Field Notice: FN70521 - Multi-head Cable 9 Meters (4K, USB-C, HDMI, MiniDP) Might Have a Mechanical Issue - Replace on Failure

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Updated:August 23, 2024
Document ID:FN70521

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High
Impact Rating:
High
First Published:
2020-Mar-24
Last Published:
2024-Aug-23
Revision:
1.2
Cisco Bug IDs:

Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Products Affected


Affected Product Name Description Comments
CAB-HDMI-MUL4K-9M Cisco Multi-head Cable 9 meters (4K, USB-C, HDMI, miniDP) Customer to only replace the CAB-HDMI-MUL4K-9M cable if marked with 72-101342-01. If the cable is marked with 72-101342-02 or higher, it is not affected by this issue.
CAB-HDMI-MUL4K-9M= Cisco Multi-head Cable 9 meters (4K, USB-C, HDMI, miniDP) Customer to only replace the CAB-HDMI-MUL4K-9M= cable if marked with 72-101342-01. If the cable is marked with 72-101342-02 or higher, it is not affected by this issue.




Defect Information


Defect IDHeadline
CSCvt15992Cisco Multi-Head cable 9 meters (4K, USBC-C, HDMI, miniDP) mechanical weakness issue

Problem Description


The internal wires inside the multi-headed connector might snap due to insufficient strain relief. This causes the cable to no longer work.

These cables have a Product ID of CAB-HDMI-MUL4K-9M or CAB-HDMI-MUL4K-9M= and are marked with Cisco Part Number 72-10342-01.


Background


After failure analysis it was determined that certain Multi-head Cables have a mechanical weakness that could cause them to fail prematurely.

These cables have a Product ID of CAB-HDMI-MUL4K-9M or CAB-HDMI-MUL4K-9M= and are marked with Cisco Part Number 72-10342-01.

The issue has been addressed and the cable has been superseded by revision 72-10342-02.


Problem Symptom


No image is seen on the screen connected to a Webex Room device or on the Webex Board device when you connect the cable to a laptop.

The Webex Room device or the Webex Board device does not detect any incoming video signal from the laptop.


Workaround/Solution


Customers affected by this issue and with a valid service contract or warranty coverage should follow the standard Return Material Authorization (RMA) process to request a replacement. Alternatively, they may contact the Cisco Technical Assistance Center (TAC) for further assistance.


Revision History


VersionDescriptionSectionDate
1.2Updated Workaround/Solution section to instruct impacted customers to replace on failure by following the standard RMA process.Workaround/Solution2024-AUG-23
1.1Updated the Upgrade Program to use Support Case Manager (SCM).Upgrade Program Information2023-JUL-24
1.0Initial Release—2020-MAR-24

For More Information

For further assistance or for more information about this field notice, contact the Cisco Technical Assistance Center (TAC) using one of the following methods:

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