Configure Contact Session ID on Agent Desktop in Webex Contact Center

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Updated:September 22, 2021

Document ID:217380

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

Why Contact Session ID (Interaction ID)?

Configure

Verify

Introduction

This document describes how to display Contact Session ID (Interaction ID) on the Agent Desktop as a Call-Associated Data (CAD) Variable.

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

Webex Contact Center (WxCC) 2.0
Knowledge of CAD variables
Flow Builder

Components Used

The information in this document is based on these software versions:

WxCC 2.0

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.

Why Contact Session ID (Interaction ID)?

Contact Session ID (Interaction ID) is a unique ID for each call and is highly beneficial to help troubleshoote issues with call failures and avoids the need to run Analyzer reports at the time of the issue.