Field Notice: FN - 64156 - ASR 1002-X Router with Hard Disk Drive (HDD) - Watchdog Timeout Error - Upgrade Image
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NOTICE:
THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.
Revision History
| Revision | Date | Comment |
|---|---|---|
1.0 |
22-JUN-2016 | Initial Public Release |
Products Affected
| Products Affected |
|---|
ASR 1002 - ASR1002-X |
ASR 1002 - ASR1002X-10G-K9 |
ASR 1002 - ASR1002X-10G-SECK9 |
ASR 1002 - ASR1002X-20G-K9 |
ASR 1002 - ASR1002X-36G-K9 |
ASR 1002 - ASR1002X-5G-HA-K9 |
ASR 1002 - ASR1002X-5G-K9 |
ASR 1002 - ASR1002X-5G-SECK9 |
ASR 1002 - ASR1002X-5G-VPNK9 |
ASR 1002 - ASR1002X-AES-AX |
ASR 1002 - C1-ASR1002-X/K9 |
ASR 1002 - MASR1002X-HD-160 |
ASR 1002 - MASR1002X-HD-320 |
Problem Description
In the ASR 1002-X Router, a watchdog timer might timeout while it verifies the hard drive which causes one or more reboots.
Background
In the ASR 1002-X, a watchdog timer is used to detect a hardware or software hung condition. During system bootup, the Cisco IOS XE software enables the watchdog timer and periodically resets it in order to avoid expiration of the watchdog timer. If the watchdog timer is not reset periodically, it expires and results in a watchdog timeout. This condition reboots the system.
In the current ASR 1002-X that runs Cisco IOS XE 3.12, Cisco IOS XE 3.13.0 - Cisco IOS XE 3.13.5, Cisco IOS XE 3.14, Cisco IOS XE 3.15, Cisco IOS XE 3.16.0, Cisco IOS XE 3.16.1, Cisco IOS XE 3.17.0, Cisco IOS XE 3.17.1, and Denali 16.2 images, the watchdog timer is enabled before the hard disk drive (HDD) file system is checked. When the system checks the HDD during bootup, it might not complete the check before the watchdog timer expires and might cause the system to reboot.
The ASR 1002-X and bundles (refer to the Products Affected section) without HDD (MASR1002X-HD-160 or MASR1002X-HD-320) are NOT impacted.
Problem Symptoms
If you have a ASR 1002-X Router with a HDD that reboots a few times, search for these messages highlighted in bold in order to see if you run into this issue.
With ROMMON Version 15.3(1r)S, these messages are displayed:
%IOSXEBOOT-4-FILESYS_ERRORS_CORRECTED: (rp/0): bootflash 5 contained errors which were auto-corrected.
%IOSXEBOOT-4-FILESYS_ERRORS_CORRECTED: (rp/0): bootflash 6 contained errors which were auto-corrected.
%IOSXEBOOT-4-FILESYS_ERRORS_CORRECTED: (rp/0): bootflash 7 contained errors which were auto-corrected.
%IOSXEBOOT-4-FILESYS_ERRORS_CORRECTED: (rp/0): bootflash 8 contained errors which were auto-corrected.
%IOSXEBOOT-4-FILESYS_ERRORS_CORRECTED: (rp/0): bootflash 9 contained errors which were auto-corrected.
%IOSXEBOOT-4-FILESYS_ERRORS_CORRECTED: (rp/0): bootflash 10 contained errors which were auto-corrected.
%IOSXEBOOT-4-FILESYS_ERRORS_CORRECTED: (rp/0): bootflash 11 contained errors which were auto-corrected.
%IOSXEBOOT-4-BOOT_ACTIVITY_LONG_TIME: (rp/0): prep_storage took: 14 seconds, expected max time 10 seconds
Initializing Hardware ...
System integrity status: 00000610
System Bootstrap, Version 15.3(1r)S, RELEASE SOFTWARE (fc1)
Copyright (c) 1994-2012 by cisco Systems, Inc.
Current image running: Boot ROM0
Last reset cause: Watchdog/ICH
With ROMMON Versions 15.5(3r)S1 and later, these messages are displayed:
%IOSXEBOOT-4-FILESYS_ERRORS_CORRECTED: (rp/0): bootflash 1 contained errors which were auto-corrected.
%IOSXEBOOT-4-FILESYS_ERRORS_CORRECTED: (rp/0): bootflash 5 contained errors which were auto-corrected.
%IOSXEBOOT-4-FILESYS_ERRORS_CORRECTED: (rp/0): bootflash 6 contained errors which were auto-corrected.
%IOSXEBOOT-4-FILESYS_ERRORS_CORRECTED: (rp/0): bootflash 7 contained errors which were auto-corrected.
%IOSXEBOOT-4-FILESYS_ERRORS_CORRECTED: (rp/0): bootflash 8 contained errors which were auto-corrected.
%IOSXEBOOT-4-FILESYS_ERRORS_CORRECTED: (rp/0): bootflash 9 contained errors which were auto-corrected.
%IOSXEBOOT-4-FILESYS_ERRORS_CORRECTED: (rp/0): bootflash 10 contained errors which were auto-corrected.
%IOSXEBOOT-4-FILESYS_ERRORS_CORRECTED: (rp/0): bootflash 11 contained errors which were auto-corrected.
%IOSXEBOOT-4-BOOT_ACTIVITY_LONG_TIME: (rp/0): parse_packages_conf took: 66 seconds, expected max time 60 seconds
----------------------
Starting IOS XE kernel dump from previous failure.
Expected completion time is less than 5 minutes.
System will automatically reboot within 20 minutes.
----------------------
Initializing Hardware ...
System integrity status: 00000610
System Bootstrap, Version 15.5(3r)S1, RELEASE SOFTWARE
Copyright (c) 1994-2015 by cisco Systems, Inc.
Current image running: Boot ROM1
Last reset cause: Watchdog/ICH
Workaround/Solution
Upgrade to any of these images:
- Cisco IOS XE 3.13.5a, XE3.16.2b, XE3.17.1a (released)
- Cisco IOS XE 3.13.6 (release July 2016) and later versions
- Cisco IOS XE 3.16.3 (release June 2016) and later versions
- Cisco IOS XE 3.17.2 (release June 2016) and later versions
- Denali 16.3.1 (release July 2016) and later versions
If your ASR 1002-X Router with HDD currently experiences multiple reboots, enter break on the console and upgrade to one of the listed images.
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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