Field Notice: FN - 63451 - ONS 15454-SA-HD, Chassis in secure mode - Replace on Failure

Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Products Affected

Defect Information

Problem Description

Certain manufactured 15454-SA-HD chassis shipped with secure locked mode enabled. This mode blocks all communication to the TCC control card and prohibits configuration or status checking. These 15454-SA-HD chassis are identified by serial number.

Background

Certain 15454-SA-HD chassis were incorrectly set to secure locked mode prior to shipping. These units have been identified by serial number.

Problem Symptom

If in secure locked mode, two separate IP addresses will exist for the node: one accessible from the front TCC2P/TCC3 card and the other accessible from the rear backplane interface. Once in secure locked mode, the user cannot change the setting to use a single IP address for the node.

Workaround/Solution

There is no workaround procedure identified for this issue. Cisco recommends that customers with affected hardware replace their units.

How To Identify Affected Products

Customers can compare their hardware serial number against the serial number validation tool provided with this field notice. If the serial number validation tool indicates that the customer's hardware is affected and the unit has failed, contact the Technical Assistance Center (TAC) and request a replacement for the failed unit.

To determine the serial number of your line cards, complete these steps:

1. Open Cisco Transport Controller.
2. From the Shelf View, choose Inventory.
3. On the Inventory tab, locate the line card in question, and compare to the information from the Inventory tab.
4. Compare the serial numbers against the serial number validation tool provided.

If you use TL1 commands, complete these steps.

1. Run this command to log in:

   >ACT-USER::

2. Run this command to retrieve the inventory:

   >RTRV-INV::ALL

3. Run this command to log out:

   >CANC-USER::

4. Compare the information from the TL1 inventory command against the serial number validation tool provided.

A serial number validation tool has been provided so customers can easily check their hardware's serial number to identify affected units here.

Serial Number Validation Tool

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email
• By telephone

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