THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.
Revision | Publish Date | Comments |
---|---|---|
1.0 |
01-Mar-19 |
Initial Release |
Affected Product ID | Comments |
---|---|
ASR55-FSC= |
|
ASR55-FSC |
Defect ID | Headline |
---|---|
CSCvn71361 | ASR55-FSC are reported as CARD_UNUASABLE, Unsupported/Unknown or Offline after chassis boot |
Some ASR55-FSC cards are reported as CARD_UNUSABLE, Unsupported/Unknown, or Offline when booted with a new ASR55-MIO.
These Management Input/Output (MIO) Product IDs might be shipped with StarOS v19.1 on the flash card, which does not support the shipped ASR55-FSC modules. Support was added for the affected modules in StarOS v19.4 or later.
One of these error messages might be encountered upon initial boot up of the chassis; CARD_UNUSABLE, Unsupported/Unknown, or Offline.
In the CLI, enter the show card table in order to display the FSC module in the failed state.
[local]# show card table Slot Card Type Oper State SPOF Attach ----------- -------------------------------------- ------------- ---- ------ 1: DPC None - - 2: DPC Data Processing Card Standby - 3: DPC Data Processing Card Standby - 4: DPC None - - 5: MMIO Management & 20x10Gb I/O Card Standby - 6: MMIO Management & 20x10Gb I/O Card Active No 7: DPC None - - 8: DPC Data Processing Card Standby - 9: DPC Data Processing Card Standby - 10: DPC None - - 11: SSC System Status Card Active No 12: SSC System Status Card Active No 13: FSC Fabric & 2x200GB Storage Card Active Yes 14: FSC Fabric & 2x200GB Storage Card Active Yes 15: FSC Unsupported/Unknown Offline - 16: FSC Unsupported/Unknown Offline - 17: FSC None - - 18: FSC None - -
The show card hardware 16 and show card diag 15 commands also display the failed state.
[local]# show card hardware 16 Card 16: Card Type : Unknown Card (0x22020100) (R01) Description : FSC Cisco Part Number : 73-19076-03 A0 UDI Serial Number : FLMxxxxxxxx UDI Product ID : ASR55-FSC UDI Version ID : V04 UDI Top Assem Num : 68-6602-02 A0 (Version Information Unavailable)
[local]# show card diag 15 Card 15: Status: IDEEPROM Magic Number : Good Card Diagnostics : Pass Current Failure : None Last Failure : Failure: Device=CARD, Reason=CARD_UNUSABLE, (0x03002020) (last at Tuesday September 18 10:56:31 EDT 2018) Card Usable : No (Unsupported Card Type) Current Environment:
The show version command shows the version of StarOS that is booted.
[local]# show version Active Software: Image Version: 21.3.1.67844 Image Build Number: 67844 Image Description: NonDeployment_Build Image Date: Fri Sep 1 08:07:35 EDT 2017 Boot Image: /flash/production.67844.asr5500.bin Source Commit ID: b21ee2d38e5ee93bb62ec31e8640d317bb2937b3
The ASR55-FSC modules are functional. In order to resolve the issue, boot up with StarOS v19.4 or later. If the production version is already later than v19.4, load your production version and reboot the chassis.
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
Cisco Notification Service—Set up a profile to receive email updates about reliability, safety, network security, and end-of-sale issues for the Cisco products you specify.
Unleash the Power of TAC's Virtual Assistance