Field Notice: FN - 70249 - WAAS Devices That Run on Version 6.2.3e (Build 43) Do Not Interoperate with Other WAAS Versions - Software Upgrade Recommended

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Updated:July 16, 2018
Document ID:FN70249

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Publish Date Comments
1.0
16-Jul-18
Initial Release

Products Affected

Affected OS Type Affected Release Affected Release Number Comments
NON-IOS
6.2
6.2.3e
Build-43 is impacted only.

Defect Information

Defect ID Headline
CSCvk03838 Optimization not working between 623e and other released versions.

Problem Description

In a network with a mixed Wide Area Application Services (WAAS) environment, devices that run WAAS Version 6.2.3e (Build 43) do not interoperate with other WAAS versions. Therefore, the WAAS optimized connections between these devices cannot be established.

Background

WAAS devices can interoperate with different WAAS versions within the network. However, due to a software caveat in WAAS Version 6.2.3e (Build 43), interoperability between different WAAS versions is impacted. This has been rectified in the latest version, WAAS 6.2.3e (Build 45).

Problem Symptom

A connection is not established between WAAS Version 6.2.3e (Build 43) and other WAAS released versions and hence WAAS optimization does not work.

Workaround/Solution

If you have a mixed WAAS environment with some WAAS devices that run WAAS Version 6.2.3e (Build 43), Cisco recommends that you upgrade all your WAAS devices to WAAS Version 6.2.3e (Build 45). For details on how to upgrade your network to WAAS Version 6.2.3e, see "Release Note for Cisco Wide Area Application Services (Software Version 6.2.3x)", section Upgrading from a WAAS Release Version to Version 6.2.3x.

If you have upgraded your entire network to WAAS 6.2.3e (Build 43), Cisco bug ID CSCvk03838 does not impact your system and no further steps are required.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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