Field Notice: FN - 70355 - Admin Password Recovery Fails on the Web Security Appliance x90 Hardware Platform - Software Upgrade Recommended

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Updated:January 2, 2019
Document ID:FN70355

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Publish Date Comments
1.0
02-Jan-19
Initial Release

Products Affected

Affected OS Type Affected Software Product Affected Release Affected Release Number Comments
NON-IOS
AsyncOS for WSA
9
9.0.0, 9.0.1, 9.1.1, 9.1.2, 9.1.3, 9.2.0

Defect Information

Defect ID Headline
CSCuz18996 WSA X90 platforms adminpassword recovery fails

Problem Description

The Admin user login password recovery procedure, provided by the Cisco Technical Assistance Center (TAC), fails for the x90 hardware platform Web Security Appliance (WSA). This results in the need for a Return Material Authorization (RMA).

Background

In the case of a lost password for an Admin user login to a WSA, the Cisco TAC can provide a step-by-step password recovery process. This password recovery process fails for an x90 hardware platform WSA that runs AsyncOS Version 9.x. This results in the need of an RMA.

The x90 hardware platform includes:

  • S190
  • S390
  • S690

Problem Symptom

The Admin user login to the WSA fails as a result of a lost password. No other Admin users that can be used to gain access to reset the lost password exist on the appliance.

Workaround/Solution

In order to avoid the potential need for an RMA, Cisco strongly recommends that any x90 hardware platform WSA that runs AsyncOS Version 9.x is upgraded to AsyncOS Version 10.1.x or later.

As a workaround until the upgrade has been completed, Cisco recommends that you have more than one Admin user on the appliance. This prevents a loss of access to the appliance should the password for one of the Admin users be lost.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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