THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.
Revision | Publish Date | Comments |
---|---|---|
1.0
|
30-May-17
|
Initial Release
|
10.0
|
12-Dec-17
|
Migration to new field notice system
|
10.1
|
01-Aug-18
|
Updated the Concept Tags
|
Affected OS Type | Affected Release | Affected Release Number | Comments |
---|---|---|---|
NON-IOS
|
SIP v.9
|
9.4(2)SR2
|
Affected Release Version 9.4(2)SR2
|
Defect ID | Headline |
---|---|
CSCvb52133 | CBarge softkey goes missing when it is pressed for second time to rejoin the call |
CSCva72381 | softkey template not updating from offhook to connected status |
CSCva74777 | CP-7942/7962 Softkey issue on the second line |
CSCvb88551 | 9-4-2SR2-2S Caller ID does not update when switch between call on KEM and prime line |
When you use a Cisco Unified IP Phone, the softkey template might not update when the call moves from the off-hook state to the connected state.
Cisco identified that users might experience this symptom when they use the Cisco Unified IP Phone firmware 9.4(2)SR2 in this manner:
Users can answer the second line, but the hold, end call, transfer, and so on (connected state) softkeys are not displayed. Instead the redial, end call, forward all, and so on (off-hook) softkeys are still displayed.
Workaround
Administrators can perform one of these actions as a workaround:
Solution
Cisco recommends that you update the Cisco Unified IP Phone firmware to Version 9.4(2)SR3 for the specific Cisco Unified IP Phone model(s).
Cisco Unified IP Phone 7900 Series
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