section for the link.
If nodes are identified as requiring replacement, also validate if a Trusted Platform Module (TPM) is currently installed. See the How to Identify Affected Products section for more information.
Impacted servers can be identified by the serial number. Verification methods vary slightly based on management mode - UCS Manager or Standalone Cisco IMC software.
CLI - UCS Manager
Use SSH to connect to your UCS Manager CLI and enter this command in order to list all server inventory.
6454-FI-B# show server inventory 2/1 UCS-S3260-M5SRB V01 FCH22207VKZ Equipped 786432
GUI - UCS Manager
In UCS Manager, click the Equipment tab and navigate to the S3260 chassis. For each server within the chassis, click the General tab. Check the Properties section for the serial number details.
CLI - Standalone Cisco IMC
Use SSH to connect to your Cisco IMC CLI and enter this command:
S3260# show server Server ID Serial Number PID --------- ------------- ---------------- 1 FCH221872CC UCS-S3260-M5SRB
GUI – Standalone Cisco IMC
Open the menu from the top-left corner and navigate to the Compute section. Choose a server and click the General tab. In the Server Properties section, confirm the serial number.
TPM Validation
If nodes are identified as requiring replacement, also validate if a TPM is currently installed. If so, a new TPM of the matching PID must also be requested in your RMA.
CLI - UCS Manager
Use SSH to connect to your UCS Manager CLI and enter these commands in order to confirm the TPM status and PID for each impacted server. Confirm if a TPM is populated, Model (PID), and Serial Number.
scope server X/Y (X = chassis number, Y= blade number for each server in question) scope tpm 1 show detail
Example:
`scope server 3/1` `scope tpm 1;show detail` Trusted Platform Module: Enabled Status: Enabled Active Status: Activated Ownership: Owned Tpm Revision: 2 Model: UCSX-TPM2-002
GUI - UCS Manager
In UCS Manager, click the Equipment tab and navigate to the S3260 chassis. For each server within the chassis, click the Inventory tab, then the Motherboard tab. Scroll down and expand the TPM section, which will show if a TPM is installed. Confirm if a TPM is populated, Model (PID), and Serial Number.
CLI - Standalone Cisco IMC
Use SSH to connect to your Cisco IMC CLI and run these commands:
scope chassis scope server X (1 and/or 2) show tpm-inventory
Confirm if a TPM is populated, Model (PID), and Serial Number.
GUI – Standalone Cisco IMC
Open the menu from the top-left corner and navigate to the Compute section. Choose a server and click the Inventory tab, then the TPM tab. Confirm if a TPM is populated, Model (PID), and Serial Number.
Cisco provides the Serial Number Validation Tool to verify whether a device is impacted by this issue. To check the device, enter the serial number in the Serial Number Validation Tool.
Important: For security reasons, you must click the Serial Number Validation Tool link that is provided in this section. Do not copy and paste the link into a browser. Use of the Serial Number Validation Tool URL external to this field notice will fail.
Version | Description | Section | Date |
1.3 | Added information about RMA process. | Problem Symptom and How to Identify Affected Products | 2024-JUL-09 |
1.2 | Updated the Workaround/Solution and Problem Description sections | Workaround/Solution; Problem Description | 2023-JUL-24 |
1.1 | Updated the Products Affected, Workaround/Solution, and How to Identify Affected Products sections. | — | 2021-JUL-26 |
1.0 | Initial Release | — | 2021-MAR-26 |
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