THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.
Revision | Publish Date | Comments |
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1.0
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20-Jun-17
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Initial Release
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10.0
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13-Oct-17
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Migration to new field notice system
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11.0
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27-Nov-17
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Updating to reflect expiration of UMPIRE. Now fix on failure
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11.1
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21-May-18
|
Fixed Broken Image Links
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Affected Product ID | Comments |
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UCSC-C3X60-SVRN2
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UCSC-C3X60-SVRN3
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UCSC-C3X60-SVRN1
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UCSC-C3X60-SVRN4
|
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UCSC-C3X60-SVRNB=
|
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UCSC-C3X60-SVRN3=
|
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UCSC-C3X60-SVRN4=
|
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UCSC-C3X60-SVRN2=
|
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UCSC-C3X60-SVRN1=
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UCSC-C3X60-SVRN5=
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UCSC-C3X60-SVRN5
|
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UCSC-C3X60-SVRN6
|
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UCSC-C3X60-SVRN6=
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UCSC-C3X60-SVRN7=
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UCSC-C3X60-SVRN7
|
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UCSC-C3X60-SVRN8=
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UCSC-C3X60-SVRN8
|
|
Defect ID | Headline |
---|---|
CSCvb68396 | Limited number of UCS-C3X60-SVRN Server Nodes Had mfg issues |
The system boards on a limited number of server nodes (SVRNs) have manufacturing issues. These boards are susceptible to failure.
There was a temporary manufacturing process issue with the fabrication of the main board.
The impacted SVRNs might no longer work.
Complete the instructions in the How to Identify Affected Products section of this Field Notice in order to retrieve the serial number for your SVRN(s). Use the Serial Number Validation tool in order to verify that your product is affected.
Replace impacted units when they fail.
Important: For every SVRN that needs to be replaced, you MUST also request the Pick-and-place tool (UCS-CPU-EP-PNP=), grease (UCS-CPU-GREASE3=), and cleaning kit (UCSX-HSCK=).
Replacement Procedures
After the replacement bare SVRN has arrived, the memory and CPU must be moved from the original system to the new SVRN. Additionally, you will need to move the Host Bus Adapter (HBA) or Redundant Array of Independent Disks (RAID) controller from the old system and run the Host Upgrade Utility (HUU) in order to flash the Baseboard Management Controller (BMC) and BIOS firmware to the same version as before the replacement.
For details on how to replace the SVRN, see "Replacing a Drive Expander Module" in the Cisco UCS C3260 Storage Server Installation and Service Guide.
For details on how to use the HUU, see "Upgrading the Firmware on a Cisco UCS C-Series Server Using the HUU" in the Cisco Host Upgrade Utility 2.0(7) User Guide."
Field Engineer Requests
If you require a Field Engineer to replace your SVRN(s), send an email to FE-req-FN64208@cisco.com with this information and format AFTER you receive your parts:
All information is required except for the CCO ID.
Note that only two server nodes can be upgraded per visit. All requests must be at least three days in advance of the requested service time.
In order to determine the serial number of your system, complete the procedure for your system type.
C3160 via CIMC
C3160 via CLI
Log in to the server CLI and enter the commands in bold. The bold italicized item is the serial number.
C3X60M3-FCH1929J1LE# scope chassis C3X60M3-FCH1929J1LE /chassis # show detail Chassis: Power: on Server Node Serial Number: FCH1929J1LE Chassis Serial Number: FOX2015G1NM Chassis Produt ID: UCSC-C3X60-BASE Product Name: UCS C3X60M3 PID : UCSC-C3X60-SVRNB UUID: 6E7CA987-E553-41D6-9F35-519F0A675D8C Locator LED: off Front Panel Locator LED: off Description: C3X60M3-FCH1929J1LE /chassis #
C3260 via CIMC
C3160 via CLI
Log in to the server CLI and enter the commands in bold. The bold italicized items are the serial numbers.
C3260-1# scope chassis C3260-1 /chassis # show server Server ID Power Serial Number Product Name PID UUID --------- ----- ------------- ------------- ---------------- ------------------------------------ 1 on FCH19377QYN UCS C3X60M3 UCSC-C3X60-SVRNB D5069DF1-563D-4DAC-BDA6-BC2FE0EB287F 2 on FCH19377QYC UCS C3X60M3 UCSC-C3X60-SVRNB 3BC9FC07-460A-4073-8F04-E923B1D12CF2 C3260-1 /chassis #
After you have determined the serial number(s) of the system, check the UCSC-C3X60-SVRN Serial Number Validation Tool in order to determine if your system is impacted.
If your system is impacted, see the Workaround/Solution section of this Field Notice for next steps.
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
Cisco Notification Service—Set up a profile to receive email updates about reliability, safety, network security, and end-of-sale issues for the Cisco products you specify.
Unleash the Power of TAC's Virtual Assistance