THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.
Revision | Publish Date | Comments |
---|---|---|
1.0 |
03-Mar-17 |
Initial Release |
10.0 |
13-Oct-17 |
Migration to new field notice system |
10.1 |
14-Jan-19 |
Fixed Broken Image Links |
Affected Product ID | Comments |
---|---|
A03-D146GC2 |
HDD Model #ST9146853SS - Upgrade from FW 0002 to FW 0004 |
A03-D146GC2= |
HDD Model #ST9146853SS - Upgrade from FW 0002 to FW 0004 |
A03V-D500GC3= |
|
CPAR-HDD300GI2F105 |
HDD Model #ST9300653SS - Upgrade from FW 0002 to FW 0004 |
CPS-HDD1TI2F212 |
HDD Model #ST1000NM0001 - Upgrade from FW 0001 to FW 0002 |
CPS-HDD1TI2F212= |
HDD Model #ST1000NM0001 - Upgrade from FW 0001 to FW 0002 |
CPS-HDD2TI2F213 |
HDD Model #ST2000NM0001 - Upgrade from FW 0001 to FW 0002 |
CPS-HDD2TI2F213= |
HDD Model #ST2000NM0001 - Upgrade from FW 0001 to FW 0002 |
NAM2220-HDD-146G= |
|
NGA-HDD-1TB |
|
R200-D1TC03 |
HDD Model #ST1000NM0001 - Upgrade from FW 0001 to FW 0002 |
R200-D1TC03= |
HDD Model #ST1000NM0001 - Upgrade from FW 0001 to FW 0002 |
R200-D2TC03 |
HDD Model #ST2000NM0001 - Upgrade from FW 0001 to FW 0002 |
R200-D2TC03= |
HDD Model #ST2000NM0001 - Upgrade from FW 0001 to FW 0002 |
R200-D500GCSATA03 |
HDD Model #ST500NM0011 - Upgrade from FW 0001 to FW 0002 |
R200-D500GCSATA03= |
HDD Model #ST500NM0011 - Upgrade from FW 0001 to FW 0002 |
UC-A03-D146GC2 |
|
UCS-HDD1TI2F212 |
HDD Model #ST1000NM0001 - Upgrade from FW 0001 to FW 0002 |
UCS-HDD1TI2F212= |
HDD Model #ST1000NM0001 - Upgrade from FW 0001 to FW 0002 |
UCS-HDD2TI2F213 |
HDD Model #ST2000NM0001 - Upgrade from FW 0001 to FW 0002 |
UCS-HDD2TI2F213= |
HDD Model #ST2000NM0001 - Upgrade from FW 0001 to FW 0002 |
UCS-HDD300GI2F105 |
HDD Model #ST9300653SS - Upgrade from FW 0002 to FW 0004 |
UCS-HDD300GI2F105= |
HDD Model #ST9300653SS - Upgrade from FW 0002 to FW 0004 |
Defect ID | Headline |
---|---|
CSCul25263 | Seagate 146/300/500GB/1TB/2TB HDDs may stop responding |
The affected products (listed in the Products Affected section) might not respond under certain conditions.
Some Seagate hard drives might not respond to all requests. This can occur when the drive asserts too frequently in a short period of time, which leads to an assert storm.
Note: If you run Firmware (FW) Version 0004 or later on the 146GB and/or the 300GB hard drives, or firmware Version 0002 or later on the 500GB, 1TB, or 2TB hard drives, then this issue should not occur.
If you run a FW version that is earlier than that previously described, and you believe that you have encountered this issue, complete these steps:
BMC:storage:-: SLOT-5: Error on PD 17(e0x18/s16) (Error 02) BMC:storage:-: SLOT-5: State change on PD 17(e0x18/s16) from ONLINE(18) to FAILED(11) BMC:storage:-: SLOT-5: State change on VD 01/1 from OPTIMAL(3) to DEGRADED(2) BMC:storage:-: SLOT-5: VD 01/1 is now DEGRADED
HDD_07_STATUS: Drive Slot sensor, Drive Fault was asserted
CIMC | Drive slot(Bay) SAS1_FAULT #0x22 | Predictive Failure asserted | Asserted
The affected hard drives do not respond to all requests.
The affected hard drives are not defective, but they do require a FW update. The HDD can be power cycled in order to correct the problem. However, this is not expected to resolve the problem permanently; it is only a short term fix.
In order to permanently fix this problem, you must upgrade the HDD FW:
Note: Refer to the Updating the Firmware on Cisco UCS C-series Servers section of the Cisco Host Upgrade Utility 1.5(1) User Guide for more information about HDD FW upgrades.
Both the B- and C-Series servers use the same Host Update Utility (HUU) in order to perform an HDD upgrade. Though the HUU is traditionally intended for use with C-Series servers, the B-Series servers are still able to update disks with this utility. Both the M2 and the M3 servers use the Version 1.5.3.x HUU in order to upgrade the FW.
Use this information, dependent upon your server model:
Important: Ensure that you back up any data, as there is always a possibility (though unlikely) for data loss during a FW upgrade.
Note: Do not use the Cisco Product ID number in order to identify the drive; use only the specific Seagate HDD model numbers that are affected. The Seagate HDD model number is located in the Comments column of the table that is provided in the Products Affected section of this document.
This HDD FW upgrade procedure was designed in order to upgrade the Seagate 146/300/500GB and 1TB/2TB HDDs. Complete these steps in order to perform the HDD FW upgrade:
Optional FW Verification
For C-Series servers, complete these steps in order to check the hard drive FW versions via the CLI:
ucs-c250-m2# scope chassis ucs-c250-m2 /chassis # scope storageadapter SLOT-C ucs-c250-m2 /chassis/storageadapter # scope physical-drive 1 ucs-c250-m2/chassis/storageadapter/physical-drive # show
PD | Number Controller | Info Valid | Status | Manufacturer | Model | Predictive Failure Count | Drive FW | Coerced Size | Type |
---|---|---|---|---|---|---|---|---|---|
1
|
SLOT-C
|
Yes
|
Online
|
SEAGATE
|
ST9146853SS
|
0
|
0004
|
139236MB
|
HDD
|
For B-Series servers, enter these commands in order to verify your hard drive model number via the CLI:
UCSM-A# scope server X/Y UCSM-A /chassis/server # show inventory storage Local Disk 1: Product Name: 146GB SAS 15K RPM 2.5 in. 6Gb HDD/hot plug/drive sled mounted PID: A03-D146GC2 VID: V01 Vendor: SEAGATE Model: ST9146853SS Vendor Description: Seagate Serial: 6XM0D7JV0000M2386910 HW Rev: 0 Block Size: 512 Blocks: 286749488 Operability: N/A Oper Qualifier Reason: N/A Presence: Equipped Size (MB): 140014 Drive State: Unknown Power State: Unknown Link Speed: Unknown Device Type: HDD Local Disk 2: Product Name: 146GB SAS 15K RPM 2.5 in. 6Gb HDD/hot plug/drive sled mounted PID: A03-D146GC2 VID: V01 Vendor: SEAGATE Model: ST9146853SS Vendor Description: Seagate Serial: 6XM0DG6B0000B2249S3W HW Rev: 0 Block Size: 512 Blocks: 286749488 Operability: N/A Oper Qualifier Reason: N/A Presence: Equipped Size (MB): 140014 Drive State: Unknown Power State: Unknown Link Speed: Unknown Device Type: HDD
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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