Field Notice: VG248 Upgrade Required For Use With Cisco CallManager 4.0(1)

Updated June 1, 2004

April 14, 2004

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Products Affected

• VG248 Version 1.2(1)

Problem Description

With VG248 version 1.2(1), conferencing and supervised transfers fail when the gateway is registered to Cisco CallManager release 4.0(1)

Background

Changes in CallManager 4.0(1) required changes to the VG248 code.

Problem Symptoms

VG248 will not be able to initiate an Ad-Hoc conference nor complete a supervised transfer.

Workaround/Solution

An upgrade to engineering special build 1.2(1)ES10.2 is required. This version can be found on the Cisco VG248 Analog Telephone Gateway software page on Cisco.com.

Remember that you must first log in with your CCO Username and Password. If you do not have a CCO account go to the Cisco.com Registration page and register.

DDTS

To follow the bug ID link below and see detailed bug information, you must be a registered user and you must be logged in.

DDTS	Description
CSCuk49338 (registered customers only)	Supervised transfer does not work properly with CCM 4.0(x)
CSCin68424 (registered customers only)	Conference does not work properly with CCM 4.0(x)

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email
• By telephone

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