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Webex Workforce Optimization
Overview
Product Overview
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Series Release Date
22-JUN-2020
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Document Categories
Data Sheets and Product Information
Design
Install and Upgrade
Maintain and Operate
Release and Compatibility
Data Sheets and Product Information
Data Sheets
Webex Workforce Optimization Data Sheet
29-Jun-2023
Release and Compatibility
Release Notes
2021 Release Notes: Cisco Webex WFO for Deployments with New WFM
20-Jan-2022
(PDF - 100 KB)
2021 Release Notes: Cisco Webex WFO for Deployments with New WFM
19-Jan-2022
(PDF - 334 KB)
Cisco Webex WFO Release Notes for Cloud Deployments
05-Oct-2020
(PDF - 168 KB)
Design
Design Guides
Cisco Webex WFO Cloud Design Guide
27-Aug-2020
(PDF - 2 MB)
Install and Upgrade
Install and Upgrade Guides
Cisco Webex WFO Install-Design Guide with New WFM
21-Jan-2022
(PDF - 2 MB)
Cisco Webex WFO Installation Guide for Hybrid Cloud Deployments
06-Sep-2020
(PDF - 2 MB)
Cisco Webex WFO Installation Guide for Cloud Deployments
27-Aug-2020
(PDF - 1 MB)
Maintain and Operate
End-User Guides
Webex WFO UserĀ Guide with New WFM
21-Jan-2022
(PDF - 7 MB)
Cisco Webex WFO-WFM API Reference Guide
21-Jan-2022
(PDF - 2 MB)
Webex WFO Unified CCE Integration Guide with New WFM
21-Jan-2022
(PDF - 1 MB)
Webex WFO Unified CCX Integration Guide with New WFM
21-Jan-2022
(PDF - 1 MB)
Webex WFO and Webex Contact Center Integration Guide with New WFM
20-Jan-2022
(PDF - 1 MB)
Webex WFO Integration Guide for Cisco Webex Contact Center
07-Oct-2020
(PDF - 1 MB)
Cisco Webex WFO Data Import Export Reference Guide
07-Sep-2020
(PDF - 1 MB)
Cisco Webex WFO API Reference Guide
06-Sep-2020
(PDF - 2 MB)
Cisco Webex WFO UserĀ Guide
06-Sep-2020
(PDF - 10 MB)
Cisco Webex WFO Getting Started Guide
14-Jul-2020
(PDF - 531 KB)
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