Field Notice: FN - 70501 - Certain NCS 1000 1.2T Line Cards Are Not Supported With Cisco IOS XR Software Release 7.0.1 Without the Mandatory Software Maintenance Upgrade - Software Upgrade Recommended

Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision	Publish Date	Comments
1.0	14-Feb-20	Initial Release

Products Affected

Affected Product ID	Comments
NCS1K4-1.2T-K9
NCS1K4-1.2T-L-K9
NCS1K4-1.2T-K9=	Part Alternate
NCS1K4-1.2T-L-K9=	Part Alternate

Defect Information

Defect ID	Headline
CSCvr50760	Boss Hogg 1.2T LC: uncorrect DDR4 controller parameters for Samsung and Hynix DDR4 dies.

Problem Description

Certain Network Convergence System (NCS) 1004 products, as mentioned in the Products Affected section, are not compatible with Cisco IOS^® XR Software Release 7.0.1 and will fail to boot or will crash.

Background

The affected product will be released with a new hardware version in order to address the supply continuity of a memory component. This version will be supported by Cisco IOS XR Software Release 7.1.1 or later only.

Problem Symptom

If the product, as mentioned in Products Affected section, is manufactured with the new memory component and runs Cisco IOS XR Software Release 7.0.1, these issues could potentially be experienced:

• The line card does not restart.
• The line card software crashes.

This error log will be observed:

RP/0/RP0/CPU0:ios#show platform
Wed Feb  5 09:42:56.532 UTC
Node              Type                       State             Config state
--------------------------------------------------------------------------------
0/0               NCS1K4-1.2T-K9             POWERED_ON        NSHUT
0/1               NCS1K4-LC-FILLER           PRESENT           NSHUT
0/2               NCS1K4-LC-FILLER           PRESENT           NSHUT
0/3               NCS1K4-LC-FILLER           PRESENT           NSHUT
0/RP0/CPU0        NCS1K4-CNTLR-K9(Active)    IOS XR RUN        NSHUT
0/FT0             NCS1K4-FAN                 OPERATIONAL       NSHUT
0/FT1             NCS1K4-FAN                 OPERATIONAL       NSHUT
0/FT2             NCS1K4-FAN                 OPERATIONAL       NSHUT
0/PM1             NCS1K4-2KW-AC              OPERATIONAL       NSHUT
0/SC0             NCS1004                    OPERATIONAL       NSHUT
RP/0/RP0/CPU0:ios#
RP/0/RP0/CPU0:ios#
RP/0/RP0/CPU0:ios#show inventory
Wed Feb  5 09:43:03.193 UTC
NAME: "0/0", DESCR: "NCS1K4 12x QSFP28 2 Trunk C-Band DWDM card"
PID: NCS1K4-1.2T-K9    , VID: V00, SN: CAT2237B251

NAME: "0/1", DESCR: "Network Convergence System 1004 Filler"
PID: NCS1K4-LC-FILLER  , VID: V01, SN: N/A

NAME: "0/2", DESCR: "Network Convergence System 1004 Filler"
PID: NCS1K4-LC-FILLER  , VID: V01, SN: N/A

NAME: "0/3", DESCR: "Network Convergence System 1004 Filler"
PID: NCS1K4-LC-FILLER  , VID: V01, SN: N/A

NAME: "0/RP0", DESCR: "Network Convergence System 1004 Controller"
PID: NCS1K4-CNTLR      , VID: V00, SN: CAT2143B0BM

NAME: "0/SC0", DESCR: "Network Convergence System 1004 4 line card slots"
PID: NCS1004-K9        , VID: V00, SN: CAT2141B044

NAME: "Rack 0", DESCR: "Network Convergence System 1004 4 line card slots"
PID: NCS1004-K9        , VID: V00, SN: CAT2141B044

NAME: "0/FT0", DESCR: "Network Convergence System 1004 Fan"
PID: NCS1K4-FAN        , VID: V00, SN: N/A

NAME: "0/FT1", DESCR: "Network Convergence System 1004 Fan"
PID: NCS1K4-FAN        , VID: V00, SN: N/A

NAME: "0/FT2", DESCR: "Network Convergence System 1004 Fan"
PID: NCS1K4-FAN        , VID: V00, SN: N/A

NAME: "0/PM1", DESCR: "Network Convergence System 4000 2KW AC PSU 2"
PID: NCS1K4-2KW-AC     , VID: V00, SN: POG2132CL01

RP/0/RP0/CPU0:ios#
RP/0/RP0/CPU0:ios#
RP/0/RP0/CPU0:ios#show alarms brief system active
Wed Feb  5 09:45:09.886 UTC

------------------------------------------------------------------------------------
Active Alarms
------------------------------------------------------------------------------------
Location        Severity     Group            Set Time                   Description                                                                                                                                                                                                              
------------------------------------------------------------------------------------
0/RP0           Critical     Environ          12/09/2019 16:44:50 UTC    ADM1266_3V3_STAND_BY: low voltage alarm.
0               Major        Environ          12/09/2019 16:44:52 UTC    Power Module redundancy lost.
0/RP0           Major        FPD_Infra        12/09/2019 16:45:15 UTC    One Or More FPDs Need Upgrade Or Not In Current State
0/PM1           Major        FPD_Infra        12/09/2019 16:45:15 UTC    One Or More FPDs Need Upgrade Or Not In Current State
0/0             Major        Shelf            02/05/2020 09:43:42 UTC    LC failed to boot
RP/0/RP0/CPU0:ios#

Workaround/Solution

The new hardware version of the NCS 1004 line card that runs Cisco IOS XR Software Release 7.0.1 requires one of these options to be functional.

Option 1. Install the Mandatory Software Maintenance Upgrades

Install the Software Maintenance Upgrades (SMUs) as shown in this table:

Cisco IOS XR Software Release	SMU File Names
7.0.1	ncs1004-7.0.1.CSCvr50760.tar
	ncs1004-sysadmin-7.0.1.CSCvr50760.tar

 

Option 2. Upgrade

Migrate the software to Cisco IOS XR Software Release 7.1.1 or later. These releases do not require any of the SMUs.

See the NCS 1001 Software Download page for the latest software releases.

How To Identify Affected Products

The unit might be impacted if the Product ID (PID) and Top Assembly Number (TAN) match the numbers listed in this table and the unit runs Cisco IOS XR Software Release 7.0.1.

PID	TAN
NCS1K4-1.2T-K9	800-48315-04 or above
NCS1K4-1.2T-L-K9	800-48316-04 or above

 

This diagram shows the location of the PID and TAN labels:

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email
• By telephone

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