THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.
Revision | Publish Date | Comments |
---|---|---|
1.0
|
06-Dec-16
|
Initial Release
|
10.0
|
14-Nov-17
|
Migration to new field notice system
|
10.1
|
23-Aug-18
|
Updated the Defect Information Section
|
Affected Product ID | Comments |
---|---|
76-ES+T-20G
|
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76-ES+T-20G=
|
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76-ES+T-2TG
|
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76-ES+T-2TG=
|
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76-ES+T-40G
|
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76-ES+T-40G=
|
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76-ES+T-4TG
|
|
76-ES+T-4TG=
|
|
76-ES+XC-20G3C
|
|
76-ES+XC-20G3C=
|
|
76-ES+XC-20G3CXL
|
|
76-ES+XC-20G3CXL=
|
|
76-ES+XC-40G3C
|
|
76-ES+XC-40G3C=
|
|
76-ES+XC-40G3CXL
|
|
76-ES+XC-40G3CXL=
|
|
76-ES+XT-2TG3C
|
|
76-ES+XT-2TG3C=
|
|
76-ES+XT-2TG3CXL
|
|
76-ES+XT-2TG3CXL=
|
|
76-ES+XT-4TG3C
|
|
76-ES+XT-4TG3C=
|
|
76-ES+XT-4TG3CXL
|
|
76-ES+XT-4TG3CXL=
|
|
7600-ES+20G3C
|
|
7600-ES+20G3C=
|
|
7600-ES+20G3CXL
|
|
7600-ES+20G3CXL=
|
|
7600-ES+2TG3C
|
|
7600-ES+2TG3C=
|
|
7600-ES+2TG3CXL
|
|
7600-ES+2TG3CXL=
|
|
7600-ES+40G3C
|
|
7600-ES+40G3C=
|
|
7600-ES+40G3CXL
|
|
7600-ES+40G3CXL=
|
|
7600-ES+4TG3C
|
|
7600-ES+4TG3C=
|
|
7600-ES+4TG3CXL
|
|
7600-ES+4TG3CXL=
|
|
7600-ES20-10G3C
|
|
7600-ES20-10G3C=
|
|
7600-ES20-10G3CXL
|
|
7600-ES20-10G3CXL=
|
|
7600-ES20-GE3C
|
|
7600-ES20-GE3C=
|
|
7600-ES20-GE3CXL
|
|
7600-ES20-GE3CXL=
|
|
7600-SIP-200
|
|
7600-SIP-200=
|
|
7600-SIP-400
|
|
7600-SIP-400=
|
|
7600-SIP-600
|
|
7600-SIP-600=
|
|
7600-SSC-400
|
|
7600-SSC-400=
|
|
RSP720-3C-10GE
|
|
RSP720-3C-10GE=
|
|
RSP720-3C-GE
|
|
RSP720-3C-GE=
|
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RSP720-3CXL-10GE
|
|
RSP720-3CXL-10GE=
|
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RSP720-3CXL-GE
|
|
RSP720-3CXL-GE=
|
|
WS-IPSEC-3
|
|
WS-IPSEC-3=
|
|
WS-X6582-2PA
|
|
WS-X6582-2PA=
|
Defect ID | Headline |
---|---|
CSCvf34445 | There were no defects filed with this field notice at the time of publication. |
C7600 might fail to boot up after a software upgrade or other user action where the board requires a power cycle operation.
Cisco has been working with some customers on an issue related to memory components manufactured by a single supplier between 2005 and 2010. These memory components are widely used across the industry and are included in a number of Cisco products.
Although the majority of Cisco products using these components are experiencing field failure rates below expected levels, some components may fail earlier than anticipated. A handful of our customers have recently experienced a higher number of failures, leading us to change our approach to managing this issue.
While other vendors have chosen to address this issue in different ways, Cisco believes its approach is the best course of action for its customers. Despite the cost, we are demonstrating that we always make customer satisfaction a top priority. Customers can learn more about this topic at Memory Component Issue web page.
A degraded component will not affect the ongoing operation of a device, but will be exposed by a subsequent power cycle event. This event will result in a hard failure of the device, which cannot be recovered by a reboot or additional power cycle. For these reasons, additional caution is recommended for operational activities requiring the simultaneous power cycling of multiple devices. This issue has been observed most commonly on devices that have been in service for 24 months or more.
If the suspected hardware has been in operation for approximately 24 months, the product hardware might fail to boot up due to memory failure during a power cycle event. This is caused by one or more of these actions:
Note: This issue does not affect boards while the boards are in operation. The board failure might occur after one or more of the actions listed are executed.
The card symptoms observed are shown here:
The card fails to boot up. One of these symptoms might be observed in the syslog:
*May 16 02:59:54.575: %PM_SCP-SP-1-LCP_FW_ERR: System resetting module 1 to recover from error: Linecard received system exception *May 16 02:59:54.575: %OIR-SP-3-PWRCYCLE: Card in module 1, is being power-cycled Off (Module Reset due to exception or user request)
Alternatively, the card might crash repeatedly with this error reported in the syslog:
%EARL-DFC-2-PATCH_INVOCATION_LIMIT: 10 Recovery patch invocations in the last 30 secs have been attempted. Max limit reached
Offline diagnostic test item ST4 captures the suspect memory chip.
Normal SmartNet and warranty entitlement rules remain in place and are applied by the Cisco Technical Assistance Center (TAC) if you experience a failure in one of the products listed in the Field Notice. In other circumstances, such as out of warranty or out of contract, Cisco encourages you to raise your concern directly with your Cisco account team.
Fix on Failure Replacement Guidelines: Request Return Material Authorization (RMA) product through normal service support channels.
If you need assistance in order to determine which hardware part(s) might need replacement, consult the error messages documented in the Problem Symptom section.
Fix on Failure Replacement Guidelines: Request Memory module on failure via RMA process.
For other Product Affected cards, request a spare PID through RMA process on failure.
In some C7600 cards, the memory module can be replaced in customer sites and are listed in the table below.
PID | Action | PID Replacement | Quantity |
---|---|---|---|
7600-SIP-200(=) | Replace memory module on failure | MEM-SIP-200-512M= | 1 |
MEM-SIP-200-1G= | 1 | ||
WS-X6582-2PA(=) | Replace memory module on failure | MEM-CC-WAN-512M= | 2 |
MEM-CC-WAN-256M= | 2 |
See Memory Installation and Removal for instructions to replace the Memory modules on this product.
Please Note: The below PIDs have reached the End of Support and Cisco will not be able to support any replacements.
PID | End of Support Notice | End of Support Date |
---|---|---|
7600-ES20-10G3C(=) | EOL6952 | 03/31/2016 |
7600-ES20-10G3CXL(=) | EOL6952 | 03/31/2016 |
7600-ES20-GE3C(=) | EOL6952 | 03/31/2016 |
7600-ES20-GE3CXL(=) | EOL6952 | 03/31/2016 |
7600-ES+2TG3C(=) | EOL7283 | 11/30/2016 |
7600-ES+2TG3CXL(=) | EOL7283 | 11/30/2016 |
7600-ES+4TG3C(=) | EOL7283 | 11/30/2016 |
7600-ES+4TG3CXL(=) | EOL7283 | 11/30/2016 |
Enter the show inventory command in order to obtain the Product ID (PID). If the CLI is not available, physically inspect for the PID.
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
Cisco Notification Service—Set up a profile to receive email updates about reliability, safety, network security, and end-of-sale issues for the Cisco products you specify.
Unleash the Power of TAC's Virtual Assistance