Webex Workforce Optimization
| Overview | Product Overview |
|---|---|
| Status | Available Order |
| Series Release Date | 22-JUN-2020 |
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Document Categories
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Data Sheets and Product Information
- Webex Workforce Optimization Data Sheet
Data Sheets
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Release and Compatibility
- 2021 Release Notes: Cisco Webex WFO for Deployments with New WFM (PDF - 100 KB)
- 2021 Release Notes: Cisco Webex WFO for Deployments with New WFM (PDF - 334 KB)
- Cisco Webex WFO Release Notes for Cloud Deployments (PDF - 168 KB)
Release Notes
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Design
- Cisco Webex WFO Cloud Design Guide (PDF - 2 MB)
Design Guides
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Install and Upgrade
- Cisco Webex WFO Install-Design Guide with New WFM (PDF - 2 MB)
- Cisco Webex WFO Installation Guide for Hybrid Cloud Deployments (PDF - 2 MB)
- Cisco Webex WFO Installation Guide for Cloud Deployments (PDF - 1 MB)
Install and Upgrade Guides
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Maintain and Operate
- Webex WFO User Guide with New WFM (PDF - 7 MB)
- Cisco Webex WFO-WFM API Reference Guide (PDF - 2 MB)
- Webex WFO Unified CCE Integration Guide with New WFM (PDF - 1 MB)
- Webex WFO Unified CCX Integration Guide with New WFM (PDF - 1 MB)
- Webex WFO and Webex Contact Center Integration Guide with New WFM (PDF - 1 MB)
- Webex WFO Integration Guide for Cisco Webex Contact Center (PDF - 1 MB)
- Cisco Webex WFO Data Import Export Reference Guide (PDF - 1 MB)
- Cisco Webex WFO API Reference Guide (PDF - 2 MB)
- Cisco Webex WFO User Guide (PDF - 10 MB)
- Cisco Webex WFO Getting Started Guide (PDF - 531 KB)
End-User Guides
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