Field Notice: FN - 70503 - Certain NCS 4000 Products Are Not Supported With Software Releases Earlier Than Cisco IOS XR 6.5.29 Without a Software Upgrade - Software Upgrade Recommended

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Updated:March 4, 2020
Document ID:FN70503

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Publish Date Comments
1.0
04-Mar-20
Initial Release

Products Affected

Affected Product ID Comments
NCS4K-4H-OPW-QC2=
Part Alternate
NCS4K-4H-OPW-QC2
NCS4K-4H-OPW-LO=
Part Alternate
NCS4K-4H-OPW-LO

Defect Information

Defect ID Headline
CSCvs79330 CCC-FPGA new version 1.01 bit files are added

Problem Description

Certain Network Convergence System (NCS) 4000 products, as mentioned in the Products Affected section, are not compatible with Cisco IOS® XR Software Releases earlier than Cisco IOS XR 6.5.29 or without the mandatory Software Maintenance Upgrade (SMU). The products might fail to initialize while running on Cisco IOS XR 6.1.42 or Cisco IOS XR 6.5.26. Also, their performance might be affected If running on Cisco IOS XR 6.5.28.

Background

The products listed in the Products Affected section will be released with a new hardware version to address the supply continuity issue of a memory component used till now.

Problem Symptom

This error log will be observed when the NCS 4000 products, mentioned in the Products Affected section, boot with a noncompatible Cisco IOS XR Software Release.

sysadmin-vm:0_RP1# show hw-module fpd
Thu Feb  6  05:26:23.100 UTC 
                                    FPD Versions
                                   ===============
Location  Card type         HWver FPD device       ATR Status   Run    Programd
-------------------------------------------------------------------------------
0/0       NCS4K-4H-OPW-QC2  0.1   CCC-FPGA             NEED UPGD  0.29    0.29
0/0       NCS4K-4H-OPW-QC2  0.1   CCC-Power-On         CURRENT    1.12    1.12
0/0       NCS4K-4H-OPW-QC2  0.1   Ethernet-Switch      CURRENT    1.51    1.51
0/0       NCS4K-4H-OPW-QC2  0.1   PLX-8750             CURRENT    0.10    0.10

Workaround/Solution

NCS4K-4H-OPW-QC2 - if the hardware version has a Top Assembly Number (TAN) of 800-45656-07 or later and the Version Identifier (VID) is V07 or later, the hardware version requires a software upgrade or SMU installation.

NCS4K-4H-OPW-LO - if the hardware version has a TAN of 800-46228-07 or later and the VID is V07 or later, the hardware version requires a software upgrade or SMU installation.

In order to upgrade the software version or to install the SMU, refer to one of these options.

Option 1. Install the SMUs

Cisco IOS XR Software Release SMU Link SMU File Name
Cisco IOS XR 6.1.42 Cisco IOS XR Release 6.1.42 Software Download Page

Hitless/Recommended SMU, Support NCS4K-4H-OPW-LO and NCS4K-4H-OPW-QC2 with New GDDR5 

ncs4k-6.1.42.CSCvr97875.tar        
Cisco IOS XR 6.5.26 Cisco IOS XR Release 6.5.26 Software Download Page

Hitless/Recommended SMU, SoC property changes for New GDDR5


ncs4k-6.5.26.CSCvr97875.tar
Cisco IOS XR 6.5.28 Cisco IOS XR 6.5.28 Software Download Page

ISSU/Restart/Recommended SMU, Support NCS4K-4H-OPW-LO and NCS4K-4H-OPW-QC2 with New GDDR5


ncs4k-6.5.28.CSCvr97875.tar

Option 2. Upgrade

Cisco IOS XR software can be migrated to Cisco IOS XR Software Release 6.5.29 or later. These releases do not require the SMU. See the NCS 4000 Software Download Page for the latest software releases.

How To Identify Affected Products

In order to determine the affected hardware version, identify the TAN and VID of the product with one of these options.

Option 1. CLI

Enter the show diag command in order to view the VID and TAN. The sample output appears in this format:

sysadmin-vm:0_RP1# show diag
Thu Feb  6  05:26:56.362 UTC

Diag Information For : 0/0

0/0-IDPROM Info
    Controller Family        : 0054
    Controller Type          : 08b0
    PID                      : NCS4K-4H-OPW-QC2
    Version Identifier       : V02
    UDI Description          : NCS 4000 400G Packet/OTN/WDM - QSFP28/CFP2 - Line Card
    CLEI Code                : WOTRD5ABAB
    ECI Number               : 198366
    Top Assy. Part Number    : 800-45656-02

Option 2. Physical Location of the VID and TAN on the Product Labels

Look for the VID and TAN on the product labels as shown in this sample output:

Special Label on the Packaging Box

Look for a special label on the packaging, which indicates that the unit is affected and provides the URL to the field notice. A representation of the label is shown here:

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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